Samsung Dcs Hotel Operator General Description Manual

CONTENTS
4–1.4
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the N/N
key is pressed to view the other pieces of CID or ANI information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID or ANI information associated with this
next call in queue at your station. Either the CID name or...

CONTENTS
4–1.5
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID/ANI information for
the last 50 calls that rang but were not answered. The list is accessed using the
operator’s passcode. When reviewing this list, you are provided options to CLEAR
the entry or DIAL the number. You can use the NND key to toggle between the CID
name, CID or ANI number and the date and time the call came in. The system must
be using LCR to dial numbers from the abandon call list.
CID/ANI...

CONTENTS
4–1.6
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is
programmable on a per-station basis to allow for differences in individual work
habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FOLLOW ME
This feature allows the user to forward all calls...

CONTENTS
4–1.7
call automaticall y. There are no extra buttons to press and there is no lost 
time  looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station\
 by dialing a 
code plus that station ’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (20)
In addition, calls can be picked up from a station group in a similar ma\
nner. The
group pickup feature allows users to answer any call ringing within...

CONTENTS
4–1.8
CONFERENCE
The system allows five simultaneous conferences.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.
COMPUTER TELEPHONY...

CONTENTS
4–1.9
Telephony server to the DCS is an EIA-232 connection via a Samsung Serial\
 Inter- 
face Module (SIM).
CUSTOMER SET RELOCATION
Customer Set Relocation allows the customer to exchange or swap similar \
stations
in the DCS without wiring changes. All individual station assignments su\
ch as trunk
ring, station group, station COS, station speed dial, button  appearances, call for-
warding, etc. will follow the Customer Set Relocation program.
DATA SECURITY
Single line extensions used with...

CONTENTS
4–1.10
DIRECT INWARD SYSTEM ACCESS (DISA)
Users can call in on specific DISA lines at any time, input a security code and
receive system dial tone. Users can now place internal calls or if permitted, calls
using C.O. lines. The caller must have a tone dial phone and know his/her DISA
security code. DISA lines can be used as both way lines or incoming only and may
be active in day mode, night mode or both. The C.O. lines used for DISA must have
disconnect supervision.
DIRECT TRUNK SELECTION
Each...

CONTENTS
4–1.11
DOOR PHONE NIGHT RING
The ring destination of door phone calls may be different at night than during the
day. For example, large factories may want these calls directed to a security desk
after hours.
E & M TIE LINES (T1/COPPER)
Your office can be connected to another office with a tie line. Use it to make calls to
stations in the other system. If programming allows, you can access lines in the
other system to make outside calls. Tie line calls can be put on hold, transferred
and...

CONTENTS
4–1.12
RETARY is busy, the call hunt to the next available SECRETARY assigned to that
BOSS. If the SECRETARY must communicate with the BOSS while he/she is in
DND, pressing the corresponding BOSS button on the SECRETARY’s keyset re-
sults in an Auto Answer intercom call being made to the BOSS (providing the BOSS
is free). A station can only be the BOSS of one SECRETARY pool. In addition, a
station cannot be in more than one pool.
EXTERNAL MUSIC INTERFACES
Each Trunk A and Trunk A1 card provides...

CONTENTS
4–1.13
IN GROUP/OUT OF GROUP
Individuals assigned to a station hunt group may temporarily remove their tele-
phones from the group by pressing the In/Out of Group button providing that there
is someone still in the group. Stations out of a group will not receive calls to that
group but will continue to receive calls to their individual extension numbers. When
desired, the user may put him/herself back into the group by pressing the button
again. Users who do not have this button may dial the...