Roland XC 540 User Manual

							129
Chapter 7
What to Do If
Downloaded From ManualsPrinter.com Manuals 
						

							130Chapter 7 What to Do If
7-1 The Machine Doesnt Run
The Printer Unit Doesnt Run
Is the power switched on?
Switch on the printers main power, then press the sub power
switch and make sure the sub power switch lights up.
Is  illuminated?
Printing is not performed when  is not illuminated.
Pull back the loading lever, close the front cover, and press
.
Is the front cover open?
Close the front cover.
Is the top menu displayed?
If the top menu isnt displayed, output doesnt start even
when data is sent from the computer. To go to the top menu,
press 
, then press 
Is illuminated?
When  lights up, operation is paused. To resume,
press 
.  goes dark and printing resumes.
Has ink run out?
When printing data is sent while the screen shown in the
figure is displayed, a message
appears and a warning beep
sounds. At the same time, operation pauses. When the ink
cartridge is replaced with a new one, printing or cutting
starts.

 P.91 Determining What Happens When an Ink Cartridge
Is Empty
Is a message displayed on the screen?

 P.137 If a Message Appears

 P.138 If an Error Message Appears
Is the cable connected?
Connect the cable securely.
Is the network connection correct?
Check the port setting for the software RIP. In the software
RIP, specify the IP address assigned to the Roland-
PrintServer.
Make sure the network routing is suitable. Try connecting
the computer and the machine to the same hub, or con-
necting then directly using a crossover cable. If this makes
it possible to perform outputting, it means the problem is in
the network itself.
Make sure the green light is on. If the light is dark, the net-
work connection is not correct.
If output is impossible even though the green light is on,
make sure the IP address and other settings are correct. The
settings on both the machine and the computer must becorrect. Try making the settings again as you check for du-
plicate IP addresses and typing errors.
The Media Take-up System Doesnt Run
Is the cable connected?
Connect the cable for the take-up unit to the machine. To
perform take-up automatically during printing, also make
the setting for the AUTO switch.

 Setup Guide
The Media Heating System Doest Warm Up
Is media loaded?
The media heating system does not warm up to the preset
temperature when 
 is dark ( by default ). Load me-
dia, press 
, and wait for the machine to warm up.

 P.110 Setting How the Media Heating System Operates
Is the temperature of the room too low?
Use the machine in an environment where the temperature
is 20 to 32˚C (68 to 90˚F).
1               2              3               4
5               6              7               8
Green light
Downloaded From ManualsPrinter.com Manuals 
						

							131Chapter 7 What to Do If
Printed Results Are Coarse or Contain Horizontal Stripes
Do the print heads show dot drop-out?
Carry out a printing test and make sure no dot drop-out
occurs. If dot drop-out is present, perform head cleaning.

 P.40 Printing Tests and Cleaning

 P.66 When Head Cleaning Is Not Effective
Have you carried out feed correction?
Large misalignment in the amount of feed of the media may
result in printing that seems coarse or contains horizontal
stripes. Either make the setting on the computer to match
the type of media youre using, or make the setting for cor-
rection on the printer.

 P.103 Performing Feed Correction to Alleviate Horizon-
tal Bands and the Like
Have you carried out bidirectional correction?
When you are performing bidirectional printing, use the
[ADJUST BI-DIR] menu item to carry out correction. The
optimal adjustment value may vary, depending mainly
on the thickness of the media. Set or select an adjustment
value that is suited to the media.

 P.100 Correcting for Misalignment in Bidirectional Print-
ing

 P.101 Correcting for Misalignment in Bidirectional Print-
ing More Precisely
Is the media heating system at a suitable tempera-
ture?
If the ink forms lumps or smudges, raise the temperature.
Note, however, that a temperature that is too high may
degrade the media or cause it to wrinkle.

 P.36 Settings of the Media Heating System
Is the temperature of the room too low?
The media heating system may not warm up sufficiently
when the temperature is 20˚C (68˚F) or lower. Also, even
when the media heating system reach their preset tem-
peratures, adequate effectiveness may not be apparent if
the media is thoroughly chilled. Before printing, allow
the media to come to room temperature.
Is the print mode suitable?
If attractive printing is impossible even when the media
heating system is at a high temperature, try using a higher-
quality print mode.
Depending on the media, smudging may occur when
using a high-quality print mode, and results may also vary
greatly depending on the settings of your RIP program
(such as the color-profile selection). Make settings suited
to the media youre using.
Is the printer installed in a level and stable location?
Never install the machine in a location where it is tilted
or where it may wobble or experience vibration. Also
7-2 Attractive Printing/Cutting Is Impossible
make sure that the print heads are not exposed to mov-
ing air. These factors may lead to missing dots or reduced
printing quality.
Is the media loaded and set up correctly?
If the media is not loaded and set up correctly, media
feed may not be smooth, or printing may be adversely
affected.

 P.135 Media Wrinkles or Shrinks, or Feed Is Unstable
Are the settings for the [PRESET] menu item ap-
propriate?
If the settings selected with the [PRESET] menu item are
not suitable for the type of media, printing may be ad-
versely affected. Choose settings optimized to the media
youre using.

 P.114 Saving Optimized Media Settings As Preset Val-
ues

 P.116 Loading a Saved Preset
Colors Are Unstable or Uneven
Did you shake the ink cartridges gently before in-
stalling them?
Before you install a new ink cartridge, gently shake the car-
tridge.
Was printing paused partway through?
When printing is paused, the coloring at the seam may be
altered when printing resumes. Avoid pausing printing. By
default, printing pauses when ink remaining inside the ma-
chine runs out. Before you perform lengthy printing, check
the amount of ink remaining in the ink cartridges.
Printing may also pause when data is not sent from the com-
puter quickly enough.
Are the operating parameters set to appropriate
values?
Depending on the settings for such menu items as [FULL
WIDTH S] and [PERIODIC CL.], uneven colors may occur.
If the settings have been changed, try restoring them to their
default values.

 P.88 Speeding Up Printing for Narrow Media

 P.88 Keeping Media from Being Soiled by Ink Drops
Is the printer installed in a level and stable location?
Never install the machine in a location where it is tilted or
where it may wobble or experience vibration. Also, ensure
that the printing heads are not exposed to wind or blown
air. These factors may lead to missing dots or reduced print-
ing quality.
Downloaded From ManualsPrinter.com Manuals 
						

							7-2 Attractive Printing/Cutting Is Impossible
132Chapter 7 What to Do If
Are the settings for the [PRESET] menu item ap-
propriate?
If the settings selected with the [PRESET] menu item are not
suitable for the type of media, printing may be adversely
affected. Choose settings optimized to the media youre
using.

 P.114 Saving Optimized Media Settings As Preset Val-
ues

 P.116 Loading a Saved Preset
The Media Becomes Soiled When Printed
Do the print heads contact the media?
The height of the print heads may be too low. Also, if the
media is not loaded and set up correctly, it may wrinkle or
come loose and strike the heads.

 P.135 Media Wrinkles or Shrinks, or Feed Is Unstable

 P.85 Adjusting Head Height to Match Media Thickness
Are the print heads dirty?
The following may cause ink to drip on the media during
printing.
• Buildup of fibrous dust (lint) around the heads.
• Ink transferred to the heads due to rubbing against the
media.
If this happens, clean the heads using the cleaning kit. We
recommend carrying out periodic head cleaning.

 P.68 Cleaning the Heads Using the Cleaning Kit
Are the pinch rollers dirty?
Periodically clean the pinch rollers.
Cutting Is Misaligned or Skewed
Is the media loaded and set up correctly?
If the media is not loaded and set up correctly, or media
feed may not be smooth, cutting may be adversely affected.
Make sure the media is loaded and set up correctly.

 P.135 Media Wrinkles or Shrinks, or Feed Is Unstable.
Are the settings for the cutting conditions appropri-
ate?
Misalignment or skewing may occur if the cutting speed is
too fast or the blade force is too high. Try changing the
cutting conditions. With media having a strong adhesive
layer, the adhesive layer reattaches to itself immediately after
cutting. However, a cutting test shows that the peeling of
the media and the blade traces on the backing paper are
optimal, then the media is being cut properly. Be careful
not to make the blade force too high.
Is the length of printing too long?
For printing followed immediately by cutting in particular,
the longer the page length (that is, the longer the distance
the media is returned after printing), the greater is the chance
of misalignment occurring. It is a good idea to keep the
size of each single page to the minimum necessary.
Are you using media that exhibits large expansion
and contraction?
When youre performing printing followed immediately by
cutting, misalignment occurs if the media expands or con-
tracts. If this happens, try performing printing with crop
marks, then setting the base point and one or more align
points and performing cutting. This corrects for expansion
and contraction of the media.
Is [AUTO ENV. MATCH] set to the DISABLE set-
ting?
The printing and cutting positions may become misaligned
due to ambient temperature or humidity. Setting [AUTO
ENV. MATCH] to ENABLE performs matching to the envi-
ronment to correct for misalignment.

 P.84 Making the Setting for Automatic Adjustment of
the Printer to the Operating Environment 
Is the [CALIBRATION] setting during cutting cor-
rect?
When youre performing printing followed by cutting, go
to the [CUTTING MENU] and set the [CALIBRATION] value
to 0.00.

 P.97 Performing Distance Correction During Cutting
Downloaded From ManualsPrinter.com Manuals 
						

							133Chapter 7 What to Do If
The Media Jams
If an error message is displayed because the media
has jammed, immediately correct the problem. Fail-
ure to do so may damage the print heads.

 P.139 [MOTOR ERROR TURN POWER OFF]
Is the media warped or wrinkled?
Many factors can cause warping or wrinkling. Refer to the
following and correct the problem.

 P.135 Media Wrinkles or Shrinks, or Feed Is Unstable
Is the height of the print heads too low?
Try raising the heads higher. Media may inevitably warp or
wrinkle slightly, so adjust the height of the heads to take
this into account.

 P.85 Adjusting Head Height to Match Media Thickness
7-3 The Media Jams
Downloaded From ManualsPrinter.com Manuals 
						

							134Chapter 7 What to Do If
7-4 The Media Cannot Be Taken Up Smoothly
The Media Cannot Be Taken Up Smoothly
Is media feed unstable?
Various factors can make media feed unstable. Refer to the
following and correct the problem.

 P.135 Media Wrinkles or Shrinks, or Feed Is Unstable
Downloaded From ManualsPrinter.com Manuals 
						

							135Chapter 7 What to Do If
7-5 Media Wrinkles or Shrinks, or Feed Is Unstable
A variety of problems can occur if the media feed is not
smooth. This can cause such problems as poor printing
quality, contact with the media by the print heads, mis-
aligned positioning, media jams, or poor take-up. Take ac-
tion as follows.
Media Wrinkles or Shrinks
Is the media loaded and set up straight and securely?
Feed is not smooth when the media is not straight or
tensioned unevenly on the left and right. Reload the media.
Was loaded media allowed to stand for some time?
Media may shrink or wrinkle, if it is heated for an extended
time. When printing ends, switch off the sub power or re-
move the media.
Are the media clamps mounted?
When youre performing printing, be sure to attach the
media clamps.
Was the media loaded while the heating devices were
hot?
Loading media after the heating devices have warmed up
causes the temperature of the media to rise suddenly, which
may cause the media to shrink or wrinkle during printing.
Before loading media, switch off the sub power and allow
them to cool.
Is the temperature of heating device too high?
Set the temperature to suitable values for the type of media.

 P.36 Settings of the media heating system
Media Feed Is Not Straight
Is the media loaded and set up straight and securely?
Feed is not smooth when the media is not straight or
tensioned unevenly on the left and right. Reload the media.
Media Feed Is Not Smooth
Does the media or the shafts strike some other ob-
ject?
Make sure the media and the shafts do not touch anything
else. This may affect output, even when feed appears to be
smooth.
Is the media too thick?
Media that is too thick may not only cause unstable feed,
but may scrape the print heads, resulting in malfunction.
Never use such media.
Are the grit rollers dirty?
Check to make sure the grit rollers are free of buildup of
foreign material such as media scraps.
Downloaded From ManualsPrinter.com Manuals 
						

							136Chapter 7 What to Do If
7-6 The Print Heads Stopped Moving
If the print-head carriage stops over the platen, take ac-
tion immediately to prevent the heads from drying out.
What to Do First
Switch the sub power off, then back on again. (If the media
is jammed, then also remove the media.) If the heads move
to the standby position (right side of the main unit), it means
the operation has ended successfully.
If the heads did not move, try switching off the main power,
then again switching on the main power, followed by the
sub power.
If the Heads Still Do Not Move
If the heads still do not move, carry out the following emer-
gency response measure, then contact your authorized
Roland DG Corp. dealer or Roland DG Corp. service cen-
ter.
1. Switch off the main power.
2. Open the front cover.
3. Gently move the print heads by hand as far as the standby
position.
4. Insert the head-unit tool into the hole at the bottom of
the machine and turn gently. The cap-unit rises.5. Make the guides at the edges of the print heads line up
with the guides at the edges of the cap unit. Turn the tool
further to bring the cap unit near the heads.
6. When the heads make contact with the cap-unit, turn
the tool one or two more turns.
Make sure the print heads are capped tightly.
Head-unit tool
Downloaded From ManualsPrinter.com Manuals 
						

							137Chapter 7 What to Do If
7-7 If a Message Appears
These are the main messages that appear on the machines
display to prompt correct operation. They do not indi-
cate any error. Follow the prompts and take action ac-
cordingly.
[1 2 3 4 ...]
Only a small amount of ink remains. Replace the cartridge
indicated by the flashing number with a new cartridge.
[PRESS POWER KEY TO CLEAN]
This appears when the machine has been unused for about
one month.
This feature is to remind you to switch on the sub power
once a month.

 P.78 When Not in Use for a Prolonged Period.
[SET SOL CRT.]
Insert the ink cartridge indicated by the flashing number.
This message appears at times such as during cartridge re-
placement.
[REMOVE SOL CRT.]
Remove the ink cartridge indicated by the flashing number.
This message appears at times such as during head clean-
ing.
[SET SOLCL-LIQUID]
Insert the cleaning cartridge indicated by the flashing num-
ber. This message appears at times such as during cartridge
replacement.
[REMOVE SOLCL-LIQUID]
Remove the cleaning cartridge indicated by the flashing
number. This message appears at times such as during head
cleaning.
[SET CARTRIDGE.]
Insert the ink cartridge indicated by the flashing number.
This message appears at times such as during cartridge re-
placement.
[END OF THE SHEET]
The trailing edge of the media was detected during opera-
tion. Press any button on the operation panel to clear the
message. Load new media.
[SHEET NOT LOADED PRESS SETUP KEY]
Load media and press . This message appears when
an attempt to perform a printing test was made while no
media was loaded.
[INSTALL DRAIN BOTTLE]
Check whether the drain bottle is installed. Install the drain
bottle, then press 
.
[CHECK DRAIN BOTTLE]
This appears when a certain amount of discharged fluid
collects in the drain bottle. To clear the message, press
. If this screen appears, go to the [DRAIN BOTTLE]
menu and discard the discharged fluid in the bottle.

 P.62  Disposing of Discharged Ink
[NOW HEATING...]
Wait until the preheater, print heater and dryer reach the
preset temperature. Printing starts when
lights up.
You can stop printing by holding
for one second or
longer while this is displayed. Pressing
makes print-
ing start immediately, without waiting to reach the preset
temperature.
[CLOSE THE FRONT COVER]
Close the front cover.
For safety, the carriage do not operate while a cover is open.
[SET HEAD HEIGHT TO xxx]
The height of the print heads is lower than the height speci-
fied on the computer.
The heads move to a location where you can operate the
height-adjustment lever. Adjust to the displayed height, then
press 
.
[REMOVE MEDIA CLAMPS]
This appears if  is pressed while the media clamp
is attached. Remove the media clamp and press 
.
[TIME FOR MAINTENANCE]
It is time to clean the heads using the cleaning kit. After
verifying, press 
.

 P.68  Cleaning the Heads Using the Cleaning Kit
[TIME FOR WIPER REPLACE]
It is time to replace the wiper. After verifying, press .

 P.72  Replacing the Wipers
Downloaded From ManualsPrinter.com Manuals 
						

							138Chapter 7 What to Do If
7-8 If an Error Message Appears
This describes the error messages that may appear on
the machines display, and how to take action to remedy
the problem. If the action described here does not cor-
rect the problem, or if an error message not described
here appear, contact your authorized Roland DG Corp.
dealer.
 [ALIGN POINT POSITION INVALID]
An attempt was made to set an align point at a loca-
tion where the setting cannot be made.
No align point can be set when the angle of the base point
and the align point is too large.
Reload the media correctly, so that the angle is minimized,
then set the base point and the align point again to match
the crop marks.

 P.51 Performing Cutting with Automatic Crop-mark
Detection
[OPTION-DRYER IS NOT CONNECTED]
When the drying-heater unit is not connected to the printer
, [OPTION DRYER] is set to ENABLE. Switch the sub power
and main power off, and then connect the drying heater
unit to the printer.
[CANT PRINT CROP  CONTINUE?]
The size of the data including the crop marks is larger
than the printing or cutting area of the loaded me-
dia.
To continue performing output without correcting this, press
. At this time, the portion extending beyond the
printing or cutting area and crop marks is not printed. To
stop output, stop sending data from the computer, then raise
the loading lever. Make the printing or cutting area wider
such as by replacing the media with a larger piece of media
or by changing the positions of the pinch rollers, then send
the data again.
The size of the data being output is too small.
Make the scanning direction size of the data at least 65 mm
(2-9/16 in).
To continue performing output without correcting this, press
. At this time, the data is output without printing
the crop marks. To stop output, stop sending data from the
computer, hold down 
 for one second or longer.
Change the size of the data, then send the data again. There
is no limitation in the data size in media-feed direction.
[CARRIAGES ARE  SEPARATED]
The cutting carriage and the printing carriage were
improperly disconnected.
A problem such as a media jam occurred, impeding cor-
rect operation. Operation cannot be continued. Switch the
sub power off, then back on.
[CROPMARK ERROR  NOT FOUND]
Automatic detection of crop marks could not be ac-
complished.
Load the media at the correct position and perform detec-
tion of crop marks again. Depending on the media, it may
not be possible to detect crop marks automatically. If re-
peating automatic crop-mark detection results in an error
again, then perform manual crop-mark detection.

 P.52 Aligning Manually and Cutting
[DATA ERROR CANCELING...]
Output was stopped because a problem was found
in the data received.
Operation cannot be continued. Check whether the data
contains errors. Also, check for a problem with the connec-
tor cable or the computer, and redo the operation from the
step of loading the media.
[HEAD HEIGHT ERROR]
The height-adjustment lever for the print heads was
operated improperly.
Operation cannot be continued. Switch the sub power off,
then back on. To change the head height, use the [HEAD
HEIGHT] menu.

 P.85 Adjusting Head Height to Match Media Thickness
[HEATING TIMEOUT   CONTINUE?]
The preheater or print heater did not reach the pre-
set temperature.
This occurs because the temperature of the location where
the machine is installed is too low. We recommend raising
the temperature. To quit printing, hold down 
 for
one second or longer. To continue waiting for the tempera-
ture to rise, press 
. To start printing immediately,
press
.
[PINCHROLL ERROR INVALID RIGHT POS]
The right pinch roller is positioned at a location
where it does not pinch the media.
Raise the loading lever and move the right pinch roller to
the correct location.

 P.30 Loading and Cutting Off Media
[PINCHROLL ERROR INVALID LEFT POS]
The left pinch roller is positioned at a location where
it does not pinch the media.
Raise the loading lever and move the left pinch roller to the
correct location.

 P.30 Loading and Cutting Off Media
Downloaded From ManualsPrinter.com Manuals