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Panasonic Network Camera Wv Sc384 Wv Sc385 Installation Guide

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    							SymptomCause/solutionReference 
    pages
    Live indicator keeps on 
    blinking orange approx. in 2 
    seconds intervals. 	•	 UPnP
    TM error has occurred since the power is not supplied to the 
    router. 
        Turn on the power of the router. Wait until the connections are 
    established.  −
    	•	 An	error	has	occurred	during	the	port	update	by	the	UPnP	func- tion. 
    	•	 If	the	router	in	use	does	not	support	the	UPnP	function,	perform	 the port forwarding setting for the router. In addition, deactivate the 
    setting of auto port forwarding for the camera.  Operating 
    Instructions  (PDF)
    	•	 UPnP	function	of	the	router	is	disabled.	
        Refer to the operating instructions of the router to enable the 
    UPnP function.  −
    Live indicator never lights up.  	•	 Is	"Off"	selected	for	"Link/Access	LED"	on	the	"Basic"	page?	
       
    Select "On" or "On(Access)" for the indicator setting. Operating 
    Instructions  (PDF)
    Live indicator keeps on 
    blinking red.  	•	 The	camera	may	be	out	of	order.	
       
    Contact your dealer. 
    	•	 Refer	to	the	readme	file	on	the	provided	CD-ROM	for	further	infor -
    mation after checking the displayed contents of the "Maintenance" 
    page - the [Status] tab - "Self check" of the setup menu. 
        Or refer to our website (http://panasonic.net/pss/security/support/
    info.html) for further information about the supported software. −
    Live indicator lights red. 	•	 Isn’t	the	write	protect	switch	of	the	inserted	SDHC/SD	memory	
    card set to "LOCK"? 
        Unlock the write protect switch of the SDHC/SD memory card. 
    	•	 Hasn't	the	inserted	SDHC/SD	memory	card	been	formatted	on	a	 PC? 
        Use an SDHC/SD memory card formatted on the camera.
        Or install the software to format the SDHC/SD memory card on 
    the PC. Refer to our website (http://panasonic.net/pss/security/
    support/info.html) for further information about the supported soft-
    ware. 
    	•	 Isn't	the	inserted	SDHC/SD	memory	card	faulty?
        Replace the card with a normal one. Operating 
    Instructions  (PDF)
    31 
    						
    							SymptomCause/solutionReference 
    pages
    Cannot access the camera. 	•	 Are	you	accessing	the	wrong	IP	address?
       
    Check the connection as follows
        With the Windows command prompt,
        > ping "IP address of the camera"
        If there is reply from the camera, the connection is normal. 
        If not, proceed either of the following.
    	 •	 Reboot	 the	camera	 and	change	 the	IP	address	 by	using	 the	
    Panasonic  IP  setup  software  within  20  minutes  after  the 
    restart.
    	 •	 Reboot	 the	camera	 while	holding	 the	[INITIAL	 SET]	button	 on	
    the  camera.  The  camera  will  be  initialized  and  the  IP  address 
    will return to the default setting "192.168.0.10".After the cam-
    era  is  initialized,  access  the  camera  and  set  the  IP  address 
    again.  (When  the  camera  is  initialized,  all  the  settings  of  the 
    camera  previously  configured  on  the  setup  menus  will  be  ini-
    tialized.)
    	•	 Are	the	IP	addresses	(local	addresses)	of	the	different	classes	used	 for the PC and the camera? 
        The addresses (local addresses) of the same class must be set for 
    the PC and the camera to be used in the same network. Change 
    the IP address by using the "Panasonic IP setting" software. Then, 
    access the camera again.  –
    No live image is displayed. 	•	 Is	the	viewer	software	installed	on	the	PC?
       
    Install the viewer software on a PC. (☞ Page 28 "Check camera 
    images on a PC") –
    32 
    						
    							About the live indicator
    The live indicator will light or blink as follows depending on the camer\
    a status. 
    Operation statusIndicator status
    When the power is turned on Before the network 
    connection is establishedBlinks orange
    When the network 
    connection is established Blinks orange → Blinks green → Lights green
    During the standby or connection (Cable is not connected.) Lights orange
    During the standby or connection (Cable is connected.) Lights green
    During the upgrade process Blinks orange
    During the initialization Blinks orange → Lights off (Restarts in a few minutes.) 
    Port forwarding error caused by the UPnP function Blinks orange (in 2 seconds intervals (on for 1 second / 
    off for 1 second))
    Trouble happening on the camera Blinks red
    Failure in writing data on the SDHC/SD memory card Lights red
    33 
    						
    							Specifications
    • Basic
    Power source: 12 V DC, PoE (IEEE802.3af compliant)
    Power consumption:  WV-SC385: 12 V DC*:  1 A, PoE 48 V: 12 W/230 mA (Class 0 device)
        WV-SC384: 12 V DC*:  690 mA, PoE 48 V: 10 W/190 mA (Class 0 device)
        *  FOR UL LISTED MODEL(S), ONLY CONNECT 12 V DC CLASS 2 POWER 
    SUPPLY.
    Ambient	operating	temperature:	 –10	°C	to	+50	°C	{14	°F	to	122	°F}
    Ambient operating humidity:  Less than 90 % (no condensation)
    Monitor output:  VBS: 1.0 V [p-p]/75	Ω,	composite	(BNC),	ø3.5	mm	mini	jack	(monaural)
    External I/O terminals:  ALARM IN 1, ALARM IN 2/ALARM OUT, ALARM IN 3/AUX OUT (x1 each)
    Microphone/Line input:   ø3.5 mm monaural mini jack
    	 	 Input	impedance:	Approx.	2	kΩ
      For microphone input:  Applicable microphone: Plug-in power type
    	 	 Supply	voltage:	2.5	V	±0.5	V
    	 For	line	input:	 Input	level:	Approx.	–10	dBV
    Audio output:  ø3.5 mm stereo mini jack (monaural output)
    	 	 Output	impedance:	Approx.	600	Ω
        Line level
    Dimensions:  ø115 mm x 155 mm (H) {ø4-17/32 inches x 6-3/32 inches (H)} (excluding the 12 V 
    DC power cable plug)
    Mass:  Camera: Approx. 900 g {1.99 lbs}
        Accessories (Camera mount bracket, decorative cover): Approx. 200 g {0.44 lbs}
    Finish:  Camera: PC/ABS resin (Coating color: Fine silver (501)
        Transparent part: PMMA resin
    • Camera
    Image sensor: 1/3 type MOS image sensor
    Effective pixels:  Approx. 1.3 megapixels
    Scanning area:  4.80 mm (H) × 3.60 mm (V) {3/16 inches (H) × 5/32 inches (V)}
    Scanning system:  Progressive
    Minimum illumination (SC385):  Color:   0.5 lx {0.05 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High, 
    SD Off) 
    0.031 lx {0.0031 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, 
    AGC: High, SD Off)*
        BW:   0.06 lx {0.006 footcandle} (F1.6, Auto slow shutter: Off (1/30 s),  
    AGC: High) 
    0.004 lx {0.0004 footcandle} (F1.6, Auto slow shutter: max. 16/30 s, 
    AGC: High)*
        * Converted value
    Minimum illumination (SC384):  Color:   0.6 lx {0.06 footcandle} (F1.6, Auto slow shutter: Off (1/30 s),  
    AGC: High, WDR Off) 
    0.038 lx {0.0038 footcandle} (F1.6, Auto slow shutter: max. 16/30 s,  
    AGC: High, WDR Off)*
        BW: 0.5 lx {0.05 footcandle} (F1.6, Auto slow shutter: Off (1/30 s), AGC: High)
           0.031 lx {0.0031 footcandle} (F1.6, Auto slow shutter: max.  
    16/30 s, AGC: High)*
        * Converted value
    Super Dynamic (SC385):  On/Off
    Dynamic range (SC385):  52 dB typ. (Super Dynamic: On, Light control: Indoor scene)
    Wide dynamic range (SC384):  On/Off
    Face SD (SC385):  On/Off
    Face WDR (SC384):  On/Off
    Gain (AGC):  On(Low)/ On(Mid)/ On(High)/ Off
    Adaptive black stretch:  On/Off
    Light control mode setting:  Indoor scene (50 Hz)/ Indoor scene (60 Hz)/ Outdoor scene/ Fix shutt\
    er
    Shutter speed:  1/30, 3/100, 3/120, 2/100, 2/120, 1/100, 1/120, 1/250, 1/500, 1/1000, 1/\
    2000, 
    1/4000, 1/10000
    34 
    						
    							Auto slow shutter: Off (1/30 s), max. 2/30 s, max. 4/30 s, max. 6/30 s, max. 10/30 s, max. \
    16/30 s
    Color/BW (SC385):  On/ Off/ AUTO1/ AUTO2/ AUTO3
    Simple black & white mode (SC384):  Off/Auto
    White balance:  ATW1/ ATW2/ AWC
    Digital noise reduction:  High/Low
    Image stabilizer:  On/Off
    Video analytics
      Face detection:  On/Off (with the XML notification setting)
    Privacy zone:  WV-SC385: On/Off (up to 8 zones available)
        WV-SC384: On/Off (up to 2 zones available)
    Camera title on screen:   On/Off
        Up to 20 characters (alphanumeric characters, marks)
        WV-SC385: Character size: Large/Middle/Small
        WV-SC384: Character size: Small
    Video motion detection 
       (VMD alarm):  On/Off, 4 areas available
    Image hold:  On/Off
    Upside-down:  WV-SC385: On (desktop)/Off (ceiling)
        WV-SC384: Ceiling
    • Lens
    Zoom ratio: 18x
        36x with Extra Optical Zoom (under VGA)
    Digital (electronic) zoom:  WV-SC385: 12x (Max 432x combined with Extra Optical Zoom under VGA)
        WV-SC384: 8x (Max 288x combined with Extra Optical Zoom under VGA)
    Focal length:  4.7 mm - 84.6 mm
    Maximum aperture ratio:  1:1.6 (WIDE) - 2.8 (TELE)
    Focus range:  1.5 m - ∞
    Aperture range:  F1.6 - 22, Close
    Angular field of view:  Horizontal: 3.2 ° (TELE) - 55.2 ° (WIDE)
        Vertical: 2.4 ° (TELE) - 42.1 ° (WIDE)
    • Panning/tilting platform
    Panning range: 0 ° - 350 °
    Panning speed:  Manual: Approx. 0.5 °/s - 100 °/s, Preset: Up to approx. 300 °/s
    Tilting	range:	 −30	°	to	90	°	(upward	-	level	-	downward)
    	 	 Selectable	tilting	angle:	10	°/	5	°/	3	°/	0	°/	−3	°/	−5	°/	−10	°/	−15	°/	−20°/	−25	°/	
    −30	°
    Tilting speed:  Manual: Approx. 0.5 °/s - 100 °/s, Preset: Up to approx. 100°/s
    Number of the preset positions:  64
    Auto mode:  Auto track (SC385)/ Auto pan/ Preset sequence/ 360 map-shot/ Preset map-shot
    Self return:  10 s/ 20 s/ 30 s/ 1 min/ 2 min/ 3 min/ 5 min/ 10 min/ 20 min/ 30 min/ 60\
     min
    Pan/Tilt-flip*:  On/Off
    Map shot:  360 map-shot/Preset map-shot
      * The  pan/tilt-flip  function  cannot  be  activated  by  clicking  live  images.  When  the  zoom  ratio  is  adjusted  to  the  "TELE" 
    side, images will be partially hidden even if the pan/tilt-flip function\
     is activated.
    • Network
    Network:  10BASE-T/100BASE-TX, RJ45 connector
    Resolution (SC385):  Aspect ratio: 4:3
        H.264   1280x960/ 800x600/ VGA(640x480)/  
    QVGA(320x240), max. 30 fps
        MPEG-4 VGA(640x480)/ QVGA(320x240), max. 30 fps
        JPEG (MJPEG)   1280x960/ 800x600/ VGA(640x480)/  
    QVGA(320x240), max. 30 fps
        Aspect ratio: 16:9
        H.264 1280x720/ 640x360/ 320x180, max. 30 fps
        JPEG (MJPEG) 1280x720/ 640x360/ 320x180, max. 30 fps
        * MPEG-4 is not supported.
    35 
    						
    							Resolution (SC384): Aspect ratio: 4:3
        H.264 1280x960/ VGA(640x480)/ QVGA(320x240), max. 30 fps
        MPEG-4 VGA(640x480)/ QVGA(320x240), max. 30 fps
        JPEG (MJPEG) 1280x960/ VGA(640x480)/ QVGA(320x240), max. 30 fps
        Aspect ratio: 16:9
        H.264 1280x720/ 640x360/ 320x180, max. 30 fps
        JPEG (MJPEG) 1280x720/ 640x360/ 320x180, max. 30 fps
        * MPEG-4 is not supported.
    Image compression method*
    1 *2:  H.264/MPEG-4
         Image quality: Low/ Normal/ Fine
         Transmission type: Unicast/Multicast
         Audio bit rate:
          
    Constant bit rate/Best effort: 64 kbps/ 128 kbps/ 256 kbps/  
    384 kbps/ 512 kbps/ 768 kbps/ 1024 kbps/ 1536 kbps/  
    2048 kbps/ 3072 kbps/ 4096 kbps/ *8192 kbps
         * only in H.264 mode
           Frame rate: 1 fps/ 3 fps/ 5 fps/ 7.5 fps/ 10 fps/ 12 fps*/ 15 fps/ 
    20 fps/ 30 fps
         * PAL model only
        JPEG (MJPEG)   Image quality: 0 SUPER FINE/ 1 FINE/ 2/ 3/ 4/ 5 NORMAL/ 6/ 7/ 
    8/ 9 LOW (10 steps: 0-9)
         Transmission type: PULL/PUSH
    Transmission interval:  0.1 fps - 30 fps (JPEG frame rate will be restricted when displaying both JPEG and 
    H.264/MPEG-4 images.)
    Audio compression method:  G.726 (ADPCM) 32 kbps/16 kbps  
    G.711 64 kbps
    Bandwidth control:  Unlimited/ 64 kbps/ 128k bps/ 256 kbps/ 384 kbps/ 512 kbps/ 768 kbps/  
    1024 kbps/ 2048 kbps/ 4096 kbps/ 8192 kbps
    Protocol:  IPv6:  TCP/IP, UDP/IP, HTTP, HTTPS, RTP, FTP, SMTP, DNS, NTP, SNMP, DHCPv6
        IPv4:  TCP/IP, UDP/IP, HTTP, HTTPS, RTSP, RTP, RTP/RTCP, FTP, SMTP, DHCP, 
    DNS, DDNS, NTP, SNMP, UPnP
    OS*
    3, *4:  Microsoft Windows 7 Professional (64-bit)
        Microsoft Windows 7 Professional (32-bit)
        Microsoft Windows Vista Business SP1 (32-bit)
        Microsoft Windows XP Professional SP3
    Browser:  Windows Internet Explorer 8.0 (32-bit)
        (Microsoft Windows 7 Professional (32-bit/64-bit))
        Windows Internet Explorer 7.0
        (Microsoft Windows Vista Business SP1 (32-bit))
        Microsoft Internet Explorer 6.0 SP3
        (Microsoft Windows XP Professional SP3)
    Maximum concurrent 
      access number:  14 (Depends on network conditions)
    FTP client:  Alarm image transmission, FTP periodic transmission (When the FTP trans\
    mission is 
    failed, backup on an optional SDHC/SD memory card is available.)
    Multi-screen:  Up to 16 camera images can be displayed simultaneously on a multi-screen. 
    (Including the camera itself)
    Compatible SDHC/
      SD memory card (option):  Manufactured by Panasonic
        SDHC memory card: 4 GB, 8 GB, 16 GB, 32 GB
        SD memory card: 256 MB, 512 MB, 1 GB, 2 GB
        (except miniSD card and microSD card)
    Cellular phone compatibility:  JPEG image, panning/ tilting/ zoom control, AUX control (by access level)
      *1  Either H.264 or MPEG-4 is selectable.
      *2  Transmission for 2 streams can be individually set in the same compression method.
      *3  Refer to "Notes on Windows Vista
    ® / Windows® 7" (PDF) on the provided CD-ROM for further information about sys-
    tem requirements for a PC and precautions when using Microsoft Windows 7 or Microsoft Windows Vista.
      *4  When using IPv6 for communication, use Microsoft Windows 7 or Microsoft Windows Vista.
    36 
    						
    							Standard accessories
    Installation Guide (this document) ....................................1 pc.
    Warranty card (NTSC model only)  ....................................1 pc.
    CD-ROM*
    1  ....................................................................... 1 pc.
    Code label*2  .................................................................... 1 pc.
    *1   The CD-ROM contains the operating instructions (PDFs) and different kinds of tool software programs. 
    *2   This label may be required for network management. The network administrator shall retain the code label. 
    The following parts are used during installation procedures. 
    Camera mount bracket (w/safety wire)  .............................1 pc.
    Camera fixing screw  ................................ 2 pcs. (incl. 1 spare)
    Decorative cover  .............................................................. 1 pc.
    Power cable plug  ............................................................. 1 pc.
        
    Optional accessories
    Wall Mount Bracket WV-Q154S (Smoke dome type)
    WV-Q154C (Clear dome type)
    Ceiling Embedding Bracket WV-Q155S (Smoke dome type)
    WV-Q155C (Clear dome type)
    Ceiling Mount Bracket WV-Q156S (Smoke dome type)
    WV-Q156C (Clear dome type)
    WV-Q105
    Inner Cover WV-Q157
    User License Accessory (For MPEG-4) BB-HCA5A (NTSC model)
    BB-HCA5CE (PAL model, Korea)*
    * Required in Korea.
    User License Accessory (For H.264) BB-HCA8A (NTSC model)
    BB-HCA8CE (PAL model, Korea)*
    * Required in Korea.
    Important:
    	 •	 When	 using	an	inner	 cover	 (WV-Q157	 or	an	 accessory	 of	optional	 mount	bracket),	 upper	side	of	images	 will	be	hidden	
    (become	 black)	when	the	tilt	angle	 of	the	 camera	 is	almost	 level.	(When	 "–5°"	is	selected	 for	"Tilt	 Angle"	 on	the	 setup	
    menu,  upper  half  of  images  will  be  hidden.)  In  this  case,  images  may  also  be  washed  out  depending  on  the  photo-
    graphic subject when "On" is selected for "AGC" on the setup menu.
        Refer to the Operating Instructions (PDF) for further information abou\
    t the setup menu.
    37 
    						
    							38
    Information for Users on Collection and Disposal of Old Equipment and us\
    ed Batteries
    These symbols on the products, packaging, and/or accompanying documents mean that used electric\
    al and 
    electronic products and batteries should not be mixed with general household waste.
    For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable 
    collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC.
    By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any 
    potential negative effects on human health and the environment which could otherwise arise from inappropriate 
    waste handling.
    For more information about collection and recycling of old products and batteries, please contact your local 
    municipality, your waste disposal service or the point of sale where you purchased the items.
    Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
    For business users in the European Union
    If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further 
    information.
    [Information on Disposal in other Countries outside the European Union]
    These symbols are only valid in the European Union. If you wish to discard these items, please contact your 
    local authorities or dealer and ask for the correct method of disposal.
    Note for the battery symbol (bottom two symbol examples):
    This symbol might be used in combination with a chemical symbol. In this\
     case it complies with the requirement 
    set by the Directive for the chemical involved.
    Cd 
    						
    							For U.S. and Canada:
    Panasonic System Communications  
    Company of North America,
    Unit of Panasonic Corporation of North America
    www.panasonic.com/business/
    For customer support, call 1.800.528.6747
    Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A.
    Panasonic Canada Inc.5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada 
    (905)624-5010
    www.panasonic.ca
    © Panasonic System Networks Co., Ltd. 2012 NF1212-0       PGQX1275ZA       Printed in Japan
    For Europe and other countries:
    Panasonic Corporation
    http://panasonic.net
    Importer's name and address to follow EU rules:
    Panasonic Testing Centre
    Panasonic Marketing Europe GmbH
    Winsbergring 15, 22525 Hamburg F.R.Germany 
    						
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