Samsung Galaxy S8+ User Manual

							Settings244
Transfer Files Between 
Your Phone and a 
Computer
You can use the supplied USB cable to connect your 
phone directly to your computer and transfer music, 
pictures, and other content files. 
For example, if you have a music album stored on your 
computer that you want to listen to on your phone with 
any of the music apps, just attach your phone to the 
computer and copy the files to the music folder.
File Transfer Tips
• If you want to save data to an SD card on your 
phone, make sure the SD card is installed and active. 
See “Memory Card (SD Card)” on page 214.
• Avoid removing the SD card while transferring data.
• Data exchange may use the methods outlined in the 
following bullets:
 -Transferring media files : Transfer files between 
your phone and PC such as pictures, videos, and 
music.
 -Transferring images : Transfer picture and video 
files between your phone and PC.
 -Connecting MIDI devices : Connect to 
MIDI‑compatible devices.
 -Charging : Charge your device using a USB cable.
Transfer Files Between the Phone and a 
Computer
1. Connect your phone to your computer using the 
supplied USB/charging cable.
• Insert the smaller end of the cable to the 
charger/accessory jack at the bottom of the 
phone.
• Insert the USB end of the cable into an available 
USB port on your computer. You may need to 
remove the USB cable from the charging head 
to access it.  
						

							Settings245
2. Pull down the status bar to display the notification 
panel. You will see either Transferring media files 
via USB, Transferring images via USB , Connecting 
MIDI devices via USB , or Charging via USB. 
• For most transfers, you will want to use 
Transferring media files via USB .
• To change the option, tap it in the notification 
panel to open the Use USB for window, and then 
tap the desired option. 
3. On your computer, navigate to the detected device 
(such as through the My Computer menu) and 
open it.
4. If available, select a drive (Card for SD card,  Phone 
for internal phone storage).
5. Select a folder (for example,  Music for songs and 
albums) and copy files to it from your computer.
6. When you are done, disconnect your phone from 
your computer.
About Phone
The About phone menu lets you access important 
phone information, search for and apply updates, and 
view legal and safety information.
About Phone Overview
The following About phone items may be reviewed 
or set:
• My phone number : View your device’s phone 
number.
• Software version : View your current software 
version.
• Hardware version : View your hardware version.
• Status: Check your phone’s status.
 -Battery status and level
 -SIM card status (network, signal strength, mobile 
network type, service state, roaming, and mobile 
network state) 
						

							Settings246
 -IMEI information (MIN, PRL version, MEID, IMEI, 
IMEISV, and ICCID)
 -Brand
 -Username
 -IP address
 -Wi‑Fi MAC address
 -Bluetooth address
 -Up time
 -Device status
• Legal information: Review various types of 
important legal information, including Open source 
licenses, Google legal, System WebView licenses, 
Samsung legal, and the Privacy Alert.
• Device name : Change the name of your device 
(other devices see this name when using Mobile 
hotspot or Bluetooth).
• Model number : Check the phone’s model number.
• Android version : Check the Android version number.
• Android security patch level : Check the Android 
security patch level.
• Android security patch level : Check the Android 
security patch level.
• Baseband version : Check the phone’s baseband 
version.
• Kernel version : Check the phone’s kernel version.
• Build number: Check the current phone build 
number.
• SE for Android status : Check the phone’s SE for 
Android status.
• Security software version : Check the phone’s 
security software version.
• Knox version : Check the current Knox version. 
						

							Settings247
Access About Phone Options
1. From home, swipe up to access Apps.
2. Tap  Settings >  About phone .
3. Select or view available options. 
						

							Additional resources 
for your device.
Getting Help  
						

							249
Getting Help
Videos
samsung.com/spsn
Simulators
samsungsimulator.com
Tips
samsung.com/us/support/tips/galaxy
Samsung Support
samsung.com/us/support  
						

							250
Getting Help
For Assistance
The following topics address areas of support for your 
phone, including troubleshooting, specifications, 
account information, warranty information, and 
customer service contact information.
Troubleshooting
Check the questions and answers below for 
troubleshooting solutions for common phone issues.
Phone freezes/operation is unstable.
Solution : Turn the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then turn the phone on again. Data that was being 
edited is erased after your phone is powered on again.
Operation is unstable after a new 
application was installed.
Solution : The newly installed application may be the 
cause. Uninstall the application in Safe mode. See 
“Uninstall Apps” on page  59 for more information 
about uninstalling apps. 
To turn the phone on in Safe mode:
 ► Press and hold the Power  key, touch and hold 
Power off , read the disclaimer for safe mode, and 
then tap  Safe mode .
• After turning the phone on in Safe mode, 
“Safe Mode” appears at lower left.
• After restarting in Safe mode, your phone can be 
powered on as usual.
• Before turning the phone on in Safe mode, it is 
recommended that you back up important data.
• By powering the phone on in Safe mode, added 
widgets may be deleted. 
						

							251
Getting Help
Cannot use phone, mail, or Internet.
Solution 1 : Check whether you are where signal is weak 
or out of service area.
Solution 2 : Power the phone on again.
Solution 3 : Is the phone in Airplane mode? To check 
that Airplane mode is canceled:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > 
Airplane mode . 
Solution 4 : Is data communication disabled? To check 
that data communication is enabled:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > Data usage  > 
Mobile data . 
Solution 5: Is a disabled access point set? To reset to 
initial settings:
1. From home, swipe up to access Apps .
2. Tap  Settings >  Connections  > 
Mobile networks >  Access Point Names > 
 More options > Reset to default .
Battery level goes down quickly.
Solution: Are you where signal is weak or have been 
out of service area for a long period? Calling where 
signal is weak or being out of service area uses a lot of 
Battery.
Cannot install applications.
Solution : Applications cannot be installed with only a 
little free space on the phone or SD card. To check free 
space, see “Storage” on page  214. Applications not 
supported by your phone cannot be installed. 
						

							252
Getting Help
Cannot unlock screen.
Solution : Power the phone on again. If you are unable 
to turn the phone off, remove and replace the Battery, 
and then power the phone on again. Data that was 
being edited is erased after the phone is powered on 
again.
Sprint Account 
Information and Help
Find out about account passwords and information 
about managing your account and finding help.
Sprint Account Passwords
You will need to create passwords to protect access 
to your personal account information, your voicemail 
account, and your data services account. As a Sprint 
customer, you enjoy unlimited access to all your 
information.
Account User Name and Password
If you are the account owner, you will create an 
account user name and password when you sign on 
to sprint.com/mysprint . (Click Register and follow the 
prompts to get started.) If you are not the account 
owner (if someone else receives the bill for your 
Sprint service), you can get a sub-account password at 
sprint.com/mysprint.
Voicemail Passcode
You will create your voicemail passcode when you set 
up your voicemail. See “Voicemail” on page  132 fo r 
more information on your voicemail passcode.
Data Services Password
With your Sprint phone, you may elect to set up an 
optional data services password to control access and 
authorize purchases.
For more information, or to change your passwords, 
sign on to  sprint.com/mysprint. 
						

							253
Getting Help
Manage Your Account
Manage your Sprint account from your computer, your 
Sprint phone, or any other phone.
Online: sprint.com/mysprint
• Access your account information.
• Check your usage (depending on your Sprint service 
plan).
• View and pay your bill.
• Enroll in Sprint online billing and automatic 
payment.
• Purchase accessories.
• Shop for the latest Sprint phones.
• View available Sprint service plans and options.
• Learn more about data services and other Sprint 
products.
From Your Sprint Phone
1. From home, tap  Phone .
2. Do any of the following:
• Tap * 2, and then tap  Dial  to access 
a Self- Service page. There you can find 
information about Payment, Billing, Account 
status, and more.
• Tap* 3, and then tap  Dial  to access the 
Bill Pay Support to make a payment.
• Tap * 4, and then tap  Dial  to check usage 
and account balance.