Panasonic Kx Taw848 Feature Manual

							1.1 Incoming Call Features
Feature Guide 21
Feature Guide References
2.2.1 Class of Service (COS)
1.1.3 Incoming Call Indication Features
1.1.3.1 Incoming Call Indication Features—OVERVIEW
Description
Extension telephones can indicate an incoming call in various ways, described below.
1.1.3.2 Ring Tone Pattern Selection
Description
A different ring tone pattern can be assigned to each incoming call type, based on the Ring 
Tone Pattern Table of the extension.
There are several programmable Ring Tone Pattern Tables. Each table designates a ring tone 
for intercom calls, CO line calls, doorphone calls, etc., and each extension can choose its Indication Type Feature Description Details in
Ring Tone Ring Tone 
Pattern 
SelectionA telephone rings when receiving a call. A 
different ring tone pattern can be 
assigned to each incoming call type. 1.1.3.2 
Ring Tone 
Pattern 
Selection
Voice-calling Alternate 
Receiving—
Ring/VoiceProprietary telephone (PT) users can 
choose how their telephones receive 
intercom calls, by selecting to hear ring 
tones or the caller’s voice. 1.5.3 
Intercom 
Call
LED LED IndicationThe LED indicator on a PT can indicate 
the status of different lines using light 
patterns and colors. 1.18.3 
LED 
Indication
Display (Caller 
Information)Display 
InformationA user’s PT can show a variety of 
information on the display, such as the 
line number, the caller’s name and 
number, the original destination if the call 
was forwarded, etc. 1.18.4 
Display 
Information
External Pager Trunk Answer 
from Any 
Station 
(TAFAS)A pager (loudspeaker) can be used to 
indicate when a call is received, useful in 
noisy or large workplaces. 1.15.3 
Trunk 
Answer 
Fr o m A ny 
Station 
(TAFAS)
Tone/Voice 
during a 
ConversationCall WaitingWhen an extension user is on another 
call, the user can be alerted to a new call 
by a call waiting tone. 1.1.3.3 
Call Waiting 
						

							1.1 Incoming Call Features
22 Feature Guide
preferred ring tone pattern by selecting a table.
[Ring Tone Patterns]
[Programming Example: Ring Tone Pattern Table]
1.1.3.3 Call Waiting
Description
A busy extension user can be alerted to a new call by a tone heard through the handset or built-
in speaker. The busy extension user can then answer the second call either by disconnecting 
the current call or placing it on hold.
Call Waiting can be enabled or disabled for intercom calls and CO line calls separately.
Note that doorphone calls and CO line calls transferred from another extension or received via 
an incoming call distribution group are treated as CO line calls.
This feature is also known as Busy Station Signaling (BSS).
Conditions
An extension in a VM group (DPT/DTMF) cannot receive a call waiting tone. This is to 
prevent call waiting tones from interrupting the recording of voice mail messages.
Data Line Security
When an extension user activates Data Line Security, Call Waiting is turned off. (  1.10.4 
Data Line Security)
Call Waiting Tone
A proprietary telephone (PT) user can select the preferred call waiting tone through 
personal programming (Call Waiting Tone Type Selection).
Caller Information
When an extension receives a call waiting tone, the caller’s information will flash on the 
1 280 ms
Single
Double
Triple
S-Double
Table 
No.
1
2
Timed 
ReminderCall 
BackLCS Intercom
Call/Hold
Recall
Double
Single
TRG1
Single
Double
TRG2 TRG... Port 1
Single
Double
Port 2 Port... CO Line Call/Hold
RecallDoorphone Call 
						

							1.1 Incoming Call Features
Feature Guide 23
display for five seconds, followed by a 10-second pause, then flashes again for five 
seconds.
Call Waiting from the Telephone Company
Besides the Call Waiting feature provided by the PBX, you can also subscribe to your 
telephone company’s Call Waiting service and receive call waiting tones from the 
telephone company’s analog lines. If you do, this external call waiting tone will alert an 
extension user of another incoming CO line call that is waiting. The user can answer the 
second call by disconnecting the current call or placing it on hold by performing External 
Feature Access (EFA) (  1.10.6 External Feature Access (EFA)).
For details, consult your telephone company.
Call Waiting Caller ID (Visual Caller ID)
When using the call waiting tone supplied by the telephone company over analog lines, 
the caller’s telephone number and name can be received. Either the name or the number 
will flash on the display for five seconds followed by a 10-second pause, then flash again 
for five seconds. Note that the received caller information will not be displayed on 
telephones or wireless phones connected to SLT ports.
Feature Guide References
1.7.4 Call Waiting Tone
User Manual References
User Manual
1.4.4 Call Waiting
3.1.2 Settings on the Programming Mode 
						

							1.2 Receiving Group Features
24 Feature Guide
1.2 Receiving Group Features
1.2.1 Idle Extension Hunting
Description
If a called extension is busy or in Do Not Disturb (DND) mode, Idle Extension Hunting redirects 
the call to an idle member of the same idle extension hunting group, which can be programmed 
through system programming (  Idle Extension Hunting Group Member [681]). Idle 
extensions are automatically searched for according to a preprogrammed hunting type (  Idle 
Extension Hunting Type [680]).
This feature is also known as Station Hunting.
Assignment order: Idle extensions are searched for in the order in which the extensions were 
assigned as members of the group through system programming. For example, if a call is 
directed to the fifth extension assigned to the group, hunting begins with the sixth extension.
Conditions
Idle Extension Hunting applies to: 
Intercom, CO line, and doorphone calls made to a single extension.
An extension can belong to only one idle extension hunting group.
If all the searched extensions are busy:
The PBX redirects the call to an overflow destination which can be assigned for each idle 
extension hunting group and each time mode.Type Description
Circular HuntingAn idle extension is searched for in a circular fashion in the order in 
which the extensions were assigned to the group.
Terminated HuntingAn idle extension is searched for in the order in which the extensions 
were assigned to the group, until reaching the last extension assigned.
Extn.
Incoming call
Busy 
Extn.Extn.Extn.
Assignment order
Extn.
Incoming call
Busy 
Extn.Extn.Extn.Last
Assignment order 
						

							1.2 Receiving Group Features
Feature Guide 25
[Available Destination]
The following can be used as overflow destinations assigned to an idle extension hunting 
group.
FWD/DND Mode
While searching for an idle extension, any extension which has set FWD—All Calls or DND 
will be skipped.
Feature Guide References
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)
1.2.2 Incoming Call Distribution (ICD) Group Features
1.2.2.1 Incoming Call Distribution (ICD) Group Features—
OVERVIEW
Description
An incoming call distribution (ICD) group is a group of extensions which is assigned a floating 
extension number. This floating extension number allows extensions in the group to answer 
calls directed to the group, as opposed to calls directed to just a single extension. ICD groups 
and their member extensions can be programmed in a variety of ways to handle incoming calls 
as desired.
The number of agents (extensions which can handle calls at the same time) is programmable 
for each ICD group, and each group can be assigned a distribution method used to distribute 
incoming calls to its agents. Once all agents are busy, additional calls can be placed in a queue 
as they are received. When the number of calls in the queue reaches a specified limit, they can 
be redirected to another destination.
Extensions are assigned as members of an ICD group through system programming (  ICD Destination Availability
Wired Extension (PT/SLT) 
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS) 
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
CO Line Group Access no. + CO Line Group no. + 
Phone no. 
						

							1.2 Receiving Group Features
26 Feature Guide
Group Member [620]), and can belong to more than one group. 
[Programming Example: ICD Group]
Items A through F in the programming example above are described in the following diagram.
*1 ICD Group Floating Extension Number [622]*2 ICD Group Name [623]*3 ICD Group Distribution Method [624]*4 Maximum Number of Agents [632]*5 Queuing Call Capacity [628]*6 Queuing Hurry-up Level [629]*7 Overflow Time [626]*8 Destination for Overflow Time Expiration [625]/Destination When All Busy [627]*9The tenant number programmed here is used to determine:
a)The audio source for Music on Hold
b)The Time Table used by each ICD group. (Selecting tenant 3 means the group will use 
Time Table 3, for example.)
Group 
No.
1
2
3
Floating 
Extn. No.*1
290
291
Group 
Name*2
Sales
Engineering
Distribution
 Method*3
Ring
UCD
Hurry-up
 Level*6
3
8
Overflow
 Time*7
60
90
Tenant
No.*9
1
5Day100
200Lunch103
203Break100
200Night100
200
Max. No. of
Busy Extensions
(No. of Agents)
*4
3
Max.
Queuing
Call
Capacity
*5
5
11
Overflow Destination*8
ABCDEF 
						

							1.2 Receiving Group Features
Feature Guide 27
[Example of ICD Group 1 (Above)]
A through F below indicate settings shown above in Programming Example: ICD Group. The 
numbers found in circles below indicate calls and the order in which they arrived.
1.Group Call Distribution [  1.2.2.2 Group Call Distribution]
Incoming calls are distributed to agents of an ICD group using one of three methods, 
described below.
2.Queuing Feature [  1.2.2.3 Queuing Feature]
If a preprogrammed number of extensions in an ICD group are busy, a preprogrammed 
number of additional calls can be placed in a queue as they are received.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can 
*10 1.2.2.3 Queuing Feature*11 1.2.2.6 Log-in/Log-out
Distribution Method Description
Uniform Call 
Distribution (UCD)Each call is distributed to the extension following the last 
extension to answer a call, ensuring calls are distributed 
evenly.
Priority HuntingAn idle extension is searched for in a preprogrammed 
order.
RingAll extensions in the ICD group ring simultaneously.
Manual Queue Redirection
The longest waiting call in a queue 
can be redirected to the overflow 
destination by pressing the Hurry-up 
button.
ICD Group 1
Floating extension no.: 290 
Name: Sales
Agents: 3Logged-out Logged-in
Extn.
101Extn.    
102Extn. 
103Extn.
104Extn. 
105Extn.  
105
Calls arrive at ICD group 1.
Queuing Feature
Five calls are waiting 
in the queue. (Calls 
4 through 8)
Call Distribution 
Calls are distributed 
using the assigned 
method.Overflow Feature
Redirects to the overflow destination.
*11
*10
910
13
1112
4
5
6
7
8
A
B
C
D
E
F 
						

							1.2 Receiving Group Features
28 Feature Guide
be played for waiting callers.
3.VIP Call [  1.2.2.4 VIP Call]
ICD groups can be assigned a priority, allowing calls in higher-priority groups to be 
answered before calls in lower-priority groups.
4.Overflow Feature [  1.2.2.5 Overflow Feature]
When calls cannot be answered or queued, they can be redirected to a preprogrammed 
destination via ICD Group Overflow.
5.ICD Group Control Features
Conditions
An extension can belong to more than one ICD group.
G-DN button
Normally incoming calls will arrive on a CO button or on the INTERCOM button of an 
extension user’s telephone. When a call arrives, a button will light accordingly. In this 
situation however, it is difficult to tell whether an incoming call is directed to the individual 
user, or to an ICD group the user belongs to.
Using flexible buttons, extension users can create a Group Directory Number (G-DN) 
button for each ICD group they are a member of. These buttons can then be used to 
receive incoming calls to the corresponding group, indicate the user’s Log-in/Log-out 
status, etc.
An extension can have more than one G-DN button for the same ICD group. (Multiple G-
DN). If every G-DN button of the same group is occupied on all agents’ telephones, the 
next incoming call will be held in a queue or will overflow.
Even though an extension can have a G-DN button for an ICD group that the extension is 
not a member of, the G-DN button will not receive calls to that group and will have no 
function.
Group FWD
The Call Forwarding (FWD) feature can be programmed for each ICD group, allowing all 
calls to that group to be forwarded to a specific destination. The forward destination can 
be an outside party if the COS assigned to the group allows it.
Internal Call Block
Internal calls from an extension to an ICD group can be restricted based on the COS 
assigned to the extension and the group.
Feature Guide References
1.3.1.2 Call Forwarding (FWD)
1.18.2 Flexible ButtonsFeature Description Details in
Log-in/Log-outMember extensions can join (log-in) the 
group to handle calls, or leave (log-out) 
the group to take a break.
Wrap-up time can be given to users after 
each call, allowing them time to finish 
their paperwork before being eligible to 
receive a new call. 1.2.2.6 Log-
in/Log-out 
						

							1.2 Receiving Group Features
Feature Guide 29
1.2.2.2 Group Call Distribution
Description
Each incoming call distribution (ICD) group has a specified number of extensions which can 
handle calls at the same time. (  Maximum Number of Agents [632]) This allows you to devote 
some of your staff to answering calls (call agents) while others carry on with their work. As calls 
are directed to the group, they are distributed to extensions using the desired distribution 
method until the preprogrammed number of agents are busy with calls. Once this number is 
exceeded, new calls to the group are placed in a queue (  1.2.2.3 Queuing Feature).
1.Distribution Method
Each ICD group can use a different method of distributing calls to its member extensions 
(  ICD Group Distribution Method [624]), described below.
Distribution 
MethodDescription
Uniform Call 
Distribution 
(UCD)Available extensions are searched for in the order in which they 
were assigned to the group, starting with the extension assigned 
after the last extension to answer a call. Searching is circular, i.e., 
if a call is answered by the last extension assigned to the group, the 
next call will start searching for an available extension beginning 
with the first extension.
Priority HuntingAvailable extensions are searched for in the order in which they 
were assigned to the group.
Extn.
A
Starts searching from 
extn. B. (Skips extn. A.)Received 
the last call. 
Extn.
BExtn.
CExtn.
D
Extn.
A1st Priority 2nd Priority 3rd Priority ...Priority
Always searches beginning with the 
first extension assigned to the group.
Extn.
BExtn.
CExtn.
X 
						

							1.2 Receiving Group Features
30 Feature Guide
2.Call Waiting for ICD Group (Group Call Waiting)
If all agents in a group are busy when a call arrives they can receive a call waiting tone. 
The Group Call Waiting mode selected through system programming determines how the 
call waiting tone is distributed to the agents.
Note
Each member extension must turn on Call Waiting for his or her extension in order to 
receive a group call waiting tone. (  1.1.3.3 Call Waiting)
[How the Group Call Waiting Feature Works]
The selected Group Call Waiting mode and Group Call Distribution method determine how 
call waiting tones are distributed to agents of a group.
If Group Call Waiting mode is Distribution and Group Call Distribution method is Priority 
Hunting, the extension with priority will hear a call waiting tone.
If Group Call Waiting mode is All, every extension will hear a call waiting tone, no matter 
which Group Call Distribution method is programmed.RingAll extensions in the group ring simultaneously.
Delayed Ringing
Each extension can be programmed for Delayed Ringing (  ICD 
Group Delayed Ringing [621]), which allows extensions to be 
alerted to calls by flashing buttons only. Each extension can be 
programmed to not ring at all, or to ring only after a preprogrammed 
time has passed. Received calls can be answered even if they are 
not ringing.
* Incoming calls are placed in the queue upon arrival. Member extensions will not 
hear call waiting tones.Distribution 
MethodDescription
Delayed Ringing:
Rings after a 
specified time delay.Immediately ring simultaneously.
Extn.
AExtn.
BExtn.
CExtn.
D
When Group
Call Waiting
Mode is:
UCD
Priority Hunting
Ring
Any of the aboveAnd Group Call
Distribution
Method is:
Distribution
AllGroup Call Waiting
Distribution will be:
UCD
Priority HuntingPT/PS with idle 
G-DN button
Any telephoneCompatible
Telephone
Ring (All busy extensions 
hear a call waiting tone)
Not available*