Starplus Triad S System Programming Manual

							1-14 I ntro ductio n
Pho ne  Nu mb er2-822None
Na me
2-823None
Cl e a r  E nt r y
2-824None
ICLID FEATURES
5-5FLA SH 56
Ena b le/D isa b le5-51Disabled
Na me i n D i sp la y
5-620=Number
Ba ud  R at e D ispl a y
5-69 600
Por t Assignment
5-74Port #1
AUTOMATIC CALL DISTRIBUTION*
6-1
ACD GR OUP P ROGR AMMING*6-3FLA SH 60
Gro up  N a me6-41None
Alter nate G ro up
6-52None
Over flow Stati on
6-53None
Supervisor
6-64None
CI Q  T hr e s h ol d
6-7500
Wra p -Up  Tim er
6-764 sec
Prim ary  Ag ents
6-87None
Secondary Agents
6-98None
Gu ar an t e e d  RA N
6-99None 
Prim ary  RAN6-1010 None
Secondary RAN
6-1111 None
Tran sferred  RAN
6-1112 None
Over flow Tim er
6-121 3 60 sec
Ca l l Fa c to r
6-1314 None
ACD TIMERS
6-13FLA SH 61
ACD R in g Ti mer6-141 60 sec
ACD Messag e In terval Ti mer
6-142 60 sec Tabl e 1 -1:  Def aul t Val ues
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							Introduction 1-15
ACD No-Answer  Recall Timer6-155 000  sec (D isa b led)
ACD  N o-An swer  Retr y  Timer
6-156300 sec
ACD Guaranteed  Message Timer
6-1675 sec
ACD RAN  AN NOU NCEMENT  TABLES*
6-17FLA SH 62 1–8None
P C/ ACD I NTER FACE TR ACE
6-20FLA SH 63
Event Trace Disable/Enabl e6-201No (Disabled)
Trace Por t Assignment
6-212Port #1
Ba ud  R at e D ispl a y
6-21- - 9600 B aud
UNIFORM CALL DISTRIBUTION (UCD)
7-1
U C D G ROU P PR OGRA MMIN G7-3FLA SH 60
Alter nate U CD G ro up Assig nm ent7-42None
UCD Overflow Station Assignment
7-43None
UC D  Prim a ry  Ag ent A ssi gn men ts
7-57None
UCD Announcement Assignment(s)
7-510-11 N on e
UCD TIMERS
7-7FLA SH 61
UC D  Ri ng  Timer7-71 60 sec
UCD Message I nter val  Tim er
7-82 60 sec
UC D  O ver f lo w Ti mer
7-93 60 sec
UCD Auto  Wr ap-U p Ti mer
7-944 sec
UC D  No -Answ er Rec a ll  Timer
7-105 000  sec (D isa b led)
UC D  No -Ans w er Ret ry  Tim er
7-106300 sec
UCD ANNOUNCEMENT TABLES (RAN)
7-11FLA SH 62 1–8None
V OIC E MAIL  G ROUP S
8-1
VOICE MAIL P ROGR AMMING8-3FLA SH 65
Voi ce Mail  Gr ou ps (440 -447)8-31–8None
Alter na te Vo ic e Ma il  Gro up
8-49None
Lea v e Ma il I nd ex  Entr y
8-510 440 = 0 Tabl e 1 -1:  Def aul t Val ues
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							1-16 I ntro ductio n
Retr iev e Ma il  Ind ex  Ent ry8-611 440 = 1
Sta tio n Assi gn men t(s)
8-612 None
V O IC E MAIL  O U TPUL SIN G  TABL E
8-7FLA SH 66
Voi ce Ma il  In -Ba n d Si gn a lin g8-10
(Table 0)8-81Pre=P7 Suf=None
(Table 1)
8-82Pre=P7 Suf=6
(Tables 2 -6)
8-83-7 N on e
(Table 7)
8-88Pre=P7 Suf=2
Voi ce  M a il  D is co nn e ct  Ta b le
8-99None
V OIC E MAIL  I N-B AND  F EATU RES
8-10FLA SH 67
Voi ce  M a il  In - Ba n d D ig it s8-101Enabled
Voi ce Mail  Tr ansfer/ Fo rward
8-112Enabled
Voi ce Mail  Br oker
8-123Enabled
VM  I D  Di git  Le n g th
8-1243
V O IC E MAIL  I ND EX  TABL E
8-13FLA SH 68
Voi ce  M a il  Gr ou p8-11None 
Voi ce Ma il  ID  N umb er
8-132None
EXCEP TION TABLES PR OGRAM MING
9-3
TOLL RESTRICTION PROGRAMMING9-7FLA SH 70
Allo w Tab le  A Pro gra m min g9-91None
Den y  Ta bl e A Pro g ra mmi ng
9-112None
Allo w Tab le  B Pro g ra mmi ng
9-93None
Den y  Ta bl e B P rog ra mm ing
9-114None
Spec ia l Tab l e 1 Pro gr am min g
9-135All Codes Denied
Spec ia l Tab l e 2 Pro gr am min g
9-136All Codes Denied
Spec ia l Tab l e 3 Pro gr am min g
9-137All Codes Denied
Spec ia l Tab l e 4 Pro gr am min g
9-138Home Tabl e 1 -1:  Def aul t Val ues
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							Introduction 1-17
Area Code for  Spec ial Table  19-139None
Area Code for  Spec ial Table  2
9-1310 None
Area Code for  Spec ial Table  3
9-1311 None
Displaying Toll Table Entries
9-1512 None
LEAST COST R OUTI NG  PROG RAMMI NG
10-1
LCR TABLES PROGRAMMING10-4FLA SH 75
3-Digi t Ar ea/ Office  Code Tabl e10-81 See LCR Tables
6-Digi t Ar ea/ Office  Code Tabl e
10-92None 
Exception Code Table10-103 See LCR Tables
Ro ute L ist  Ta b le
10-104 
Insert/ Delete Table10-135 
Da il y St a rt Time Ta bl e10-156 
Week ly  Sch edu le Tab l e10-167 
LC R R ou tin g  fo r Toll  In for ma tio n10-188 00
INITIALIZE DATABASE PARAMETERS
11-1
I NTR ODUCTI ON11-3FLA SH 80
Initialize System  Parameters11-41Default
Initialize CO Line Attributes
11-92Default
In iti al ize St at ion  Att rib u tes
11-103Default
Initialize CO/Station Port  Parameters
11-134Default
Initialize Exception Tables
11-135Default
Initi al ize System  Speed Numbers
11-146Default
Initialize LCR Tables
11-157Default
Initialize ICLID Tables
11-178Default
Initialize Directory Dialing Tbl 
Parameters
11-179Default
Initialize Hunt Group Parameters
11-1810 Default
Initialize ACD*/UCD Group Parameters
11-1911 Default Tabl e 1 -1:  Def aul t Val ues
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							1-18 I ntro ductio n
In iti al ize V oic e Ma il * Gro up  Pa ra met ers11-2112 Default
In iti al ize V erified Ac co un t Code Table
11-2214 Default
System  Reset
11-2320
P RINTING SY STEM  DATABASE PARAMETERS
12-1
I NTR ODUCTI ON12-3FLA SH 85
Prin ti ng  Syst em Parameter s12-41Default
Prin ti ng  CO Lin e Att ribu tes
12-72Default
Prin ti ng  Sta tio n  Attr ib utes
12-93Default
Prin ti ng  CO Po rt  Parameter s
12-114Default
Prin ti ng  Exc ept ion  Ta b les
12-125Default
Printi ng Syst em Speed Num bers
12-146Default
Prin ti ng  LC R Tabl es
12-157Default
Prin ti ng  Ent ire Sy stem D atab ase
12-278Default
Prin ti ng  D irec tor y  Di al Tab le Param eters
12-3110 Default
Prin ti ng  Hu nt  Gro up  Pa ra me te rs
12-3311 Default
Prin ti ng  ACD*/ UCD Gr ou p Param eters
12-3412 Default
Printing Voice Mail* Group Parameters
12-3513 Default
Prin ti ng  Veri fied Acc ou nt  Co des
12-3715 Default
LOAD DATAB ASE ROU TINE
1-21FLA SH 86
Up lo ad  D a ta ba s e1-211PC Only
Do wn lo ad  D at a ba s e
1-212PC Only Tabl e 1 -1:  Def aul t Val ues
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							Program  Mode Ent ry ( Key S tat ion) 1 -19
Program Mode Entry (Ke y Statio n)
P rogr amm ing  is  pe rf orme d a t  any 2 4 -but t on Di gi ta l  Dis pl ay T el e phone.  
Programming  is  always done at  this type of station regardless of the class 
of s ervice or wh ich s ta tion ha s b ee n as signed  the  Attenda nt(s ).
To enter the Program Mode:
1 . Pr es s t he O N/ OF F but ton  ( opt iona l). L ED l igh ts  a nd in te rc om di al  tone  
is  he ard.
2. On  the dial pad, press  [
6][6][3][2][2] [6] (de fault pas sword ). A 
conf irmation  ton e is  hea rd.
3 . The  O N/ OF F bu tt on LE D i s  li t.  Th e s yst em  is  r ead y t o pr ogra m.
Program Mode Entry (Data Terminal or PC)
A  PC terminal connected to the RS-232C po rt on  the optional MISU or 
remotely through the  optional  9600 baud  modem is used  for database 
progra mming. W hen  using a  data  term inal ( AS CII  or  PC  cap able  of 
emul at i ng an  A SCI I  t er mina l)  on-s it e  or  loc al l y, t o p rogr am  th e s yst em :
1. Press  on the terminal.
2 . Ent er  t he  pas swor d [de faul t =3 22 6 VOD AVI] , an d pr es s < Ent er >  aga in.  
Proper entry  of the pa ssword res ults  in  the ADM> prompt. Proceed  
with programming referring  to Fi g ur e 1- 1: Da t a Termi nal  Pr og ra m 
Codes Cr oss Refer ence f o r te rmi nal  c ha rac t e rs th at re pr ese nt  t he key 
set bu ttons.  By entering  [?]  from the terminal, a Help screen displays.
Whe n e nte ri ng  the  sy st em  re mo t el y vi a  a P C,  ac c e ss  to   the  mo d em  is  
accomplis hed  by a ccess ing  Port 499 throu gh a d irect ringing a ssignment 
or through DISA or by being transferred to Port 499. 
						

							1-20 I nitial izatio n
Initialization
The system  has  been pre-programmed with certain features  called 
def aul t  dat a (r e fer  t o Table 1-1: Default Values) . T hes e f eat ur es  ar e  loa ded 
int o m emor y wh en t he  sy st em  is  ini t ia li ze d.
Returning System Database to Default Values:
1 . Place  Swi t ch #1  on  th e BKS U i n t he  ON  pos it ion.
2. Turn  the power off  and  on to initialize the system database to the 
default.
3. Once database is initialized, place Switch  #1 in the  OFF position to 
protect the database.
Database  Pro gram min g  Wo rkshe ets
Befor e  atte mpti ng pr ogr ammi ng,  it i s  strongl y r e commend ed  tha t 
cust omer  d ata bas e w orks hee ts  be  pr e par ed  (Refe r  t o Appe ndix  C  in  the  
Product Description Manual). T hes e works hee ts  s hould be co me par t of 
the  p er mane nt re c o rd  o f cu s to mer  pr o gr ammi ng. R efe r to  th e f o ll o win g 
se c ti ons when pr epa ri ng t he  wor kshe et s.
Th e s ys tem  s ho uld be  ini tial ize d whe n ins tal le d or at an y time  the  
database has been corrupted. 
						

							Da taba se Uploa d/Download Rout ine 1 -21
Database  Uplo ad/D ownload  Ro utine
The Da ta bas e U ploa d/Download  Routine  (FLAS H 86)  provid es  a 
maintenance facility which permits the user to download the database to 
a PC , whe n a  sof twa re  chang e i s  made  or  whe n t he  sys te m ne ed s t o be  
initialized and reprogrammed. In addition, the  routine  facilitates the 
progra mming of a  datab ase on an  in- house sys tem wh ich is d ownloa ded  
to  a PC and then  uploaded to a  system in the  field. After the system 
mai nt enan ce  i s c omp le te d, t he  fi le  sa ved  in  the  P C c a n t hen  be u ploa ded  
to  the  s yst em.
Upload/Download  through Remote Administration
First, connect one end of an  RS-232C serial cable from the RS-232C 
connector on the option al  MIS U to the  des ired  Comm  Port on  th e PC .
The n l oad  a comm unica ti on s oftwa re  pa ckage  (e .g.,  Procom m) i nt o t he 
PC and complete the  following steps  to  reconfigure the system.
All trace modes such as: SMDR (Flash 21), ICLID (Flash 56),  a nd 
Ma inte nan ce E v ent Trac es MUST be  turne d off be fo re a do wnlo ad is 
perfo rmed !
Defa ult te le phon e ty pe = 24 butto n mode l
Use a  stra ight -thro ugh DB-9 to DB- 9 (fem ale t o female) cabl e.
(D B- 9) Conn ec tio n PC S i de  ( D B- 9)
11
22
33
44
55
66
77
88
99 
						

							1-22 D ata base Upl o ad/D o wn lo ad Ro utine
PRO COMM - - Down l oadi n g a Dat aba se Fi le
1 . M ake  ne ce ss ar y c ha nges  t o t he  are as  shown  in  th e f oll owing  t abl e, 
and save  i nfor mat ion to capt ure  ne w s yst em set t ing s.
2 . Pr es s < Ent e r>  and  t he f oll owin g scr ee n di sp lay s:
3. Type the password [default=3226VODAVI] and press . Proper 
entry of  the password results  in  the ADM> pr ompt .
Table 1-2: Database Download Settings
S yst em  Opti o ns S et ti ngs
Parameters: a + [P]
Bau d Rate 96 00 Bau d
N for Parity
8 Bit s
1 St op Bi t
Setup Options: a + [S]
Item A
Item D
Item E
Item F
Item I
Item J
Item K
Item LEcho Local ly
Character  Pacing
L i ne  Pa c ing
Pace Character
CR Translation (upload)
LF Translation (upload)
CR Translation (download)
LF Translation (download)OFF
0
0
0
NONE
NONE
NONE
NONE
Protocol Options
I tem C* A bo rt  xfer  if CD  lost NO
* For  Pro com m P lus versi on  2.01 o r h ig her
Eng. Ver. 0 .0 e- FF FF  DAT E:  MM /DD/YY  TIME :  HH:MM:S S
EN TE R PAS SW O RD : 
						

							Da taba se Uploa d/Download Rout ine 1 -23
4 . To s el ec t  t he a ppr opri at e c ode s for  t he fol l owing s c re en c ap tur e,  r ef er  
to Fi gur e 1-1   for  t er mi nal  char act er s  tha t  re pre se nt  the  k ey  set  
b utt ons.  For  ass is ta nce,  typ e  a [? ] t o di spl ay  a H el p s cr ee n.
5 . Pr es s < PgDn>  t o di sp lay  th e D ownlo ad Pro tocol  scr ee n.
6. Type X to send the upload  file to the X-Modem for tracking and 
c or re c t ing er ror s dur ing th e up loa d pr oc edu re.
E ng. Ve r. 0.0e -F FFF   DATE:  MM/DD/YY  TI ME:  HH:MM:SS
E NT ER  PA SSW OR D:
adm >
   ADMIN PROGRAMMING
adm >,
   ENTER PRO GRAM  NO
adm >86
 (a nd  pr ess En ter )
   LOAD DATABASE  ROUTINE
   EN TER  B U TTON  N U MB ER
adm >w
 (a nd  pr ess En ter )
   DOWNLOAD DATABAS E
   PRES S HOLD
adm >
The HOLD butto n o n a keyset is t he same 
as t he  key on the keyboard. 
Press Ent er.
Dowload Protocols - 124811648 bytes free
X) XMODEM                A) ASCII
Z) ZMODEM                R) RAW ASCII
Y) YMODEM (Batch)        T) TELINK
G) YMODEM-G (Batch)      M) MODEM7
O) 1K-XMODEM             W) WXMODEM
E) 1K-XMODEM-G           I) IMODEM
C) COMPUSERVE B+         1) [EXT 1]
K) KERMIT                2) [EXT 2]
S) SEALINK               3) [EXT 3]
Your Selection: (press ENTER for ZMODEM)