Taske ACD ToolBox Installation Guide

TASKE®
 ACD ToolBox
Installation Guide
Version 7.0
for the
MITEL®
 SX-200®
 DIGITAL PBX
© 1999 TASKE Technology Inc.
Printed in Canada.
TASKE is a registered trademark of TASKE Technology Inc.
MITEL and SX-200 are registered trademarks of Mitel Corporation.
All other trademarks and registered trademarks are the property of their respective owners. 

The TASKE Software License
1. GRANT OF LICENSE
  TASKE Technology grants to you, the end user, the right to use one copy of the TASKE ToolBox
programs (the “SOFTWARE”) on a single terminal that is connected to a single computer (with
a single CPU).  You may not copy the SOFTWARE or otherwise use it on more than one
computer or computer terminal at the same time UNLESS you have purchased a TASKE
Network ToolBox, in which case you are limited to the number of simultaneous users as called
for in your...

TABLE OF CONTENTS
CHAPTER 1: INSTALLATION OVERVIEW..............................................................1
The TASKE Environment................................................................................................................................1
Network Considerations...................................................................................................................................1
A Word about...

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Chapter 1: Installation Overview
This Installation guide provides instructions for installing the TASKE ToolBox software.
And describes how to configure a TASKE Server and network connected PCs.  You’ll find
installation procedures specific to each type of install (server and client).
This guide also contains detailed reference information about the Microsoft network
environment and the interface to the host PBX system.
The TASKE...

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· At each of the PCs running TASKE Call Center Management Tools, ping
127.0.0.1, which is the local host address (referring to the machine that
you are sitting at). If this doesn’t work, reinstall and configure the local
TCP/IP stack.
· At each PC having a network connection to the TASKE Server, ping the
TASKE Server. If you can do this, TCP/IP should be working properly. 

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Chapter 2:  TASKE Software Lock and
Licensing
The software described in this guide is provided under a license agreement with TASKE
Technology, Inc.  The software may be used or distributed only in accordance with the terms
of your license agreement.
Unlocking the TASKE Software
TASKE Technology Inc. administers the legal use of TASKE software through software
locks, Administration disks, and license files. This section explains how the...

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Upgrading TASKE Software
If you are upgrading from a previous release of TASKE software, we recommend that you
download the latest software from the TASKE web site (www.taske.com). The software is
available in self-extracting, compressed-file format. You may download a single file
(recommended if you have a fast connection to the Internet) or download a number of
smaller compressed files one at a time (recommended if you have a slow or...

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Chapter 3: ToolBox Installation for Server
Overview
This chapter describes the options and steps to follow while installing the TASKE server
software on a computer running Windows 95, 98, or NT 4.0.  The TASKE software can be
installed from the TASKE Call Centre Management Tools CD-ROM or from files that have
been downloaded from the TASKE web site.
After installing the TASKE ToolBox, certain file and directory access permissions must...

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TASKE ToolBox Hardware Requirements
Operating SystemProcessor:  IBM®PC, IBM PS/2 or 100% CompatibleCPUPentium II - 266 MHz (min)Required SoftwareWindows 95, 98 or Windows NT 4.0 SP4
Internet Explorer 4.0 or later  (required to view Online Help)Memory (RAM)64 MB (min)MonitorSuper VGA or BetterDisk Space4.0 GB (min)Floppy Drive and
CDRom Drive3.5” HDD
4 X CDRom Drive (For installation)Communications Ports2 RS-232 Communications Ports...