Panasonic Cf W2dwadzbm Owners Manual

							51
Troubleshooting
3Use the Product Recovery DVD-ROM to execute 
reinstallation.
APress the 1 key to execute [1. [Recovery]].
(All of the screens below are only examples).
zThe provision to perform the reinstallation will be displayed.
BIf you agree, press the 
1 key.
If you do not agree, press the 
2 key.
zIf you press the 
1 key the menu will be displayed.
zIf you press the 
2 key the reinstallation will be complete.
CMake a selection from the menu.
zTo return the computer to its status at the time of purchase
Press the 
1 key.
zTo divide the hard disk into two partitions (for OS and data)
Press the 
2 key.
Enter the basic partition size (GB) for the operating system installation 
and press the 
Enter key.
 You can cancel this operation by pressing the 
0 key.
 The data partition size is the remainder after subtracting the basic 
partition size. (Data partition: 1 GB or more)
Maximum settable size differs depending on the model.
zTo reinstall Windows in the original partition without changing the parti-
tion configuration
Press the 
3 key.
 The first partition size must be 6 GB or more of the hard disk size. 
Reinstallation cannot be performed with a small partition size.
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							Reinstalling Software
52
Troubleshooting
DAt the confirmation message, press the Y key.
The operation of reinstallation for the hard disk starts automatically. (The 
operations take about 20 minutes.)
zDo not interrupt the reinstallation procedure before completion, for 
example by turning off the computer or pressing  the 
Ctrl+ Alt+ Del 
key, as this may prevent Windows from starting up, or may cause data 
to be lost so that the reinstallation procedure cannot be executed.
EThe message [Recovery] is complete will be displayed. Remove the 
Product Recovery DVD-ROM, and press any key to shut down the com-
puter.
4Return the Setup Utility settings to their default values.
Return the Setup Utility to its settings at the time of shipment to ensure 
proper setup of Windows.
ATurn on the computer, and press the 
F2 key while [Panasonic] boot 
screen is displayed.
The Setup Utility will start up.
If the password has been set, enter the Supervisor Password, and press 
the 
Enter key.
BPress the 
F9 key.
At the confirmation message, select [Yes] and press the 
Enter key.
CPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
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							53
Troubleshooting
5Setup Windows. (Îpage 15)
6Run the Setup Utility and change the settings where neces-
sary.
(The Setup Utility settings will return to their default values.  Even the security 
settings with the exception of the password(s), date and time will return to 
their default values.)
7If you can connect to the Internet, after the Internet Connec-
tion Firewall setting is enabled (Îpage 36), perform Win-
dows Update. 
(Î “Chapter 8: To Update this Computer to its Latest 
Version” in onscreen Reference Manual)
‹Changing the drive letter
You can change the drive letter for the DVD-ROM & CD-R/RW drive or hard disk drive 
by the following steps.
zDrive letters can only be changed when two or more partitions have been created 
on the hard disk drive. The name of the C: drive cannot be changed.
zWe recommend that you make these changes before installing applications.
AClick [start] - [Control Panel] - [Performance and Maintenance] - [Admin-
istrative Tools], and double click [Computer Management].
BClick [Disk Management] from [Storage].
CRight click on the partition of the hard disk or the name of the DVD-ROM & 
CD-R/RW drive and click [Change Drive Letter and Paths...].
DClick [Change].
EClick [Assign the following drive letter] and select the new drive letter, and 
then click [OK].
FAt the confirmation message, click [Yes].
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							54
Important Information
LIMITED USE LICENSE AGREEMENT
THE SOFTWARE PROGRAM(S) (“PROGRAMS”) FURNISHED WITH THIS PANASONIC® PRODUCT (“PRODUCT”) 
ARE LICENSED ONLY TO THE END-USER (“YOU”), AND MAY BE USED BY YOU ONLY IN ACCORDANCE WITH 
THE LICENSE TERMS DESCRIBED BELOW. YOUR USE OF THE PROGRAMS SHALL BE CONCLUSIVELY 
DEEMED TO CONSTITUTE YOUR ACCEPTANCE OF THE TERMS OF THIS LICENSE.
Matsushita Electric Industrial Co., Ltd. (“MEI”) has developed or otherwise obtained the Programs and hereby licenses 
their use to you. You assume sole responsibility for the selection of the Product (including the associated Programs) to 
achieve your intended results, and for the installation, use and results obtained therefrom.
LICENSE
A. MEI hereby grants you a personal, non-transferable and non-exclusive right and license to use the Pro-
grams in accordance with the terms and conditions stated in this Agreement. You acknowledge that you are 
receiving only a LIMITED LICENSE TO USE  the Programs and related documentation and that you shall 
obtain no title, ownership nor any other rights in or to the Programs and related documentation nor in or to 
the algorithms, concepts, designs and ideas represented by or incorporated in the Programs and related 
documentation, all of which title, ownership and rights shall remain with MEI or its suppliers.
B. You may use the Programs only on the single Product which was accompanied by the Programs.
C. You and your employees and agents are required to protect the confidentiality of the Programs. You may not 
distribute or otherwise make the Programs or related documentation available to any third party, by time-
sharing or otherwise, without the prior written consent of MEI.
D. You may not copy or reproduce, or permit to be copied or reproduced, the Programs or related documenta-
tion for any purpose, except that you may make one (1) copy of the Programs for backup purposes only in 
support of your use of the Programs on the single Product which was accompanied by the Programs. You 
shall not modify, or attempt to modify, the Programs.
E. You may transfer the Programs and license them to another party only in connection with your transfer of the 
single Product which was accompanied by the Programs to such other party. At the time of such a transfer, 
you must also transfer all copies, whether in printed or machine readable form, of every Program, and the 
related documentation, to the same party or destroy any such copies not so transferred.
F. You may not remove any copyright, trademark or other notice or product identification from the Programs 
and you must reproduce and include any such notice or product identification on any copy of any Program.
YOU MAY NOT REVERSE ASSEMBLE, REVERSE COMPILE, OR MECHANICALLY OR ELECTRONICALLY TRACE 
THE PROGRAMS, OR ANY COPY THEREOF, IN WHOLE OR IN PART.
YOU MAY NOT USE, COPY, MODIFY, ALTER, OR TRANSFER THE PROGRAMS OR ANY COPY THEREOF, IN 
WHOLE OR IN PART, EXCEPT AS EXPRESSLY PROVIDED IN THE LICENSE.
IF YOU TRANSFER POSSESSION OF ANY COPY OF ANY PROGRAM TO ANOTHER PARTY, EXCEPT AS PER-
MITTED IN PARAGRAPH E ABOVE, YOUR LICENSE IS AUTOMATICALLY TERMINATED.
TERM
This license is effective only for so long as you own or lease the Product, unless earlier terminated. You may terminate 
this license at any time by destroying, at your expense, the Programs and related documentation together with all cop-
ies thereof in any form. This license will also terminate effective immediately upon occurrence of the conditions therefor 
set forth elsewhere in this Agreement, or if you fail to comply with any term or condition contained herein. Upon any 
such termination, you agree to destroy, at your expense, the Programs and related documentation together with all cop-
ies thereof in any form.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND 
BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATE-
MENT OF THE AGREEMENT BETWEEN US, WHICH SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, 
ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US, RELATING TO THE SUBJECT MAT-
TER OF THIS AGREEMENT.
About Intel
® software products
The enclosed software products and documentation were developed at private expense, and are provided with 
“RESTRICTED RIGHTS.” Use, duplication or disclosure by the government is subject to restrictions as set forth in 
FAR 52.227-14 and DFARS 252.227-7013 et. seq. or its successor. The use of this product by the government con-
stitutes acknowledgment of Intels proprietary rights in the product.
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							55
Important Information
Hard Disk Data Erase Utility
This computer is equipped with a utility for erasing hard disk data.
When disposing of or transferring ownership of this device, erase all data on the hard disk in order to prevent the theft of 
hard disk data following the steps below.
‹Preparing
zYou will need the Product Recovery DVD-ROM (included).
‹Confirm the followings
zBe sure the AC adaptor is connected until the procedure is completed.
zThis utility can only be used for internal hard disk.  It cannot be used to erase data 
from external hard disks.
zThis utility cannot erase data from damaged disk.
zThis utility cannot erase data for specific partitions.
zAfter executing this utility, the computer cannot be booted from the hard disk.
ATurn the computer on, and press the 
F2 key while [Panasonic] boot 
screen is displayed. 
The Setup Utility will start up.
If the password has been set, enter the Supervisor Password, and press 
the 
Enter key. The [Boot] menu cannot be changed with User Pass-
word.
BSelect the [Boot] menu, then select [CD/DVD Drive] and press the 
F6 key 
until [CD/DVD Drive] is at the top of the [Boot] menu.
CPlace the Product Recovery DVD-ROM into the DVD-ROM & CD-R/RW 
drive.
DPress the 
F10 key.
At the confirmation message, select [Yes] and press the 
Enter key.
The Setup Utility will close, and the computer will restart.
If [Enter Password] is displayed during the following procedure, enter the 
Supervisor Password or User Password.
EWhen the message Select a number is displayed, press the 
2 key and 
perform 2. [Erase HDD].
(You can cancel this operation by pressing the 
0 key.)
The confirmation message will be displayed. The hard disk data erase utility erases data using an overwriting method, but there is a possibility that due to malfunc-
tions or other operational errors, data may not be completely erased. There are also specialized devices that may be 
able to read data that has been erased using this method. If you need to erase highly confidential data, we recom-
mend that you contact a company that specializes in this process. Matsushita Electric Industrial Co., Ltd. will bear no 
responsibility for losses or damages suffered as a result of the use of this utility.
Before Erasing Data
Completely Erasing Data
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							Hard Disk Data Erase Utility
56
Important Information
FPress the Y key.
Hard Disk Data Erase Utility will start.
(All of the screens below are only examples.)
GWhen [] is displayed, press the 
Enter key.
HThe approximate time required for erasing data will be displayed.
Press the 
Space key.
IAt the confirmation message, press the 
Enter key.
The operation of erasing the hard disk starts.
zIf necessary, the “hard disk data erase” operation can be cancelled 
after it has begun by pressing the 
Ctrl+C key. 
If the operation is cancelled before being completed, a part of data will 
not be erased.
JThe message Hard disk data has been deleted will be displayed. 
Remove the Product Recovery DVD-ROM, and press any key to shut 
down the computer.
zIf a problem occurred during the operation, an error message will be 
displayed.
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							57
Important Information
Specifications
zMain Specifications
Model No.
CF-W2DWADZBM
CF-W2DWAEZBM CF-W2DWAFZBM
CF-W2DWAGZBMCF-W2DWBDZBM
CF-W2DWBEZBMCF-W2DWBFZBM
CF-W2DWBGZBMCF-W2DWGDZBM
CF-W2DWGEZBM CF-W2DWGFZBM
CF-W2DWGGZBM
CPU/
Secondary cache memory
Intel® Pentium® M Processor 1.1  GHz ULV (FSB: 400  MHz)/
1 MB*1 On-Die Level 2 (L2) Cache
Chip SetIntel® 855 GM chip set
Main Memory 256 
MB*1 , DDR SDRAM
(768  MB*1 Max.) 512 
MB
*1 , DDR SDRAM
(256- MB*1 RAM module 
has been added to the 
RAM module slot. 768 
MB
*1 Max.) 768 
MB
*1 , DDR SDRAM
(512- MB*1 RAM module 
has been added to the 
RAM module slot.)
Video Memory UMA  (64 MB*1 Max.)*2
Hard Disk Drive
Approx. 40 GB*3
DVD-ROM & CD-R/RW Drive Buffer underrun error prevention function: Supported
Continuous Data Transfer Speed*4*5/ 
Playback z
DVD-RAM
*6: 2X speed (4.7  GB*3)/1X speed (2.6 GB*3) z DV D - R*7: 4X speed (Max.) 
z DVD-RW: 4X speed (Max.)  zDV D - RO M
*8: 8X speed (Max.)  zCD-ROM*8: 24X speed 
(Max.)  zCD-R*8: 24X speed (Max.)  zCD-RW*8: 24X speed (Max.)
Continuous Data Transfer Speed*4*5/ 
Recording z
CD-R write
*9: 4X speed, 8X speed, 8-16X speed, 8-24X speed  zCD-RW write: 4X 
speed  zHigh-Speed CD-RW write*10: 4X speed, 8X speed,10X speed  zUltra-Speed 
CD-RW write*10*11: 8X speed, 10X speed, 8-16X speed
Compatible Disk and Compatible For-
mats*5/Playback DVD-ROM (Single Layer, Dual Layer), DVD-R
*7(1.4
 GB, 3.95  GB, 4.7  GB)*3, DVD-RW 
(Ver.1.1 4.7  GB, 9.4  GB)*3, DVD-RAM*6 (1.4  GB, 2.8  GB, 2.6  GB, 5.2  GB, 4.7  GB, 9.4  
GB )*3, CD-Audio, CD-ROM (XA compatible),  CD-R, Photo CD (multiple session com-
patible), VideoCD, CD-EXTRA, CD-RW, CD-TEXT
Compatible Disks and Compatible For-
mats*5/Recording CD-R, CD-RW*10
Display Method
12.1 XGA type (TFT) (1024 × 768 dots)
Internal LCD Display
65,536/16,777,216 colors (1024 × 768 dots)*12
External Display*1365,536/16,777,216 colors (800 × 600 dots/1024 × 768 dots/1280 × 1024 dots/1600 × 
1200 dots)
Simultaneous Display on LCD + Exter-
nal Display*1365,536/16,777,216 colors (800 × 600 dots, 1024 × 768 dots)*12
Wireless LAN Built in ( Îpage 59)
LAN*14IEEE 802.3 10Base-T, I EEE 802.3u 100Base-TX
Modem
Data: 56 kbps (V.92 & K56flex)*15 FAX: 14.4  kbps
Sound WAVE and MIDI playback, Monaural Speaker (built in)
Card Slots PC Card Slot × 1: (One Type I or Type II, Allowable current 3.3 
V: 400  mA, 5 V: 400  mA)
SD Memory Card Slot
*16 × 1
RAM Module Slot 172-pin, 2.5 
V, Micro DIMM, DDR SDRAM, PC2100 Compliant
*17
To add the RAM module, 
remove the 256- MB*1 RAM 
module currently in the 
RAM module slot. 
*18
512- MB*1 RAM module has 
been added to the RAM 
module slot.
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							Specifications
58
Important Information
*11 MB  = 1,048,576 bytes*2A segment of the main memory is allotted automatically depending on the computer’s operating status.  The size of the Video 
Memory cannot be set by the user.
*31 GB  = 1,000,000,000 bytes. Operating system or some application software will report as fewer  GB.*4Data transfer speeds indicate values measured by Matsushita Electric Industrial Co., Ltd.*5Performance of CD-R, CD-RW, DVD-RAM, DVD-R, and DVD-RW c annot be guaranteed depending on writing status and record-
ing format. Also, some data cannot be played back depending on the disk, settings, and environment being used.
*6In the case of DVD-RAM, only non-cartridge disks or removable cartridge disks can be used.*7DVD-R is compatible with 4.7  GB (for General) playback.  DVD-R (for Authoring)  playback is compatible with disks recorded using 
Disk-at-Once recording.
*8If an unbalanced disk (e.g., a disk with which the balance has b een displaced from the center) is inserted, the speed may becom e 
slower if there are large vibrations while the disk is rotating.
*9Depending on the disk, the writing speed may become slower.*10To rewrite at 8-16X speed, a disc that accommodates Ultra-Speed is required (does not support 4X speed). Also, to rewrite at 8-
10X speed, a disc that accommodates High-Speed is required.
*11Does not support 24X speed rewriting.*12A 16,777,216 color display is achieved by using the dithering function. *13Display may be impossible using some connected external displays.*14Some devices cannot be used depending on the port type.*15The settings for the K56flex modem need to  be changed according to the AT command. *16The transfer rate using the SD memory card slot on this computer is 2  MB per second (this is a theoretical value, and differs from 
actual speeds). The transfer rate is 2  MB per second even if you use an SD memory card that supports high-speed transfer rates. 
Does not guarantee connection/operation of all SD devices. Does not support SD I/O.
*17A PC2700-compliant RAM module added to this computer, ope rates at the same speed as a PC2100-compliant RAM module.*18For the RAM module’s model number, refer to your technical support office. ( Îpage 60)*19Does not guarantee operation of  all USB-compatible peripherals.*20
The AC adaptor is compatible with power sources up to 240 V AC adaptor.  This computer is supplied with a 125 V AC compatible AC cord.*21Varies depending on the usage conditions, CPU speed, etc.*22Measured using BatteryMark™ Version 4. 0.1 (LCD brightness: Maximum - Minimum)*23Measured using MobileMark™ 2002 (LCD brightness: 60 cd/m2)*24Varies depending on the usage conditions, CPU speed, etc.
It may take a long time to charge a fully charged battery.
*25Approx. 1.5 W when the battery pack is fully charged (or not being charged) and the computer is off.*26Rated power consumption.
z Main Specifications
Interface USB Ports 
× 2
（ USB2.0 × 2）*19 / Modem Port （RJ-11 ）/ LAN Port （RJ-45 ）*14 /
External Display Port: Mini Dsub 15-pin female / Microphone Jack: Miniature jack, 3.5 
DIA / Headphone Jack: Miniature jack, 3.5 DIA
Keyboard/Pointing Device 85 keys/Touch Pad
Power AC adaptor or Battery pack
AC Adaptor*20Input: 100  V - 240  V AC, 50  Hz/60  Hz 
Output: 16  V DC, 2.5  A
Battery Pack Li-ion 7.4  V, 6.6  Ah
Operating Time*21Approx. 4 hours - 7.5 hours*22 (Approx. 5.5 hours*23)
Charging Time*24Approx. 4.5 hours
Power Consumption*25Approx. 35  W*26/ Approx. 40  W (maximum when recharging in the ON state)
Physical Dimensions (W × H × D) 268 
mm × 27.5  mm (at the front)/41.5  mm (at the rear) × 209.2  mm (excluding 
protrusion) {10.6  
× 1.1  / 1.7  × 8.3 }
Weight Approx. 1300  g {2.87  lb.}
Environment
OperationTemperature
5°C to 35°C  {41°F to 95°F}
Humidity 30% to 80% RH  (No condensation)
StorageTemperature-20°C to 60°C  {-4°F to 140°F}
Humidity 30% to 90% RH  (No condensation)
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							59
Important Information
*1Operations of this computer are not guaranteed except for the pre-installed OS.*2Preinstalled B’s CLiP does not support CD-R.*3The Product Recovery DVD-ROM is required.
*4These are speeds specified in IEEE802.11b+g standards.  Actual speeds may differ.*5Effective distances differ depending on su rrounding conditions such as radio wave environment, obstructions, and setting envi-
ronment, and on usage conditions such as application software and OS.
z Main Specifications
OS*1Microsoft® Windows® XP Professional with Service Pack 2 
Pre-installed Software
Microsoft® Internet Explorer 6 Service Pack 2 / DirectX 9.0 c /
Microsoft® Windows® Media Player 9 / Microsoft® Windows® Movie Maker 2.1
Adobe
® Acrobat® Reader, Intel® PROSet, SD-MovieStage, SD Utility, Icon Enlarger, Touch Pad 
Utility, DMI Viewer, PC Information Viewer,  WinDVD™5 (OEM Version), B’s Recorder GOLD7 
BASIC, B’s CLiP 5
*2, Hotkey Settings
Setup Utility, Hard Disk Data Erase Utility
*3
z Wireless LAN
Data Transfer Speeds
IEEE802.11b: 11  Mbps/5.5 Mbps /2 Mbps /1 Mbps  (automatic switching) *4
IEEE802.11g: 54  Mbps/48 Mbps /36 Mbps /24 Mbps /18 Mbps /12 Mbps /9 Mbps /6 Mbps  (automatic 
switching
) *4
Conformance StandardsIEEE802.11b/IEEE802.11g (wireless LAN standard protocol)
Forwarding MethodsOFDM, DS-SS 
Effective Distances About 50 m unobstructed (during communications with access point)*5
Wireless Channels Used Channels 1-11
RF Frequency Bands All 2.4  GHz bands (2.4  GHz - 2.4835  GHz)
chapter82.fm  59 ページ  ２００４年１２月２日　木曜日　午前９時２０分 
						

							60
Important Information
LIMITED WARRANTY
PANASONIC PERSONAL COMPUTER AND PERIPHERALS LIMITED WARRANTY
Panasonic Computer Solutions Company (referred to as “Panasonic”) will repair this product (other than software, which is covered 
by a separate warranty) with new or rebuilt parts, free of charge in the U.S.A. for three (3) years from the date of original purchase in 
the event of a defect in materials or workmanship. This warranty includes the AC adaptor but excludes the batteries and all other 
options and accessories which are covered for a period of one (1) year from the date of purchase.
This warranty is extended solely to the original purchaser. A purchase receipt or other proof of date of original purchase will be 
required before warranty performance is rendered.
This warranty only covers failures due to defects in materials or workmanship which occur during normal use. It does not cover dam-
age which occurs in shipment or failures which are caused by products not supplied by Panasonic, or failures which result from alter-
ation, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of 
consumer controls, improper maintenance, modification or service by anyone other than a Factory Service Center or authorized 
Panasonic Service Dealer, or damage that is attributable to acts of God.
Limits and Exclusions:
There are no other express warranties except as listed below.
PANASONIC SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULT-
ING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND 
IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR-
POSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or 
limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or 
exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem 
with your product develops during or after the warranty period, you may contact our representatives shown below.
If the problem is not handled to your satisfaction, then write to the Consumer Affairs Division at the address indicated below.
SOFTWARE LIMITED WARRANTY
Panasonic Computer Solutions Company (referred to as “Panasonic”) warrants to you only that the disk(s) or other media on which 
the Programs are furnished will be free from defects in materials and workmanship under normal use for a period of sixty (60) days 
from the date of delivery thereof to you, as evidenced by your purchase receipt.
This is the only warranty Panasonic makes to you. Panasonic does not warrant that the functions contained in the Programs will meet 
your requirements or that the operation of the Programs will be uninterrupted or error free.
Panasonic’s entire liability, and your exclusive remedy under this warranty shall be limited to the replacement, in the United States, of 
any defective disk or other media which is returned to Panasonic’s Authorized Service Center, together with a copy of the purchase 
receipt, within the aforesaid warranty period.
Anything in the foregoing to the contrary notwithstanding, Panasonic shall have no obligation for any defects in the disk(s) or other 
media on which the Programs are furnished resulting from your storage thereof, or for defects that have been caused by operation of 
the disk(s) or other media otherwise than on the Product or in environmental conditions other than those specified by Panasonic by 
alteration, accident, misuse, abuse, neglect, mishandling, misapplication, installation, maladjustment of consumer controls, improper 
maintenance, modification of damage that is attributable to acts of God. In addition, Panasonic shall have no obligation for any 
defects in the disk(s) or other media if you have modified, or attempted to modify any Program.
In U.S.AIn Japan
zFor General Inquiry in English:
DIAL TOLL FREE: (888) 270-5615
Monday-Friday (excluding US holidays) 
9:00a.m.-5:30p.m. (CST)
zFor Technical Support in English:
DIAL TOLL FREE: (800) LAPTOP5 (527-8675)
365 days/24hourszFor General Inquiry in English:
1-888-270-5615 (chargeable call)
Monday-Friday (excluding US holidays) 
9:00a.m.-5:30p.m. (CST)
zFor Technical Support in English:
1-800-527-8675 (chargeable call)
365 days/24hours
(888) 715-5155 (in Japanese)
Monday-Friday (excluding US holidays, Dec.24, Dec.25, 
Dec.30, Dec.31, the day before Thanksgiving Day and 
the day following Thanksgiving Day)
10:00a.m.-7:00p.m. (EST)DIAL TOLL FREE: 0120-873029 (in Japanese)
365 days/9:00 a.m.-8:00p.m. (Japan Time)
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