Philips Bsure Xg2 Brilliance Projector User Manual

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If a fault occurs, first check the points listed below before taking the projector for repair.
If you are unable to remedy a problem by following these hints, consult your dealer or ser vice
organisation.
Under no circumstances should you tr y to repair the projector yourself as this could invalidate the
guarantee.
–Possible cause
•Solution
General
–Mains lead is not correctly connected.
•Correctly connect mains lead.
–The filter holder is not installed correctly or is damaged.
•Install the filter holder correctly (see ‘Cleaning the dust filter’under ‘Maintenance’).
–Lamp holder cover is not closed correctly or the lamp holder is damaged.
•Close the cover correctly (see ‘Lamp replacement’under ‘Maintenance’).
–Signal cable not correctly connected.
•Connect signal cable correctly.
–The projector is in Off position.
•Press Standby to switch on the projector.
–A/V Mute active.
•Cancel A/V  Mute.
–‘Shift’and/or ‘Horizontal size’are not adjusted correctly.
•Adjust ‘Shift’or ‘Horizontal size’(see ’Display adjustment’under 
‘Operation’- ‘On Screen Display Menu’).
•Activate the ‘Auto-image’function via the On Screen Display menu.
In Component Video mode
–‘Auto Image’has not selected the correct settings for ‘Shift’and/or ‘Horizontal Size’.
•Adjust ‘Shift’or ‘Horizontal size’(see ’Display adjustment’under 
‘Operation’- ‘On Screen Display Menu’).
•Activate the ‘Auto-image’function via the On Screen Display menu.
•Reset all settings to the default factor y settings with the ‘Factor y reset’option in the
‘Settings’menu.
–Keystoning is applied on a high resolution component signal.
•Decrease keystoning until the image is correctly displayed. For this use  the ‘Keystone
correction’option in the ‘Settings’menu.
Warning 
Read as follows 
Problem
Image is not or incorrectly
displayed
Philips Multimedia Projector31English User guide bSure1 / bSure 2
7. Troubleshooting  
						

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In Data mode
–Input resolution is too high (and keystoning is applied).
•If you wish to keep the keystone correction, decrease the input resolution until the image is
correctly displayed. For this, refer to the User Guide or suppor t information of the
computer.
•If you wish to keep the input resolution as it is, decrease keystoning until the image is
correctly displayed. For this, use ‘Keystone correction’option in the ‘Settings’menu.
–Input resolution is too high (and no keystoning is applied).
•Decrease the input resolution until the image is correctly displayed. For this, refer to the
User Guide or suppor t information of the computer.
In case of RGBS (Scart) connection:
–RGBS is not selected or Auto Source is activated (does not recognize RGBS).
•Select RGBS as projection source with the Source button on the projector or the remote
control.
•Adjust ‘Brightness’,‘Contrast’,‘Saturation’or ‘Hue’(see ’Picture adjustment’under ‘Operation’
- ‘On Screen Display Menu’).
•Reset all projector settings in the ‘Settings’menu (‘Factor y reset’).
–Image is not focused.
•Adjust focus ring.
–Distance between projector and screen is not correct.
•Adjust the distance between the projector and the screen.
–Signal cable is not correctly connected.
•Connect signal cable correctly.
–Signal cable is not correctly connected.
•Connect signal cable correctly.
–Audio cable is not correctly connected.
•Connect audio cable correctly.
–Volume is not adjusted properly.
•Adjust volume.
–(A/V-)Mute active.
•Cancel (A/V-)Mute.
–Distance is too great.
•Reduce distance.
–Batteries are exhausted.
•Replace batteries (see ‘Inser ting the batteries in the remote control’).
–IR sensor is obstructed.
•Remove obstacle.
Poor colour
Image is blurred
Picture rolls
No sound
The projector does not
react to commands from
the remote control
Philips Multimedia Projector32English User guide bSure1 / bSure 2
7. Troubleshooting 
						

							Lamp indicator
–green: normal lamp condition.
–orange: lamp life has almost expired (less than 100 hours to go).
•See warning messages on the star t up screen for details.
–red: lamp life has expired.
•Replace lamp. See ‘Maintenance’.
–red (fast blinking): lamp star t has failed.
•Disconnect projector from the mains. Reconnect and restar t. If this does not resolve the
problem, replace the lamp. See ‘Maintenance’.
Temperature indicator
–red: temperature error.
•The projector will go into Power/Standby mode. Allow the projector to cool down;
this may take up to 30 minutes. When the LED goes out press any button to activate the
projector again.
–fast blinking red: fan error.
•The projector will go into Power Standby mode. Make sure the filter cover is closed
properly; clean air inlets or dust filter and allow the projector to cool down; this may take
up to 30 minutes. When the LED stops flashing press any button to activate the projector
again.
Standby indicator (text on Standby button/ring around Standby button)
–red: standby mode.
–green: operation mode.
–orange: warming up.
–slow blinking (orange): cooling down.
•Do not switch the projector off; it will restar t the lamp automatically within a few seconds.
–’Monitor out’has been enabled, but the external monitor is not correctly connected (the picture
on both displays is too bright).
•Connect the (optional) VGA Y-cable (See ‘Connecting to an external monitor’under
‘Installation’).
•If the VGA Y-cable is correctly connected, verify whether the input impedance of the monitor
is correctly set on 75 Ohm.
–’Monitor out’has not been enabled, but the external monitor is connected 
(the picture on both displays is too dark).
•Enable the ’Monitor out’option. Press Menu and use cursor control to go to ‘Settings’in the
menu bar. Select ’Monitor out’and select ‘On’.
–’Keylock’active.
•Press OK for 10 seconds to cancel ‘Keylock.’
Indicators
Picture too dark or bright
with external monitor
connected
No reaction when pressing
keys on local keyboard or
remote control
Philips Multimedia Projector33English User guide bSure1 / bSure 2
7. Troubleshooting > 
						

							General:
•Check that the batteries are installed properly in the remote control and/or replace the
batteries.
•Check that the projector receives the signals from the remote control.
•Check that the USB cable or PS/2 cable has been properly connected.
•Check that both projector and computer are switched on.
•Unplug the USB cable or PS/2 cable and then reconnect.
In case of PS/2 connection:
–The PS/2 mouse of the connected laptop has priority over the projector mouse loop through
connection.
•Disable the PS/2 mouse of the laptop by selecting ‘Disable in hardware profile’in the
‘Windows Mouse Proper ties’of the laptop. Then restar t ‘Windows’on the laptop.
The projector mouse loop through connection now has priority while the laptop mouse can
still be used.
•Switch off all devices and then reconnect while you make sure that you:
• connect the PS/2 cable to PC and projector beforeswitching on the PC;
• switch on the projector beforeswitching on the PC;
• do notconnect the USB cable when making the PS/2 connection.
•Also refer to the User Guide or suppor t information of your computer.
In case of USB connection:
•Connect another USB device (mouse, scanner, webcam, etc.) and see if it works.
If it does not work there is a problem with the computer.
•Also refer to  the User Guide or suppor t information of the computer.
–‘Windows’did not manage to install the driver correctly. In this case the ‘Device manager’will
contain a catagor y ‘Other devices.
• Disconnect the projector.
• Remove all items listed under ‘Other devices’in the ‘Device manager’.
• Restar t the computer.
• Reconnect the projector.
•In case the computer asks for monitor drivers, install the drivers on the CD-ROM supplied
with the projector.
•In case the computer asks for a USB-device driver, install the required drivers on the 
CD-ROM supplied with the computer.
–The size of the image exceeds 128 Kb.
•Reduce the size of the capture window.
•Select another image.
The mouse cursor does
not react when using the
cursor control on the
remote control
Computer asks for drivers 
Image for personal start-
up screen cannot be
loaded
Philips Multimedia Projector34English User guide bSure1 / bSure 2
7. Troubleshooting <