Samsung CLP 325W User Manual

							Management tools_ 71
The printer control buttons are, as follows:
•Re
fresh:  Renews the available machines list.
• Add Printer
 :  Allows you to add a new machines.
• Re
move Printer:  Removes the selected machine.
• Set as Default:  Sets the current selected machi
 ne as a default 
machine.
• Stop/St
art:  Stops/starts the machine.
• T
est:  Allows you to print a test page to ensure the machine is working 
prop erly.
• Pr
operties:  Allows you to view and change the printer properties. 
Classes tab
The Classes tab shows a list of available machine classes.
 
1Shows all of the machine classes.
 
2Shows the status of the class and  the number of machines in the 
class.
• Refresh:  Renews the classes list.
• Add Class
 :  Allows you to add a new machine class.
• R
emove Class:  Removes the selected machine class.
Ports configuration
In this window, you can view the list of available ports, check the status of 
each port, and release a port that is  stalled in a busy state when its owner 
has terminated the job for any reason.
 
1Switches to  Ports configuration .
 
2Shows all of the available ports.
 
3Shows the port type, device connected to the port, and status.
•Refresh:  Renews the available ports list.
• R
elease port:  Releases the selected port.
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							Maintenance_ 72
9.maintenance
This chapter provides information about maintaining your machine and the toner cartridge.
This chapter includes:
•Printing a machine report
• Cleaning a machine •
Storing the toner cartridge
• Tips for moving & storing your machine
  
Printing a machine report
You can print a configuration page to view current printer settings, or to help 
troubleshoot printer problems. 
In ready mode, press and hold the  Can
 cel () button for about 5 seconds, 
then release.
A configuration page prints out.
Cleaning a machine
If printing quality problems occur or if you use your machine in a dusty 
environment, you need to clean your machine regularly to keep the most 
optimum printing quality.
 
• Cleaning the cabinet of the machine with cleaning materials 
containing large amounts of alc ohol, solvent, or other strong 
substances can discolor  or distort the cabinet. 
• If 
your machine or the surroundi ng area is contaminated with toner, 
we recommend that you use a cloth or tissue dampened with water 
to clean it. If you use a vacuum cleaner, toner blows in the air and 
might be harmful if inhaled.
Cleaning the outside
Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth 
slightly with water, but be careful not to  let any water drip onto or into the 
machine.
Cleaning the inside
During the printing process, paper, toner and dust particles can accumulate 
inside the machine. This buildup can cause print quality problems such as 
toner specks or smearing. Cleaning t he inside of the machine clears or 
reduces these problems.
1. Turn the machine off  a
 nd unplug the power cord. Wait for the machine to 
cool down.
2. Pre
ss the release button, completely open the front cover.
3. Grasp the handles on the toner cartridge and pull to remove the 
cartridge from the machine.
4.Pull the waste toner container out of the machine using its handle.
5.Pull the imaging unit out  of the machine using the  groove on the front of 
the imaging unit.
 
• Do not touch the green surface of  the drum located in the imaging 
unit. Use the handle on the imaging unit to avoid touching this 
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							Maintenance_ 73
area.
• Be careful not
  to scratch the  surface of the imaging unit.
• If you lea
ve the front cover open for more than a few minutes, the 
imaging unit can be exposed to lig ht. This will cause damage to 
the imaging unit. Close the front  cover should the installation 
need to be halted for any reason.
6. With a dry lint-fre
 e cloth, wipe away any dust and spilled toner from the 
toner cartridges area and their cavities.
 After cleaning, let the machine to dry completely.
 
• If toner gets on your clothing, wip e it off with a dry cloth and wash 
it in cold water. Hot wate r sets toner into fabric.
• If your machi
 ne or its surrounding is contaminated with toner, we 
recommend you to use a cloth or tissue dampened with water 
to clean it. If you use a vacuum  cleaner, toner blows into the air 
then might be harmful to you.
7. Hold
ing the groove on the front of the imaging unit, push imaging unit 
into the machine.
8. Insert the waste toner container into position and then push it to make 
sure that it is firmly seated in place.
9.Slide the toner cartridge back into the machine.
10.Reinstall all the compartments into the machine and close the front 
cover.
 
If the front cover is not completely closed, the machine will not 
operate.
11. Pl
ug in the power cord and turn the machine on.
Storing the toner cartridge
Toner cartridge storage
Toner cartridges contain components that are sensitive to light, 
temperature, and humidity. Samsung suggests users follow the 
recommendations to ensure the optimum  performance, highest quality, and 
longest life from your new Samsung toner cartridge.
Store this cartridge in the same environment as the printer it will be used in; 
this 

should be in controlled office  temperature and humidity conditions. The 
toner cartridge should remain in its original, unopened package until 
installation – If original packaging is not available, cover the top opening of 
the cartridge with paper and store in a dark cabinet.
Opening the cartridge package prior to  use dra
 matically shortens its useful 
shelf and operating life. Do not store on  the floor. If the toner cartridge is 
removed from the printer, always store the cartridge according to the 
following guidelines:
• Insi
de the protective bag from the original package. 
•Store lyin
 g flat (not standing on end) with the same side facing up as if 
was installed in the machine.
• D
o not store consumable in an y of the following conditions:
- T
emperature greater than 40°C (104°F).
-Hu
midity range less than 20% and not greater than 80%.
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							Maintenance_ 74
-An environment with extreme changes in humidity or temperature.
-Direct sunlight or room light.
-Dusty places.
-A car for a long period of time.
-An environment where corrosive gases are present.
-An environment with salty air.
Handling instructions
•Do not touch the surface of the photoconductive drum in the cartridge.
•Do not expose the cartridge to unnecessary vibrations or shock.
•Never manually rotate the drum, especially in the reverse direction; this 
can cause internal damage and toner spillage.
Use of non-Samsung and refilled toner cartridge
Samsung Electronics does not recommend or approve the use of 
non-Samsung brand toner cartridges in your printer including generic, store 
brand, refilled, or remanufactured toner cartridges.
 
Samsung’s printer warranty does not cover damage to the machine 
caused by the use of a refilled, remanufactured, or non-Samsung 
brand toner cartridge.
Estimated cartridge life
Estimated cartridge life (the life of the toner cartridge yield) depends on the 
amount of toner that print jobs require. The actual print yield may vary 
depending on the print density of the pages you print on, operating 
environment, printing interval, media type, and/or media size. For example, 
if you print a lot of graphics, the consumption of the toner is high and you 
may need to change the cartridge more often.
Tips for moving & storing your machine
•When moving the machine, do not tilt or turn it upside down. Otherwise, 
the inside of the machine may be contaminated by toner, which can 
cause damage to the machine or reduce print quality.
•When moving the machine, make sure at least two people are holding 
the machine securely.
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							Troubleshooting_ 75
10.troubleshooting
This chapter gives helpful information fo r what to do if you encounter an error.
This chapter includes:
• Redistributing toner
• Tips for avoiding paper jams •
Clearing paper jams
• Solving other problems
  
Redistributing toner
It is possible that colored images may  be printed with incorrect colors due to 
flawed mixing of toner colors when one of  the colored toner cartridges is low 
on toner. You can temporarily improve  print quality by redistributing the 
toner.
 The Smart Panel program window appears on the computer telling 
you which cartridge is low on toner (See  Using the Smart Panel 
program on page  69 ).
1. Pre
ss the release button, completely open the front cover.
2.Grasp the handle on the toner cartridge and pull to remove the cartridge 
from the machine.
3. Holding both handles on the toner cartri dge, thoroughly rock it from side 
to side to evenly distribute the toner.
 If toner gets on your clothing, wipe it off with a dry cloth and wash it 
in cold water. Hot water  sets toner into fabric.
4. Sl
ide the toner cartridge back into the machine.
5.Close the front cover. Make sure the cover is securely latched.
 
If the front cover is not completely closed, the machine will not 
operate.
Tips for avoiding paper jams
By selecting the correct  media types, most paper jams can be avoided. 
When a paper jam occurs, refer to the guidelines below (See  Clearing 
paper jams on page  76 .
• F
ollow the procedures on  Changing the tray size on page  53 . Ensure 
that the adjustable guides are positioned correctly.
• Do 
not overload the tray. Ensure that  the paper level is below the paper 
capacity mark on the inside of the tray.
• D
o not remove paper from the tray while your machine is printing.
•F
lex, fan, and straighten paper before loading. 
•D
o not use creased, damp, or highly curled paper.
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							Troubleshooting_ 76
•Do not mix paper types in a tray.
• Use only recommen
 ded print media (Setting the paper size and type 
on page  58).
• Ensure tha
 t the recommended side of the print media is facing up in the 
tray.
Clearing paper jams
 
To avoid tearing the paper, pull the jammed paper out slowly and 
carefully. Follow the instructions in the following sections to clear the 
jam. 
If a paper jam occurs, the status LE D on th
 e control panel lights orange. 
Find and remove the jammed paper. 
If paper is jammed in the paper feed ar ea
 , follow the next steps to release 
the jammed paper. 
In the tray
 Click this link to open an animation about clearing a jam.
1. Ope
n and close the front cover. T he jammed paper is automatically 
ejected from the machine. If the pape r does not eject, go to the next 
step.
2. Pull ou
t the tray.
3.Remove the jammed paper by gently pulling it straight out. 
If the paper does not eject when you pu ll, or if you do not see the paper 
in this area, check the fuser area around the toner cartridge (See  Inside 
the machine on page  76 ).
4. In
sert the tray back into the machine  until it snaps into place. Printing 
automatically resumes.
Inside the machine
 Click this link to open an animation about clearing a jam.
 The fuser area is hot. Be careful when removing paper form this area 
to prevent getting your fingers burnt.
1. Ope
n and close the front cover.  The jammed paper is automatically 
ejected from the machine. If the paper does not eject, go to the next 
step.
2. T
o remove the jammed paper, open the rear cover.
3.Carefully remove the jammed paper by pulling in the direction as shown 
below. Most of the jammed paper can be removed in this step.
 
Do not touch the fuser inside the inner cover. It is hot and could 
cause burns. Be careful when removing paper from this area to 
prevent getting your fingers burnt.
If the paper does not eject when you pull, or if you do not see the paper 
i
 n this area, check the paper exit area (See  In the paper exit area on 
page  76 ).
4. C
lose the rear cover. Make sure t hat it is securely closed. Printing 
automatically resumes.
In the paper exit area
 Click this link to open an animation about clearing a jam.
 The fuser area is hot. Be careful when removing paper form this area 
to prevent getting your fingers burnt.
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							Troubleshooting_ 77
1.Gently pull the paper out the output tray.
If you do not see the jammed paper or  if there is any resistance when 
you pull, stop and go to the next step.
2. To 
remove the jammed paper, open the rear cover.
3.Carefully remove the paper by pulling in the direction as shown below. 
Most of the jammed paper can be removed in this step.
If you cannot find the jammed paper , of if there is any resistance 
removing the paper, go to the next step.
 If the paper tears, make sure t hat all of the paper fragments are 
removed from the machine. 4.
Push the fuser 
 levers upwards.
 The fuser area is hot. Take care when removing paper form the 
machine.
5. Open the top cover
  and inner cover.
2
1
6.Holding the inner cover open, carefully take the jammed paper out the 
machine. The inner cover will then close automatically.
 Do not touch the fuser inside the inner cover. It is hot and could 
cause burns. Be careful when removing paper from this area to 
prevent getting your fingers burnt.
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							Troubleshooting_ 78
7.Close the top cover. Make sure that it is securely closed.
8.Push the fuser levers downwards.
9.Open and then close the rear cover or front cover to resume printing.
Solving other problems
The following chart lists some trouble  conditions that may occur and the 
recommended solutions. Follow the suggested solu tions until the problem is 
corrected. If the problem persists , contact a service representative.
Other problems include:
• See  System problems on page  78.
• See  Power problems on page  78.
• See  Paper feeding problems on page  79 .
• See  Printing problems on page  80 .
• See  Printing quality problems on page  81.
• See  Common Windows problems on page  84 .
• See  Common Linux problems on page  84 .
• See  Common Macintosh problems on page  85 .
System problems
ConditionSuggested solutions
The red error light is 
on
 . Turn the machine on/off. If the problem persists, 
contact a
 service representative (See  Contact 
SAMSUNG worldwide on page  94 ”).
 The machine is experiencing problems that 
require service such as LSU error or fuser 
error.
Power problems
 Click this link to open an animation about power problems.
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							ConditionSuggested solutions
The machine is not 
r
 eceiving power, 
or the connection 
ca
 ble between the 
computer and the 
machine is not 
connected properly. •
Plug
 in the power cord and press  Power () 
button on the control panel.
• Disconnect the machine cable and reconnect it.
-Fo
r Local Printing
- For Network 
(CLP-320N(K) /CLP-321N/CLP-325W(K)/ 
CLP-326W only)
Troubleshooting _ 79
Paper feeding problems
ConditionSuggested solutions
Paper jams during 
pr
 inting. Clear the paper jam (See 
Clearing paper jams 
on page  76).
Paper sticks 
together.• Check the maximum paper capacity of the 
tray (See  Print media specifications on 
page  92 ).
• Make
 sure that you are using the correct type 
of paper (See  Print media specifications on 
page  92 ).
• Re
move paper from the tray and flex or fan 
the paper.
• Hu
mid conditions may cause some paper to 
stick together, replace with a new stack.
Multiple sheets of 
p
 aper do not feed. Different types of paper may be stacked in the 
tray. L
oad paper of only one type, size and 
weight.
Paper does not feed 
in
 to the machine. •
Remove any obstructions from inside the 
machine.
• Pa
per has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• T
here is too much paper in the tray. Remove 
excess paper from the tray.
• T
he paper is too thick. Use only paper that 
meets the specifications required by the 
machine (See  Print media specifications on 
page  92 ).
The paper keeps 
jam
 ming. •
There is too much paper in the tray. Remove 
excess paper from the tray.
• An
 incorrect type of paper is being used. Use 
only paper that meets the specifications 
required by the machine (See  Print media 
specifications on page  92 ).
• T
here may be debris inside the machine. 
Open the front cover and remove any debris.
Transparencies stick 
t
 ogether in the paper 
exit. Use only transparencies specifically designed 
for 
laser printers. Remo ve each transparency as 
it exits from the machine.
Envelopes skew or 
fa
 il to feed correctly.Ensure that the paper guides are against both 
sides of the envelopes.
ConditionSuggested solutions
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							Troubleshooting_ 80
Printing problems
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord 
connections.
The machine is not 
selected as the 
default machine.Select your machine as your 
default machine in your Windows.
Check the machine for the following:
•The front cover is not closed. Close the front cover.
•Paper is jammed. Clear the paper jam (See Clearing 
paper jams on page 76).
•No paper is loaded. Load paper (See Loading paper in the tray on page 54).
•The toner cartridge is not installed. Install the toner 
cartridge.
If a system error occurs, contact a service representative.
The connection 
cable between the 
computer and the 
machine is not 
connected properly.Disconnect the machine cable and 
reconnect it.
The connection 
cable between the 
computer and the 
machine is defective.If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different machine 
cable.
The port setting is 
incorrect.Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly. Check the Printing Preferences 
to ensure that all of the print 
settings are correct (See 
Opening 
printing preferences on page 60).
The printer driver 
may be incorrectly 
installed.Repair the machine software (See Installing USB connected 
machine’s driver on page 30, 
Installing network connected machine’s driver on page 37).
The machine is 
malfunctioning.•Check the LEDs on the control 
panel to see if the machine is 
indicating a system error. If the 
error cannot be cleared, contact 
a service representative.
•Checking an error message is 
also possible from the Smart 
Panel on your computer (See 
Using the Smart Panel program on page 69).
The document size 
is so big that the 
hard disk space of 
the computer is 
insufficient to access 
the print job.Allocate more hard disk space on 
your computer for spooling, and try 
printing.
The output tray is 
full.It can hold up to 80 (80 g/m2) 
sheets of plain paper. Once the 
paper is removed from the output 
tray, the machine resumes 
printing.
If the machine is 
used for a long time 
continuously, the 
printing speed could 
be slowed down, or 
the machine could 
pause to cool down. Wait for the machine to cool down. 
Printing automatically resumes 
after the machine is cooled down.
The machine 
selects print 
materials from 
the wrong paper 
source.The paper option 
that was selected in 
the Printing 
Preferences may be 
incorrect.For many software applications, 
the paper source selection is found 
under the Paper tab within the 
Printing Preferences. Select the 
correct paper source. (See 
Opening printing preferences on 
page 60).
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page 
or try adjusting the print quality 
settings.
Half the page is 
blank.The page orientation 
setting may be 
incorrect.Change the page orientation in 
your application. See the printer 
driver help screen.
The paper size and 
the paper size 
settings do not 
match.Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in 
the printer driver settings matches 
the paper selection in the software 
application settings you use.
ConditionPossible causeSuggested solutions
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