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Samsung Ace 4 Manual

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    							Accessibility
    121
    Answering or ending calls
    Change the method of answering or ending calls.
    On the Apps screen, tap 
    Settings → Accessibility → Answering/ending calls.
    Use the following options:
    •	The home key answers calls: Set the device to answer a call when you press the Home 
    button.
    •	The power key ends calls: Set the device to end a call when you press the Power button.
    Using single tap mode
    Set the device to control incoming calls or notifications by tapping the button instead of 
    dragging it. When an alarm sounds or a call comes in, tap the button to stop the alarm or 
    answer the call instead of dragging the button.
    On the Apps screen, tap 
    Settings → Accessibility, and then tick Single tap mode.
    Viewing accessibility services
    View accessibility services installed on the device.
    On the Apps screen, tap 
    Settings → Accessibility, and view the list of accessibility services 
    available in 
    SERVICES.   
    						
    							Accessibility
    122
    Using other useful features
    •	Searching by voice: Use voice commands to search for webpage content. Use this feature 
    when you are on the move and cannot use your hands to enter text.
    •	Using the notifications panel: Drag the status bar downwards to open the notifications 
    panel. You can view missed calls, new messages, adjust the screen brightness, and more. 
    Refer to Notifications panel for more information.
    •	Using shortcuts to contacts: Add shortcuts to contacts on the Home screen to make calls 
    or send messages more conveniently. Refer to Adding shortcuts for contacts to the Home 
    screen for more information.
    •	Using the voice recorder: Record or play voice memos. Refer to Voice Recorder for more 
    information.   
    						
    							123
    Troubleshooting
    Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
    situations may not apply to your device.
    When you turn on your device or while you are using the device, it 
    prompts you to enter one of the following codes:
    •	Password: When the device lock feature is enabled, you must enter the password you set 
    for the device.
    •	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
    must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
    using the Lock SIM card menu.
    •	PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
    several times. You must enter the PUK supplied by your service provider.
    •	PIN2: When you access a menu requiring the PIN2 , you must enter the PIN2 supplied with 
    the SIM or USIM card. For more information, contact your service provider.
    Your device displays network or service error messages
    •	When you are in areas with weak signals or poor reception, you may lose reception. Move 
    to another area and try again. While moving, error messages may appear repeatedly.
    •	You cannot access some options without a subscription. For more information, contact 
    your service provider.
    Your device does not turn on
    •	When the battery is completely discharged, your device will not turn on. Fully charge the 
    battery before turning on the device.
    •	If the battery is user-replaceable, the battery may not be inserted properly. Insert the 
    battery again.
    •	If the battery is user-replaceable, wipe both gold-coloured contacts and insert the battery 
    again.  
    						
    							Troubleshooting
    124
    The touch screen responds slowly or improperly
    •	If you attach a protective cover or optional accessories to the touch screen, the touch 
    screen may not function properly.
    •	If you are wearing gloves, if your hands are not clean while touching the touch screen, 
    or if you tap the screen with sharp objects or your fingertips, the touch screen may 
    malfunction.
    •	The touch screen may malfunction in humid conditions or when exposed to water.
    •	Restart your device to clear any temporary software bugs.
    •	Ensure that your device software is upgraded to the latest version.
    •	If the touch screen is scratched or damaged, visit a Samsung Service Centre.
    Your device freezes or has fatal errors
    If your device freezes or hangs, you may need to close apps or turn off the device and turn it 
    on again. If your device is frozen and unresponsive, press and hold the Power button and the 
    Volume button down simultaneously for more than 7 seconds to restart it.
    If this does not solve the problem, perform a factory data reset. On the Apps screen, tap 
    Settings → Backup and reset → Factory data reset → Reset device → Erase everything. 
    Before performing the factory data reset, remember to make backup copies of all important 
    data stored in the device.
    If the problem is still not resolved, contact a Samsung Service Centre.
    Calls are not connected
    •	Ensure that you have accessed the right cellular network.
    •	Ensure that you have not set call barring for the phone number you are dialling.
    •	Ensure that you have not set call barring for the incoming phone number.
    Others cannot hear you speaking on a call
    •	Ensure that you are not covering the built-in microphone.
    •	Ensure that the microphone is close to your mouth.
    •	If using a headset, ensure that it is properly connected.   
    						
    							Troubleshooting
    125
    Sound echoes during a call
    Adjust the volume by pressing the Volume button or move to another area.
    A cellular network or the Internet is often disconnected or audio 
    quality is poor
    •	Ensure that you are not blocking the device’s internal antenna.
    •	When you are in areas with weak signals or poor reception, you may lose reception. You 
    may have connectivity problems due to issues with the service provider’s base station. 
    Move to another area and try again.
    •	When using the device while moving, wireless network services may be disabled due to 
    issues with the service provider’s network.
    The battery icon is empty
    Your battery is low. Charge the battery or replace it if the battery is user-replaceable.
    The battery does not charge properly (For Samsung-approved 
    chargers)
    •	Ensure that the charger is connected properly.
    •	If the battery terminals are dirty, the battery may not charge properly or the device may 
    turn off. Wipe both gold-coloured contacts and try charging the battery again.
    •	The batteries in some devices are not user-replaceable. To have the battery replaced, visit 
    a Samsung Service Centre.
    The battery depletes faster than when first purchased
    •	When you expose the battery to very cold or very hot temperatures, the useful charge 
    may be reduced.
    •	Battery consumption increases when you use messaging features or some apps, such as 
    games or the Internet.
    •	The battery is consumable and the useful charge will get shorter over time.   
    						
    							Troubleshooting
    126
    Your device is hot to the touch
    When you use apps that require more power or use apps on your device for an extended 
    period of time, your device may feel hot to the touch. This is normal and should not affect 
    your device’s lifespan or performance.
    Error messages appear when launching the camera
    Your device must have sufficient available memory and battery power to operate the camera 
    app. If you receive error messages when launching the camera, try the following:
    •	Charge the battery or replace it if the battery is user-replaceable.
    •	Free some memory by transferring files to a computer or deleting files from your device.
    •	Restart the device. If you are still having trouble with the camera app after trying these 
    tips, contact a Samsung Service Centre.
    Photo quality is poorer than the preview
    •	The quality of your photos may vary, depending on the surroundings and the 
    photography techniques you use.
    •	If you take photos in dark areas, at night, or indoors, image noise may occur or images 
    may be out of focus.
    Error messages appear when opening multimedia files
    If you receive error messages or multimedia files do not play when you open them on your 
    device, try the following:
    •	Free some memory by transferring files to a computer or deleting files from your device.
    •	Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is 
    DRM-protected, ensure that you have the appropriate licence or key to play the file.
    •	Ensure that the file formats are supported by the device. If a file format is not supported, 
    such as DivX or AC3, install an app that supports it. To confirm the file formats that your 
    device supports, visit www.samsung.com.   
    						
    							Troubleshooting
    127
    •	Your device supports photos and videos captured with the device. Photos and videos 
    captured by other devices may not work properly.
    •	Your device supports multimedia files that are authorised by your network service 
    provider or providers of additional services. Some content circulated on the Internet, 
    such as ringtones, videos, or wallpapers, may not work properly.
    Another Bluetooth device is not located
    •	Ensure that the Bluetooth wireless feature is activated on your device.
    •	Ensure that the Bluetooth wireless feature is activated on the device you wish to connect 
    to.
    •	Ensure that your device and the other Bluetooth device are within the maximum 
    Bluetooth range (10 m).
    If the tips above do not solve the problem, contact a Samsung Service Centre.
    A connection is not established when you connect the device to a 
    computer
    •	Ensure that the USB cable you are using is compatible with your device.
    •	Ensure that you have the proper driver installed and updated on your computer.
    •	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3  or higher 
    installed on your computer.
    •	Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on 
    your computer.
    Your device cannot find your current location
    GPS signals may be obstructed in some locations, such as indoors. Set the device to use  Wi-Fi 
    or a mobile network to find your current location in these situations.   
    						
    							Troubleshooting
    128
    Data stored in the device has been lost
    Always make backup copies of all important data stored in the device. Otherwise, you cannot 
    restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
    the device.
    A small gap appears around the outside of the device case
    •	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
    parts may occur.
    •	Over time, friction between parts may cause this gap to expand slightly.   
    						
    							Copyright
    Copyright © 2014 Samsung Electronics
    This manual is protected under international copyright laws.
    No part of this guide may be reproduced, distributed, translated, or transmitted in any form or 
    by any means, electronic or mechanical, including photocopying, recording, or storing in any 
    information storage and retrieval system, without the prior written permission of Samsung 
    Electronics.
    Trademarks
    •	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
    •	Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
    •	Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are 
    registered trademarks of the  Wi-Fi Alliance.
    •	All other trademarks and copyrights are the property of their respective owners.  
    						
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