Panasonic Document Scanner Kv S1026c Operating Manual

							Replacing Parts
If  double feeding or paper jam occurs frequently even after cleaning the roller (page 44), please call your dealer
to order a roller exchange kit, and replace the double feed prevention roller, and paper feed roller.
Replacing the Rollers 1.Press and hold the power button for one second or more to turn off the scanner power.
2. Press the door open button ( A), and open the ADF door (B).3.
Open the double feed prevention roller cover ( A). Operating Manual 51Replacement Parts and Optional Units1
2 1  
						

							4.
Remove the double feed prevention roller ( A).5.
Take out the new double feed prevention roller in the roller exchange kit.
6. Install the new double feed prevention roller into the metal holder with the longer groove facing to the
right-side (rear view). 52 Operating ManualReplacement Parts and Optional Units1   
						

							7.
Close the double feed prevention roller cover ( A) firmly.Notice
•Be sure to close the double feed prevention roller cover until it clicks into place.
8. Open the paper feed roller cover ( A). Operating Manual 53Replacement Parts and Optional Units1 1  
						

							9.
Remove the paper feed roller ( A).10.
Take out the new paper feed roller in the roller exchange kit.
11. Install the new paper feed roller with the gear on the left side. 54 Operating ManualReplacement Parts and Optional Units1   
						

							12.
Close the paper feed roller cover firmly. Notice
•Make sure to close both sides of the paper feed roller cover until they click into place.
• After installing the paper feed roller, confirm that the paper feed roller can rotate in the feeding
direction.
13. Close the ADF door.
•Push both sides of the ADF door down slowly until it clicks into place. 14.
Reset the roller replacing counter in User Utility to 0.
•Turn ON the scanner power.
• Start 
User Utility, and in the window, click the [Clear Counter] button for "After Replace Roller" to reset
the counter to 0.
• For details, refer to the User Utility help. Operating Manual 55Replacement Parts and Optional Units   
						

							Troubleshooting
If a problem occurs while the scanner is being used, check the following items and check the scanner status
with User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord from the AC outlet, and call
for service.
Symptom Possible Cause Remedy
The ready indicator does not
light  when the power button is
turned ON. The power cord is not plugged in. Insert the power plug firmly.
Problem with the AC adaptor.
Unplug the power cord from the AC
outlet, and call for service.
The computer does not
recognize the scanner.
The 
 scanner is not functioning
correctly. The scanner is not connected to the
computer correctly.
Connect the USB cable correctly.
The software is not installed correctly. Uninstall the software from the
computer, and then install the
software again. (page 

23)
The scanner is connected to the
computer 
 via a USB hub, and the USB
hub is not functioning well. Do not connect via the USB hub.
Connect the unit to the computer
directly.
There is a problem with the USB
cable. Use the included USB cable or a
certified Hi-speed 

USB 2.0 cable.
The power of the unit is turned OFF
because 
 no operation was performed
for a certain period of time. Press the power button to turn ON the
scanner power.
Scan speed is slow. The scanner is connected over a USB
1.1 connection. Connect over USB 2.0.
The document has been
loaded on the feed tray, but
the scanner does not start
scanning. The document is not loaded properly.
Load the document correctly.
(page 33)
The sensor cannot detect the
document as the edge of the
document is curled. Flatten the document (page 31) and
load it again (page 

33).56 Operating ManualA
p
p
e
n
d
i
x
Appendix 
						

							Symptom
Possible Cause Remedy
Double feeding occurs
frequently or the scanner
stops loading while scanning. The rollers are dirty.
Clean the rollers. (page 44)
The paper feed roller, or double feed
prevention roller have become worn
down. Replace the paper feed roller or
double feed prevention roller.
(page 51)
Right and left sides of the document
to be scanned are not the same in
height, because of curling or folding. Flatten the document (page 33) and
load 
it again after reducing the pages.
The document is printed on an
unsupported type of paper or thick
paper. Make a copy of the document on
paper of an acceptable type and
thickness (page 30

), and scan the
copy.
The length of the paper is too short. Make a copy of the document on
paper 

of an acceptable size (page 30),
and scan the copy.
The document is not aligned
correctly. Realign the document. (page 33)
The document set on the feed tray
has too many pages. Remove pages from the document
until it is under the limit mark on the
document guides.
Paper jams occur frequently. The document is wrinkled.
Smooth out the document.
The rollers are dirty. Clean the rollers. (page 44)
The document is not aligned
correctly. Realign the document. (page 33)
The document set on the feed tray
has too many pages. Remove pages from the document
until it is under the limit mark on the
document guides.
Scanned image is skewed. The document guides are not
adjusted to the size of the document
to 

be scanned, or the document to be
scanned is set slanted on the feed
tray. Adjust the document guides properly
to the size of the document to be
scanned. (page 33

)
Right and left sides of the document
to be scanned are not the same in
height, because of curling or folding. Flatten the document (page 31) and
load 

it again after reducing the pages.
The scanned document is
blank. The document to be scanned was
loaded upside down. Load the document correctly.
(page 33)
Vertical lines appear on the
scanned document. The scanning glass is dirty.
Clean the scanning glass. (page 48)
The scanning density is
uneven. The scanning glass is dirty.
Clean the scanning glass. (page 48) Operating Manual 57 Appendix 
						

							Symptom
Possible Cause Remedy
The color of the scanned
document is extremely
different from the original
document. The settings of the computer monitor
are wrong.
Adjust the computer monitor settings.
Dark spots or noise appear on
the scanned documents. The scanning glass is dirty.
Clean the scanning glass. (page 48)
There is noise or wave
patterns (moire pattern) on
the scanned image. The scanning resolution settings,
combined with patterns within the
scanned image, may cause this
problem.
Change the scanning resolution, and
perform scanning again.
When you scan short
documents, the sound made
by  paper being ejected will be
higher than usual. If the length of a document is less than
about 148
 mm, feeding speed control
will be activated for exiting
documents; this is normal behavior. —If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726

-2797 for further assistance (U.S.A. only).58 Operating ManualAppendix 
						

							Repacking Instructions
It  is highly recommended that you keep the original carton and  ALL packing materials. If you need to transport
or ship the scanner, please follow these instructions. Note
•Improper repacking of the scanner may result in a service charge to repair the scanner.
• Please use the original carton and all of the original packing materials.
• The scanner should be handled in the correct (horizontal) position.
Required Materials
• Original scanner carton and packing materials
• Shipping tape and scissors
1. Press and hold the power button for one second or more to turn off the scanner power.
2. Unplug the power cord from the outlet, and remove the AC adaptor and USB cable from the scanner.
3. Close the feed tray and exit tray.
•If the mixed batch card guide is not attached to the scanner, attach it. Operating Manual 59 Appendix 
						

							4.
Pack the scanner with the AC adaptor, power cord, USB cable, DVD -ROM, Safety Guide and Quick
Reference Guide. AC adaptor
USB cable
Safety Guide and Quick Reference Guide
Software / Manual DVD-ROM
Power cord
60 Operating ManualAppendix34
5
2
1