Samsung Dcs 400si General Description Manual

CONTENTS
4.1.13
sults in an Auto Answer intercom call being made to the BOSS (providing the BOSS
is free). A station can only be the BOSS of one SECRETARY pool. In addition, a
station cannot be in more than one pool.
EXTERNAL MUSIC INTERFACES
The 400si provides an interface for connecting a customer-provided external mu-
sic source. Additional two sources can be provided with additional hardware.  These
sources can be used for background music, station music on hold, trunk music on
hold and transfer...

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4.1.14
is someone still in the group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When
desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the access code and the group
desired. A station user is allowed to be in several groups, providing a key and the
extender of that group are assigned for each group on the user’s phone....

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4.1.15
LEAST COST ROUTING
Least Cost Routing (LCR) is the ability to automatically select the most cost effec-
tive central office route for the outside number dialed by any station. The DCS
400si LCR program includes the following features:
•Option to use or not use LCR on a tenant basis
•Programmable LCR access code
•Digit analysis table 3000 entries each with ten digits
•Routing by time of day and day of week (4 time bands per day)
•Routing according to individual station class
•Modify digits...

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4.1.16
MUSIC ON HOLD—FLEXIBLE
With external music on hold sources connected, each C.O. line may be programmed
to receive one of the external sources, internally-generated tones, chime music or
no music when it is placed on hold. If there are no external sources installed, each
line may receive either a system-generated tone or no music. The system-gener-
ated tone is a beep every ten seconds. The DCCP card provides an internally
chimed music source playing Green Sleeves and the DMAPI internally...

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4.1.17
POWER FAILURE TRANSFER
The DCS 400si cabinet can be equipped with the 16 circuit power fail relay transfer
unit (DPFT). If power fails, these relays can be used to reroute the C.O. lines on the
card to single line telephones. When power is restored to the system, the lines and
stations return to normal operation and calls in progress will be disconnected.
PRIME LINE SELECTION
Any station can be programmed to automatically select a specific line, trunk group,
telephone number, station or...

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4.1.18
AUTOMATIC / MANUAL
Ring destinations will automatically change based on time of day and day of week.
At any time the system can be manually forced into a specific ring plan. It will
remain in this ring plan until manually taken out.
HOLIDAY SCHEDULE
The system has a table of 20 dates that are used to define holidays. On a date
designed as a holiday the system will remain in a ring plan for that calendar day
providing the system was already in night service. This feature will override the...

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4.1.19
assigned to more than one group. The default directory numbers to call these groups
are 501–549 and default four digit directory numbers are 5001–5049  Group 500 is
reserved for the operator group and is called by dialing “0.” Each station group has
its own recall timer for calls transferred to that group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides, via an optional SIM, records of calls made, received and
transferred. Connecting a customer-provided printer or call...

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4.1.20
SYSTEM MAINTENANCE ALARMS
The 400si continuosly performs internal system diagnostics. When either \
a major 
or minor fault is detected the system can ring stations with an ALARM KE\
Y as-
signed. The keyset display shows information that includes the descripti\
on, loca-
tion and date and time stamp for each alarm. 
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset 
or sent to a printer (see sample Alarm Report in section 4. 11 of this document ). In...

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4.1.21
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRAFFIC REPORTING
The DCS 400si system can store peg counts for various types of calls. These peg
counts can be printed on-demand, daily at 23:59 p.m., or weekly on Saturday at
23:59 p.m. The report includes statistics for each trunk, trunk group, station, station
groups and page announcements. 
For more details and explanations see sections
4.9 and 4.10 of...

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AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from...