Panasonic Courier Manager Installation Manual
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PanaVoice Courier Installation Manual 50PARENT MAILBOX NO. The Parent Mailbox Number field is used only for Group Functionality Mailboxes when two or more extensions share a common telephone. When this occurs, the telephone’s extension number is entered as the Parent Mailbox. By doing this, the Courier now can set the Message Light on that telephone when the mailbox has a message. This also establishes the ‘parent-child’ relationship between the mailboxes. In a parent-child relationship, the caller presses the parent mailbox number. Courier then offers the caller the option of pressing a single digit to choose which ‘child’ they wish to speak with. In all cases, the same telephone will ring (the parent mailbox telephone). However, upon a busy or no answer condition, the caller will be routed to the personal voice mail greeting of the person they had chosen. RINGS TO EXTENSION This parameter is only functional for API integrated installations. Enter the number of rings desired at this extension before Courier transfers a caller to the personal greeting. This function is only used when Monitored is selected. In this case, the API link is screening the transfer and forwarding to voice mail instead of the DBS extension Call Forwarding parameters. EXTENSION LIGHT Enter an extension number in this field when you wish to light the message light of a telephone other than the mailbox number you are programming. This function is useful for company mailboxes that do not have an extension associated with the mailbox. Note: If a number is entered in the Parent Mailbox field, it will override this setting. MAILBOX PASSWORD You may enter a user password for the block of mailboxes being set, or choose not to enter a password and leave the field blank. By leaving the password field blank, anyone can access mailboxes in the block and can perform any allowed functions until the user designates a password via their Voicemail Setup. Note: The user password is a temporary password that should be changed later by the Mailbox owner through their Voicemail Setup function.
PanaVoice Courier Installation Manual 51NAME/DEPARTMENT/COMPANY These fields are not mandatory for adding a new mailbox. They will however, be displayed under several of the statistics reports and under the Mailbox Browse and Update programming interface. These fields are important because they will serve as an easy cross-reference to each specific mailbox. Note: The Mailbox Names are not usually entered here, as they are imported from the Name Directory. CLASS OF SERVICE (COS) The actual COS is defined under Global COS. When adding a mailbox or range of mailboxes, this window allows you to select a COS number that has been predefined and apply it. ADD NEW After a specific mailbox, group of mailboxes, or range of mailboxes have been defined, click this icon to enter the data. Note: Every mailbox number can have access to it’s own 00 Custom Mailbox Setup. When setting up A 00 Custom Mailbox click on the Mailbox Properties tab and complete your selections, then go back to the Mailbox Setup tab and click the Add New Button. SEARCH Entering the mailbox number in the Mailbox field and clicking Search will search for a specific mailbox. If the mailbox exists the Courier will automatically display the current mailbox information in the appropriate fields. DELETE Enter a specific mailbox, group of mailboxes, or range of mailboxes to delete and click this icon. A window will appear to confirm your action. Click Yes to delete the data or No to cancel the operation.
PanaVoice Courier Installation Manual 52MAILBOX PROPERTIES This section is used for two purposes: 1. When selecting a COS in the Mailbox Setup section, you can select this tab to double-check the COS definitions. If they are satisfactory, return to the mailbox set up screen and click the Add New Button. If they are not what were expected, go back to Global COS, and change the settings. 2. When 00 Custom Mailbox Setup has been selected in the Mailbox Setup COS, you can select this tab to program a custom COS which will apply to the individual mailbox that has been selected. Each of the COS fields are defined in detail under Global COS.
PanaVoice Courier Installation Manual 53BRANCHING Depending on the mailbox type and its capability, Courier will allow the Branching Tab to be accessed. Digits 0-9 can be programmed to transfer to another extension or mailbox, or to return to the System Greeting during the individual mailbox greeting. The mailbox owner’s greeting must include information specifying the dialing options available. Note: Each type of mailbox is described in detail under Mailbox Maintenance - Enter The Mailbox Type. There are ten fields in this section, one for every digit available (0-9). Enter an asterisk (*) to return to the System Greeting, or enter the desired extension/mailbox number to be transferred to.
PanaVoice Courier Installation Manual 54EXTERNAL MSG (MESSAGE) NOTIFY Courier has the ability to call outside of the system to a predefined telephone number (Pager number included) to notify the mailbox owner that messages have been left in their mailbox. From 1 to 4 numbers can be defined in the Notification Number fields for the Courier to dial. If applicable, you can enter a number in the Beeper Access Code field, and click the Beeper box, which will instruct the Courier to dial a beeper access code or Personal Identification Number (PIN), when an answer is detected from a Paging Service. Some Paging Services allow a message to be recorded after it receives a page. If this is the case, click the Voice box, and the Courier will play a prerecorded message (this message is recorded by the mailbox owner through their telephone, under the Notify option). If only one number is defined the Courier will dial that number until a connection is made. If a successful connection is not made on the first attempt, the Courier will redial that number after the minutes set in the Interval field has expired. When several numbers are defined, the Courier will start with the number in the first field and switch to the next field after the minutes set in the Interval field has expired. If the Courier dials all the numbers set in the Notification number fields without a successful connection, the Courier will start the process over again from the top number. When the Analyze box is selected, the Courier will attempt to detect an answer by listening for progress tones provided by the beeper service before sending the Beeper Access Code and or the Voice message. If not selected, you must manually adjust the timing by programming the pauses within the Notification Number. (A comma is equal to a 1-second pause, a semicolon is equal to 3 seconds, and a percentage sign is equal to 5 seconds). Cascading is accomplished in this section, and the Courier will dial the numbers that have been defined, in the order that they appear (the top box is first, the bottom is last). The order can be changed by simply clicking and dragging a box to the desired location. In order for the Courier to dial a specific number, the Active box must be checked.
PanaVoice Courier Installation Manual 55CALL FORWARDING Note: Call Forwarding cannot be utilized with In-band Integration Call forwarding functionality can be accomplished through the Courier, as opposed to call forwarding via the telephone system. The user can enter from 1 to 4 extensions in the Forwarding Extension fields and select Active to turn the feature on. If the mailbox user designates his or her own extension as the first position, the Courier will ring this station first before attempting to deliver the call to the next designated call forward position. The Courier follows Monitored functionality when performing this function. For example, Extension 101 is the user who is setting the call forwarding. The user sets his extension as the first position. Extension 102 is in the second position and in this example, is set for Not Monitored. The Courier will ring extension 101. If extension 101 does not answer, Courier will ring 102. It will ring this extension for the prescribed number of Times to Ring an Extension field set in the System Parameters. Even though extension 102 is set for Not Monitored, this type of hunting will monitor 102 so that it can detect “no answer” and proceed to the next extension. This function is very useful in setting up simple hunt groups where the Courier will hunt through a defined group of extensions until the call is physically answered by an extension, or finally goes to a voice mailbox. The extension order can be changed by simply clicking and dragging a box to the desired location.
PanaVoice Courier Installation Manual 56 MAI L BOX BROWSE Note: This screen is a read only screen. Editing is not possible. The Browse Mailboxes screen is an efficient way to view mailboxes quickly and easily. This screen allows the administrator to view each mailbox and all of the options that have been set. From the Courier OutLook Bar, under the Maiboxes tab, click the Browse Update icon. The following menu appears: For Further Information To obtain further information on a particular mailbox, scroll to the right. To obtain further help on each field, see Add Mailboxes and Class of Service Maintenance.
PanaVoice Courier Installation Manual 57 NAME DIRECTORY The Name Directory is the database of all the mailbox owners (subscribers) on the system. This database must be created if you will utilize dial-by-name functionality. It is necessary to enter the first and/or last names in the name field to be able to activate dial- by-first and/or –last name. From the Courier OutLook Bar, under the Name Directory Tab, click the Name Maintenance icon. The following menu appears: MAILBOX NUMBER This field allows you to add subscribers to the Name Directory by first entering their Mailbox number. Press Search. If the name already exists in the database, It will appear in the Mailbox Name field. FIRST NAME This field is the entry point for the first name of the mailbox user. The first four characters will be used to search on when entered by a caller. LAST NAME This field is the entry point for the last name of the mailbox user.
PanaVoice Courier Installation Manual 58SEARCH NAMES Alternate spellings of the first or last name may be entered. Separate each name by either a comma (,), Period (.), or a semi-colon (;). After entering data in the above text box fields, you must press ADD to complete addition of entries to the database. ENTRIES FOR SELECTED MAILBOX Names and mailbox numbers, including alternate spelling of names that have been added to the database, will be displayed in this screen. VIEW TOTAL SYSTEM NAME ENTRIES BY SYSTEM LIST Click to display Name Directory Database, in the order selected under View Total System Database Mailbox; Last Name; First Name Information is displayed in the order of Mailbox Number, Last Name, and First Name. Last Name; First Name; Mailbox Information is displayed in the order of Last Name, First Name and Mailbox Number First Name; Last Name; Mailbox Information is displayed in the order of First Name, Last Name, and Mailbox Number.
PanaVoice Courier Installation Manual 59ADD After entering data in the above text box fields, you must press ADD to complete the addition of entries to the database. SEARCH After entering Mailbox Number, press Search to display name in Mailbox Name field if it exists in the database. DELETE To delete, highlight the names displayed in the Entries For Selected Mailbox screen and click Delete. REFRESH Click Refresh to remove entries from text boxes. OK After clicking ADD, press OK to exit screen. CANCEL Click Cancel to exit screen without saving entries. APPLY This field is used to apply data that is displayed in the text boxes.