Taske Call Center Management Tools Version 7.0 Reports Guide

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 1-Table of Contents
TASKE REPORTS...............................................................................................2
THE TASKE REPORTS INTERFACE.................................................................5
Overview of the Reports Window....................................................................................5
Main Control...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 2-TASKE Reports
The TASKE Reports program is used to generate reports for customization. The
Reports program uses the data collected in the TASKE Database from the
telephone switch to generate reports. The data is used to manage a balance
between the call load presented to the Call Center, and the capacity of the Call
Center to process calls.
The future call demand can be forecast with reasonable reliability by studying...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 3-Report Options
Reporting
PeriodResourceReport Intervals Daily Trunk Quarter hour, half hour, hour Weekly Trunk Quarter hour, half hour, hour, day of week Monthly Trunk Quarter hour, half hour, hour, day of month Year by Week Trunk Half hour, hour, day of week, week Year by Month Trunk Half hour, hour, day of month, month Daily Extension Quarter hour, half hour, hour Weekly Extension Quarter hour, half hour, hour, day of...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 4- Monthly Pilot Interflow
Spectrum Quarter hour, half hour, hour, day of month Year by Week Pilot Interflow
Spectrum Half hour, hour, day of week, week Year by Month Pilot Interflow
Spectrum Half hour, hour, day of month, month Daily Pilot Activity Quarter hour, half hour, hour, pairs of acct codes Weekly Pilot Activity Quarter hour, half hour, hour, day of week, pairs of acct codes Monthly Pilot Activity Quarter hour,...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 5-The TASKE Reports Interface
Overview of the Reports Window
To use the TASKE Reports program, click on the Reports icon in the
TASKE ToolBox. Once the TASKE Reports program opens, three panels
are displayed: the Main Control Panel, Report Templates panel and the
Publication Viewer. 

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 6-Main Control panel
In the TASKE Main Control panel of the TASKE Report
Manager, a set of buttons is displayed. The first five buttons are
for selecting a Reporting Period and include: Daily, Weekly,
Monthly, Year by Week and Year by Month. Reports can be
created for the all reporting periods. In order to create a report,
one of the reporting periods must be selected.
A report can also be created by using the Forecast...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 7-ExportThe Export function generates a copy of the selected report in various data
file types.  The file type is selected in the template’s Export properties.  Once
a report is exported to an external file, it may be manipulated using another
tool (for example Windows Excel).
Publication Viewer panel
The Publication Viewer panel displays any report selected for viewing. To view a
report, a template must be chosen from the...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 8-Change FontThe Change Font button allows modification of the typeface, type size and
type style of the report for better display, or for printing purposes.
Page CounterThe Page Counter permits scrolling through the pages of the generated report
and looking at the results before printing.
Note All fonts used by the Reports program are provided by the Default printerinstalled on your computer, through the control panel for...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 9-Report TemplateA name given to the report template for reference purposes. The name is
mandatory, and is displayed in the list of templates.
Report DescriptionA description given to the report template for reference purposes. The
description is not mandatory, and is used for reference purposes only.
Auto PrintThe Auto Print option is used to designate the report be generated and
automatically printed at the scheduled...

TASKE Reports                      TASKE Call Center Management Tools Version 7.0- 10-These Properties include:
ResourceThere are 17 different Resource Settings. Each Resource setting in the drop
down list represents one of the resources that statistics are being captured for
in the TASKE Database. Choosing a resource setting determines the
resource content of your report.
The different resources available for reports are listed below.
TrunkExtension
Extension GroupAgent
Agent GroupPilot
Pilot Answer...