Ricoh Mp C4500 Service Manual

When You Cannot Send or Receive Fax Messages as Wanted
43
3
❖Others
When Memory is Full
This section explains likely causes of and possible solutions for problems related
to full memory.
Problem Cause Solution
All fax documents stored 
in memory have been 
lost. Those documents in-
clude ones stored 
through Memory Trans-
mission/Reception, 
Memory Lock, Substitute 
Reception, or Auto Docu-
ment.When about one hour 
passes after power to the 
machine is turned off, all 
fax documents stored in 
memory...

Troubleshooting When Using the Facsimile Function
44
3If an Error Report is Printed
An Error Report is prin ted if a document cannot be su cces sfully sent or received.
Possible causes include a problem with the machine or noise on the telephone
line. If an error occurs during transmission, resend the original. If an error occurs
during reception, ask the sender to resend the document.
Note
❒If an error happens frequently, contact your service representative.
❒The “Page” column gives the total number of...

Turning Off the Main Power / In the Event of Power Failure
45
3 Turning Off the Main Power / In the Event of 
Power Failure
This section explains the machine status when the power is turned off or if the
power fails.
R CAUTION:
Important
❒Do not turn off the main power switch while the power indicator is lit or
blinking. If you do, the hard disk and memory may be damaged and failure
could result.
❒Turn off the main power switch before pulling out the plug. If you pull out
the plug with the switch on, the...

Troubleshooting When Using the Facsimile Function
46
3When an Error Occurs Using Internet Fax
This section explains reports that the machine sends if an Internet Fax error oc-
curs.
Error Mail Notification
The machine sends the Error Mail Notification to the sender when it is unable to
successfully receive a particular e-mail message. A “cc” of this notification is also
sent to the administrators e-mail address when one is specified.
Note
❒You can select to send Error Mail Notification with User...

47
4. Troubleshooting When
Using the Printer Function
This chapter explains likely causes of and possible solutions for printer function
problems.
When a Message Appears during 
Installation of the Printer Driver
This section explains what to do if a message appears when installing the printer
driver.
The following describes operations when a message appears during installation
of the printer driver. Message number 58 or 34 indicates that the printer driver
cannot be installed using Auto Run. Install the...

Troubleshooting When Using the Printer Function
48
4
Windows 2000
This section explains the procedure under Windows 2000.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1
 PCL 5c (“Printer Drivers and...

When a Message Appears during Installation of the Printer Driver
49
4
Windows NT 4.0
This section explains the procedure under Windows NT 4.0.
AOn the [Start] menu, point to [Settings], and then click [Printers].
BDouble-click the Add Printer icon.
CFollow the instructions in Add Printer Wizard.
If the CD-ROM drive is D, the source files of the printer driver are stored in
the following location:
 RPCS (“Printer Drivers and Utilities” CD-ROM)
D:\DRIVERS\RPCS\NT4\(Language)\DISK1
 PCL 5c (“Printer...

Troubleshooting When Using the Printer Function
50
4If USB Connection Fails
This section explains how to troubleshoot a problem related to USB connection.
Problem Cause Solution
The machine is not auto-
matically recognized.The USB cable is not con-
nected properly.Turn off the power of the machine, re-
connect the USB cable, and then turn it 
on again.
Windows has already 
configured the USB set-
tings.Check whether the com-
puter has identified the 
machine as an unsup-
ported device.Open Windows...

When a Message Appears
51
4 When a Message Appears
This section describes the principal messages that appear on the panel display.
If a message not described here appears, act according to the message.
Reference
Before turning the main power off, see “Turning On/Off the Power”, About
This Machine.
Status Messages
This section describes the machine status messages.
Message Problem
ReadyThis is the default ready message. The machine is ready 
for use. No action is required.
Printing...The machine is...

Troubleshooting When Using the Printer Function
52
4
Alert Messages
This section describes the machine Alert messages. 
Message Cause Solution
Cannot connect with 
the wireless card. 
Turn the main power 
switch off, then 
check the card.
/ Problems with the 
wireless card.
/ Problems with the 
wireless board.
 IEEE 802.11b interface 
unit was not inserted 
when the machine 
was turned on, or it 
was pulled out after 
the machine turned 
on.
 The settings are not 
updated although the 
unit is...