Samsung Ud55ep Manual

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Screen issue
The screen display does not look normal.Encoded video content may cause the display to appear corrupted in scenes featuring fast moving 
objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not mean 
the product is defective.
A cell phone within a distance of one-meter radius may cause static on analog and digital products.
The brightness and color do not look normal.Go to Picture and adjust the screen settings such as Picture Mode, Color, Brightness and 
Sharpness.
Go to System and adjust the Energy Saving settings.
Reset the screen settings to the default settings.
Broken lines are displayed on the edges of the screen.If Picture Size is set to Screen Fit, change the setting to 16:9.
Lines (red, green or blue) are displayed on the screen.These lines are displayed when there is a defect in DATA SOURCE DRIVER IC on the monitor. Contact a 
Samsung Service Center to resolve the issue.
The display looks unstable and then freezes.The screen may freeze when a resolution other than the recommended resolution is used or if the 
signal is not stable. To resolve the issue, change the PC resolution to the recommended resolution.
The screen cannot be displayed in full screen.A scaled SD (4:3) content file can cause black bars on both sides of an HD channel screen.
A video with an aspect ratio different from the product can cause black bars at the top and bottom of 
the screen.
Change the screen size setting to full screen on the product or source device.
Sound issue
There is no sound.Check the connection of the audio cable or adjust the volume.
Check the volume.  
						

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Sound issue
The volume is too low.Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound 
card or software program.
Video is available but there is no sound.If an HDMI cable is connected, check the audio output settings on the PC.
If a source device is used
 •Make sure the audio cable is properly connected to the audio input port on the product.
 •Check the audio output settings for the source device.
(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box 
may need to be changed to HDMI.)
If a DVI-HDMI cable is used, a separate audio cable is required.
If the product has a headphone port, make sure nothing is connected to it.
Reconnect the power cable to the device and then reboot the device.
There is static coming from the speakers.Check the cable connection. Make sure a video cable is not connected to an audio input port.
Check the signal strength after connecting a cable.
Low signal level can cause corrupted sound.
There is audible sound when the volume is muted.When Speaker Settings is set to External, the volume button and mute function are disabled.
Adjust the volume for the external speakers.
Audio settings for main speakers are separate from the internal speakers on the product.
Changing or muting the volume on the product does not affect an external amplifier(decoder).
There is an echo sound coming from the speakers.Different decoding speeds between the product speakers and external speakers can cause an echo.
In this case, set Speaker Settings to External.  
						

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Remote control issue
The remote control does not work.Make sure that the batteries are correctly in place (+/-).
Check if the batteries are flat.
Check for power failure.
Make sure that the power cord is connected.
Check for any special lighting or neon signs switched on in the vicinity.
Source device issue
A beeping sound is heard when my PC is booting.If a beeping sound is heard when your PC is booting, have your PC serviced.  
						

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Other issue
The product smells like plastic.The plastic smell is normal and disappears over time.
The monitor appears tilted.Remove and then attach the stand again to the product.
Audio or video cuts out intermittently.Check the cable connection and connect it again if required.
Using a very hard or thick cable may corrupt audio and video files.
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it 
is recommended to use right-angle cables.
Small particles are found on the edges of the product.The particles are part of the product design. The product is not defective.
The PIP menu is not available.The menu is enabled or disabled depending on the Source  mode.
When I try to change the PC resolution, a message "Th e 
defined  resolution  is not  currently  supported ." appears.The message "The defined resolution is not currently supported. " appears if the input source 
resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when a 
DVI-HDMI cable is connected.DVI cables do not transmit sound data.
Make sure to connect the audio cable to the correct input jack to enable audio.
HDMI  Black  Le vel  is not functioning properly on an HDMI 
device with YCbCr output.This function is available only when a source device, such as a DVD player and STB, is connected to the 
product via an HDMI (RGB signal) cable.
There is no sound in HDMI mode.Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a 
source device that only supports an older version of the HDMI standard is connected to the product.
If these issues occur, connect an audio cable along with the HDMI cable.
Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In 
this case, manually select a sound input.
Sound input Screen mode
PC AutoPC settings
DVI PC Audio In (Stereo 
ports) PC settings  
						

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Other issue
The IR sensor is not functioning.Make sure the sensor light turns on when a button is pressed on the remote control.
 •If the sensor light does not turn on, turn the power switch off and then on again on the back of 
the product.
If the sensor light still does not turn on after the power switch is turned off and then on again, an 
internal jack may be disconnected.
Contact your nearest service center to have the product serviced.
In power-saving mode, when the input source is  Display Po rt , 
PC display settings cannot be saved. • Go to System  
→  General and set Max. Power Saving to Off. Alternatively, configure the PC 
display output settings again. Ensure the set is turned on.
When booting the PC with the input source set to 
D isplayP ort , the BIOS and booting screens do not appear. •
Boot the PC when the set is turned on or when the input source is not  DisplayPort.  
						

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Q & A
QuestionAnswer
How can I change the frequency?Set the frequency on your graphics card.
 •
Windows XP: Go to Control Panel  → Appearance and Themes 
→ Display 
→ Settings 
→ 
Advanced  → Monitor and adjust the frequency in Monitor Settings.
 •
Windows ME/2000: Go to Control Panel  → Display 
→ Settings 
→ Advanced 
→ Monitor and 
adjust the frequency in Monitor Settings.
 • Windows Vista: Go to Control Panel  → Appearance and Personalization 
→ Personalize 
→ 
Display Settings  → Advanced Settings 
→ Monitor and adjust the frequency in  
Monitor Settings.
 • Windows 7: Go to Control Panel  → Appearance and Personalization 
→ Display 
→  
Adjust resolution  → Advanced Settings 
→ Monitor and adjust the frequency in  
Monitor Settings.
 • Windows 8: Go to Settings  → Control Panel 
→ Appearance and Personalization 
→  
Display  → Adjust resolution 
→ Advanced Settings 
→ Monitor and adjust the frequency in 
Monitor Settings.
How can I change the resolution? • Windows XP: Go to Control Panel  → Appearance and Themes 
→ Display 
→ Settings and 
adjust the resolution.
 • Windows ME/2000: Go to Control Panel  → Display 
→ Settings and adjust the resolution.
 •
Windows Vista: Go to Control Panel  → Appearance and Personalization 
→ Personalize 
→ 
Display Settings and adjust the resolution.
 • Windows 7: Go to Control Panel  → Appearance and Personalization 
→ Display 
→  
Adjust Resolution and adjust the resolution.
 • Windows 8: Go to Settings  → Control Panel 
→ Appearance and Personalization 
→  
Display  → Adjust Resolution and adjust the resolution.
 -
Refer to the user manual for your PC or 
graphics card for further instructions on 
adjustment.  
						

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QuestionAnswer
How do I set powersaving mode? •
Windows XP: Set power-saving mode in Control Panel  → Appearance and Themes 
→ Display 
→  Screen Saver Settings or BIOS SETUP on the PC.
 •
Windows ME/2000: Set power-saving mode in Control Panel  → Display 
→  
Screen Saver Settings or BIOS SETUP on the PC.
 • Windows Vista: Set power-saving mode in Control Panel  → Appearance and Personalization 
→  Personalize 
→ Screen Saver Settings or BIOS SETUP on the PC.
 •
Windows 7: Set power-saving mode in Control Panel  → Appearance and Personalization 
→ 
Personalize  → Screen Saver Settings or BIOS SETUP on the PC.
 •
Windows 8: Set power-saving mode in Settings  → Control Panel 
→  
Appearance and Personalization  → Personalize 
→ Screen Saver Settings or BIOS SETUP on 
the PC.  
						

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Specifications
 -Size
 -Display area
H
V
 -Dimensions ( W x H x D)
W
D
H
General
Model Name UD55E-P / UD55E-S
PanelSize55 CLASS (54.6 Inches / 138 cm)
Display area1209.6 mm (H) x 680.4 mm ( V )
47.6 inches (H) x 26.8 inches ( V )
Dimensions (W x H x D)1213.5 x 684.3 x 96.6 mm
47.8 x 26.9 x 3.8 inches
Weight (without stand)23.3 kg / 51.4 Ibs
Power SupplyAC 100 to 240 VAC (+/- 10%), 60 / 50 Hz ± 3 Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Environmental 
considerationsOperatingTemperature : 32 F – 104 F (0 C – 40 C)
Humidity : 10% – 80%, non-condensing
StorageTemperature : -4 F – 113 F (-20 C – 45 C)
Humidity : 5% – 95%, non-condensing
Chapter  14  
						

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 ―Plug-and-Play
This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor 
settings.
Monitor installation takes place automatically. However, you can customize the installation settings if desired.
 ― Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may appear brighter or darker on the panel. This does not affect 
product performance.
 ― This device is a Class A digital apparatus.
(USA only)
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
www.samsung.com/recyclingdirect or call, (877) 278 - 0799  
						

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PowerSaver
The power-saving function of this product reduces power consumption by switching off the screen and changing the color of the power LED if the product is not used 
for a specified period of time. The power is not turned off in power-saving mode. To switch the screen back on, press any key on the keyboard or move the mouse. Power-
savign mode only functions when the product is connected to a PC with a power-saving function.
PowerSaverNormal Operation Power saving mode
(SOG Signal : Not Support the 
DPM Mode)
Power off
(Power Button)
Power off
(Power Switch)RatingTypicalMax
Power IndicatorOff BlinkingOnOn
Power Consumption270 W217 W297 WLess than 0.5 W Less than 0.5 WLess than 0.5 W
 ―
The displayed power consumption level can vary in different operating conditions or when settings are changed.
 ―SOG(Sync On Green) is not supported.
 ―To reduce the power consumption to 0, turn off the switch at the back or disconnect the power cord. Disconnect the power cable if you will not be using the product 
for an extended period of time (during vacation, etc.).