Panasonic High Speed Color Scanner Kv S1025_kv S1020 Operating Instructions

							41
Troubleshooting
If a problem occurs while the unit is being used, check the following items, and check the scanner status with the 
User Utility. If the unit still malfunctions, turn it OFF, unplug the AC adaptor from the scanner, and call for service.
SymptomPossible CauseRemedy
The LED (Green) does not 
light when the AC adaptor is 
connected to the scanner.Problem with the AC outlet. Check and reset the circuit breaker.
The power switch is off. Push the power switch to turn it on 
(See page 12).
The power cord is not plugged in. Insert the power plug firmly (See 
page 12).
Problem with the AC adaptor. Disconnect the scanner from the AC 
outlet, and call for service.
The computer does not 
recognize the scanner.The scanner is not connected to the 
computer correctly.Connect the USB cable correctly.
The scanner is not registered correctly. Uninstall the scanner from the 
computer. 
Register the scanner hardware again 
(See page 14).
The USB interface of the computer is 
not installed correctly.Check the computer whether the USB 
interface of your computer is installed 
correctly using the device manager’s 
property.
The scanner is connected via USB 
hub.Do not connect via USB hub.
The USB cable without High-Speed 
logo is used.Use the USB cable with High-Speed 
logo.
Scan speed is slow at USB 
connection.The scanner is connected to the 
computer with USB 1.1.Connect to the computer with USB 2.0.
The document has been 
loaded on the feed tray. But 
the scanner does not start 
scanning.The document is not loaded properly. Load the document properly (See 
pages 21 to 22).
The sensor cannot detect the 
document as the edge of the document 
is curled.Flatten the document, and load it 
again.
Scanned image is slanted. The document guides are not adjusted 
to the size of the document being 
scanned. The document to be scanned 
is set slanted on the feed tray.Adjust the document guides properly to 
the size of the document being 
scanned.
Right and left sides of the document to 
be scanned are not of the same height, 
due to curl and fold.Remove curl and fold, and flatten the 
document.
If the paper size is small, the document
to be scanned may become curled on
the feed tray.
This may cause paper jams or 
skewing.Using the mixed batch card guide 
prevents the documents to be scanned 
from becoming curled on the feed tray. 
						

							Troubleshooting
42
Double feeding or skewing 
problems occur frequently, or 
the scanner stops feeding 
while scanning.The document is not loaded properly. The documents feed better when all 
the edges are aligned slantwise (See 
pages 21 to 22).
The height of all the documents 
exceeds the limit.The height of all the documents on the 
feed tray should be less than 5 mm 
(0.2 in.).
The documents in any different sizes 
are scanned altogether.When scanning the documents in any 
different sizes altogether, make sure to 
place all the documents to be scanned, 
in the center of the document guides 
on the feed tray with the Deskew 
function turned on. For more details on 
the Deskew function, refer to the RTIV 
or PIE reference manual.
The document is curled or folded. Flatten the document, and load it again 
after flattening the pages.
Irregular type document is being 
scanned.Make a copy of the document on the 
specified paper (See page 20), and 
scan the copy.
The document length is less than 70 
mm (2.75 in.).Make a copy of the document on paper 
of the specified size, and scan the 
copy (See page 20).
The rollers are dirty. Clean all of the rollers (See pages 27 
to 29).
The rollers have reached their life 
expectancy.Replace the paper feed roller and the 
double-feed prevention roller (See 
pages 31 to 36).
Scanning an embossed card 
fails.It may be caused by the bend of the 
embossed card, and/or the height or 
shape of the embossing on the card.Place the embossed card upside 
down, and then try again.
The scanned document is 
blank.The document to be scanned was 
loaded face up.Load the document correctly
(See page 22).
Vertical lines appear on the 
scanned document.The scanning glass section is dirty. Clean the scanning glass section
(See page 30).
The scanning density is 
uneven.The scanning glass section is dirty. Clean the scanning glass section
(See page 30).
The color of the scanned 
document is extremely different 
from the original document.The settings of the computer monitor is 
wrong.Adjust the computer monitor settings.
Dark spots or noise appear 
on the scanned documents.The scanning glass section is dirty. Clean the scanning glass section
(See page 30).
SymptomPossible CauseRemedy 
						

							Troubleshooting
43
Scanned image has moire 
fringes such as stripe or a 
wavy pattern noise.It is caused by the printing pattern of 
the document and the congeniality of 
the scanning resolution.Change the resolution, and try to scan 
again.
The scanning lamp(s) 
periodically lights up.The scanning lamp(s) periodically 
lights up in sleep mode.This is not an unusual event. 
For details on sleep mode, refer to the 
User Utility Reference Manual.
SymptomPossible CauseRemedy 
						

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Page Page
Index
A
AC adaptor . . . . . . . . . . . . . . . . 9, 12, 38, 40
Acceptable cards . . . . . . . . . . . . . . . . . . . 20
Acceptable documents. . . . . . . . . . . . . . . 20
Accessories . . . . . . . . . . . . . . . . . . . . . . . 40
ADF door . . . . . . . . . . . 9, 23, 27, 30, 31, 34
All Drivers & Utilities installation. . . . . . . . 14
C
Caution labels. . . . . . . . . . . . . . . . . . . . . . . 8
CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . 1, 40
Cleaning the unit. . . . . . . . . . . . . . . . . . . . 26
Clearing paper jams . . . . . . . . . . . . . . . . . 23
Complete installation . . . . . . . . . . . . . . . . 14
Component identification . . . . . . . . . . . . . . 9
Conveyor roller. . . . . . . . . . . . . . . . . . . . . 29
Custom installation. . . . . . . . . . . . . . . . . . 15
D
Document guides . . . . . . . . . . . . . . 9, 21, 22
Door open button . . . . . 9, 23, 27, 30, 31, 34
Double-feed prevention . . . . . . . . . . . . . . 31
Double-feed prevention roller. . . . . . . . . . 32
Double-feed prevention roller cover . . . . . 31
E
ENERGY STAR . . . . . . . . . . . . . . . . . . . . . 2
Exit tray. . . . . . . . . . . . . . . . . . . . . . . . . 9, 11
Exit tray extension . . . . . . . . . . . . . . . . 9, 11
F
Feed tray. . . . . . . . . . . . . . . 9, 10, 22, 25, 40
Feed tray extension . . . . . . . . . . . . . . . 9, 10
Free rollers . . . . . . . . . . . . . . . . . . . . . . . . 29
L
LED (Green). . . . . . . . . . . . . . . . . . . . .  9, 12
LED (Red) . . . . . . . . . . . . . . . . . . . . . .  9, 12
Loading Documents. . . . . . . . . . . . . . . . .  21
M
Mixed batch card guide . . . . . . . . . . . .  9, 25
Multiple sheets. . . . . . . . . . . . . . . . . . . . .  21
O
Option/consumables . . . . . . . . . . . . . . . .  40
P
Paper feed roller . . . . . . . . . . . . .  28, 34, 35
Paper jams. . . . . . . . . . . . . . . . . . . . . . . .  23
Power connector . . . . . . . . . . . . . . . . . . . .  9
Power cord. . . . . . . . . . . . . . . . . . . . . .  9, 12
Power switch . . . . . . . . . . . . . . . . . . . .  9, 12
Precautions . . . . . . . . . . . . . . . . . . . . . . . .  8
R
Reference area . . . . . . . . . . . . . . . . .  26, 30
Repacking . . . . . . . . . . . . . . . . . . . . . . . .  38
Replacing Consumables . . . . . . . . . . . . .  31
Roller cleaning paper. . . . . . . . . .  26, 29, 40
Roller exchange kit . . . . . . . . . . . . . . . . .  40
S
Scanning glass section . . . . . . . . . . .  26, 30
Security slot. . . . . . . . . . . . . . . . . . . . . . . .  9
Specifications. . . . . . . . . . . . . . . . . . . . . .  39
Stand . . . . . . . . . . . . . . . . . . . . . . . . . .  9, 37
Start/Stop button . . . . . . . . . . . . . . . . . . . .  9 
						

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Index
45
Page Page
T
Troubleshooting . . . . . . . . . . . . . . . . . . . . 41
U
Unacceptable document. . . . . . . . . . . . . . 20
USB cable. . . . . . . . . . . . . . . . . . . . 9, 12, 40
USB port. . . . . . . . . . . . . . . . . . . . . . . . . . . 9 
						

							Panasonic Digital Document Company,
Unit of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3
Panasonic Business Systems U.K.
A Division of Panasonic U.K. Ltd.
Willoughby Road, Bracknell, Berkshire, RG12 8FP
Matsushita Electric Industrial Co., Ltd.
http://www.panasonic.co.jp/global/
© 2006 Panasonic Communications Co., Ltd. All Rights Reserved.
EN-20060414