Panasonic Kx Vc300 Operating Manual

							ProblemCause and SolutionOperation is unresponsive or
incorrect.• Cables or cords may not be connected properly.
→ Check that all cables to the unit are connected properly (Page 19).
• An error has occurred.
→ Turn off the unit and restart it.
• There may be a problem with your communication lines.
→ Contact your dealer.The remote control is
unresponsive.• The batteries are depleted.
→ Replace with new batteries.
• The remote control is being used out of the signal reception range.
→ Make sure to use the remote control within the signal reception range
(Page 18).
• The remote control ID differs between the unit and the remote control.
→ Change the settings so that the remote control ID of the unit and the
remote control match. Perform the following procedure:
1. Turn off the unit and restart it.
• The Home screen is displayed. Check the remote control ID of
the unit (Page 30).
Note
• If the remote control ID is not displayed on the Home
screen, contact your dealer.
2. Press and hold  [·] and  [#] at the same time.
3. Within 2 seconds after you release the buttons, press the number
( 1  to  3) corresponding to the ID displayed on the Home screen.
Note
• If the remote control is still unresponsive after performing
the procedure above, contact your dealer.
• The FIX camera is set to receive remote control signals.
→ When using the remote control, be sure to point it at the remote control
signal receiver of the FIX camera.
→ Change the  "FIX Cam's Remote Ctrl Rcvr"  setting to
"OFF"  (Page 103).
• The unit is set to receive remote control signals.
→ When using the remote control, be sure to point it at the remote control
signal receiver of the unit (Page 18).
→ Change the  "FIX Cam's Remote Ctrl Rcvr"  setting to
"ON"  (Page 103).
You cannot control your own
video camera (main or sub
video camera) with the
remote control.• Your video camera is not a video camera supported by this unit.
→ Use a video camera that is supported by this unit. For details, contact
your dealer.
• You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→ Check whether your video camera supports the function you are trying
to use.Document Version  2012-10  Operating Manual141
Additional Information 
						

							ProblemCause and SolutionYou cannot control the other
party’ s video camera (main or
sub video camera) with the
remote control.• The other party ’s video camera is not a video camera supported by this
unit.
→ Ask the other party to use a video camera that is supported by this unit.
For details, have the other party contact the dealer.
• "CAM ctrl from remote site(s)"  is set to "OFF" on the other party’s
unit (Page 103).
→ Ask the other party to set  "CAM ctrl from remote site(s) " to  "ON"  on
their unit.
• You are trying to use a function that is not supported by the other
party’s video camera. For example, you tried to use the pan function
with a video camera that supports only the zoom function.
→ Check whether the other party’s video camera supports the function
you are trying to use.
• One of the parties is using a unit with an incompatible software version.
→ Check the software version of all parties. Update the unit so that the
versions match.
• The other party is using a non-Panasonic video conference system.
→ If the other party uses a non -Panasonic video conference system, some
operations may not be possible or some operations may not function
as expected.Cannot connect with another
party.• The LAN cable is not connected properly.
→ Check that it is connected to the unit properly (Page 19). Perform a
network test by entering the IP address of the other party, and then
confirm the connection to the other party (Page 104).
• The maximum bandwidth setting is incorrect.
→ 3-party video conference calls are not possible if 512  kbps is selected.
4- party video conference calls are not possible if 512  kbps or 768  kbps
is selected. Check your maximum bandwidth setting, and select a value that is appropriate for your network environment.
→ If you are trying to connect to a non-Panasonic video conference
system, a connection might not be possible depending on either your
or the other party’s bandwidth settings. Either check your settings and
change them, or have the other party do the same (Page 95,
Page 121). If you change your own settings, you should register the
new information as a local site (Page 120).
• The call type setting is incorrect.
→ Set the call type setting so that it is the same as the other party’s
(Page 111).142Operating ManualDocument Version  2012-10  
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							ProblemCause and Solution•The SIP settings are incorrect.
→ Check the SIP settings ( Page 111). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
• The ID and password for digest authentication are incorrect.
→ Check that the values specified for  "Authentication ID" and
"Authentication Password"  are correct (Page 112).
• The  "SIP Transport Protocol"  setting is different from the other
party’s.
→ Set the  "SIP Transport Protocol"  setting so that it is the same as the
other party’s (Page 112, Page 123).
• The local site settings are incorrect.
→ Confirm the local site settings. Specify the settings that are appropriate
for your usage environment (Page 120).
• The IP address is not entered correctly.
→ Confirm that the other party’s IP address is correctly entered.
• The SIP URI (or SIP user name), H.323 extension, or H.323 name is
not entered correctly.
→ Check whether the SIP URI (or SIP user name), H.323 extension, or H.
323 name of the other party is entered correctly or whether it conforms
to the relevant standard.
• The MCU’s conference room number@IP address is not entered
correctly.
→ Check whether the conference room number and IP address of the
MCU is entered correctly.
• When making a video conference call by entering an MCU ’s conference
room number@IP address,  "SIP Server" or "Gatekeeper"  is set to
"ON" .
→ Change the  "SIP Server"  and "Gatekeeper"  settings to
"OFF"  (Page 111, Page 113).
• The Internet connection is not established.
→ Some hubs, routers, etc. can take 10 seconds or more to establish an
Internet connection.
• A video conference call to a unit with an incompatible software version
was attempted.
→ Check the software version of all parties. Update the unit so that the
versions match.
• There may be a problem with your communication lines.
→ Contact your dealer.
• You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→ When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
• You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→ Use the outgoing call history to confirm the name of the device, and
then contact your dealer.Document Version  2012-10  Operating Manual143
Additional Information 
						

							ProblemCause and SolutionThe image is distorted.•The settings of the hub or router are different to those of the unit.
→ Contact your dealer.
• Packet loss is occurring. (The network is congested.)
→ Check the display of the network status indication (Page 33).
If the icon shows only 0 –1 bars continuously, press  [Status] twice and
check the fields  "Loss" and "Bandwidth" , then contact your network
administrator or dealer (Page 85).
• The maximum bandwidth setting is incorrect.
→ During a 3 -party video conference call, at least 1  Mbps of bandwidth is
required. Change the  "Max. Bandwidth" setting to a value of
"1.0 Mbps"  or higher (Page 95, Page 121).
→ During a 4- party video conference call, at least 1.5  Mbps of bandwidth
is required. Change the  "Max. Bandwidth" setting to a value of
"1.5 Mbps"  or higher (Page 95, Page 121).
→ If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party’s device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
• There may be a problem with your communication lines.
→ Contact your dealer.The maximum bandwidth
changes during a video
conference call.• The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→ If there is a problem with your communication lines, contact your dealer.The computer or sub video
camera’s video is not
displayed.• Cables or cords may not be connected properly.
→ Make sure all connections to the unit are correct (Page 73, Page 80).
On the Home screen, press  [PC] or [Camera Sub]  and then check the
computer’s screen or sub video camera’s image (Page 73, Page 80).
• The computer’s display resolution or refresh rate is incompatible with
the unit.
→ Set your computer ’s resolution and refresh rate to a setting compatible
with the unit (Page 74).It takes a long time to display
a clear image when displaying
a still image from the sub
video camera.• Sending a still image requires time. Packet loss is occurring.
→ Change the  "Still image quality"  setting to "HD" (Page 96).144Operating ManualDocument Version  2012-10  
Additional Information 
						

							AudioProblemCause and SolutionThe other party cannot hear
your voice.• The microphone cable is not properly connected.
→ Check that the microphone is properly connected to the unit ( Page 19).
Perform self diagnosis, and check the performance of the microphones that are connected to the unit (Page 105).
• The microphone is muted.
→ Press  [MIC Mute]  on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone (Page 69).
• "Default MIC Mute set"  is set to "ON".
→ The microphones are muted at the start of a received video conference
call. Confirm the settings (Page 96).
• The microphone is being obstructed.
→ During the video conference call, do not block the microphone with your
hand or other object.
• You are too far from a microphone.
→ Speak close to a microphone.
• More than 5 Digital Boundary Microphones are connected in cascade.
→ Connect no more than 4 Digital Boundary Microphones at a time.
• A headset is connected.
→ When a headset is connected, audio input from Boundary Microphones
is disabled. To use the Boundary Microphones, disconnect the headset.
• There may be a problem with your communication lines.
→ Contact your dealer.The sound cuts out.•You are too far from a microphone.
→ Speak close to a microphone.
• The microphone or unit is being moved during a video conference call.
→ Do not move the unit or the microphone during a video conference call.
• The microphone is being obstructed.
→ During the video conference call, do not block the microphone with your
hand or other object.
• There may be a problem with your communication lines.
→ Contact your dealer.The sound volume is low or
cannot be heard at all.• The unit’s volume settings are too low.
→ Increase the volume level (Page 68).
Note
•You can set the volume level of a video conference call before
starting the call. Confirm the settings (Page 98).
• The other party’s microphone has been muted.
→ Have the other party unmute their microphone.
• The display’s volume settings are too low.
→ Increase the volume level of the display.
• A headset is connected.
→ When a headset is connected, audio output from the display or
speakers is disabled. Disconnect the headset.
Document Version  2012-10  Operating Manual145
Additional Information 
						

							ProblemCause and SolutionYou hear audio feedback.•The microphone is too close to the display or to speakers.
→ Keep microphones at least 1 m (3.3 ft) away from any display or
speaker.
• The display’s volume settings are too high.
→ Decrease the volume level of the display.Sound cuts out or echoes.•Adjustments to the environment immediately after a video conference
call has begun may not yet have completed.
→ Immediately after a video conference call has begun, be sure to speak
in turn with other parties. The unit will automatically adjust audio levels
so that all parties can easily be heard.The other party hears noise.• The Boundary Microphone cable is not properly connected.
→ Check that the Boundary Microphone is properly connected to the unit
(Page 24).The orientation of the image
and sound do not match (the
voice of a person on a side of
the screen comes from the
opposite side ’s speaker, etc.).• The speakers are not properly positioned.
→ Position speakers on either side of the display and check that the left/
right wiring is correct. If you place the display at the front of the room
and the speakers at the back, the microphone’s left/right spatial
direction may be reversed, and the orientation of the image and sound
will not match.
• The speakers of the other party are not properly positioned.
→ Ask the other party to position speakers on either side of the display.
When the MIC position is set automatically, if the other party places the
display at the front of the room and the speakers at the back, the
microphone’s left/right spatial direction may be reversed, and the
orientation of the image and sound will not match.
• The MIC positions set manually by the other party are incorrect.
→ Ask the other party to confirm the manual settings of their MIC positions.
When setting the MIC position manually, the left/right orientation should
match the left/right channels as viewed from the side of the main video
camera. When the MIC position is set to  "Center stereo", make sure
that it is placed with its connector facing the display (Page 99).
System Settings
ProblemCause and SolutionThe settings of the unit cannot
be changed.• A video conference call is in progress.
→ Make settings after ending the current video conference call.
• A video conference call is incoming.
→ A dialog box will be displayed asking whether to answer the call. Press
[End]  to disconnect the incoming call, and then configure the setting
on the unit.
→ If a video conference call is received when editing settings on the unit,
a dialog box will be displayed asking whether to answer the call without
saving the settings, and you will temporarily be unable to edit the
settings. To continue editing, reject the call.146Operating ManualDocument Version  2012-10  
Additional Information 
						

							If These Messages AppearMessageCause and SolutionCall FAILED. Encryption
settings (On/Off) must match.
Please change the encryption
setting on one side and try
again.• The encryption settings do not match those of the other party in a video
conference call.
→ Change the encryption settings to match those of the other party
(Page 95, Page 108).Call Failed due to wrong
encryption key. Please
contact your installer.• The encryption key settings do not match those of the other party in a
video conference call.
→ Ensure your encryption key setting matches the other party’s
(Page 109).Check the Main Camera
connection.• A cable or cord is not properly connected.
→ Check that all cables to the unit are connected properly (Page 19).
• The signal input from the main video camera is invalid.
→ A valid signal cannot be received from the connected main video
camera. Contact your dealer.Unable to register, the contact
list is full.• The contact list has reached its maximum capacity.
→ Delete unneeded contacts (Page 90).Invalid IP Address.•The format of the IP address that you entered is invalid.
→ Enter the IP address correctly, in the format XXX.XXX.XXX.XXX
(decimal values separated by periods). For values of only 1 or 2 digits,
enter these numbers as they are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.Invalid Subnet mask.• The input subnet mask is invalid.
→ Enter a valid subnet mask. For values of only 1 or 2 digits, enter these
numbers as they are. Do not enter like [.001].
Example: The subnet mask is [255.255.255.0].
– Correct entry: [255.255.255.0]
– Wrong entry: [255.255.255.000]Invalid Default Gateway.•The input default gateway is invalid.
→ Enter a valid default gateway. For values of only 1 or 2 digits, enter
these numbers as they are. Do not enter like [.001].
Example: The default gateway is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]Invalid Date/Time.•Enter a date within the valid parameters.
→ Enter a date between January 1, 2012, and December 31, 2035.Document Version  2012-10  Operating Manual147
Additional Information 
						

							MessageCause and SolutionPC is not connected.
Check the connection.• A cable or cord is not properly connected.
→ Check that all cables to the unit are connected properly (Page 73).
• The computer is not turned on.
→ Turn on the computer.
• The computer is not set to output from its external monitor video out
port.
→ Change the computer ’s settings so that video is output from the external
monitor port.Sub-Camera is not
connected.
Check the connection.• A cable or cord is not properly connected.
→ Check that all cables to the unit are connected properly (Page 80).
• The sub video camera is not turned on.
→ Turn on the sub video camera.Sub-Camera source is not
compatible.• A cable or cord is not properly connected.
→ Check that all cables to the unit are connected properly (Page 80).
• The signal input from the sub video camera is invalid.
→ A valid signal cannot be received from the connected sub video camera.
Contact your dealer.Check display resolution.• The computer’s display resolution or refresh rate is incompatible with
the unit.
→ Set your computer ’s resolution and refresh rate to a setting compatible
with the unit (Page 74).
• If any of the other parties is using a software version older than 3.00
(not including 3.00), you cannot use HD or WXGA for PC input
resolutions.
→ Set your computer’s resolution to VGA, SVGA, or XGA (Page 74).n is already in use.
Note
•The IP address is
represented by  n.
• On the network you are using, another device is already using the IP
address you have input for the unit.
→ Make sure that all devices on the network have unique IP addresses
assigned.Cooling Fan Malfunction.
Please turn off the system
and call for service.• The CPU cooling fan within the device has stopped.
→ Quickly turn off the power. Contact your dealer.Check main camera setting.

Set the main camera
HDMI output to 1080i.

If [#] is pressed, the system
enters safe mode after restart.• A standard definition (640  ´ 480p, 720  ´ 480p) video camera signal has
been detected.
→ Change the video camera’s resolution to HD (1920  ´ 1080i).
Note
•If you enter Safe Mode during a video conference call, the call will
be disconnected.
148Operating ManualDocument Version  2012-10  
Additional Information 
						

							MessageCause and SolutionCheck main camera setting.

Set camera operating
frequency to  nHz.

If [#] is pressed, the system
enters safe mode after restart.
Note
•The field frequency
setting of the unit ( 50
or  60) is represented
by  n.
• A video camera with a different field frequency to the unit has been
detected.
→ Use a video camera with the same field frequency as the unit.
Note
•If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.

Set the sub camera HDMI
output to 1080i.

If [#] is pressed, the system
enters safe mode after restart.• A standard definition (640  ´ 480p, 720  ´ 480p) video camera signal has
been detected.
→ Change the video camera’s resolution to HD (1920  ´ 1080i).
Note
•If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.

Set sub camera operating
frequency to  nHz.

If [#] is pressed, the system
enters safe mode after restart.
Note
•The field frequency
setting of the unit ( 50
or  60) is represented
by  n.
• A video camera with a different field frequency to the unit has been
detected.
→ Use a video camera with the same field frequency as the unit.
Note
•If you enter Safe Mode during a video conference call, the call will
be disconnected.
Call failed due to software
version mismatch.• A video conference call to a unit with an incompatible software version
was attempted.
→ Check the software version of all parties. Update the unit so that the
versions match.Call Failed due to
combination mismatch.• In a multiple-party video conference call, one or more of the parties is
incompatible.
→ Check the software version of all parties. Update the unit so that the
versions match.Document Version  2012-10  Operating Manual149
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							MessageCause and SolutionCall Failed due to
unsupported product or other
error.• An unsupported feature was used.
→ Check the software version of all parties. Update the unit so that the
versions match.
For details about supported versions and features, contact your dealer.
• Connection to an unsupported MCU or non-Panasonic video
conference system was attempted.
→ For details about supported MCUs and non-Panasonic video
conference systems, contact your dealer.Call disconnected due to
incompatible device or
unexpected error.• The other party’s device uses an unsupported codec.
→ Have the other party check their settings.Received remote control ID
( n1 ). The unit current setting
is ( n2).
Press [Home] button using
the correct remote control, or
setup remote control as
follows.
1. Press [.] and [#] at the same
time.
2. Within 2 seconds, press
[ n2 ].
3. Press [Home] to finish, this
message will disappear.
If this message will not
disappear, please check the
batteries in your remote
control and try again.
Note
•The remote control ID
of the remote control
( 1 /2 /3 ) is represented
by  n1.
• The remote control ID
of the unit ( 1/2 /3 ) is
represented by  n2.
• The remote control IDs of the unit and remote control do not match.
→ Follow the on -screen instructions to change the remote control ID of the
remote control to match that of the unit.
→ If you cannot change the remote control ID of the remote control,
contact your dealer.
→ If multiple remote controls with assigned IDs will be used close together
or if you do not want this message to be displayed, select  "OFF" for
"Check ID mismatch"  (Page 101).150Operating ManualDocument Version  2012-10  
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