Ricoh Mp C4500 Service Manual

3
1. When the Machine Does
Not Operate As wanted
This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.
Indicators
This section explains Indicators displayed when the machine requires the user
to remove misfed paper, add paper, or other perform other procedures.
x: Misfeed indicator Appears when a misfeed occurs.
See p.103 “Removing Jammed Paper”.
B: Add Paper indicator Appears when paper-out condition occurs.
See p.79 “Loading paper”.
D: Add Toner...

When the Machine Does Not Operate As wanted
4
1Panel Tone
The following table explains the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine condi-
tions.
Note
❒Users cannot mute the machines beep alerts. When the machine beeps to alert
users of a paper jam or toner request, if the machines covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.
Reference...

Checking Machine Status and Settings
5
1 Checking Machine Status and Settings
You can check the machines system status.
❖Maintenance Info
You can check the following items under [Maintenance Info]:
[Remaining Toner]
Displays the amount of remaining toner.
[No Staples]
Displays whether there are staples remaining or not.
[Punch Receptacle Full]
Displays whether the hole punch receptacle is full.
[Paper Tray]
Displays the paper type and size loaded in the paper tray.
[Output Tray Full]
Displays...

When the Machine Does Not Operate As wanted
6
1
❖Machine Address Info
You can check the following items under [Machine Address Info]:
[Fax No.]
Displays the machines fax number.
[H.323 Own Fax No.]
Displays the machines alias telephone number.
[SIP User Name]
Displays the machines SIP user name.
[Fax E-mail Account]
Displays the machines fax e-mail account.
[Machine IPv4 Address]
Displays the machines IPv4 address.
[Machine IPv6 Address]
Displays the machines IPv6 address.
❖Enquiry
You can check...

Checking Machine Status and Settings
7
1
AOn the control panel, press [System Status] on the control panel.
BPress each tab and check the contents.
CAfter checking the information, press [Exit]. The previous screen returns.
Note
❒[No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper
Misfeed], and [Cover Open] appear only when these errors occur.
❒For details about how to locate and remove misfeeds, see “Checking
Jammed Paper” or “Removing Jammed Paper”.
Reference
p.104...

When the Machine Does Not Operate As wanted
8
1When an Indicator to the Right of a 
Function Key is LitWhen an indicator to the right of a function key lights up, press the correspond-
ing function key. Then, follow the instructions displayed on the control panel.
If an error occurs in the function you are using, check the message that appears
on the control panel, and then refer to “When a Message is Displayed” for the
relevant function.
Following explain the main reasons the function key is lit....

When You Have Problems Operating the Machine
9
1 When You Have Problems Operating the 
MachineThe following chart gives explanations of common problems and messages.
If other messages appear, follow the instructions displayed.
Important
❒Check the contact address and Serial No. of Machine shown in the call service
message (L), and then contact your service representative.
Problem Cause Solution
Although the copier 
screen appears when the 
machine is turned on us-
ing the main power 
switch, it cannot be...

When the Machine Does Not Operate As wanted
10
1
“Memory is full. 
Do you want to 
store scanned 
file?
” appears.The scanned originals ex-
ceed the number of 
sheets/pages that can be 
stored in the hard disk.Press [Store File] to store pages that 
have been scanned. Delete unneces-
sary files with [Delete File].
Press [No] if you are not storing pag-
es that have been scanned. Delete 
unnecessary files with [Delete File].
“
Self check-
ing...
” appears.The machine is perform-
ing image adjustment...

When You Have Problems Operating the Machine
11
1
Misfeeds occur frequently.The trays side fences 
may not be locked. Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 Check the side fences are locked. 
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.The trays end fence may 
not be set properly. Remove the paper. See p.103 “Re-
moving Jammed Paper”.
 Check the end fence is set properly. 
See p.83 “Changing the Paper Size”.
Misfeeds occur frequently.Paper of undetectable 
size has...

When the Machine Does Not Operate As wanted
12
1
❖Document Server
Problem Cause Solution
“
Exceeded max. 
number of pages 
per file. Do you 
want to store the 
scanned pages as 
1 file?
” appears.The number of scanned 
pages exceeds the capaci-
ty per file of the Docu-
ment Server.To store scanned pages as a file, press 
[Store File]. Scanned data is stored as a 
file in the Document Server. If you do 
not want to store scanned pages, press 
[No]. Scanned data is deleted.
You forgot your pass-
word.You...