Starplus Triad Xts Digital Telephone Systems Station User Guide

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Account Codes 1
ABOUT THIS USER GUIDE …
FLEXIBLE BUTTONS -- Most of the features described in this user 
guide may be set up on a flexible button for one-button access. 
(Refer to “Flexible Button Programming” on page 56.)
However, for certain features to operate properly, a 
flexible button MUST be preprogrammed. A “Flex Btn” 
symbol has been used to indicate those features.
FLEXIBLE NUMBERING -- This feature allows the system 
numbering plan to be modified, as well as the length of the 
feature access...

2 Account Codes
Ve r i f i e d  A c c o u n t  C o d e s
Prior to placing an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (627).
2. Dial account code up to 12-digits.
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial the account code.
4. Dial [9] or CO Access code. Dial tone sounds.
5. Dial the desired number.
To enter an Account Code during a call:
1. Depress the hookswitch momentarily. Call is placed on 
executive hold while...

Account Codes 3
Account Codes - Traveling COS ( Verified)
To use Verified Account Codes:
1. Press preprogrammed ACCOUNT CODE button (627) before 
accessing a CO line.
2. Dial account code up to 12-digits. If account code matches 
a verified account code, intercom dial tone is returned. 
Otherwise an error tone is presented.
3. Access outside CO line or dial LCR code and dial desired 
number.
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift handset.
2. Dial [627].
3. Dial account...

4ACD / UCD
ACD / UCD
The Automatic Call Distribution (ACD) feature is available with 
optional software. When purchased, Uniform Call Distribution 
(UCD) is not used and is replaced by the ACD functions.
ACD Call Factor
The Call Factor feature is used exclusively with digital voice 
mail to provide average call duration to the caller. This feature 
can be activated from administration or the ACD supervisor can 
use a flexible button [580]+[550-565]+ [FFF] (FFF=Call Factor) 
to enter the factor (average...

ACD / UCD 5
ACD Help
While on a call in progress, the Agent presses their 
preprogrammed HELP flexible button and the following 
occurs:
†Confirmation tone sounds. Agent’s HELP button 
illuminates if a supervisor is logged into their ACD 
group. If no supervisor is logged in, agent receives error 
tone and HELP button does not illuminate.
†ACD supervisor station receives Help message when an 
ACD member in the same group initiates a Help 
request. The function also sends Camp-On tone to 
speaker of...

6ACD / UCD
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group 
views the group members display as follows:
1. Dial the ACD Group Member Status code [573] on the dial 
pad,
-or-
Press preprogrammed flexible button. Display shows ACD 
Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter 
following the station number where the agent is logged in
.
(N) = Not Equipped
(D) = Do not Disturb
(O) = Out of service
(U) = Unavailable
(B) = Busy on a call
(A)...

ACD / UCD 7
ACD Overflow Available/Unavailable
To place a station in Available Mode:
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You may now receive ACD calls.
To place a station in Unavailable Mode:
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You are now blocked from receiving ACD calls.
ACD Login/Logout
To log into an ACD Primary Group:
Dial LOGIN CODE [572] on the dial pad, followed by the 
desired ACD group number...

8ACD / UCD
To log into an ACD Secondary Group:
Dial LOGIN CODE [582] on the dial pad, followed by the 
desired ACD group number (5XX),
-or-
Press a preprogrammed LOGIN flexible button.
The Agent enters their unique AGENT ID code (0000-9999). 
The LOGIN flexible button LED is lit steady. A confirmation 
tone sounds and the agent is logged onto the ACD group.
†The ON/OFF LED extinguishes if the agent started the 
sequence in the handsfree mode.
†The ACD Agent Login LED only lights for the ACD group 
that...

ACD / UCD 9
The ACD Supervisor Display shows the following 
information:
5XX = ACD Group (550-565)
CIQ: XX = Calls in queue
AGENT(S): XX = Agents logged in
OC: hh:mm:ss = Oldest call in hours, minutes and seconds
To change the display to a different group:
Dial the ACD Supervisor Display code [577] on the dial pad, 
followed by the ACD group you want to observe,
-or-
Press the preprogrammed
 flexible button.
ACD Supervisor Login/Logout
†To log in, dial LOGIN CODE [576] on the dial pad, 
followed by the...