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Samsung Ds 24d Keyset User Guide

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    							TABLE OF CONTENTS
    AB
    OUT THIS B
    OOK
    ..........................................................
    1
    THINGS Y
    OU SHOULD KNOW
    ............................
    2–5
    OUTSIDE CALLSMaking an Outside Call
    ......................................................................
    6
    Answering an Outside Call
    ..................................................................
    6
    Universal Answer 
    ........................................................................\
    ........
    6
    Recall Dial T
    one
    ........................................................................\
    ..........
    7
    Sending a Flash
    ........................................................................\
    ..........
    7
    Busy Line Queuing with Callback 
    ......................................................
    7
    Canceling Callback
    ........................................................................\
    ......
    7
    INTERCOM CALLSCalling Other Stations
    ........................................................................\
    ..
    8
    Answering Intercom Calls
    ....................................................................
    8
    Voice Announce Mode
    ........................................................................\
    8
    Auto Answer Mode
    ........................................................................\
    ......
    8
    Busy Station Callback
    ........................................................................\
    9
    Busy Station Camp-on
    ........................................................................\
    9
    Calling Y
    our System Operator
    ............................................................
    9
    CALL PROCES
    SING
    Holding Calls
    ........................................................................\
    ........
    10–11
    Transferring Calls
    ........................................................................\
    12–13
    Transfer with Camp-On
    ......................................................................
    12
    Transfer to V
    oice Mail
    ........................................................................\
    13
    Call W
    aiting
    ........................................................................\
    ................
    13
    Conference Calls
    ........................................................................\
    ......
    13
    Forwarding Calls
    ........................................................................\
    ..
    14–16
    Call Pickup
    ........................................................................\
    ................
    16
    SAMSUNG DS 616 SYSTEM
    June 2002DS 24D 
    KEYSET USER GUIDE
    Samsung Telecommunications America reserves the right without prior notice to rev\
    ise infor-
    mation in this guide for any reason. Samsung Telecommunications America also reserves the
    right without prior notice to make changes in design or components of eq\
    uipment as engi-
    neering and manufacturing may warrant. Samsung Telecommunications America disclaims all
    liabilities for damages arising from the erroneous interpretation or use\
     of information presented
    in this guide. 
    						
    							CUSTOMIZING Y
    OUR KEYSET
    Select Ring T
    one
    ................................................................................
    28
    Change Y
    our P
    asscode
    ....................................................................
    28
    Set Answer Mode
    ..............................................................................
    28
    Automatic Hold
    ..................................................................................
    28
    Headset Operation
    ............................................................................
    29
    Hot K
    eypad
    ........................................................................................
    29
    Key Confirmation T
    one
    ......................................................................
    29
    Rejoining a P
    age
    ..............................................................................
    30
    Ring Preference
    ................................................................................
    30
    DISPLA
    Y FEA
    TURES
    Interactive Display K
    eys
    ....................................................................
    31
    Directory Information 
    ......................................................................
     31
    Dial by Directory
    ................................................................................
    32
    Call Progress Displays
    ......................................................................
    32
    Display Number Dialed
    ......................................................................
    32
    Call Duration T
    imer
    ............................................................................
    32
    Auto T
    imer
    ..........................................................................................
    33
    Timer F
    unction
    ..................................................................................
    33
    Viewing Message Indications
    ............................................................
    33
    Alarm Reminder Messages
    ..............................................................
    33
    Personal Speed Dial Names
    ............................................................
    34
    Station Names ..................................................................................35Managing K
    ey Assignments ..............................................................35
    Caller ID .......................................................................................36–39LCR
    with Clear
    ............
    ......................................................................39
    SVM-400
     ...................................................................................40
    Flow Chart .........................................................................................41Accessing your Mailbox ...................................................................42Getting Started ..................................................................................43Listening to your Messages ...............................................................43Message F
    orwarding Options ..........................................................44
    Sending Messages......................................................................44Personal Greetings ............................................................................44Mailbox Administration .....................................................................45Access Manager (F
    ollow Me) ............................................................46
    DIALING FEA
    TURES
    Speed Dialing
    ....................................................................................
    17
    Programming P
    ersonal Speed Dial Numbers
    ............................
    17–18
    One T
    ouch Speed Dialing
    ................................................................
    18
    Last Number Redial
    ..........................................................................
    18
    Save Number with Redial
    ..................................................................
    18
    Chain Dialing
    ....................................................................................
    19
    Automatic Redial/Retry
    ......................................................................
    19
    Pulse to T
    one Changeover
    ................................................................
    19
    PAGING AND MES
    SAGING
    Making an Internal P
    age
    ....................................................................
    20
    Making an External P
    age
    ..................................................................
    20
    All P
    age
    ..............................................................................................
    20
    Meet Me P
    age
    ....................................................................................
    21
    Call P
    ark and P
    age
    ............................................................................
    21
    Messages—Set and Cancel
    ........................................................
    21–22
    Returning Messages
    ..........................................................................
    22
    Programmed Messages
    ....................................................................
    22
    CONVENIENCE FEA
    TURES
    Do Not Disturb
    ..................................................................................
    23
    One T
    ime DND
    ..................................................................................
    23
    Mute
    ..................................................................................................
    23
    Background Music
    ............................................................................
    23
    Appointment Reminder/Alarm Clock
    ................................................
    24
    Door Phone Calls
    ..............................................................................
    24
    Executive/Secretary Hotline
    ..............................................................
    25
    Group Listening
    ................................................................................
    25
    Account Codes
    ..................................................................................
    26
    Locking Y
    our K
    eyset
    ..........................................................................
    26
    Off
    -Hook V
    oice Announce
    ..........................................................
    26–27
    OHV
    A Block
    ......................................................................................
    27
    OHV
    A Reject
    ......................................................................................
    27
    In Group/Out of Group
    ......................................................................
    27 
    						
    							ABOUT THIS BOOK
    Your DS 24D keyset is the most visible part of your telephone system. 
    Please take the time to study this guide and to become familiar with the op-
    eration of your keyset. Keep this guide handy. You may need to look up in-
    structions for infrequently used features.
    Learning to use your keyset correctly will make everyday telephone commu-
    nications a breeze.
    This book is written based on the factory default settings for the feature
    access codes. Sometimes, due to programming requirements, these codes
    may be changed. If you find that a feature code does not work as described
    in this book, please contact your installation and service company to deter-
    mine the correct code.
    NOTE: DS 24D keysets are available only for Samsung DS 616 phone sys-
    tems.
    1
    Personal Services .......................................................................47Keyset User F
    eatures ..................................................................48–49
    Interactive Displays  .........................................................................49PERSONAL SPEED DIAL NUMBERS
    ........
    50–51 
    						
    							3 Your outside calls will light green on your keyset and red on other keysets.
    You never lose sight of your calls while they are on hold. They stay right
    where you put them and are identified with a green flashing light.
    Some simple rules to remember:
     Any steady LED indicates the line or feature is in use.
     A fast flashing green LED indicates a new call ringing in.
     A slow flashing green or red LED indicates a call is on hold.
     A slow flashing amber LED indicates a recall to your keyset.
    SPEAKERPHONEDS 24D keysets are speaker phones. Pressing the SPEAKERkey will
    answer or release a call on the speakerphone. Switching from the handset
    to the speakerphone is easy. Simply press the SPEAKERkey and hang up
    the handset.VOLUME CONTROLSThe DS 24D keyset uses the UP and DOWN keys to adjust the ringer volume
    while the keyset is ringing, the speaker volume while the speakerphone is in
    use and the handset volume while you are listening. These three levels will
    be stored in memory until changed. If background music is turned on at your
    keyset, the volume keys will also control the level of music. The volume of
    pages heard through the speaker of a keyset can be adjusted during a page
    announcement by using the volume keys. There are 16 levels for each vol-
    ume setting, except Ring volume, Off-Hook volume, and Handset volume.
    The are 8 levels for Ring volume, Off-Hook volume, and Handset volume.
    The volume of Off-Hook ring is controlled by a user-programmable setting.FEATURE ACCESS CODESThis user guide is written based on the default access code for using system
    features. If the system numbering plan has been changed some of the
    access codes may not be correct. Your installing company can inform you
    of the correct codes.
    2
    THINGS YOU SHOULD KNOW
    USER ORIENTATIONDS 24D telephones are called “keysets.” They contain buttons or “keys” that
    are used to access or activate the many features of your office phone sys-
    tem. The keys with paper designation strips are programmable keys. This
    means they can be programmed for a specific function on your keyset and
    that same button can be something different on another keyset. See the sys-
    tem manager to get your most frequently used features assigned to your
    programmable keys. When changes are made, be sure that your program-
    mable keys are relabeled properly.
    Lines from the telephone company are “C.O. lines.” Calls on these lines are
    referred to as “outside calls.” Your system can have individual C.O. line keys
    or lines may be assigned to groups. When they are in a group, you access
    a line by dialing an access code or pressing a route button. For example, dial
    9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is
    used, pressing the “LCR” key will automatically select a preprogrammed
    C.O. line according to what digits are dialed. Each line in the system is num-
    bered, beginning with 701, then 702, 703, etc.
    Direct Station Selection (DSS) keys are programmed to ring specific sta-
    tions. You can press a DSS key instead of dialing the extension number. A
    DSS key  lights red when that station is busy (Busy Lamp Indication).
    DS 24D keysets provide distinctive ring patterns:
     Outside calls have a single ring tone repeated.
     Internal calls have a double ring tone repeated.
     Door phone calls and alarm/appointment reminders have a triple ring
    tone repeated.CALL INDICATIONSThe keys on your phone have light emitting diodes (LEDs). These are tri-col-
    ored LEDs that light green, red or amber (green and red together). 
    Intercom calls, also called internal calls, always appear on your CALL but-
    tons. They will always light green. You can have up to eight CALL buttons,
    but at least two are recommended.
    Outside calls appear on individual line keys if they are assigned. When an
    individual line is not assigned to its own key, it will appear on a CALL button. 
    						
    							5
    DS 24D KEYSET
    4SYSTEM TONESThe system provides several tones to assist you. Some of these tones are\
    already familiar to you.Intercom Dial T one—A steady tone that indicates you can begin dialing.DIAL TONE —CONTINUOS
    CONTINUOUS
    Ringback T one—Indicates the station you dialed is ringing.RINGBACK TONE —
    400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF
    CONTINUOUS
    Busy Tone—Indicates the station you dialed is busy .BUSY TONE—350 ms ON/350 ms OFF
    CONTINUOUS
    DND/No More Calls T one—Fast busy tone indicates the station you
    dialed is in the Do Not Disturb mode or cannot receive any more calls.DND/NO MORE CALLS TONE —250 ms ON/250 ms OFF
    FOR TEN SECONDS
    Transfer/Conference T one—Indicates your call is being held and you can
    dial another party .TRANSFER/CONF TONE —100 ms ON/100 ms OFF
    CONTINUOUS
    Confirmation T one—Very short beeps followed by dial tone indicate you
    have correctly set or canceled a system feature.CONFIRMA TION TONE —100 ms ON/100 ms OFF
    FOR ONE SECOND
    Error T one—A continuous single level tone indicates you have done
    something incorrectly . Try again.ERROR TONE —CONTINUOUS
    CONTINUOUS
    Scr oll
    Vo lume
    DS 24D
    12
    ABC
    3DEF
    4GHI
    5JKL
    6MNO
    7PRS
    8TUV
    9WXYZ
    0
    Transfer Redial HoldSpeaker
    32 CHARACTER DISPLA Y
    T wo lines with 16 characters each.
    SOFT KEYS
    Used to activate
    features via the
    display .
    SCROLL KEY
    Used to scroll
    through displays.
    8 PROGRAMMABLE KEYS WITH
    TRI-COL ORED LIGHTS 
    K eys 1-3 (1-6) are automatically
    assigned as Direct T runk keys. Key
    #8 is a message key , by default.
    Although all 8 keys may be 
    programmed for any system 
    features/functions. 16 PROGRAMMABLE KEYS WITH
    TRI-COL ORED LIGHTS 
    Used to call stations directly , to indicate
    busy conditions of other stations, for
    One T ouch dialing and many other 
    system features.
    VOL UME CONTROL KEYS
    Used to set independent
    levels for handset, speaker ,
    background music, ring
    and page volumes. 
    MICROPHONE 
    F or handsfree operation.
    SPEAKER KEY
    HOLD KEY
    SPEAKER 
    F or handsfree
    operation and
    ringing.
    TRANSFER KEY
    REDIAL KEY 
    						
    							7 NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before dialing.
    RECALL DIAL TONEPress the NEWbutton to disconnect your existing call, wait for dial tone and
    then make a new call on the same line.
    NOTE: If this button does not appear on your keyset, the FLASHkey may
    be programmed to recall dial tone. SENDING A FLASHWhile on an outside call, press the FLASHkey to send a flash to the tele-
    phone company. This is required for some custom calling features or CEN-
    TREX use.BUSY LINE QUEUING WITH CALLBACKIf you receive a busy signal when you are selecting an outside line, this
    means that the line or group of lines is busy.
    Press the CBKkey or dial 44. You will hear confirmation tone.
    When the line becomes free, the system will call you back.
    Lift the handset or press the SPEAKERkey to answer, wait for dial tone
    and dial the telephone number or speed dial number again.
    NOTES:
    1. A callback will be canceled if not answered within 30 seconds. If you
    have set a callback, your CBKkey will light.
    2. If the Hot Keypad feature has been turned off, you must first lift the hand-
    set or press the SPEAKERkey before dialing.CANCELING CALLBACKA callback will be canceled if not answered within 30 seconds. If you have
    set a  callback, your CBKkey will light.
    Your phone may have a maximum of five callbacks to lines and/or stations
    set at a time. To cancel a callback:
    Press the CBKkey or dial 44. You will hear confirmation tone.
    While you are listening to confirmation tone, press the HOLDkey. This
    will cancel the oldest set callback that you have set.
    NOTES:
    1. If the hot keypad feature is turned off, you must first lift the handset or
    press the SPEAKERkey before dialing.
    6
    OUTSIDE CALLS
    MAKING AN OUTSIDE CALLLift the handset and press an idle outside line button, line group button
    or dial a line access code to receive dial tone—OR—press an idle out-
    side line button, line group button or dial a line access code to receive
    dial tone through the speaker—OR—press SPEAKER, receive intercom
    dial tone and dial a line access code.
    Dial the telephone number.
    Finish the call by replacing the handset or pressing the SPEAKERkey.
    NOTE: You will receive No More Calls tone when you attempt to make a call
    and there is no key available for that line.
    If Least Cost Routing is enabled on your phone system, this button may
    be labeled LCRor accessed by dialing an access code (usually 9).
    If your system is programmed to require an authorization code before
    making a call, dial ✱plus a valid code before selecting a C.O. line. 
    If your system is programmed to require an account code before mak-
    ing a call, press the ACCTbutton or dial 47plus a valid code, press the
    ACCTbutton again and then select a C.O. line.
    For more information on authorization and account codes, see your system
    administrator.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before dialing.ANSWERING AN OUTSIDE CALLLift the handset and you are automatically connected to the ringing call. 
    See 
    Ring Preference under Customizing Y
    our Keyset
    —OR—press the
    SPEAKERkey to automatically answer on the speakerphone.
    NOTE: If a call is flashing at your keyset but not ringing, you must press the
    flashing button to answer.
    UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To
    answer calls ringing this device, dial 67or press the UAkey. This device can
    operate in the Day or Night mode. 
    						
    							BUSY STATION CALLBACKWhen you call another station and receive a busy signal:
    Press the CBKkey or dial 44.
    When the busy station becomes free, your keyset will ring. 
    Lift the handset or press SPEAKERto call the now idle station.
    NOTES:
    1. A callback will be canceled if not answered within 30 seconds. If you
    have set a callback, your CBKkey will light.
    2. If the Hot Keypad feature has been turned off, you must first lift the hand-
    set or press the SPEAKERkey before dialing.BUSY STATION CAMP-ONWhen you call another station and receive a busy signal but you do not want
    to wait for a callback:
    Press the CAMPkey or dial 45.
    The called station will receive off-hook ring tone repeated every few sec-
    onds and its first available CALLbutton will flash green to indicate your
    call is waiting.
    Wait for the called party to answer.
    The called station must release its first call or place it on hold before
    answering your camp-on.
    NOTES:
    1. If you receive No More Calls tone, that station has no available key to
    accept your call. Hang up or leave a message.
    2. If the Hot Keypad feature has been turned off, you must first lift the hand-
    set or press the SPEAKERkey before dialing.CALLING YOUR SYSTEM OPERATORDial 0to call your system operator or group of operators.
    If you want to call a specific operator, dial that person’s extension num-
    ber.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before you begin dialing.
    9 8
    INTERCOM CALLS
    CALLING OTHER STATIONSDial the extension number or group number.
    Wait for the party to answer. If you hear a brief tone burst instead of ring-
    back tone, the station you called is set for Voice Announce or Auto
    Answer. Begin speaking immediately after the tone.
    Finish the call by replacing the handset or pressing the SPEAKERkey.
    NOTES:
    1. If you have a DSSkey assigned to an extension or station group, you
    may press this key instead of dialing the number.
    2. If the Hot Keypad feature has been turned off, you must first lift the hand-
    set or press the SPEAKERkey before you begin dialing.ANSWERING INTERCOM CALLSWhen your keyset rings, simply lift the handset—OR—press the
    SPEAKERkey to be connected to the calling station. 
    Finish the call by replacing the handset or pressing the SPEAKERkey. 
    See 
    Ring Preference
     under 
    Customizing Y
    our Keyset
    .
    VOICE ANNOUNCE MODE
    (INTERCOM CALLS ONLY)When another station calls you, your keyset will sound a brief attention tone
    and you will hear the caller’s announcement. 
    Press SPEAKERto turn on the microphone and speak handsfree—
    OR— lift the handset to reply.
    To finish the call, replace the handset or press the SPEAKERkey.AUTO ANSWER MODE
    (INTERCOM CALLS ONLY)When another station calls you, your keyset will sound a brief attention tone
    and then automatically answer the call. 
    Your microphone and speaker are turned on and you can speak hands-
    free. For privacy, use the handset.
    To finish the call, replace the handset or press the SPEAKERkey. 
    						
    							If you do not answer this recall within a pre-programmed period of time,
    it will go to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with
    another extension:
    Press the TRANSFERkey; you will receive transfer dial tone. Your call is
    placed on transfer hold. 
    Dial the extension number.
    Consult with the internal party. 
    Press TRANSFERto return to the outside party or hang up to transfer
    the call.
    NOTE: Repeatedly pressing the TRANSFERkey will toggle between the
    outside  party and internal extension. RETRIEVING CALLS HELD AT 
    ANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button
    with the red flashing light.
    When a line is on hold and it does not appear on your keyset, dial 12plus
    the line number or the extension number of the station that placed the call
    on hold.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before you begin dialing.CALL PARKYou can park an outside call in one of 10 “parking orbits”.
    Press the PARKkey and dial the orbit number required (0-9); the key
    which the call was on will flash.
    OR
    Press a dedicated PARKkey which will also flash.
    To have the call picked up by another station notify the station user of
    the parking orbit number.
    To pick up a parked call.
    Press the PARKkey followed by the orbit number required or press the
    flashing PARKkey.
    11 10
    CALL PROCESSING
    SYSTEM HOLDWhen you are connected to any call, press HOLD. The call will flash
    green at your keyset. If this call appears on a line key at other keysets,
    it will flash red at those keysets.
    To take the caller off hold, press that key and the green flashing light will
    go steady green again. Resume the conversation. 
    NOTE: While on a call, pressing a line key, route key or flashing CALLbut-
    ton will automatically put your first call on hold and connect you to the new
    call. See 
    Automatic Hold
     under 
    Customizing Y
    our Keyset
    .
    EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:
    Press the HOLDbutton twice. The call will flash green on your keyset
    and this line will show a steady red light on other keysets.
    To retrieve the call, press the flashing green line button or press the
    HOLDbutton a third time.
    NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place a call on hold at another station. PressTRANSFER
    and a dial the station number (or press the appropriate DSS key). Press the
    HOLDkey. This will place the call on system hold on an available CALLbut-
    ton or Line Key at the remote station and return you to dial tone.
    NOTES:
    1. If the destination station does not have any free CALL buttons or line
    keys you will hear No More Calls tone and must return to the other party
    by pressing the TRANSFERkey (or the RETURN soft key in the display).
    2. Intercom calls cannot be remote held.HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your sta-
    tion. The button that the call appears on will have a slow flashing amber light.
    When your phone rings, lift the handset or press the SPEAKERkey to
    answer the recall.  
    						
    							13
    TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox. Your keyset
    must have a correctly programmed VTkey to accomplish this. To transfer a
    call directly to a voice mailbox:
    While on a call, press the VTkey and dial the mailbox number.
    Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on to your phone or another station has
    camped-on to you:
    Your keyset will ring and the call that is waiting for you (camped-on) will
    flash green.
    Press the flashing button to answer; your other call will go on hold auto-
    matically if your station has the Automatic Hold feature set. If not, you
    must press HOLDand then the flashing button. OR
    Finish the first call and hang up; the waiting call will ring.
    Lift the handset or press the SPEAKERkey to answer.
    NOTE: Intercom calls will not go on Automatic Hold.CONFERENCE CALLSYou may conference up to five parties (you and four others) with a maximum
    of 2 external parties (eg. outside lines or remote extensions) in any order.
    While engaged in a conversation, press the CONFkey and receive con-
    ference tone.
    Make another call, either intercom or outside, press the CONFkey and
    receive conference tone.
    Make another call or press the CONFkey to join all parties.
    Repeat the last step until all parties are added.
    NOTE: When attempting to add another party to the conference and you are
    not able to reach the desired person, hang up. Simply press the CONFkey
    again to return to your previous conversation.
    To drop a party from your conference call:
    Press CONFand dial the extension or line number that is to be dropped.
    Press CONFagain to reestablish the conference.
    NOTE: To leave the conference, hang up. Control is passed to the next inter-
    nal station. If there are no internal stations and you wish to leave outside
    TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.
    You can do a screened transfer by informing the other extension who is call-
    ing or you can do a blind transfer without notification.
    While on a call, press the TRANSFERkey and dial an extension num-
    ber or group number. Your call is automatically put on transfer hold. OR
    Press a DSSkey or station group key. Your call is automatically put on
    transfer hold.
    Hang up when you hear ringing (this is an unscreened or blind transfer).
    OR
    Wait for the called party to answer and advise him/her of the call and
    hang up. If the transfer is refused, you will be reconnected to the outside
    line when the called station hangs up or you can press TRANSFERto
    return to the outside party. If you wish to send the call to another exten-
    sion without waiting for the first station to hang up, simply press anoth-
    er DSSbutton. OR
    Press the CALLbutton or C.O. line key to return to the outside party and
    begin the transfer process again. 
    When you are transferring a call to a keyset set for Voice Announce or Auto
    Answer, the transferred call will always ring.
    NOTES:
    1. After the inside party answers, you may alternate back and forth
    between the parties by pressing theTRANSFERkey.
    2. If you receive No More Calls tone, that station has no key available to re-
    ceive another call. Press TRANSFERto return to the other party.
    3. You cannot transfer an Intercom call by pressing a DSSkey. You must
    press the TRANSFERkey and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busy
    signal, you may camp the call on to this station. Simply hang up when you
    hear the busy signal. The called party will be alerted that a call is waiting for
    them.
    NOTE: If you receive No More Calls tone, that station has no key available
    to receive another call. Press TRANSFERto return to the outside caller.
    12 
    						
    							FORWARD NO ANSWERTo forward calls to another station when you do not answer:
    Dial 603plus the extension or group number.
    Receive confirmation tone and hang up.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before you begin dialing.FORWARD BUSY/NO ANSWERIf you have both a Forward on Busy destination and a Forward No Answer
    destination programmed, you may set both of these at the same time:
    Dial 604.
    Receive confirmation tone and hang up.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before you begin dialing.FORWARD FOLLOW MEWhen you want all calls to your extension forwarded to the extension where
    you are now:
    Dial 605plus your extension number.
    Receive confirmation tone and hang up.
    If you want a specific extensions calls forwarded to your phone (Remote Call
    Forward):
    Dial 605plus the desired extension number.
    Receive confirmation tone and hang up.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press the SPEAKERkey before you begin dialing.FORWARD TO AN EXTERNAL NUMBERTo forward outside calls to a number outside of your business, you must
    have a FWD EXTERNALbutton on your keyset.
    While on-hook, press TRANSFERand then dial 102.
    Dial 5.
    Dial the outside line access code followed by the telephone number that
    you want.
    Press TRANSFERto store.
    15 lines connected together in a trunk to trunk conference, press the CONFkey
    plus the CALLbutton that the call appears on or follow the instructions to
    drop a party and use your extension number. When they hang up, the lines
    will release automatically. Press CONFto rejoin a trunk to trunk conference.
    FORWARDING CALLS You may forward your calls to another station, group of stations or an exter-
    nal telephone number. Program a destination for the type of forwarding you
    want as detailed below. If you have FWD ALL, FWD BUSYand FWD NO
    ANSWERkeys, press one to turn that forward feature on. A steady red light
    reminds you what forward condition is activated.
    You can clear all call forward conditions set at your station by lifting the hand-
    set and dialing 600.FORWARD ALL CALLSTo forward all your calls under any condition to another station:
    Dial 601plus the extension or group number.
    Receive confirmation tone and hang up.
    NOTES:
    1. If the Hot Keypad feature has been turned off, you must first lift the hand-
    set or press the SPEAKERkey before you begin dialing.
    2. The station that receives a Forwarded All call can transfer the call to the
    forwarded station. This is useful when you are expecting an important
    call but you do not wish to be disturbed by other calls.
    3. When a station user places his/her keyset in Forward All mode and
    he/she does not have a FORWARD ALLkey, the TRANSFERkey will
    light to indicate Forward All has been set and calls to this station have
    been transferred elsewhere.FORWARD BUSYTo forward calls to another station when you are on the phone:
    Dial 602plus the extension or group number.
    Receive confirmation tone and hang up.
    NOTE: If the Hot Keypad feature has been turned off, you must first lift the
    handset or press SPEAKERbefore you begin dialing.
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