Panasonic Network Camera Wv Sc384 Wv Sc385 Installation Guide
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SymptomCause/solutionReference pages Live indicator keeps on blinking orange approx. in 2 seconds intervals. • UPnP TM error has occurred since the power is not supplied to the router. Turn on the power of the router. Wait until the connections are established. − • An error has occurred during the port update by the UPnP func- tion. • If the router in use does not support the UPnP function, perform the port forwarding setting for the router. In addition, deactivate the setting of auto port forwarding for the camera. Operating Instructions (PDF) • UPnP function of the router is disabled. Refer to the operating instructions of the router to enable the UPnP function. − Live indicator never lights up. • Is "Off" selected for "Link/Access LED" on the "Basic" page? Select "On" or "On(Access)" for the indicator setting. Operating Instructions (PDF) Live indicator keeps on blinking red. • The camera may be out of order. Contact your dealer. • Refer to the readme file on the provided CD-ROM for further infor - mation after checking the displayed contents of the "Maintenance" page - the [Status] tab - "Self check" of the setup menu. Or refer to our website (http://panasonic.net/pss/security/support/ info.html) for further information about the supported software. − Live indicator lights red. • Isn’t the write protect switch of the inserted SDHC/SD memory card set to "LOCK"? Unlock the write protect switch of the SDHC/SD memory card. • Hasn't the inserted SDHC/SD memory card been formatted on a PC? Use an SDHC/SD memory card formatted on the camera. Or install the software to format the SDHC/SD memory card on the PC. Refer to our website (http://panasonic.net/pss/security/ support/info.html) for further information about the supported soft- ware. • Isn't the inserted SDHC/SD memory card faulty? Replace the card with a normal one. Operating Instructions (PDF) 31
SymptomCause/solutionReference pages Cannot access the camera. • Are you accessing the wrong IP address? Check the connection as follows With the Windows command prompt, > ping "IP address of the camera" If there is reply from the camera, the connection is normal. If not, proceed either of the following. • Reboot the camera and change the IP address by using the Panasonic IP setup software within 20 minutes after the restart. • Reboot the camera while holding the [INITIAL SET] button on the camera. The camera will be initialized and the IP address will return to the default setting "192.168.0.10".After the cam- era is initialized, access the camera and set the IP address again. (When the camera is initialized, all the settings of the camera previously configured on the setup menus will be ini- tialized.) • Are the IP addresses (local addresses) of the different classes used for the PC and the camera? The addresses (local addresses) of the same class must be set for the PC and the camera to be used in the same network. Change the IP address by using the "Panasonic IP setting" software. Then, access the camera again. – No live image is displayed. • Is the viewer software installed on the PC? Install the viewer software on a PC. (☞ Page 28 "Check camera images on a PC") – 32
About the live indicator The live indicator will light or blink as follows depending on the camer\ a status. Operation statusIndicator status When the power is turned on Before the network connection is establishedBlinks orange When the network connection is established Blinks orange → Blinks green → Lights green During the standby or connection (Cable is not connected.) Lights orange During the standby or connection (Cable is connected.) Lights green During the upgrade process Blinks orange During the initialization Blinks orange → Lights off (Restarts in a few minutes.) Port forwarding error caused by the UPnP function Blinks orange (in 2 seconds intervals (on for 1 second / off for 1 second)) Trouble happening on the camera Blinks red Failure in writing data on the SDHC/SD memory card Lights red 33
Specifications • Basic Power source: 12 V DC, PoE (IEEE802.3af compliant) Power consumption: WV-SC385: 12 V DC*: 1 A, PoE 48 V: 12 W/230 mA (Class 0 device) WV-SC384: 12 V DC*: 690 mA, PoE 48 V: 10 W/190 mA (Class 0 device) * FOR UL LISTED MODEL(S), ONLY CONNECT 12 V DC CLASS 2 POWER SUPPLY. Ambient operating temperature: –10 °C to +50 °C {14 °F to 122 °F} Ambient operating humidity: Less than 90 % (no condensation) Monitor output: VBS: 1.0 V [p-p]/75 Ω, composite (BNC), ø3.5 mm mini jack (monaural) External I/O terminals: ALARM IN 1, ALARM IN 2/ALARM OUT, ALARM IN 3/AUX OUT (x1 each) Microphone/Line input: ø3.5 mm monaural mini jack Input impedance: Approx. 2 kΩ For microphone input: Applicable microphone: Plug-in power type Supply voltage: 2.5 V ±0.5 V For line input: Input level: Approx. –10 dBV Audio output: ø3.5 mm stereo mini jack (monaural output) Output impedance: Approx. 600 Ω Line level Dimensions: ø115 mm x 155 mm (H) {ø4-17/32 inches x 6-3/32 inches (H)} (excluding the 12 V DC power cable plug) Mass: Camera: Approx. 900 g {1.99 lbs} Accessories (Camera mount bracket, decorative cover): Approx. 200 g {0.44 lbs} Finish: Camera: PC/ABS resin (Coating color: Fine silver (501) Transparent part: PMMA resin • Camera Image sensor: 1/3 type MOS image sensor Effective pixels: Approx. 1.3 megapixels Scanning area: 4.80 mm (H) × 3.60 mm (V) {3/16 inches (H) × 5/32 inches (V)} Scanning system: Progressive Minimum illumination (SC385): Color: 0.5 lx {0.05 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High, SD Off) 0.031 lx {0.0031 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, AGC: High, SD Off)* BW: 0.06 lx {0.006 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High) 0.004 lx {0.0004 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, AGC: High)* * Converted value Minimum illumination (SC384): Color: 0.6 lx {0.06 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High, WDR Off) 0.038 lx {0.0038 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, AGC: High, WDR Off)* BW: 0.5 lx {0.05 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High) 0.031 lx {0.0031 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, AGC: High)* * Converted value Super Dynamic (SC385): On/Off Dynamic range (SC385): 52 dB typ. (Super Dynamic: On, Light control: Indoor scene) Wide dynamic range (SC384): On/Off Face SD (SC385): On/Off Face WDR (SC384): On/Off Gain (AGC): On(Low)/ On(Mid)/ On(High)/ Off Adaptive black stretch: On/Off Light control mode setting: Indoor scene (50 Hz)/ Indoor scene (60 Hz)/ Outdoor scene/ Fix shutt\ er Shutter speed: 1/30, 3/100, 3/120, 2/100, 2/120, 1/100, 1/120, 1/250, 1/500, 1/1000, 1/\ 2000, 1/4000, 1/10000 34
Auto slow shutter: Off (1/30 s), max. 2/30 s, max. 4/30 s, max. 6/30 s, max. 10/30 s, max. \ 16/30 s Color/BW (SC385): On/ Off/ AUTO1/ AUTO2/ AUTO3 Simple black & white mode (SC384): Off/Auto White balance: ATW1/ ATW2/ AWC Digital noise reduction: High/Low Image stabilizer: On/Off Video analytics Face detection: On/Off (with the XML notification setting) Privacy zone: WV-SC385: On/Off (up to 8 zones available) WV-SC384: On/Off (up to 2 zones available) Camera title on screen: On/Off Up to 20 characters (alphanumeric characters, marks) WV-SC385: Character size: Large/Middle/Small WV-SC384: Character size: Small Video motion detection (VMD alarm): On/Off, 4 areas available Image hold: On/Off Upside-down: WV-SC385: On (desktop)/Off (ceiling) WV-SC384: Ceiling • Lens Zoom ratio: 18x 36x with Extra Optical Zoom (under VGA) Digital (electronic) zoom: WV-SC385: 12x (Max 432x combined with Extra Optical Zoom under VGA) WV-SC384: 8x (Max 288x combined with Extra Optical Zoom under VGA) Focal length: 4.7 mm - 84.6 mm Maximum aperture ratio: 1:1.6 (WIDE) - 2.8 (TELE) Focus range: 1.5 m - ∞ Aperture range: F1.6 - 22, Close Angular field of view: Horizontal: 3.2 ° (TELE) - 55.2 ° (WIDE) Vertical: 2.4 ° (TELE) - 42.1 ° (WIDE) • Panning/tilting platform Panning range: 0 ° - 350 ° Panning speed: Manual: Approx. 0.5 °/s - 100 °/s, Preset: Up to approx. 300 °/s Tilting range: −30 ° to 90 ° (upward - level - downward) Selectable tilting angle: 10 °/ 5 °/ 3 °/ 0 °/ −3 °/ −5 °/ −10 °/ −15 °/ −20°/ −25 °/ −30 ° Tilting speed: Manual: Approx. 0.5 °/s - 100 °/s, Preset: Up to approx. 100°/s Number of the preset positions: 64 Auto mode: Auto track (SC385)/ Auto pan/ Preset sequence/ 360 map-shot/ Preset map-shot Self return: 10 s/ 20 s/ 30 s/ 1 min/ 2 min/ 3 min/ 5 min/ 10 min/ 20 min/ 30 min/ 60\ min Pan/Tilt-flip*: On/Off Map shot: 360 map-shot/Preset map-shot * The pan/tilt-flip function cannot be activated by clicking live images. When the zoom ratio is adjusted to the "TELE" side, images will be partially hidden even if the pan/tilt-flip function\ is activated. • Network Network: 10BASE-T/100BASE-TX, RJ45 connector Resolution (SC385): Aspect ratio: 4:3 H.264 1280x960/ 800x600/ VGA(640x480)/ QVGA(320x240), max. 30 fps MPEG-4 VGA(640x480)/ QVGA(320x240), max. 30 fps JPEG (MJPEG) 1280x960/ 800x600/ VGA(640x480)/ QVGA(320x240), max. 30 fps Aspect ratio: 16:9 H.264 1280x720/ 640x360/ 320x180, max. 30 fps JPEG (MJPEG) 1280x720/ 640x360/ 320x180, max. 30 fps * MPEG-4 is not supported. 35
Resolution (SC384): Aspect ratio: 4:3 H.264 1280x960/ VGA(640x480)/ QVGA(320x240), max. 30 fps MPEG-4 VGA(640x480)/ QVGA(320x240), max. 30 fps JPEG (MJPEG) 1280x960/ VGA(640x480)/ QVGA(320x240), max. 30 fps Aspect ratio: 16:9 H.264 1280x720/ 640x360/ 320x180, max. 30 fps JPEG (MJPEG) 1280x720/ 640x360/ 320x180, max. 30 fps * MPEG-4 is not supported. Image compression method* 1 *2: H.264/MPEG-4 Image quality: Low/ Normal/ Fine Transmission type: Unicast/Multicast Audio bit rate: Constant bit rate/Best effort: 64 kbps/ 128 kbps/ 256 kbps/ 384 kbps/ 512 kbps/ 768 kbps/ 1024 kbps/ 1536 kbps/ 2048 kbps/ 3072 kbps/ 4096 kbps/ *8192 kbps * only in H.264 mode Frame rate: 1 fps/ 3 fps/ 5 fps/ 7.5 fps/ 10 fps/ 12 fps*/ 15 fps/ 20 fps/ 30 fps * PAL model only JPEG (MJPEG) Image quality: 0 SUPER FINE/ 1 FINE/ 2/ 3/ 4/ 5 NORMAL/ 6/ 7/ 8/ 9 LOW (10 steps: 0-9) Transmission type: PULL/PUSH Transmission interval: 0.1 fps - 30 fps (JPEG frame rate will be restricted when displaying both JPEG and H.264/MPEG-4 images.) Audio compression method: G.726 (ADPCM) 32 kbps/16 kbps G.711 64 kbps Bandwidth control: Unlimited/ 64 kbps/ 128k bps/ 256 kbps/ 384 kbps/ 512 kbps/ 768 kbps/ 1024 kbps/ 2048 kbps/ 4096 kbps/ 8192 kbps Protocol: IPv6: TCP/IP, UDP/IP, HTTP, HTTPS, RTP, FTP, SMTP, DNS, NTP, SNMP, DHCPv6 IPv4: TCP/IP, UDP/IP, HTTP, HTTPS, RTSP, RTP, RTP/RTCP, FTP, SMTP, DHCP, DNS, DDNS, NTP, SNMP, UPnP OS* 3, *4: Microsoft Windows 7 Professional (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows Vista Business SP1 (32-bit) Microsoft Windows XP Professional SP3 Browser: Windows Internet Explorer 8.0 (32-bit) (Microsoft Windows 7 Professional (32-bit/64-bit)) Windows Internet Explorer 7.0 (Microsoft Windows Vista Business SP1 (32-bit)) Microsoft Internet Explorer 6.0 SP3 (Microsoft Windows XP Professional SP3) Maximum concurrent access number: 14 (Depends on network conditions) FTP client: Alarm image transmission, FTP periodic transmission (When the FTP trans\ mission is failed, backup on an optional SDHC/SD memory card is available.) Multi-screen: Up to 16 camera images can be displayed simultaneously on a multi-screen. (Including the camera itself) Compatible SDHC/ SD memory card (option): Manufactured by Panasonic SDHC memory card: 4 GB, 8 GB, 16 GB, 32 GB SD memory card: 256 MB, 512 MB, 1 GB, 2 GB (except miniSD card and microSD card) Cellular phone compatibility: JPEG image, panning/ tilting/ zoom control, AUX control (by access level) *1 Either H.264 or MPEG-4 is selectable. *2 Transmission for 2 streams can be individually set in the same compression method. *3 Refer to "Notes on Windows Vista ® / Windows® 7" (PDF) on the provided CD-ROM for further information about sys- tem requirements for a PC and precautions when using Microsoft Windows 7 or Microsoft Windows Vista. *4 When using IPv6 for communication, use Microsoft Windows 7 or Microsoft Windows Vista. 36
Standard accessories Installation Guide (this document) ....................................1 pc. Warranty card (NTSC model only) ....................................1 pc. CD-ROM* 1 ....................................................................... 1 pc. Code label*2 .................................................................... 1 pc. *1 The CD-ROM contains the operating instructions (PDFs) and different kinds of tool software programs. *2 This label may be required for network management. The network administrator shall retain the code label. The following parts are used during installation procedures. Camera mount bracket (w/safety wire) .............................1 pc. Camera fixing screw ................................ 2 pcs. (incl. 1 spare) Decorative cover .............................................................. 1 pc. Power cable plug ............................................................. 1 pc. Optional accessories Wall Mount Bracket WV-Q154S (Smoke dome type) WV-Q154C (Clear dome type) Ceiling Embedding Bracket WV-Q155S (Smoke dome type) WV-Q155C (Clear dome type) Ceiling Mount Bracket WV-Q156S (Smoke dome type) WV-Q156C (Clear dome type) WV-Q105 Inner Cover WV-Q157 User License Accessory (For MPEG-4) BB-HCA5A (NTSC model) BB-HCA5CE (PAL model, Korea)* * Required in Korea. User License Accessory (For H.264) BB-HCA8A (NTSC model) BB-HCA8CE (PAL model, Korea)* * Required in Korea. Important: • When using an inner cover (WV-Q157 or an accessory of optional mount bracket), upper side of images will be hidden (become black) when the tilt angle of the camera is almost level. (When "–5°" is selected for "Tilt Angle" on the setup menu, upper half of images will be hidden.) In this case, images may also be washed out depending on the photo- graphic subject when "On" is selected for "AGC" on the setup menu. Refer to the Operating Instructions (PDF) for further information abou\ t the setup menu. 37
38 Information for Users on Collection and Disposal of Old Equipment and us\ ed Batteries These symbols on the products, packaging, and/or accompanying documents mean that used electric\ al and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation. For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information. [Information on Disposal in other Countries outside the European Union] These symbols are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal. Note for the battery symbol (bottom two symbol examples): This symbol might be used in combination with a chemical symbol. In this\ case it complies with the requirement set by the Directive for the chemical involved. Cd
For U.S. and Canada: Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America www.panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A. Panasonic Canada Inc.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www.panasonic.ca © Panasonic System Networks Co., Ltd. 2012 NF1212-0 PGQX1275ZA Printed in Japan For Europe and other countries: Panasonic Corporation http://panasonic.net Importer's name and address to follow EU rules: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg F.R.Germany