Panasonic Kx Vc300 Operating Manual

							MessageCause and SolutionThe address is invalid.•The IP address contains an invalid value.
→ Enter the IP address correctly. The correct format is
XXX.XXX.XXX.XXX (dotted format decimal notation).
If the IP address contains 1 or 2 digit numbers, enter these numbers as
they are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.
• The MCU’s conference room number@IP address contains an invalid
value.
→ Enter the MCU’s conference room number@IP address correctly.Check the address.•The IP address of the other party is the same as your own IP address.
→ Register the correct IP address.
• In a multiple-party video conference call, one or more of the parties is
using the same IP address.
→ Register the correct IP address.Invalid Primary DNS Server
address.• The IP address contains an invalid value.
→ Enter the IP address correctly. The correct format is
XXX.XXX.XXX.XXX (dotted format decimal notation).
If the IP address contains 1 or 2 digit numbers, enter these numbers as
they are. Do not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.Invalid Secondary DNS
Server address.Please enter different
addresses for each DNS
Server.• The addresses of the primary and secondary DNS servers are the
same.
→ Enter different IP addresses (Page 93).Connection will be closed in
n  seconds.
Press "YES" to continue.
Note
•The message first
appears when one
minute remains and
"60"  is displayed for
n . Then, the
remaining time starts
to decrease.
• The time set for  "Call Limit time"  has one minute remaining
(Page 96).
→ If you select  "Yes", you can extend the call limit time for the amount
set for  "Call Limit time" .
If you select  "No", the call is disconnected.Document Version  2012-10  Operating Manual151
Additional Information 
						

							MessageCause and SolutionUnable to connect to network.
(XXXX XXXX)
Note
•An error code
(consisting of
numerals) is
displayed in "XXXX
XXXX".
• The LAN cable is not connected properly, and therefore you cannot
make a video conference call.
→ Check that the LAN cable is connected to the unit properly. Try making
a call again, after confirming that the IP address, SIP user name, etc.,
is displayed on the Home screen. If transmission still fails, make a note
of the error code and contact your dealer.
Note
•If transmission fails due to the LAN cable not being connected
properly, it may take up to 10 minutes before the IP address, SIP
user name, etc., is displayed and video conference calls can be
made after reconnecting the LAN cable.
Disconnected.• When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected.
→ When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
• When connecting to an MCU or non-Panasonic video conference
system, the video conference call was disconnected for an unknown
reason.
→ Wait a while and then try making the video conference call again. If
video conference calls get disconnected repeatedly, contact your
dealer.Call failed due to insufficient
bandwidth setting on called
site.• The other party’s maximum bandwidth is set to a value that cannot
support 3-party/4-party video conference calls.
→ Ask the other party to change their maximum bandwidth setting.Feature is not available with
current connection.• The other party cannot display the computer’s screen because their
display does not support the selected resolution.
→ Change the resolution setting to a resolution that is supported by the
other party.
→ Contact your network administrator.
• Tone signals could not be sent because the other party’s device does
not support tone signals.
→ Ask the other party to check their configuration.Invalid Operation.•Your video camera is not a video camera supported by this unit.
→ Use a video camera that is supported by this unit. For details, contact
your dealer.
• You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→ Check whether your video camera supports the function you are trying
to use.
• You are trying to change the call type during a video conference call
using the selected local site.
→ Stop the video conference call using the selected local site, and then
change the call type.152Operating ManualDocument Version  2012-10  
Additional Information 
						

							MessageCause and SolutionInvalid SIP Server Address.•The format of the SIP server address that you entered is invalid.
→ Enter the SIP server address correctly, in the format
XXX.XXX.XXX.XXX (decimal values separated by periods).
For values of only 1 or 2 digits, enter these numbers as they are. Do
not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.Invalid SIP Domain Name.• The format of the SIP domain name that you entered is invalid.
→ Enter a standards-compliant value. For details, contact your network
administrator.Invalid WAN IP Address.• The format of the router’s WAN IP address that you entered is invalid.
→ Enter the WAN IP address correctly, in the format XXX.XXX.XXX.XXX
(decimal values separated by periods).
For values of only 1 or 2 digits, enter these numbers as they are. Do
not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.Invalid Gatekeeper Address.• The format of the gatekeeper’s IP address that you entered is invalid.
→ Enter the gatekeeper IP address correctly, in the format
XXX.XXX.XXX.XXX (decimal values separated by periods).
For values of only 1 or 2 digits, enter these numbers as they are. Do
not enter like [.001].
Example: The IP address is [192.168.0.1].
– Correct entry: [192.168.0.1]
– Wrong entry: [192.168.000.001]
Multicast or broadcast addresses cannot be used.Saving log failed.• You are using a USB memory device that is not compatible with the
unit.
→ Use a USB memory device compatible with the unit (Page 116).
• There is not enough free space on the USB memory device you are
using.
→ Confirm the USB memory device has sufficient free space (at least
5 MB) before using it.Invalid Operation.
Initial setting is not completed.• In local site settings, you tried to select and save a connection mode
without completing network settings.
→ Before making local site settings, change the connection mode
(Page 110) and make network settings (Page 93).Document Version  2012-10  Operating Manual153
Additional Information 
						

							MessageCause and SolutionInput DNS Server address.•You tried to update the software ( Page 118) without a DNS server set.
→ In network settings ( Page 93) (or local site settings when a local site is
selected [Page 120]), set either  "DNS Server" or "Primary DNS
Server" .
Note
•When  "DNS Server " is set to  "Auto", the DHCP server may be the
cause of the problem. In this case, contact your network
administrator.
System Error!
Please restart the system. 
If error message appears
again, please contact Installer
or Service Administrator.• The unit’s internal software failed to start up.
• The unit failed to write data to the internal flash memory.
→ Reset the unit by turning off its power, then turning it back on. If the
same message is displayed after resetting the unit, contact your dealer.
Miscellaneous
ProblemCause and Solution"Safe Mode" is displayed on
the screen.
Note
•When "Safe Mode" is
displayed on the
screen, you cannot
connect to the
network, make video
conference calls, or
perform certain
settings (self
diagnosis, performing
a network test, etc.).
• A standard definition (640  ´ 480p, 720  ´ 480p) video camera signal has
been detected.
→ Disconnect the video camera from the unit, and reset the unit by turning
off its power, then turning it back on. Check to make sure the video
camera’s resolution is set to HD (1920  ´ 1080i), and then connect the
video camera to the unit again.
• A standard definition (640  ´ 480p, 720  ´ 480p) display signal has been
detected.
→ Disconnect the display from the unit, and reset the unit by turning off its
power, then turning it back on. Make sure to connect a HD (1920  ´
1080i) display to the unit.
• The field frequency of the video camera or display you are using is
different from the field frequency setting of the unit.
→ Use a video camera or display that has the same field frequency as the
unit. For details, contact your dealer.154Operating ManualDocument Version  2012-10  
Additional Information 
						

							System SpecificationsVideoCompression MethodH.264Compatible
Resolutions• 1920  ´ 1080p
• 1920  ´ 1080i
• 1280  ´ 720p
• 1280  ´ 540p
• 960  ´ 540p
• 704  ´ 480p
• 352  ´ 240pCamera Input Resolution1920  ´ 1080iPC Input ResolutionsVGA, SVGA, XGA, HD, WXGAAudioCompression MethodMPEG-4 AAC LD, G.722, G.722.1/G.722.1 Annex CFrequency Range• MPEG-4 AAC LD: Approx. 200 Hz–Approx. 14 kHz
(KX-VC300), Approx. 200 Hz–Approx. 20 kHz
(KX-VC600)
• G.722, G.722.1: Approx. 200 Hz–Approx. 7 kHz
• G.722.1 Annex C: Approx. 200 Hz–Approx. 14 kHzNo. of Channels•MPEG-4 AAC LD: 2
• G.722, G.722.1, G.722.1 Annex C: 1Bitrate•MPEG-4 AAC LD: 32 kbit/s (Monaural only), 64 kbit/s,
96 kbit/s (per channel)
• G.722: 64 kbit/s
• G.722.1: 32 kbit/s
• G.722.1 Annex C: 48 kbit/sSound Processing FunctionStereo Echo CancellerMicrophoneBoundary Microphone (Digital Interface Type) KX-VCA001
(Option) (for use with the KX-VC600 only)
Boundary Microphone (Analog Interface Type)
KX-VCA002 (Option)Pickup RangeKX-VCA001: 2 m (6.5 ft) radius, 360° coverage
KX-VCA002: 1.5 m (4.9 ft) radius, 300° coverageCascade
ConnectionsUp to 4 Boundary Microphones (KX-VCA001 only)Sound Pickup
MethodKX-VCA001: Stereo/Monaural *1
KX-VCA002: Stereo/Monaural *2TransmissionCall ControlSIP, H.323OtherAV QoS Call Control, Encrypted Transmission (AES)External
InterfaceVideo InputsHDMI (Camera)  ´ 2, RGB (PC)  ´ 1 (Switchable 3 inputs)Video OutputHDMI  ´ 1, RCA (Component)  ´ 1Document Version  2012-10  Operating Manual155S
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Specifications 
						

							Audio InputKX-VC300: Analog Boundary Microphone port ´ 1, RCA
(Stereo)  ´ 1, Stereo mini-plug (Headset)  ´ 1
KX-VC600: Analog Boundary Microphone port  ´ 1, Digital
Boundary Microphone port  ´ 1, RCA (Stereo)  ´ 1, Stereo
mini-plug (Headset)  ´ 1Audio OutputRCA (Stereo)  ´ 1 (Audio output to display is via HDMI),
Stereo mini-plug (Headset)  ´ 1NetworkRJ45 port  ´ 1Other• Camera Control RS-232C Serial Port  ´ 1 (KX-VC600
only) (Not used)
• Maintenance RS-232C Serial Port  ´ 1 (Not used)
• USB  ´ 1 (USB Mass Storage Class, FAT16/FAT32
format)Dimensions (width  ´ depth  ´ height)Approx. 320 mm  ´ approx. 230 mm  ´ approx. 60 mm
(approx. 12 in  ´ approx. 9 in  ´ approx. 2.4 in)WeightApprox. 2.0 kg (approx. 4.4 lb)Power InputAC 100–240 V, 1.2–0.6 A, 50/60 HzDC Power InputDC 16 V, 2.5 APower ConsumptionMaximum: approx. 23 W (KX-VC300), approx. 39 W
(KX-VC600)Operating Temperature0 °C–40 °C (32 °F–104 °F)Operating Humidity10 %–90 % (non-condensing)
*1 If both of the following conditions are met, the output sent to the other party will be stereo; otherwise, monaural:
• The bandwidth is higher than approximately 1.8 Mbps in a 2 -party video conference call with the HD Visual Communication Unit
using SIP.
• The MIC position is set manually to  "Center stereo" (Page 99), or when setting the MIC position automatically with a Digital
Boundary Microphone connected to the unit and no Analog Boundary Microphone connected to the unit at the same time
(Page 98).
*2 If both of the following conditions are met, the output sent to the other party will be stereo; otherwise, monaural:
• The bandwidth is higher than approximately 1.8 Mbps in a 2 -party video conference call with the HD Visual Communication Unit
using SIP.
• You are not using Digital Boundary Microphones and an Analog Boundary Microphone together.
156Operating ManualDocument Version  2012-10  
Specifications 
						

							Index
A
Activating Enhanced Features    87, 117 Enabling Multiple-Party Video Conference Calls
(KX-VC300 only)    87
Enabling the Sending of Images in Full HD Resolution
(KX-VC300 only)    87
Activation Key    87
Activation Key Card for 1080 Full HD (KX-VCS401)    87
Activation Key Card for 4-Point Connection
(KX-VCS301)    87
Administrator Password, setting    108
Amplifier/Speaker    28
Answering a Video Conference Call    45
Answering, Automatic    45
Answering, Manual    45
B
Batteries, changing (remote control)    138
Boundary Microphone    22 Boundary Microphone (Analog Interface Type)    22, 27
Boundary Microphone (Digital Interface Type)    22, 25
Buttons     Power    18
Remote Control    21
C
Calling by Entering an Address Directly    40
Calling from the Call History    42
Calling from the Contact List    38
Calling using Speed Dial    35
Cleaning the unit    139
Computer Screen, viewing    73
Confirming the MPR ID    117
Connecting to a Non-Panasonic Video Conference
System    46
Connecting to an MCU    47
Connection     Amplifier/Active Speaker    28
Connection Status, viewing    84
Connection, setting    94
Contacts, adding    88
Contacts, deleting    90
Contacts, editing    89
Controlling a Video Camera    57
D
Date and Time, setting    93
E
Enabling Multiple-Party Video Conference Calls (KX-VC300
only)    87
Enabling the Sending of Images in Full HD Resolution
(KX-VC300 only)    87
Encryption, setting    108F
For Your Safety    10
H
Headset    27
I
Inputting Letters and Numbers    126
K
KX-VCS301 (Activation Key Card for 4-Point
Connection)    87
KX-VCS401 (Activation Key Card for 1080 Full HD)    87
L
Language, setting    102
LED Patterns    23
Local Site, setting    120
M
Making a Video Conference Call    35
Making H.323 Settings    113
Making SIP Settings    111
MIC Position, setting (KX-VC600 only)    98
Muting the Microphone    69
N
Network Test, performing    104
Network, setting    93
Noise reduction (KX-VC600 only)    71
O
Optional Accessory    22
P
Part Names and Usage    18
Ports, Main Unit    19
Power button    18
Privacy    15
Protecting Information    15
R
Registering the Registration Key    117
Remote Control    21
Remote Control, setting    101
Remote Maintenance, performing    104, 106
Right of Publicity    15
S
Screen Display    30
Screen Layout, changing (2-party call)    49
Screen Layout, changing (3-party call)    51
Screen Layout, changing (4-party call)    54
Screen Standby Mode    23
Screen Standby, setting    97Document Version  2012-10  Operating Manual157
Index 
						

							Security    15
Self Diagnosis, performing    105
Software Update, setting    109, 110
Sound, setting    98
Specifications, system    155
Sub Video Camera, viewing    80
System Initialization, performing    120
T
Tone, Adjusting    72
Troubleshooting    140
U
Unit Information, viewing    85, 104
Unit Name, setting    92
V
Volume, adjusting    68158Operating ManualDocument Version  2012-10  
Index 
						

							Document Version  2012-10  Operating Manual159
Notes 
						

							carton. 
DO NOT
arranty. fices. They are NOT
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original 
Attach a postage-paid letter, detailing the symptom to the outside of the carton.
 send the product to the Executive or Regional Sales of
equipped to make repairs.
Product service
For product service, ship the product to the address listed in the Limited W
Consult your authorized Panasonic dealer for detailed instructions.
Copyright:
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal 
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic 
System Networks Co., Ltd.
© Panasonic System Networks Co., Ltd. 2011
PNQX3803WA  
DD0411AK3102 (v0.002)
Web Site: http://www.panasonic.ca
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3
One Panasonic Way, Secaucus, New Jersey 07094
Web Site: http://www.panasonic.com/bts
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Web Site: http://www.panasonic.net/