Samsung Dcs Hotel Operator General Description Manual

CONTENTS
4–1.14
MEET ME PAGE AND ANSWER
After a user makes a Meet Me Page, the user may remain off-hook to allow the
paged party to meet the user for a private conversation.
MEMORY PROTECTION
In the event that power is lost to the system, all customer data contained in memory
is retained by the use of a “super capacitor” for approximately seven days. In addi-
tion, the PCMMC computer program may be used to produce a backup copy of the
customer data.
MESSAGE WAITING INDICATIONS
When calling a station and...

CONTENTS
4–1.15
OFF PREMISES EXTENSIONS (OPX)
A single line (tip and ring) extension from an SLI card may be connected to tele-
phone company-provided OPX circuits to remote locations. 8SLI cards and KDb-
SLIs do not support off premises extensions.
OPERATOR GROUP
The operator group can contain 32 stations to answer incoming calls. Calls to this
group can be set for distributed, sequential or unconditional ringing. Operators can
use the In/Out of Group feature to meet flexible operator requirements....

CONTENTS
4–1.16
PROGRAMMABLE TIMERS
There are over 50 programmable system timers to allow each installation to be
customized to best fit the end user’s application.
RECALLS
Calls put on hold, transferred or camped-on to any station will recall to the originat-
ing station if not answered within a programmable time. A recall that goes unan-
swered for the duration of the attendant recall timer will recall to the system opera-
tor group. Hold, transfer, camp-on and attendant recalls have individual...

CONTENTS
terns—sequential, distributed and unconditional—is available for each group. Each
unconditional group may contain a maximum of 32 stations and each sequential
and distributed group may contain a maximum of 48 stations. A station may be
assigned to more than one group. The default directory numbers to call these groups
are 501–529. Group 500 is reserved for the operator group and is called by dialing
“0.” Each station group has its own recall timer for calls transferred to that group.
STATION...

CONTENTS
4–1.18
denied on a per-class basis. Class A stations have no dialing restrictions and Class
H stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone
company features such as CID blocking (*67) or call waiting disable...

CONTENTS
MAXIMUM OF FIVE GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-up
timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls in
queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a...

CONTENTS
4–1.20
VOICE MAIL – CADENCE
CADENCE is Samsung’s proprietary Voice Mail/Auto Attendant/Fax System de-
signed into a single board computer card that installs in any universal card slot
(only one per system). This card, the CVM8A comes standard with (4) four chan-
nels of communication and can easily be expanded to eight (8). Simply plug on a
small daughterboard to get the addition four channels.
Because this fully feature self contained system is integrated directly with the DCS
processor,...

CONTENTS
4–2.1
STATION FEATURES
ADD-ON MODULEON-HOOK DIALING
APPOINTMENT REMINDERPROGRAMMABLE KEYS
AUTOMATIC HOLDPROGRAMMED STATION MESSAGES
AUTOMATIC PRIVACYPROTECTION FROM BARGE-IN
BACKGROUND MUSICPULLOUT DIRECTORY TRAY
BUSY STATION CALLBACKPULSE TO TONE SWITCH OVER
BUSY STATION INDICATIONS (BLF)REDIAL
CALL FORWARDINGAUTO RETRY
CALL PICKUPLAST NUMBER
DIAL BY NAMESAVE NUMBER
DIAL BY VOICE†REMOTE HOLD
DIRECT STATION SELECTION (DSS)RING MODES
DO NOT DISTURB (PROGRAMMABLE)AUTO ANSWER
DOOR LOCK...

CONTENTS
4–2.2
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are...

CONTENTS
4–2.3
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow
or ignore station call forwarding. A per-station option controls whether internal calls
forward to voice mail or not. Single line telephones must have the system adminis-
trator program this feature for them.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any station by dialing a
code plus that...