Panasonic Kx Tgm430 Operating Instructions Manual

							Error messages
Display message Cause/solution
Ask phone
c ompany for
VM access # R
You have not stored the voicemail access number. Store the
number (page 78).
Busy RN
o cellular phone is paired to the base unit. Pair a cellular
phone (page 34).
R The called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset and 1
cellular line).
Check tel line RT
he supplied telephone line cord has not been connected yet
or not connected properly. Check the connections (page 13).
R If you do not connect the telephone line cord and use only
cellular lines, set the cellular line only mode (page 36).
Error!! RR
ecording was too short. Try again.
RSomeone is using a cellular line or Bluetooth headset. Try
again later.
R The phonebook copy is incomplete (page 66). The cellular
phone is disconnected from the base unit. Make sure that
other Bluetooth devices are not connected to the cellular
phone, and try again.
Failed RA
lthough the unit tried to connect to the cellular phone or
Bluetooth headset, the connection has been failed.
– Someone is using a cellular line or headset. Try again later.
– Make sure that the cellular phone or headset is notconnected to other Bluetooth devices.
Invalid RT
here is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 62).
Main unit no power
o
 r
No link. Re-
connect base
AC adaptor. R
Confirm the base unit’s AC adaptor is connected to the unit
and the power outlet correctly.
R The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 62).
Requires
s
 ubscription
to Caller ID. R
You must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed. For assistance, please visit http://shop.panasonic.com/support
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							Display message Cause/solution
Use
r echargeable
battery. R
A wrong type of battery such as alkaline or manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 4, 9. Troubleshooting
I
 f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert them into the handset again.
If the base unit batteries for power backup are installed, remove the batteries from the base unit,
and then insert them into the base unit again.
General use Problem Cause/solution
The handset does not turn on
e
 ven after installing charged
batteries. R
Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 15).
RFully charge the batteries (page 14).
R Check the connections (page 13).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 62).
I cannot pair a cellular phone to
t
 he base unit. R
Depending on the compatibility of the cellular phone, you
may not be able to pair it to the base unit. Confirm that
your cellular phone supports the hands-free profile (HFP)
specification.
R Confirm that the Bluetooth feature of your cellular phone
is turned on. You may need to turn this feature on
depending on your cellular phone.
R The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R If your cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from your cellular phone.
R Some cellular phones may require you to enter the
Bluetooth PIN to pairing. Confirm that you entered the
correct PIN. 82
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							Problem Cause/solution
I cannot connect a cellular
p hone to the base unit. R
Confirm that your cellular phone is turned on.
RConfirm that your cellular phone is within base unit range
(page 21, 34).
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R Depending on the state of the wireless environment, such
as the presence of any electrical interference, there may
be a delay even if the auto connection feature is turned
on. You can connect to the base unit manually (page 36).
R The cellular phone has not been paired to the base unit.
Pair the cellular phone (page 34).
R If your cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset or other
Panasonic DECT phone, disconnect the device, then
perform the connecting procedure to the base unit.
R If your cellular phone is already registered on another
Panasonic DECT phone, this function will not work
properly. We strongly recommend that you remove the
registration of this phone on both your cellular phone and
on the other Panasonic DECT phone.
I cannot hear a dial tone. RM
ake sure that the CELL indicator lights up on the base
unit and   is displayed on the handset (page 21, 22).
R T
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The indicator on the handset or
b
 ase unit flashes slowly. R
New messages have been recorded. Listen to the new
messages (page 72).
R New voicemail messages have been recorded. Listen to
the new voicemail messages (page 79).
The base unit beeps. RN
ew messages have been recorded. Listen to the new
messages (page 72).
The unit does not work during a
p
 ower failure. R
The batteries inserted in the base unit are depleted. You
can insert 2 alkaline batteries into the base unit to provide
backup power. Remove the alkaline batteries and reinsert
the rechargeable batteries when power is restored
(page 16). For assistance, please visit http://shop.panasonic.com/support
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							Accessibility
Problem Cause/solution
I cannot search the
p honebook, caller list, redial
list, memory dial, or call block
list. R
Other units are in use and the system is busy. Try again
later.
The unit does not announce
n
 ames or phone numbers
when I search the phonebook,
caller list, etc. R
The default setting for the talking keypad and phonebook
feature is  “Off ”. Change the setting (page 29).
R Other units are in use and the system is busy. Try again
later.
The announcement is in a
l
 anguage I cannot understand. R
Change the voice announcement language (page 23).
The announcement is too low
t
 o be heard. R
Change the talking keypad and phonebook setting to
“High ” (page 29).
I cannot use the slow talk
f
 eature. R
Other units are in use and the system is busy. Try again
later.
When using a neckloop,
w
 histling or feedback is heard,
or the other party cannot hear
your voice. R
The headset type is set to  “Headset ” or  “Neckloop
with Mic ”. Select  “Neckloop w/o Mic ” (page 33).
When using a headset, the
o
 ther party says that your voice
is very quiet or sounds far
away. R
The headset type is set to  “Neckloop w/o Mic ”.
Select  “Headset ” (page 33).
When using a neckloop with a
b
 uilt-in microphone, the other
party says that your voice is
very quiet or sounds far away. R
The headset type is set to  “Neckloop w/o Mic ”.
Select  “Neckloop with Mic ” (page 33). Menu list
Problem Cause/solution
The display is in a language I
c
 annot read. R
Change the display language (page 23).
I cannot register a handset to a
b
 ase unit. R
The maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 62). Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
B
attery charge is low. Fully charge the batteries (page 14). 84
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							Problem Cause/solution
I fully charged the batteries, but
–  still flashes,
–  is displayed, or
–
the operating time seems to be shorter. R
C
lean the battery ends ( ,  ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 15). Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
T
he handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 62).
Noise is heard, sound cuts in
a
 nd out. R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset or base unit does
n
 ot ring. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 40, 55).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 40, 53).
R The unit which is not selected to ring for cellular calls
does not ring. To change the selection, see page 35.
R Silent mode is turned on. Turn it off (page 61).
R The ringer volume is turned off by pressing and holding
0 ( ). Press and hold 
0 
 ( ) again to turn it on
(
page 40).
R The ringer volume is turned off by pressing  MRINGER
OFF N. Press  MRINGER OFF N again to turn it on (page 40).
I cannot make local calls with
t
 he handset or base unit using
a cellular line. R
You need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 37). For assistance, please visit http://shop.panasonic.com/support
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							Problem Cause/solution
I cannot make or answer
c ellular calls with the handset
or base unit. R
Depending on the cellular phone’s compatibility (page 5),
you may not be able to make or answer cellular calls even
if the cellular phone is connected to the base unit.
R Make sure that the CELL indicator lights up on the base
unit and   is displayed on the handset (page 21, 22).
R M

ake sure that the cellular phone is connected to the
base unit (page 36).
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
R The cellular phone is being used separately from your
system.
I can make and answer cellular
c
 alls but cannot hear a sound. R
The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
I cannot switch cellular calls
f
 rom the unit to the cellular
phone. R
Your cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone.
I cannot make a call using a
l
 andline. R
The dialing mode may be set incorrectly. Change the
setting (page 25).
I cannot use a cellular line or a
l
 andline. R
The unit can be used to talk on 2 lines at the same time
(for example, 2 cellular lines, or the landline and 1 cellularline).
I cannot make long distance
c
 alls. R
Make sure that you have long distance service.
I cannot use voice paging. RY
ou cannot use voice paging if other units are in use.
RVoice paging is not available when a range extender
(KX-TGA405) is registered to the base unit. Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
d
 isplayed. R
You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service for landline calls may not be
available in some areas. Contact your phone service
provider for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again. 86
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							Problem Cause/solution
Caller information is displayed
o r announced late. R
Depending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
Caller information is not
a
 nnounced. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 55).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 53).
R The unit which is not selected to ring for cellular calls
does not announce caller information. To change the
selection, see page 35.
R The Talking Caller ID feature is turned off. Turn it on
(page 56).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 35.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 76).
R Your unit does not announce caller information while the
other devices such as Bluetooth headset or handsets are
engaged in a call.
The caller list/incoming phone
n
 umbers are not edited
automatically. R
The Caller ID number auto edit feature is turned off. Turn
it on and try again (page 58).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
e
 dited in the caller list. R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 64).
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 56).
The 2nd caller’s information is
n
 ot displayed during an outside
call. R
In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID). For assistance, please visit http://shop.panasonic.com/support
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							Using Bluetooth devices
Problem Cause/solution
I cannot copy phonebook
e ntries from a cellular phone. R
Confirm that the cellular phone supports Bluetooth
wireless technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from the cellular phone.
R Someone is using a cellular line or Bluetooth headset. Try
again later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s phonebook, the
entry cannot be copied even by selecting another group.
R iPhone does not support individual phonebook copy.
I cannot have a conversation
u
 sing the Bluetooth headset.
or
I cannot connect my Bluetooth
headset to the base unit. R
Confirm that the Bluetooth wireless headset supports the
HeadSet Profile (HSP) specification.
R Your headset is not paired. Pair it (page 69).
R Turn your headset off, then turn it on and try again.
R If your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the
headset from your cellular phone, then perform the
connecting procedure from the base unit.
R Only 2 Bluetooth devices can be used with the unit at the
same time (for example, 2 cellular lines, or the headset
and 1 cellular line).
Noise is heard during a call on
t
 he Bluetooth headset. R
A Bluetooth headset can communicate with the base unit
within a range of approximately 10 m (33 feet). The
connection may be subject to interference from
obstructions such as walls or electronic devices. Move
closer to the base unit.
Some Bluetooth headset
e
 nhanced features are not
available. R
The base unit does not support enhanced features such
as Last number redial or Call reject.
An error tone is heard when I
t
 ry to program the Bluetooth
feature. R
The Bluetooth feature cannot be accessed immediately
after connecting the AC adaptor to the base unit. Wait a
few seconds and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting.
Wait a few seconds and try again. 88
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							Problem Cause/solution
App alert is not displayed or
a nnounced.
or
Text message alert is not
displayed or announced. R
Confirm that the cellular phone supports the Message
Access Profile (MAP) specification to use text message
alert feature.
R Confirm that the cellular phone supports the Serial Port
Profile (SPP) specification to use App alert feature.
R Confirm that the  [Application Alerts manager]  setting of
your Android phone is turned on.
R “Alert On/Off ” is set to  “Off ”. Set it to  “On ”
(page 68).
R “Voice alert ” is set to  “Off ”. Set it to  “On ” (page 68).
R The Bluetooth device’s Bluetooth notifications setting is
turned off.
R The handset selected to display and/or announce alerts is
in use.
R The Bluetooth device or its corresponding cellular line is
in use.
R Your cellular phone’s Bluetooth feature is turned off. Turn
it on.
R The unit which is not selected to ring for cellular calls
does not ring. To change the selection, see page 35. Answering system
Problem Cause/solution
The unit does not record new
m
 essages. R
The answering system is turned off. Turn it on (page 71).
RThe answering system does not answer or record calls
from cellular lines.
R The message memory is full. Erase unnecessary
messages (page 72, 73).
R The recording time is set to  “Greeting only ”. Change
the setting (page 77).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 76) to a lower value, or contact your phone
service provider.
R The answering system will not answer incoming calls
while the other devices such as Bluetooth headset or
handsets are engaged in a call.
I cannot operate the answering
s
 ystem remotely. R
The remote access code is not set. Set the remote
access code (page 75).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 75).
R The answering system is turned off. Turn it on (page 76).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit. For assistance, please visit http://shop.panasonic.com/support
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							Problem Cause/solution
The unit does not emit the
s pecified number of rings. R
If the first ring is turned off ( “No ”) (page 46), the number
of rings decreases by 1 from the specified number of
rings. Bluetooth PIN
Problem Cause/solution
I cannot remember the PIN. RC
hange the PIN using the following method.
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N Voicemail
Problem Cause/solution
“ V
oicemail msg. via
phone co. ” is shown on the
handset display.
How do I remove this message
from the display? R
This notification is displayed when your phone service
provider’s voicemail service (not the unit’s answering
system) has recorded a message for you. Typically you
can remove this notification from the display by listening
to the message. To listen to the message, dial the
voicemail number provided by your phone service
provider (for most cases, this will be your own phone
number), and follow the voice instructions. Depending on
your phone service provider, you may need to remove all
messages from your voice mailbox to remove the
notification. You can also remove this notification by
pressing and holding  # until the unit beeps. Liquid damage
Problem Cause/solution
Liquid or other form of moisture
h
 as entered the handset/base
unit. R
Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the base unit
and handset and leave to dry for at least 3 days. After the
handset/base unit are completely dry, reconnect the AC
adaptor and telephone line cord. Insert the batteries and
charge fully before use. If the unit does not work properly,
contact an authorized service center. Caution:
R
T

o avoid permanent damage, do not use a microwave oven to speed up the drying process.
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