Panasonic Bb Gt1500 Operating Instructions Manual

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81For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
k I cannot hear a dial tone 
for the landline.LConfirm the telephone line cord is properly 
connected (page 17).
LDisconnect the unit from the telephone line 
and connect a known working telephone. If 
the working telephone operates properly, 
contact Panasonic service personnel to have 
the unit repaired. If the working telephone 
does not operate properly, contact your 
landline service provider.
The indicator on the top right of 
the handset flashes slowly.LNew messages have been received. Listen to 
the new messages (page 58).
*1
LNew Voice Mail messages have been 
recorded. Listen to the new Voice Mail 
messages, see page 65.
LNew A text messages have been received. 
To view the text messages, see page 72.
*1 BB-GT1540
ProblemCause/solution
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82For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
STATUS indicator
ProblemCause/solution
The STATUS indicator 
continues flashing in amber.LAn IP address may not have been acquired or 
the static IP address is not appropriate. Check 
the base unit’s IP address using the handset:
{MENU} i {#}{5}{0}{1}
– If necessary, change the base unit’s static 
IP address (page 29).
– If an IP address was not acquired, check 
your network devices’ (router, modem, etc.) 
connections. If the connections are made 
properly but the problem persists, check 
your network devices’ (router, modem, etc.) 
settings.
LMany installation issues can be resolved by 
resetting all the equipment. First, shut down 
your modem, router, base unit, and computer. 
Then turn the devices back on one at a time in 
this order: modem, router, base unit, 
computer.
LIf you cannot access Internet Web pages 
using your computer, check to see if your 
Internet service provider is having connection 
issues in your area.
LFor more troubleshooting help, visit 
www.joip.com or contact the A service 
provider.
The STATUS indicator flashes 
in amber rapidly although the 
IP address was acquired.LUnplug the base unit’s AC adaptor to reset the 
unit, then reconnect the AC adaptor. If the 
STATUS indicator is still flashing in amber 
rapidly, there may be a problem with the base 
unit hardware. Contact Panasonic service 
personnel.
The STATUS indicator lights in 
amber although the Ethernet 
cable is connected properly.LThe base unit’s IP address may conflict with 
the IP addresses of other devices on your 
local network. Check the base unit’s static IP 
address using the handset: {MENU} i 
{#}{5}{0}{1}, then check the IP addresses 
of the other devices on your local network. If 
necessary, change the base unit’s static IP 
address (page 29).
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83For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
Programmable settings
Battery rechargeThe STATUS indicator is off.LThe power of the base unit is off.
LYou have not agreed to the Terms of Use for 
the A services. To use the A IP line, you 
need to agree to it using the handset (page 
18).
LThe Ethernet cable is not connected properly. 
Connect it.
LYour network devices (hub, router, etc.) are 
turned off. Check the LEDs for the link status 
of the devices.
ProblemCause/solution
I cannot program items.LProgramming is not possible while either 
another handset or the base unit is being 
used. Try again later.
LProgramming is not possible while the base 
unit is downloading data from the A 
service. Wait until the STATUS indicator stops 
flashing and lights in steady green.
While programming, the 
handset starts to ring.LA call is being received. Answer the call and 
start again after hanging up.
ProblemCause/solution
I fully charged the battery, but 
3 continues to flash, or 4 
is displayed.LClean the charge contacts and charge again 
(page 20).
LThe battery may need to be replaced with new 
ones (page 21).
The handset display is blank.LConfirm that the battery are properly installed.
LFully charge the battery (page 20).
ProblemCause/solution
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For A assistance, visit www.joip.com
Making/answering calls, intercom
ProblemCause/solution
w is displayed, but I cannot 
make a call.LThe handset and base unit could not 
communicate for some reason, such as 
interference from other electrical appliances. 
Perform the following:
– Move the handset and base unit away from 
other electrical appliances.
– Move closer to the base unit.
Static is heard, sound cuts in 
and out. Interference from 
other electrical units.LMove the handset and base unit away from 
other electrical appliances.
LMove closer to the base unit.
LTurn on the clarity booster feature (page 33).
Lk If your unit is connected to a telephone 
line with DSL service, we recommend 
connecting a noise filter between the base 
unit and the telephone line jack. Contact your 
DSL provider for details.
The handset does not ring.LThe ringer volume is turned off. Adjust it (page 
51).
The base unit does not ring.
*1LThe ringer volume is turned off. Adjust it (page 
55).
I cannot make a call.Lk The dialing mode may be set 
incorrectly. Change the setting (page 27).
Ll Check if the STATUS indicator is lit in 
green. If it is not lit in green, see “STATUS 
indicator” (page 82).
Ll You cannot make a call while the base 
unit is downloading the software update. Wait 
until the STATUS indicator stops flashing and 
changes to steady green.
LYou may have selected the wrong line by 
pressing {TEL} or {IP}. Select the appropriate 
line to call the phone number. 
LThe base unit or another handset is in use. Try 
again later.
l I cannot make a call 
using a cellular phone.
*1LThe IP line or the answering system is in use. 
Try again later.
LThe remote code of the answering system is 
the default setting. You need to set your own 
remote code for security (page 63).
I cannot have a conversation 
using the headset.LMake sure that an optional headset is 
connected properly (page 74).
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For A assistance, visit www.joip.com
*1 BB-GT1540I cannot page the handset.LThe paged handset is too far from the base 
unit.
LThe paged handset is in use. Try again later.
I cannot page the base unit.
*1LThe base unit is in use. Try again later.
I cannot turn the clarity booster 
on.LOther units are in use and the system is busy. 
Try again later.
k I cannot make long 
distance calls.LMake sure that you have long distance 
service.
l I answered a call when 
the phone rang, but the call 
was disconnected.LThe ringer may continue to sound for several 
seconds after the caller hangs up because of 
the time lag of the signal transmission.
l During a conversation, 
the following occurs:
– noise is heard.
– the sound is interrupted.
– the sound is delayed.LIt may be caused by someone using a 
computer connected to the same network as 
the unit.
LConfirm the speed of Internet connection. The 
unit requires 100 kbps for each upstream and 
downstream. If less than 100 kbps is 
provided, visit www.joip.com or contact the 
A service provider.
ProblemCause/solution
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For A assistance, visit www.joip.com
Caller ID
ProblemCause/solution
The handset does not display 
the caller’s name and/or phone 
number.LYou have not subscribed to Caller ID.
k Contact your landline service provider 
to subscribe.
l Visit www.joip.com or contact the A 
service provider to subscribe.
LThe caller requested not to send caller 
information (page 43).
Lk The name display service may not be 
available in some areas. Contact your landline 
service provider for details.
Lk If your unit is connected to any 
additional telephone equipment such as a 
Caller ID box or cordless telephone line jack, 
disconnect the unit from the equipment and 
plug the unit directly into the wall jack.
Lk Generally, caller information is 
displayed from the 2nd ring.
Lk If your base unit is connected to a 
landline with DSL service, we recommend 
connecting a noise filter between the base 
unit and the telephone line jack. Contact your 
DSL provider for details.
Lk Other telephone equipment may be 
interfering with this unit. Disconnect the other 
equipment and try again.
I cannot access the caller list.LSomeone is viewing the caller list from 
another handset.
k The caller list/incoming 
phone numbers are not edited 
automatically.LThe Caller ID number auto edit feature is 
turned off. Turn it on and try again (page 52).
LYou need to call back the edited number to 
activate Caller ID number auto edit.
k I cannot dial the phone 
number edited in the caller list.LThe phone number you dialed might have 
been edited incorrectly (for example, the long 
distance “1” or the area code is missing). Edit 
the phone number with another pattern (page 
44).
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87For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
A service features
Answering system (BB-GT1540)k The 2nd caller’s 
information is not displayed 
during an outside call.LIn order to use Caller ID, Call Waiting, or Call 
Waiting Caller ID (CWID), you must first 
contact your landline service provider and 
subscribe to the desired service. After 
subscribing, you may need to contact your 
landline service provider again to activate this 
specific service, even if you already 
subscribed to both Caller ID and Call Waiting 
with Caller ID services (CWID).
ProblemCause/solution
I cannot import phonebook 
data or ringtone data to the 
handset.LWhile the base unit is downloading data 
excluding the base unit software, you cannot 
import phonebook data or ringtone data to the 
handset. Wait until the STATUS indicator 
stops flashing and lights in steady green.
I cannot view the A text 
message.LSomeone is viewing a A text message from 
another handset.
LWhile the base unit is downloading data 
excluding the base unit software, you cannot 
view the A text message. Wait until the 
STATUS indicator stops flashing and lights in 
steady green.
ProblemCause/solution
I cannot listen to messages 
from a remote location.LA touch tone phone is required for remote 
operation.
LEnter the remote code correctly and press 
each key firmly (page 63).
LThe answering system is off. Turn it on (page 
62).
ProblemCause/solution
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For A assistance, visit www.joip.com
The unit does not record new 
messages.LThe answering system is not turned on for the 
line you wish to record messages from. Select 
the desired line or both lines by pressing 
{IP/TEL} on the base unit repeatedly, then 
turn the answering system on (page 57, 62).
LThe message memory is full. Erase 
unnecessary messages (page 59, 60).
LThe answering system is activated for both 
lines, and the 1st caller is leaving a voice 
message. The 2nd caller cannot leave a 
message, but the caller information will be 
stored (page 44).
LIf you subscribe to the Voice Mail service, 
messages are recorded by the landline 
service provider/A not your telephone 
(page 63).
I cannot operate the answering 
system.LSomeone is operating the answering system.
LIf someone is talking on a conference call, you 
may not be able to operate the answering 
system. Try again later.
ProblemCause/solution
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89For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
FCC and other information
This equipment complies with Part 68 
of the FCC rules and the requirements 
adopted by the ACTA. On the bottom 
of this equipment is a label that 
contains, among other information, a 
product identifier in the format 
US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
   ............(found on the bottom of the 
unit)
L Ringer Equivalence No.
   (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with 
the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. 
Excessive RENs on a telephone line 
may result in the devices not ringing in 
response to an incoming call. In most 
but not all areas, the sum of RENs 
should not exceed five (5.0). To be 
certain of the number of devices that 
may be connected to a line, as 
determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN 
without a decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance 
that  temporary discontinuance of 
service may be required. But if 
advance notice isnt practical, the 
telephone company will notify the 
customer as soon as possible. Also, 
you will be advised of your right to file 
a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. 
If this happens the telephone company 
will provide advance notice in order for 
you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized 
Servicer. If the equipment is causing 
harm to the telephone network, the 
telephone company may request that 
you disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the 
state public utility commission, public 
service commission or corporation 
commission for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions 
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90For product assistance, visit www.panasonic.com/help
For A assistance, visit www.joip.com
about what will disable alarm 
equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid 
compatible as defined by the FCC in 
47 CFR Section 68.316.
When you hold the phone to your ear, 
noise might be heard in your Hearing 
Aid. Some Hearing Aids are not 
adequately shielded from external RF 
(radio frequency) energy. If noise 
occurs, use an optional headset 
accessory or the speakerphone option 
(if applicable) when using this phone. 
Consult with your audiologist or 
Hearing Aid manufacturer about the 
availability of Hearing Aids which 
provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING 
EMERGENCY NUMBERS AND(OR) 
MAKING TEST CALLS TO 
EMERGENCY NUMBERS:
1) Remain on the line and briefly 
explain to the dispatcher the reason 
for the call.
2) Perform such activities in the off-
peak hours, such as early morning 
or late evenings.
This device complies with Part 15 of 
the FCC Rules. Operation is subject to 
the following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not 
be ensured when using this phone.CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void 
the user’s authority to operate this 
device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference 
in a residential installation. This 
equipment generates, uses, and can 
radiate radio frequency energy and, if 
not installed and used in accordance 
with the instructions, may cause 
harmful interference to radio 
communications. However, there is no 
guarantee that interference will not 
occur in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet 
on a circuit different from that to 
which the receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause 
interference to nearby TVs and VCRs. 
To minimize or prevent such 
interference, the base of the cordless 
telephone should not be placed near 
or on top of a TV or VCR. If 
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