Panasonic Courier Manager Installation Manual
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PanaVoice Courier Installation Manual 10 COURIER UMS • 4 Ports to 32 Ports • Windows NT Operating System • In-Band Integration and Full API Integration The Courier UMS model is based on Microsoft Windows NT Workstation Operating System and runs on an advanced industrialized PC platform with its Intel Pentium II Minimum 350 Processor and standard 64 MB of memory. It can be configured as a stand-alone system, or connected to your LAN (through its built-in NIC) to provide Unified and Integrated Messaging functionality. The UMS platform also comes equipped with an internal 56K modem and PcAnywhere software for the purpose of remote access to the User Interface. The Courier UMS platform uses PCI voice board technology, which allows this system more flexible growth opportunities. There are two types of PCI boards that are used, a 4 port & an 8 port. This high-density card allows us to use one hardware PC platform to provide growth from 4 to 32 ports. Only 4 PCI slots are required to get a maximum of 32 ports! Just like the Plus, the Courier UMS system can be configured to use the DBS’s optional API card for maximum system integration. This digital connection also enables quicker processing of calls through the Courier thereby maximizing port utilization. The UMS comes in base configurations of 4, 8, 12, 16, 24, & 32 ports. The following details the Courier UMS hardware specifications: FEATURES ♦ Long and stable product life cycle ♦ 4 expansion slots; 3 PCI, 1 shared ♦ NLX v1.2 form factor ♦ Minimal jumper design ♦ High quality, long life components ♦ 100 MHz Front Side Bus (FSB) ♦ ISO 9002 certified manufacturing process ♦ Network Interface Card ♦ Internal 56K Modem & Remote Software ♦ High Density PCI Voice Boards PROCESSOR ♦ Pentium II Processor 350 MHz HARD DRIVE ♦ 6.4 GB Minimum FLOPPY DRIVE ♦ 1.44 MB
PanaVoice Courier Installation Manual 11 ISA NETWORK INTERFACE CARD ♦ 10/100 Mbit/sec LAN hardware SYSTEM MEMORY ♦ Three 168-pin DIMM sockets ♦ 64 MB of synchronous DRAM (SDRAM) CONNECTORS ♦ 2 connectors for external USB ports ♦ 2 serial ports ♦ 1 parallel port ♦ 2 IDE connectors ♦ 1 floppy connector ♦ 1 PS/2 mouse port ♦ 1 PS/2 or AT keyboard port ♦ 1 12-pin standard AT power supply connector ♦ 1 20-pin ATX power supply connector EXPANSION SLOTS ♦ 3 PCI slots ♦ 1 shared ISA/PCI slot
PanaVoice Courier Installation Manual 12 The following chart is a quick view of the major elements of each system, and how they may differ in certain categories: COURIERCOURIER PLUSCOURIER UMS Base System 2 & 4 Port 4,8,12, & 16 Port 4,8,12,16,24, & 32 Port Expansion Increments2 or 4 Port Increments2 or 4 Port Increments4 & 8 Port Increments Expansion Limit2 Ports: 8 Ports 4 Ports: 8 Ports16 Ports 32 Ports Operating System Windows 98 SE Windows 98 SE Windows NT Workstation Processor Speed 133 MHz 300MHz Minimum 350 MHz Minimum Memory 32 MB 32 MB 64 MB ISA Slots 65N/A PCI Slots N/A 1 3 Shared PCI/ISA 111 Cooling Fans 444 Hard Drive 1 GB (minimum) 6.4 GB (minimum) 6.4 GB (minimum) Hours of Storage Up To 40 Hours Up To 550 Hours Up To 550 Hours Mailboxes Not Restricted Not Restricted Not Restricted Data Files Nightly Back-UpStandard Standard Standard Hard Drive Mirror Back-UpN/A Optional Optional Color Monitor PackageOptional Optional Optional Modem & Remote Software Optional – 2 ports Standard – 4 portsStandard 56K PC AnywhereStandard 56K PC Anywhere Floppy Drive Standard Standard Standard API IntegrationFull Functionality No Display ScreensFull Functionality Full Functionality Fax Detect & Route Standard Standard Standard Courier Mail Quest N/A Optional Optional Network Interface ConnectionStandard 10MB Standard 10MB Standard 100MB Integrated MessagingN/A Optional Optional Unified Messaging N/A N/A Optional Three-Year WarrantyStandard Standard Standard
PanaVoice Courier Installation Manual 13 GETTING STARTED: PHYSICAL INSTALLATION The following information is provided to assist you in setting up the physical elements of the Courier systems and the DBS. 1. Confirm the inclusion of all parts PartDescriptionQty ComputerComputer with pre-loaded Courier Software. 1 AC CordAC power cord to connect to standard 110 V AC 50/60 Hz receptacle.1 Security KeySecurity “key” required for Courier to function. 1 Windows 98SE & WindowsNT Software Includes Windows 98 SE Windows NT book, registration card and Windows 98 SE Windows NT recovery CD-ROM.1 Accessory KitCourier and Courier Plus systems Include screws and washers for mounting a CD-ROM drive and the Courier UMS also includes fastening screws to stabilize the installation of additional voice boards.1 ModemManualModem specifications and usage instructions are documented in this manual1 Video CardManualNetwork Card specifications and usage instructions are documented in this manual.1 Mother BoardManualMother Board Specifications are documented in this manual. 1 Video CardManualVideo board specifications are documented in this manual. 1 Note: A PS2 type Mouse, IBM AT type keyboard (Courier & Courier Plus) PS2 keyboard for Courier UMS and a SVGA type monitor is required during the initial installation of the Courier system. These items are not included with the system and must be purchased separately. 2. Plug in the Keyboard, Mouse, Monitor and Security Key The connectors can be located by referring to diagram C001 for Courier and C002 for Courier Plus and C003 for Courier UMS units. Install the security key onto the back of the Courier system. The security key is located in a plastic bag along with other system hardware. Use a screwdriver to secure the key to the Courier system. Installation of this key is imperative to Courier operation. 3. Connect the female end of the AC Power cord into the Courier. (Again by following the appropriate diagram) and then plug the male end into a standard 110 V AC 50/60 Hz receptacle. Line drawings of each of the three systems (Courier, Courier Plus, and Courier UMS) are provided on the next three pages. These drawings will assist you in identifying the various connectors and cards equipped on each system. In addition, these drawings also detail the proper pin configuration of the various voice boards that are used.
PanaVoice Courier Installation Manual 14 TWO-PORT COURIER SCHEMATIC
PanaVoice Courier Installation Manual 15 FOUR-PORT COURIER PLUS SCHEMATIC
PanaVoice Courier Installation Manual 16 FOUR-PORT COURIER UMS SCHEMATIC
PanaVoice Courier Installation Manual 174. Equip the DBS System with the appropriate hardware. Use the table below as a guide to make sure you have all the DBS hardware necessary for a complete installation. Courier, Courier Plus, Courier UMS 1-4 PortsCourier, Courier Plus, Courier UMS 5-8 PortsCourier Plus, Courier UMS 8-16 PortsCourier UMS 17-24 PortsCourier UMS 25-32 Ports DBS TypeModel NumberAPINon-APIAPINon-APIAPINon-APIAPINon-APIAPINon-API VB-4970IP (API)1 0 1 0 N/A N/A N/A N/A N/A N/A VB-43709 (SLT Adapter)1 1 2 2 N/A N/A N/A N/A N/A N/ADBS 824 VB-42551 1 0 1 0 1 0 1 0 N/A N/A VB-4970IP (API)11111110N/AN/A VB-43621A (AEC)11112223N/AN/A DBSVB-2089P (SLT Ringer)01010101N/AN/A VB-43431 (MFR)01010101N/AN/A VB-43709 (SLT Adapter)0 1 0 2 0 N/A N/A N/A N/A N/A VB-43551 1 0 1 0 2 0 3 0 4 0 VB-44131 (API)1010101010 VB-44620 (AEC)1111223344DBS 576 VB-44513 1 0 1 0 2 0 3 0 4 0
PanaVoice Courier Installation Manual 18 API INTEGRATION The API connection to the Panasonic DBS/576 phone system provides the Courier with a high-speed, digital link to the telephone system. This allows for very fast and accurate call progress detection and message waiting indication. In addition, the following enhancements are provided: • Trunk mapping • Utilization of the Call Record feature • Off Hook Voice Announce from Courier when a second call comes in and is directed to a busy station • Caller ID information presented on calls and attached to voice messages • Enhanced display screen interface on both large and small screen telephones (Courier Plus and Courier UMS only) • Message Lights are controlled via the API link which relieves a port of that duty All station connections to Courier voice processing systems will be accomplished through analog ports from the DBS for voice paths. Ideally, for the Courier and Courier Plus, you will terminate the voice mail extensions into RJ-14 jacks. A single phone cord can then run from the Courier to the wall jack for each 2 ports installed. All API integrated systems connect via the 9 pin RS-232 port on the rear of the Courier unit. A proprietary 9 pin to 25 pin API cable must be used to connect the port with the RS-232 connector on the telephone system. The RS-232 connector will be clearly marked as ‘API’ and will also be labeled ‘COM1’. The Integrated version with API and CPC-M/B has an 8-port maximum, and the CPC-B & EX with API has a 16-port maximum. The API integration allows for features such as large and small screen visual menus, easy message access, light indication without using a voice port, message scheduling by trunk, the call record feature, and OHVA (Off Hook Voice Announce) from Courier. Because the API is being used, the telephone system has a direct digital link to the Courier. This allows for faster integration because the API is exchanging information to and from the Courier directly to the backplane of the DBS telephone system. CALL RECORD The Call Record feature, which is available on all API Integrated Systems, will allow a user to press a record key on their telephone to start recording their telephone conversation. The recorded message will be saved as a new message in the user’s voice mailbox. OFF HOOK VOICE ANNOUNCE The Off Hook Voice Announce feature can now be accomplished through the Courier. If your extension is busy, the Courier can dial “5” and announce the call. You have the option of: ♦ Accepting the call, ♦ Sending the caller to your mailbox to leave a message, or ♦ Allowing the call to queue until you finish your current call.
PanaVoice Courier Installation Manual 19 5. Wire the DBS analog ports to the voice boards. The order of the voice board connectors is clearly marked on the back of the PC adjacent to each board. IT IS IMPERATIVE THAT PORTS FROM THE DBS BE CONNECTED TO THE VOICE BOARDS IN SEQUENTIAL ORDER. YOU MUST MATCH THE LOWEST DBS PORT YOU ARE USING TO THE LOWEST VOICE BOARD PORT AND CONTINUE IN SEQUENTIAL ORDER. For example, if you are using ports 9,10,11 and 12 of the DBS, port 9 should be connected to Port 1 of the voice board, port 10 to port 2 of the voice board and so on. The Courier and Courier Plus Systems use 2- and 4-port ISA voice boards depending on the configuration. The 2-port voice boards have two connectors handling 1 port each and are clearly designated on the back of the PC adjacent to the voice board. In the case of a 2-port voice board, the center pair of the connector must be connected to the DBS analog port. Refer to diagram C001 for the pin configuration of these connectors. In the case of a 4-port voice board, there are also 2 connectors on the voice board. These will also be clearly marked on the PC. In this case, the center pair of each connector is the first port of that connector and the outer pair is the second. Since the Courier Plus system uses the same connector types, you can refer to diagram C002 for the pin configuration. The Courier UMS uses both 4- and 8-port PCI voice boards depending on the configuration. The Pin configuration is the same as the Courier and Courier plus units in that the center pair of the first connector is port 1; the outer pair is port 2 and so on for each connector. For an example of the pin configuration of a 4-port Courier UMS, refer to diagram C003.