Sharp AR 5520N User Manual

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TROUBLESHOOTING
6
Paper misfeed.Misfeed occurs.
→To remove the misfeed, see MISFEED REMOVAL.91
The paper is outside of the specified size and weight 
range.
→Use copy paper within the specified range.
9
Paper curled or damp.
→Do not use curled or crimped paper. Replace with dry copy paper. 
During periods when the machine is not used for a long time, 
remove the paper from the tray and store it in a dark place in a 
bag to prevent moisture absorption.
–
Paper is not loaded properly.
→Make sure the...

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Copies are smudged or dirty.The document glass or the underside of the document 
cover/RSPF is dirty.
→Clean regularly.
101
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass for the RSPF is dirty.
→Clean the long, narrow scanning glass.101
The transfer charger is dirty.
→Clean the transfer charger.102
Paper size for a paper tray cannot 
be set.Copying or printing is performed.
→Set the paper size after copying or printing is...

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PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see INSTALLING THE SOFTWARE in the Start Guide.
ProblemCause and solutionPage
The machine does not print.
(ON LINE indicator does not blink.)The machine is set to off-line mode.
→Press the [ON LINE] key ( ) to turn on the ON LINE 
indicator.35
The machine is not correctly connected with your...

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A Notice Page (NP-001) has been 
printed, but the print data has not 
been printed completely.A print job containing more data than can be held in the 
print memory is sent to the machine.
→Disable the ROPM function on the Configuration tab of the 
printer driver setup screen. If you need to use the ROPM function, 
divide the pages of the print data into two or more print jobs.
→The memory allocated to the printer function can be changed in 
the system setting Memory allocated to...

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TROUBLESHOOTING
6
Poor scanning quality.The document glass or the underside of the document 
cover/RSPF is dirty.
→Clean regularly.
101
Original smudged or blotchy.
→Use a clean original.–
You have not specified a suitable resolution.
→Make sure that the resolution setting in the scanner driver is 
appropriate for the original.–
You are scanning a large area (for example an entire A3) 
at high resolution.
→If you attempt to scan a large area at high resolution and there is 
insufficient memory in the...

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Unable to scan the image.If scanning is not possible, shut down your computer, 
turn off the machine’s power switch, and unplug the 
machine’s power cord. Next, start your computer, restore 
power to the machine, and try scanning again. If scanning 
is still not possible, check the following items.–
Your application is not TWAIN/WIA compliant.
→If your application is not TWAIN/WIA compliant, scanning will not 
be possible. Make sure your application is TWAIN/WIA compliant.–
You have...

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NETWORKING FAQ
The following FAQs will help you troubleshoot network problems.
QuestionAnswerPage
I cannot search the machine using 
the software utility.The firewall on your computer might prevent the computer 
from connecting to the machine. You need to configure the 
firewall settings to allow connection between them.
 When using the configuration utility (Set the IP Address):
If you cannot search the machine when using configuration 
utility Set the IP Address, you need to...

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How can I know the MAC address 
(Ethernet address) of the 
machine?The MAC address (Ethernet address) of the machine is 
printed on the sticker on the left side of the machine near the 
LAN connector. –
What can I do by using the small 
push switch next to the LAN 
connector?The push switch on the machine next to the LAN connector 
can initialise the network settings of the machine.
103
How can I configure an IP 
address?Verify the physical connection.
The machine and the computer you...

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Why cant I search the machine 
using the configuration utility (Set 
the IP Address)?Check if there is any router or DHCP server that can assign IP 
addresses automatically.
 The automatic process may have assigned an IP address to 
the machine with which the network communication cannot 
be established with the computer.
 Configure IP addresses in the same local environment 
where the router or server does not exist when installing the 
machine for the first time.–
Check if there is...

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Why does the installation of the 
driver software hang?You may be logging in as a non-admin user or using fast user 
switching.
You need to log in as an administrator to install or configure 
the driver software. Also, fast user switching is not supported. 
If you are logging in as a non-admin user or using fast user 
switching, log off and log in again as an administrator.–
The machine replies to ping, 
however it can not be seen on the 
network.There may be a network device with the...