Panasonic Cf W2dwadzbm Owners Manual

							41
Troubleshooting
Dealing with Problems (Summary)
If you encounter a problem, try the following methods.
zWindows Setup: Îbelow
zStarting up: Îbelow
zEnter Password: Îpage 42
zDisplay: Îpage 43
zSetup Utility: Îpage 44
zShutting Down: Îpage 44
zStandby/Hibernation Functions: Îpage 44
zBattery Indicator: Îpage 45
zOnscreen Reference Manual: Îpage 45
zDisk Operations: Îpage 45
zReinstalling B’s Recorder/B’s CLiP: Îpage 45
zSD Card Setup (SD Memory Card security function): Îpage 45
zFast User Switching Function: Îpage 46
zWireless LAN: Îpage 46
zExpanding Memory: Îpage 46
zOther Problems: Îpage 46
You can use the PC Information Viewer to check the computer’s usage status. (Îpage 
47)
‹Windows Setup
During Windows setup, the process 
does not move to the next screenzSometimes it takes time to move to the next screen.  Also, it may take two to 
three minutes while the computer moves to the next screen from the [Date 
and time settings] screen, and then restarts automatically. Wait, and do not 
press any keys, or touch the touch pad, etc. (Îpage 15)
‹Starting Up
The power indicator or battery indi-
cator is not litzCheck the cable connection for the AC adaptor
zCheck to see if a fully charged battery is properly inserted
zRemove the battery pack and disconnect the AC adaptor. Then reconnect 
them
The computer does not operate 
when a USB device is connectedzThe computer may not operate when certain USB devices are connected.  
Disconnect the USB device, or set [Legacy USB Support] to [Disable] in 
[Advanced] menu of the Setup Utility (Îpage 28)
[Enter Password] is displayedzEnter your Supervisor Password or User Password. If you have forgotten 
your password, contact your technical support office (Îpage 60)
POST Startup Error(s) are displayedÎpage 39
Windows startup, or an operation is 
extremely slowzPress the F9 key in the Setup Utility (Îpage 25).   This will restore the 
Setup Utility’s settings to their default values (except for the password, Sys-
tem Date and System Time).  The Setup Utility must be run once again for 
you to input the appropriate operating environment settings.  (The process-
ing speed depends on the application software used, so this operation may 
not cause the processing speed to increase)
zIf operations slow down during streaming playback, try changing the num-
ber of colors of the display
zIf you install resident software after purchasing this computer, disable the 
resident software
The date and time are incorrectzYou can set the date and time using the following menu:
[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - 
[Date and Time]
zIf you continue to experience problems, the internal battery maintaining the 
clock may need to be replaced.  Contact your technical support office 
(Îpage 60)
zWhen the computer is connected to a LAN, confirm the date and time of the 
server
zThis computer will not correctly recognize the date and time starting from 
the year 2100 A.D.
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							Dealing with Problems (Summary)
42
Troubleshooting
When resuming from the standby or 
hibernation mode, [Enter Password] 
does not appear even if a password 
has been set in the Setup UtilityzEven when a password has been set in the [Security] menu of the Setup 
Utility, [Enter Password] does not appear when the computer resumes from 
the standby or hibernation mode. Use the Windows password as follows:
AClick the account to change in [start] - [Control Panel] - [User 
Accounts] and set the password.
BAdd the check mark for [Prompt for password when computer 
resumes from standby] in [Control Panel] - [Performance and 
Maintenance] - [Power Options] - [Advanced].
When the administrator password is 
forgottenzIf you have created a password reset disk (Îpage 18), a message is dis-
played when you fail to correctly enter the password. Follow the message’s 
instructions and set the password again by using the password reset disk.
If you have not created a password reset disk, after reinstalling setup Win-
dows and then set the password again
When “Remove disks or other 
media. Press any key to restart” (or 
a similar message) is displayedzThis means a floppy disk that dose not contain system startup information 
has been left in the floppy disk drive. Remove the floppy disk, and press any 
key
zThis message may appear when certain USB devices are connected. 
Remove the USB device, or set [Legacy USB Support] in the [Advanced] 
menu of the Setup Utility to [Disable]
zIf the message still appears even after trying the above measures, this may 
be an indication that some type of hard disk failure has occurred. Contact 
your technical support office
When the previous items are not the 
causezPress the F9 key in the Setup Utility.   This will restore the Setup Utility’s 
settings to their default values (except the password settings)
zTry removing all peripheral devices
zCheck a disk error using the following procedure:
ADisplay [Local Disk (C:) Properties].
Click [start] - [My Computer], right-click [Local Disk(C:)] and click 
[Properties].
BClick [Tools] - [Check Now].
CClick [Start] after selecting required items in [Check disk options].
zAt startup, hold down the 
F8 key when [Panasonic] boot screen disap-
pears
*1, and release your finger when the Windows Advanced Option Menu 
is displayed.  Start the computer in Safe Mode, and confirm the details of 
the error
*1When [Password on boot] is set to [Enable], [Enter Password] appears after the 
[Panasonic] boot screen disappears. Hold down the 
F8 key soon after inputting the 
password and pressing the 
Enter key.
‹Enter Password
Even after entering the password, 
[Enter password] is displayed againzThe computer may be in “ten-key” mode
If   lights up, press the 
NumLk key to disable the ten-key mode, and then 
input (Îpage 12)
zThe computer may be in Caps Lock mode
If   lights up, press the 
Caps Lock key to disable the Caps Lock mode, 
and then input (Îpage 12)
‹Starting Up
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							43
Troubleshooting
‹Display
No display after powering onzWhen the external display is not visible
 Check your cable connection to the external display
 Confirm that your display is powered on
 Check the settings for your external display
zThe display destination may be set to the external display.
Try changing the display destination by pressing the 
Fn+F3 key.
If you want to switch the display destination repeatedly by pressing the 
Fn +   
F3 key, make sure that the display destination has switched completely 
each time before pressing the 
Fn+F3 key again
zPress the 
Fn+F2 key and adjust the brightness
The power has not been turned off, 
but after a certain period of time, 
there is no displayzHas the computer been set to the power-saving mode? 
To resume operation of your computer when the display’s power is off (for 
energy conservation purposes), press any key unrelated to the direct trig-
gering of a selection, like the 
Ctrl key
zTo save power, your computer may have automatically entered the standby 
mode (the power indicator blinks green) or hibernation mode (the power 
indicator turns off).  If so, slide the power switch
When the battery pack is used, the 
screen is darker than when the AC 
adaptor is connectedzPress the Fn+F2 key and adjust the brightness.  Note, however, that when 
the brightness is increased, the battery running time will become shorter.
Brightness can be set to separate levels for when the AC adaptor is con-
nected and when it is disconnected
An afterimage appears (e.g., the key 
green, red, and blue dots remain on 
the display) or there are dots not dis-
playing the correct colorszIf an image is displayed for a prolonged period of time, an afterimage may 
appear.  This is not a malfunction.  The afterimage will disappear when a 
different screen is displayed
zHigh-precision and advanced technologies are used in the production of 
color liquid crystal displays (color LCDs).  Therefore, if 0.002% or less of the 
picture’s elements either fail to light or remain constantly lit (that means that 
more than 99.998% of the elements are functioning properly), this is not 
considered a defect
The screen becomes disorderedzChanging the number of colors or resolution of the display may affect the 
screen. Restart the computer
The external display no longer 
shows the correct imagezWhen an external display, not compatible with the power-saving mode, is 
connected to the computer. The display may not function correctly when the 
computer enters the power-saving mode. Turn off the power to the external 
display
When you want to display the fonts 
or icons in a larger sizezChange the size of the icons, etc. using Icon Enlarger
zYou can also change the settings as follows (for more details, refer to the 
Windows Help)
AClick [start] - [Control Panel] - [Appearance and Themes] - [Dis-
play] - [Appearance].
BSelect the font size in [Font size] and click [Effects]. Then add the 
check mark for [Use large icons] to increase the icon size.
CClick [OK], then click [OK].
During simultaneous display, if one 
of the screens malfunctionszTry changing the display by pressing the Fn + F3 key
zIf you continue to experience problems, try changing the display destination 
as follows:
AClick [start] - [Control Panel], from the [See Also] area click 
[Other Control Panel Options], then click [Intel(R) Extreme 
Graphics] - [Devices].
BClick the display destination. Then click [OK].
zWhen [Command Prompt] is set to “Full Screen” by pressing the 
Alt +   
Enter key, the screen is shown on only one of the displays. When the win-
dow display is restored by pressing the 
Alt + Enter key, the screen is 
exhibited on both displays
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							Dealing with Problems (Summary)
44
Troubleshooting
When a video such as an MPEG file 
and a DVD video is being played 
with WinDVD or Windows
® Media 
Player, the display destination can-
not be switched using the 
Fn + F3 
keyzThe display destination cannot be switched while a video such as an MPEG 
file or a DVD video are playing.  Stop playing the video before switching the 
display destination
The notification area icons on the 
bottom right of the screen are hidden 
and cannot be seenzClick the   icon on the notification area to display the hidden icons
zIf you want all icons to be displayed constantly, right-click on the taskbar, 
click on [Properties], and remove the check mark from [Notification area] - 
[Hide inactive icons]
‹Setup Utility
[Enter Password] is displayedzEnter the Supervisor Password or User Password. If you have forgotten it, a 
fee will be charged for repairs. Contact your technical support office 
(Îpage 60)
zThe [Advanced] and [Boot] menu 
can not be registered
zSome items in [Security] menu 
can not be registered
z
F9 does not workzRestart the Setup Utility with the Supervisor Password
‹Shutting Down
Windows cannot be shut down or 
restartedzIf a USB device is connected, try remove it
zIs the connection to the ISP provider set properly?
If the setting are incorrect, Windows may not shut down, or may not start 
up. For details of communication settings, refer to the ISP provider’s manual
zIs the LAN or wireless LAN set properly?
If settings are incorrect, Windows may not shut down, or may not start up. 
Check with your provider or with your system administrator about LAN and 
wireless LAN settings
‹Standby/Hibernation Function
Unable to enter standby or hiberna-
tion modezIf a USB device is connected to the computer, the standby or hibernation 
function may not work properly.  Simply remove the USB device. If the prob-
lem persists, restart the computer
zIt may take a minute or two to enter standby or hibernation mode
zThe computer may not enter standby mode properly and seems to be fro-
zen while the computer is communicating via the modem. If this happens, 
slide the power switch for four seconds or more to forcibly turn your com-
puter off
zIf there is a disk in the DVD-ROM & CD-R/RW drive that has been formatted 
using B’s CLiP, the computer will not enter standby or hibernation mode. 
Remove the disk
Unable to automatically enter 
standby or hibernation modezIf a peripheral is connected to the computer, disconnect the device
zWhen the internal LCD is closed, the computer may not enter standby or 
hibernation mode. In order to activate standby or hibernation automatically 
while using the computer with the internal LCD closed, set [Touch Pad] to 
[Disable] in the [Main] menu of the Setup Utility
zIf there is a disk in the DVD-ROM & CD-R/RW drive that has been formatted 
using B’s CLiP, the computer will not enter standby or hibernation mode. 
Remove the disk
The computer does not resumezDid you disconnect the AC adaptor or the battery pack while the computer 
was in standby mode? If the computers power supply is disconnected while 
the computer is in standby mode all unsaved data will be lost
zDid you slide the power switch and hold it for four seconds or more? If so, 
the power will be turned off forcibly. In this case, all unsaved data will be lost
‹Display
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							45
Troubleshooting
‹Battery Indicator
The red indicator is lit zThe battery level is very low (the charge is approx. 9% or less).
z Connect the AC adaptor. You can use the computer when the indicator light 
is orange. If you do not have an AC adaptor, save your data and power off 
your computer. After replacing the battery pack with a fully charged one, 
turn your computer on again
The red indicator blinks zQuickly save your data and power off your computer. Disconnect the AC 
adaptor and remove the battery pack, then connect them again. If the prob-
lem persists, contact your technical support office ( Îpage 60).  The bat-
tery pack or charging circuit may be defective
The orange indicator blinks zBattery cannot be recharged temporarily because the internal temperature 
of the battery pack is beyond the acceptable temperature range for recharg-
ing. Once the allowable range requirement is satisfied, charging begins 
automatically. Your computer can be used normally in this state
‹Onscreen Reference Manual
The Reference Manual is not dis-
played z
Has Acrobat Reader been uninstalled?
If Acrobat Reader has been uninstalled, run 
[c:\util\reader\acroreader51_enu_full.exe] in [start] - [Run] to reinstall the 
program. When installing t he program, do not change  the installation desti-
nation folder.  If the destination folder is changed, the Reference Manual 
cannot be opened from the [start] menu
‹ Disk Operations
If the DVD-ROM & CD-R/RW drive 
vibrates excessively or is noisy z
Is the disk bent or labeled?
zCheck to see if the disk is inserted correctly, and it is in good condition. If the 
disk is good and inserted correctly, set [CD/DVD Drive Speed] to [Low] in the 
Setup Utility 
(Îpage 27)
z When writing to a disk using Bs Recorder, you can minimize vibration while 
writing by setting the writing speed at [8x] or less
Cannot eject disk zIs the computer powered on?
Open lever works only when the computer is powered on.
To remove a disk when the computer is powered off, insert a pointed object 
(e.g., the bent-out tip of a paper clip, or the tip of a pencil or ballpoint pen) 
into the emergency hole, and then move it ( Îpage 38)
Cannot play back TV programs 
recorded on a commercial DVD 
recorder z
In the following cases, finalize the recording on the DVD recorder:
 If the program was recorded in DVD-R/RW in video mode
 If the program was recorded in DVD-RW in VR mode
‹Reinstalling B’s Recorder/B’s CLiP
When reinstalling, you will be asked 
for a serial number z
Input the following serial number.
B’s Recorder: 
B’s CLiP: 
‹SD Card Setup (SD Memory Card security function)
Cannot log-on to Windows with the 
SD memory card z
Windows log-on user name and password are not set in the SD memory 
card correctly
Enter the Windows user name and password without using the SD memory 
card
After logging on to Windows, set the same user name and the password on 
the SD memory card and Windows, using one of the following operations:
 Change the setting for the SD memory card [SD Card Setup]
 Change the setting for Windows [Control Panel] ( Î “Chapter 2: Security 
Measures” in onscreen Reference Manual)
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							Dealing with Problems (Summary)
46
Troubleshooting
‹Fast User Switching Function
Some applications may not work 
properlyzWhen switching to a different user with the Fast User Switching function, 
the following problems may occur:
 Some applications may not work properly
 Key combination with the 
Fn key may not work
 It may not be possible to set the settings of the display
 The wireless LAN cannot be used
 The B’s CLiP icon will no longer be shown on the notification area and B’s 
CLiP cannot be used
In this case, log-off all users without using Fast User Switching function, 
and try the operation once more. If the problem persists, restart the com-
puter.
‹Wireless LAN
Wireless LAN cannot be used
Access point is not detectedzWhen the wireless LAN function is turned off, turn it on using Intel(R) 
PROSet.
(Îpage 34)
zEven if the wireless LAN function is turned on, when access point is not dis-
played in [Available Networks] from [Intel(R) PROSet] - [Networks] - [Scan], 
click [Refresh].
zFor detailed information, refer to “Networking: Wireelss LAN” of “Chapter 7: 
Dealing with Problems (Advanced)” in onscreen Reference Manual
‹Expanding Memory
You do not know the available RAM 
moduleÎpage 57
Cannot tell whether the RAM module 
has been correctly installedzYou can check whether the RAM module is recognized using the [Informa-
tion] menu in the Setup Utility. (Îpage 26)
If the RAM module is not recognized, turn the computer off and reinsert.
The RAM module has not been rec-
ognizedzMake sure the RAM module has been properly inserted
zUse the RAM module that supports the recommended specifications 
(Îpage 23)
‹Other Problems
No responsezPress the Ctrl+Shift+Esc key to open Task Manager and close the soft-
ware application that is not responding
zIs there an input screen (e.g., password input screen at startup) hidden 
behind another window? Use the 
Alt+Tab key to check for other windows 
being displayed
zAfter shutting down by sliding the power switch for more than four seconds, 
slide the power switch to power on and open the application again. If the 
program no longer works normally, delete the program using the following 
menu.  Then reinstall the program
[start] - [Control Panel] - [Add or Remove Programs]
Cannot operate Fn keys (Îpage 
22)zIn the [Main] menu of the Setup Utility, is [Fn/Ctrl Key] set to [Replace]? 
(Îpage 27)
Return the setting to [Normal], or press the 
Ctrl key instead of the Fn key 
if you want to leave the setting in [Replace]
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							47
Troubleshooting
You can use the PC Information Viewer to check the computer’s usage status, and use 
this information when calling your technical support office for advice. (If you have not 
logged on to Windows with the Administrator Authority, some information will be dis-
played as [Not Found].)
‹Running PC Information Viewer
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - 
[PC Information Viewer].
Click on the items to display detailed information for each item.
zThe [PC Information Viewer] screen is always displayed on the top of 
every other screen
‹Save information to a file
Displayed information can be saved on a text file (.txt).
ARun the PC Information Viewer and display the information you wish to 
save.
BClick [Save].
zTo save the item that is displayed.
Click [Save only the information displayed] and click [OK].
Some of the hidden information on the screen, which cannot be shown 
without scrolling the screen, will be saved, too
zTo save all items.
Click [Save all the information] and click [OK]
CSelect the folder, input the file name, then click [Save].
‹Save a copy of the screen to a file
You can save a copy of the screen currently being displayed to a file in bitmap format 
(.bmp).
ADisplay the screen you want to save.
BPress the 
Ctrl+Alt+F8 key.
CWhen a message “The copy of the screen was saved...” is displayed, click 
[OK].
[pcinfo.bmp] file will be saved in [My Documents] folder. If [pcinfo.bmp] file 
already exists, it will ne overwritten. (If [pcinfo.bmp] file is set as a “Read-only” 
of “Hidden” file, the new file cannot be saved.)
zTo display the extension of the file, click [Tools] - [Folder Options] - [View] 
from Explorer, and remove the check mark for [Hide extensions for known 
file types] under the [Advanced settings] section
NOTE
zYou can also save a copy of the screen to a file using the following procedure: 
Click [start] - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen 
Copy]
zAt the time of purchase, the computer is set so that a copy of the screen can be 
saved to a file by pressing the 
Ctrl+Alt+F8 key. This setting can be changed 
using the following procedure:
AClick [start] - [All Programs] - [Panasonic] - [PC Information Viewer].
BRight-click [Screen Copy], then click [Properties] - [Shortcut].
CMove the cursor to [Shortcut key], and press the key to be used for the 
shortcut, and then click [OK].
zColors are saved in 256 colors
zWhen using an Extended Desktop:
A copy of the screen displayed on the primary device will be saved.
Check the Computer’s Usage Status
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							48
Getting Started Troubleshooting
Information for Installed Applications
If the application software included with this computer does not operate properly, first 
carefully read “Dealing with Problems” in this manual, and onscreen Reference Manual 
as well as the help files for the application software.
If you can connect to the Internet, refer to “Frequently Asked Questions” and other sup-
port information available on the relevant homepage for the manufacturer of the appli-
cation software.
If you cannot find any hints or methods there to resolve your problem, forward your 
question to the address shown below.
When forwarding an inquiry, include information on your computer’s usage conditions.
zB’s Recorder / Bs CLiP
B.H.A.
 URL:
http://www.bhacorp.com/
http://www.bha.co.jp/  (In Japanese)
 E-mail addresses:
U.S./Canada/Australia (English, French): [email protected]
Europe (English, German, French): [email protected] 
Asia (Chinese): [email protected] 
zWinDVD
InterVideo, Inc.
 URL:
http://www.intervideo.com/
 E-mail address: 
[email protected]
zOther pre-installed software
Contact the Panasonic technical support office as listed in the “LIMITED WAR-
RANTY” in this manual.
Confirm the contact information for the Panasonic technical support office using the 
following procedure:
AClick [start], right-click on [My Computer], and click on [Properties].
BClick on [Support Information].
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							49
Troubleshooting
Reinstalling Software
‹What is “Reinstallation”? 
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
‹When is “Reinstallation” necessary?
zWhen Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
zWhen using the hard disk with two partitions.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the following
zRemove all peripherals and SD memory cards/MultiMedia Cards. Especially, when 
a USB floppy disk drive or a USB CD/DVD drive is connected, the reinstallation 
does not operate properly. Remove them.
zEven if reinstallation is executed, the number of times that the DVD video region 
code can be set will not be returned to the state set at the time of factory shipment.
‹Reinstallation Procedure
When reinstallation procedure is performed, the contents of the hard disk will be erased.  Be sure to back up any crit-
ical data on your hard disk to another media or to an external hard disk before running the reinstallation procedure.
The reinstallation procedure will return the computer to its original condition.
If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation pro-
cedure. 
Before Reinstallation
Change the settings in the Setup Utility
Use the Product Recovery DVD-ROM to execute reinstallation.  (About 20 minutes)
Return the Setup Utility settings to their default values.
Setup Windows.
Change the settings in the Setup Utility.  (Only when necessary)
If you can connect to the Internet, after the Internet Connection Firewall setting is 
enabled (Îpage 36), perform Windows Update.
(Î “Chapter 8: To Update this Computer to its Latest Version” in onscreen Reference 
Manual)
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							Reinstalling Software
50
Troubleshooting
1Connect the AC adaptor.
2Change the settings in the Setup Utility.
Make the following settings.
zReturn settings to the status at the time of shipment.
zChange settings to enable startup from DVD-ROM & CD-R/RW drive.
If you change the status of the computer from that at the time of purchase, we 
recommend that you make a note of the settings that are changed.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
zIf the password has been set, enter the Supervisor Password, and 
press the 
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CSelect the [Boot] menu, then select [CD/DVD Drive] and press the 
F6 key 
until [CD/DVD Drive] is at the top of the [Boot] menu.
DPlace the Product Recovery DVD-ROM into the DVD-ROM & CD-R/RW 
drive.
EPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
Reinstalling
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