Samsung CLP 550 User Manual

							SOLVING PROBLEMS7.3
7
Solving General Printing Problems
For problems with the operation of your printer, refer to the table 
for suggested solutions.
ProblemPossible CauseSolution
The printer does 
not print.The printer is not 
receiving power.Check the power cord connections. Check 
the power switch and the power source.
The printer is not 
selected as the default 
printer.Select 
Samsung CLP-550 Series as your 
default printer.
Check the printer for 
the following:
• The printer cover is 
not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge is 
not installed.Solve the problems.
The printer may be in 
manual feed mode and 
out of paper.Check the display message, add paper to 
the Multi-purpose Tray and press the 
On Line/Continue button on the printer’s 
control panel.
The connection cable 
between the computer 
and the printer is not 
connected properly.Disconnect the printer cable and reconnect 
it.
The connection cable 
between the computer 
and the printer is 
defective.If possible, attach the cable to another 
computer that is working properly and print 
a document. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer setting to make 
sure that the print job is sent to the correct 
port, for example, LPT1. If the computer 
has more than one port, make sure that the 
printer is attached to the correct one.
The printer may be 
configured incorrectly. Check the printer properties to ensure that 
all of the print settings are correct. 
The printer driver may 
be incorrectly installed.Reinstall the printer driver; refer to the 
Setup Guide. Try printing a demo page.
The printer is 
malfunctioning.Check the display message on the control 
panel to determine if the printer is 
indicating a system error.
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							SOLVING PROBLEMS7.4
Printer selects 
print materials 
from the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the paper 
source selection is found under the Paper
 
tab within the printer properties. Select the 
correct paper source. See page 4.7.
Paper does not 
feed into the 
Printer.Paper has been loaded 
incorrectly.Remove paper from the tray and reload it 
correctly. 
Check that the paper size adjusters are set 
correctly.
There is too much 
paper in the paper tray.Remove excess paper from the tray.
The paper is too thick. Use only paper that meets the specifications 
required by the printer.
Print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page or try 
adjusting the print quality settings.
Adjust the print quality settings, such as 
reducing the resolution. If you set the 
resolution to 1200 dpi (Best) change it to 
600 dpi (Normal).
Change the port setting to the USB or 
network port to improve the print speed.
Your printer prints A4-sized paper at 20 
ppm and letter-sized paper at 21 ppm in 
black &white mode. For color printing,  A4/
letter-sized paper prints at 5 ppm.
If using Windows 9x/
Me, the Spooling 
Setting may be set 
incorrectly. From the Start menu, choose Settings and 
Printers. Right-click the 
Samsung CLP-
550 Series
 printer icon, choose 
Properties, click the Details tab, and then 
choose the Spool Settings button. Select 
the desired spool setting.
Half the page is 
blank.The page orientation 
setting may be 
incorrect.Change the page orientation in your 
application. See page 4.6.
The paper size and the 
paper size settings do 
not match.Ensure that the paper size in the printer 
driver settings matches the paper in the 
tray.
ProblemPossible CauseSolution
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							SOLVING PROBLEMS7.5
7
The paper 
keeps jamming.There is too much 
paper in the paper tray.Remove excess paper from the tray.
If printing on special materials, use the 
Multi-purpose Tray.
Check that the paper size adjusters are set 
correctly.
An incorrect type of 
paper is being used.Use only paper that meets the specifications 
required by the printer.
If printing on special materials, use the 
Multi-purpose Tray.
There may be debris 
inside the printer.Open the top cover and remove the debris.
The printer 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect the printer cable and reconnect. 
Try a print job that you have already printed 
successfully. If possible, attach the cable 
and printer to another computer and try a 
print job that you know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected.Check the application’s printer selection 
menu to ensure that your printer is 
selected.
The software 
application is 
malfunctioning.Try printing a job from another application.
The operating system is 
malfunctioning.Exit Windows and reboot the computer. 
Turn the printer off and then back on again.
Pages print, but 
are blank.The toner cartridge is 
defective or out of 
toner.Redistribute the toner. If necessary, see 
page 6.5.
If necessary, replace the toner cartridge.
The file may have blank 
pages.Check the file to ensure that it does not 
contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective.Contact a service representative.
The illustrations 
print incorrectly 
in Adobe 
Illustrator.The setting in the 
software application is 
wrong.Select Download as Bit Image in the 
Advanced Options window of the graphic 
properties. Print the document.
ProblemPossible CauseSolution
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							SOLVING PROBLEMS7.6
The printing 
quality of 
photos is not 
clear.The resolution is set to 
600 dpi (Normal).Change the resolution to 1200 dpi (Best) 
and then try to print again.
The photo resolution is 
very low.If you adjust the photo size in the software 
application, the resolution will be reduced. 
Reduce the photo size and then improve the 
resolution.
ProblemPossible CauseSolution
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							SOLVING PROBLEMS7.7
7
Clearing Paper Jams
NOTE: When removing paper that is jammed, if possible, always 
pull the paper in the direction that it normally moves so as not to 
damage internal components. Always pull firmly and evenly, and 
do not jerk the paper. If the paper tears ensure that all fragments 
of paper are removed, otherwise a jam will occur again.
The display on the control panel tells you where a paper jam 
occurs. Refer to the table below to locate the paper jam and to 
clear it: 
To resume printing after clearing paper jams, you must open 
and close the right cover.
MessageLocation of JamGo to...
Jam0 In Tray1 In the paper feed areapage 7.8
Jam0 In Tray2
In the optional tray 2page 7.18
Jam
Inside Printer
Inside printerpage 7.10
Jam
In Exit Area 
In the paper exit areapage 7.11
Jam
In Duplex Path
 
In the duplex areapage 7.14
Jam0 In MP Tray
In the multi-purpose traypage 7.10
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							SOLVING PROBLEMS7.8
In the Paper Feed Area
If paper is jammed in the paper feed area, ‘Jam0 In Tray1’ 
appears on the display.
1Using the handle, open the right cover. 
2Carefully remove the misfed paper in the direction, as 
shown. Go to step 6. 
If there is any resistance, and the paper does not move 
immediately when you pull, stop pulling and go to step 3.
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							SOLVING PROBLEMS7.9
7
3Pull the tray open. After you pull it all the way out, lift up 
the front part of the tray slightly to release the tray from 
the printer.
4Remove the jammed paper by gently pulling it straight out. 
5To replace the tray, lower the rear edge, align it to the slot 
and slide it into the printer. 
6Close the right cover. The printer resumes printing.
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							SOLVING PROBLEMS7.10
In the Multi-purpose Tray
‘Jam0 In MP Tray’ appears on the display when you print using 
the Multi-purpose Tray and the printer detects that there is 
either no paper or the paper is improperly loaded.
If the paper is not feeding properly, pull the paper out of the 
printer.
To resume printing, open and close the right cover.
Inside the Printer
If paper is jammed inside the printer, ‘Jam Inside Printer’ 
appears on the display.
1Using the handle, open the right cover.
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							SOLVING PROBLEMS7.11
7
2Remove the jammed paper, in the direction shown. To avoid 
the paper tearing, pull it out gently and slowly.
NOTE: If the paper tears, make sure that all of the paper 
fragments are removed from the printer.
3Close the right cover. The printer resumes printing.
In the Paper Exit Area
If paper is jammed in the paper exit area, ‘Jam In Exit Area’ 
appears on the display.
1If a long portion of the paper is visible, pull it straight out. 
Go to step 7.
If you cannot find the jammed paper or there is any 
resistance removing the paper, go to step 2.
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							SOLVING PROBLEMS7.12
2Using the handle, completely open the left cover until it is at 
right angles to the main frame and the toner cartridges are 
ejected.
CAUTION: If the left cover is not completely open, the top cover 
release button does not press.
3Press the top cover release button to unlatch the top cover 
and open it all the way.
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