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Taske Call Center Management Tools Version 7.0 Glossary Manual

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    							Glossary                                            TASKE Call Center Management Tools Version 7.0-11-with a call. During this time, the agent is unavailable to accept
calls.Year By Month
ReportPresents data for a user specified number of months, beginning
with a month selected by the user.Year to Date ReportPresents data for a specified number of consecutive weeks from
a specific start date.
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