Samsung CLP 550 User Manual

							SOLVING PROBLEMS7.13
7
4Carefully take the jammed paper out of the printer.
CAUTION: Do not touch the fuser. It is hot and could cause 
burns! The fuser’s operating temperature is 180°C (356°F). Take 
care when removing paper from the printer.
5After making sure that the left cover is open, close the top 
cover. Make sure that it is securely latched.
CAUTION: Do not try to close the left cover with the top cover 
open. This may cause damage to the printer.
The fuser
is hot!
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							SOLVING PROBLEMS7.14
6Close the left cover firmly.
7Open and close the right cover to resume printing.
In the Duplex Area
If paper is jammed in the duplex area, ‘Jam In Duplex Path’ 
appears on the display.
1Using the handle, open the right cover.
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							SOLVING PROBLEMS7.15
7
2Locate the jammed paper, and then pull it out gently and 
slowly to avoid the paper tearing. Go to step 8.
NOTE: If the paper tears, make sure that all of the paper 
fragments are removed from the printer.
If you cannot find the jammed paper or there is any 
resistance removing the paper, go to step 3.
3Using the handle, completely open the left cover until it is at 
right angles to the main frame and the toner cartridges are 
ejected. 
CAUTION: If the left cover is not completely open, the top cover 
release button does not press.
OR
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							SOLVING PROBLEMS7.16
4Press the top cover release button to unlatch the top cover 
and open it all the way.
5Locate the jammed paper, and then carefully take it out of 
the printer.
CAUTION: Do not touch the fuser. It is hot and could cause 
burns! The fuser’s operating temperature is 180°C (356°F). Take 
care when removing paper from the printer.
The fuser
is hot!
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							SOLVING PROBLEMS7.17
7
6After making sure that the left cover is open, close the top 
cover. Make sure that it is securely latched.
CAUTION: Do not try to close the left cover with the top cover 
open. This may cause damage to the printer.
7Close the left cover firmly.
8Close the right cover. The printer resumes printing.
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							SOLVING PROBLEMS7.18
In the Optional Tray2
If paper is jammed in the optional tray2, ‘Jam0 In Tray2’ 
appears on the display.
1Using the handle, open the right cover.
2Remove the jammed paper in the direction shown. To avoid 
the paper tearing, pull it out gently and slowly. Go to step 
10. 
If you cannot find the jammed paper in the printer, go to 
step 3. 
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							SOLVING PROBLEMS7.19
7
3Open the outer jam cover in Tray 2.
4Open the inner cover of Tray 2.
5Pull the jammed paper out in the direction shown. To avoid 
the paper tearing, pull it out gently and slowly. 
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							SOLVING PROBLEMS7.20
6Close the two jam covers and go to step 10.
If there is any resistance, and paper does not move 
immediately when you pull, stop pulling and continue to 
step 7.
7Pull the optional tray2, out of the printer.
8If you see the jammed paper, remove the paper from the 
printer by gently pulling it straight out.
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							SOLVING PROBLEMS7.21
7
9Slide the tray back into the printer and close the two jam 
covers. 
10Open and close the right cover. The printer resumes 
printing. 
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 7.7. 
• Follow the procedures on page 3.4. Ensure that the adjustable 
guides are positioned correctly.
• Do not overload the paper tray. Ensure that the paper is below 
the paper limit mark on the inside wall of the tray.
• Do not remove the paper from the tray while printing.
• Flex, fan and straighten the paper before loading. 
• Do not use creased, damp or curled paper.
• Do not mix paper types in the tray.
• Use only recommended print materials. See “Paper 
Specifications” on page G.4.
• Ensure that the print side is facing down when loading paper 
in the tray and in the Multi-purpose Tray.
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							SOLVING PROBLEMS7.22
Solving Print Quality Problems
Dirt inside of the printer or improper paper loading may reduce 
the print quality. See the table below for troubleshooting. 
ProblemSolution
Light or faded 
print
If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily 
extend the toner cartridge life. See “Redistributing the Toner” 
on page 6.5. If this does not improve the print quality, install a 
new toner cartridge of the faded color.
• The paper may not meet paper specifications (for example, 
the paper is too moist or too rough). See “Paper 
Specifications” on page G.4.
• A combination of faded or smeared defects may indicate that 
the toner cartridge needs cleaning. See page 6.31.
• The surface of the LSU may be dirty. Clean the LSU. See 
page 6.30.
Toner specs• The paper may not meet the specifications (for example, the 
paper is too moist or too rough). See “Paper Specifications” on 
page G.4.
• The transfer roller or the paper path may be dirty. See 
“Cleaning the Inside of the Printer” on page 6.31.
DropoutsIf generally rounded, faded areas occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the 
job.
• The moisture content of the paper is uneven or the paper has 
moist spots on its surface. Try a different brand of paper. See 
“Paper Specifications” on page G.4.
• The paper lot is bad. The manufacturing process can cause 
some areas to reject toner. Try a different kind or brand of 
paper.
• The toner cartridge may be defective. See “
Vertical repetitive 
defects
” on the next page.
• If these steps do not correct the problems, contact a service 
representative.
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