Toshiba Satellite C50b User Guide

							111Utilities
System Settings
System Settings
System Settings is the TOSHIBA configuration management 
tool available through the Windows® operating system. To 
access it:
1To access System Settings from the Start screen begin 
typing 
System Settings.
2Click or touch 
System Settings.
The System Settings screen appears.
   
 
(Sample Image) System Settings screen – General tab 
options
The System Settings screen may have the following tabs:
❖
Boot Options—Allows you to change the sequence in 
which your computer searches the drives for the 
operating system
❖
Boot Priority—Allows you to configure boot priority 
settings.
❖
Panel open/Power on—Allows you to turn on the 
computer when opening the display panel while the 
computer is turned off.
❖
Display—Allows you to change various default settings 
for the built-in display
When the computer restarts, it remembers the last 
configuration. If data does not appear on the display you 
are using after starting in Sleep mode, press the ( ) + 
P 
keys to toggle the display. For more information, see 
“Directing the display output when you turn on the 
computer” on page 61.
NOTE 
						

							112Utilities
System Settings
❖General—Allows you to view the current BIOS version 
or change certain settings back to their default values
❖
Keyboard—Allows you to access the wake-on 
keyboard function, or to configure the function keys
❖
LAN—Allows you to set networking functions
❖
SATA—Allows you to set conditions for SATA
❖
USB—Allows you to enable or disable USB Legacy 
Emulation and internal USB 3.0 controller 
						

							113Utilities
Function Key
Function Key
The Function option is disabled by default.
TOSHIBA Function Key enables you to activate functions by 
pressing specific keys either singly or in combination with 
Fn. Some functions show the toast notification at the edge of 
the screen. These settings turn notifications ON/OFF.
1To access Function Key from the Start screen begin 
typing 
Function Key.
2Click or touch 
Function Key.
The Function Key screen appears.
 
(Sample Image) Function Key
3Slide the ON/OFF switch to enable/disable the 
notification.
4Click or touch 
Close.
NOTE 
						

							114Utilities
Recovery Media Creator
Recovery Media Creator
The Recovery Media Creator utility enables you to create 
recovery media that can be used to return your system to its 
out-of-box state, if necessary. For detailed information on 
using the utility to create recovery media, see “Creating 
recovery media” on page 46.
Service Station
The Service Station helps you keep your new computer 
running at its best by notifying you when updated software, 
firmware, documentation or other information is available for 
your computer. The Service Station will alert you when 
updates are available, and you can then choose to install the 
updates if you wish. 
						

							115Utilities
TOSHIBA Application Installer
TOSHIBA Application Installer
You must have an Internet connection to reinstall 
applications.
The TOSHIBA Application Installer allows you to reinstall the 
drivers and applications that were originally bundled with 
your computer.
To reinstall drivers and applications:
1To access TOSHIBA Application Installer from the Start 
screen begin typing 
Application Installer. 
2Click or touch 
TOSHIBA Application Installer.
The TOSHIBA Application Installer window appears.
   
 
 
 
(Sample Image) TOSHIBA Application Installer selection screen
3Click or touch the item you want to install.
4Click or touch 
Install, then follow the on-screen prompts 
to complete the installation process.
NOTE 
						

							116
Chapter 6
If Something Goes 
Wron g
Some problems you may encounter when using your 
computer are relatively easy to identify and solve. Others 
may require help from your network administrator or the 
manufacturer of the software program.
This chapter aims to help you solve many problems by 
yourself. It covers the problems you are most likely to 
encounter.
If all else fails, contact Toshiba. You will find information on 
Toshiba’s support services at the end of this chapter. 
Problems that are easy to fix
Your program or application stops responding.
The operating system allows for the use of both 
applications (“Apps” used with the Windows® “Modern 
UI”) and programs (used in the traditional Windows® 
desktop environment). For the purpose of simplifying the 
information we will use the terms interchangeably in this 
chapter.
NOTE 
						

							117If Something Goes Wrong
Problems when you turn on the computer
If you are working in a program that suddenly freezes, 
chances are the program has stopped responding. You can 
exit the program without shutting down the operating system 
or closing other programs.
To close a program that has stopped responding:
1Press 
Ctrl, Alt, and Del simultaneously (once), and then 
click or touch 
Ta s k  M a n a g e r.
The Task Manager window appears.
2Select the program or application you want to close, and 
then click or touch 
End Task in the lower right corner.
Closing the failed program should allow you to continue 
working. If it does not, continue with the next step.
3Close the remaining programs one by one by selecting 
the program name, then select 
End Task.
Closing all programs should allow you to continue 
working. If it does not, power off your computer, and 
then restart it.
Problems when you turn on the computer
These problems may occur when you turn on the power.
The computer will not start.
Make sure you attached the AC adaptor and power 
cord/cable properly.
Press and hold the power button for at least 10 seconds.
If you are using the AC adaptor, check that the wall outlet is 
working by plugging in another device, such as a lamp.
Verify that the computer is on by looking at the Power 
button. If the button is glowing, the computer is on. If the 
button is not lit, try turning the computer off and then on 
again.
If you are using an AC adaptor, verify that the computer is 
receiving power from the external power source by checking 
the AC power light located on the left side of the computer. If 
the indicator is glowing, the computer is connected to a live 
external power source. 
						

							118If Something Goes Wrong
Problems when you turn on the computer
The computer displays the WARNING RESUME 
FAILURE/Windows Error Recovery – Windows did not shut down 
successfully
 message.
To continue, select 
Start Windows normally. This can 
happen if the computer was put into Sleep mode and the 
battery has discharged. If you performed a shutdown before 
this message was displayed, a program or driver may have 
prevented Windows
® from shutting down.
Data stored in the computer’s memory has been lost. Data 
stored in the computer’s internal storage drive may not be 
affected.
Always save your data even when you are using Sleep 
mode. If your battery fully discharges, information that has 
not been saved will be lost. Your computer can be 
configured to warn you when the battery is running low see 
“What to do when the main battery runs low” on page 82. 
If you are running on battery power, it is recommended that 
you do not leave the computer in Sleep mode for long 
periods of time.
To charge the battery, leave the computer plugged into a live 
wall outlet for several hours. For more information see 
“Charging the main battery” on page 79. 
The AC power light is blinking.
If the AC power light is blinking, try the following steps:
1Connect the AC adaptor to a different power outlet, 
preferably in a different room. If the computer starts 
normally, there may be a problem with the AC outlet 
itself, or the voltage level available from it.
2Verify that the AC adaptor is the correct unit for your 
computer model. The computer may not be able to start 
from an AC adaptor that is rated for less current 
(amperage) than the computer requires, even if the rated 
voltage is correct, and the plug fits correctly in the DC-IN 
socket. The labels on the bottom of the computer and 
the AC adaptor show the specifications for voltage (“V”) 
and current (“A”) for each device. The voltage level must 
match exactly. The amperage rating of the AC adaptor 
must be equal to or greater than that required by the 
computer. 
						

							119If Something Goes Wrong
The Windows® operating system is not working
3If your computer has a removable battery, connect the 
AC adaptor to the computer. Leave the battery out of the 
computer. Try turning the computer on again. 
If the computer starts normally, the battery may need 
charging, may be depleted, or may be defective. Turn 
the computer off, insert the battery, turn the computer 
on, and then leave the computer running for several 
hours, which will deliver a slow, steady “trickle-charge” 
to the battery. Once the battery has been trickle-
charged, it may begin working correctly again. 
If the trickle-charging does not prove effective, you can 
connect to Support Online by going to Toshiba support at 
support.toshiba.com.
The battery light is blinking when the computer is 
on.
If the battery light is blinking when the computer is on, this 
indicates a power mismatch. Do the following:
1Check the OUTPUT specifications on the AC adaptor 
(for example, DC 19V – 3.95A)
2Check the INPUT specifications on the bottom of the 
computer. 
The output specifications of the AC adaptor must match 
the input specifications of the computer. 
3If the specifications do 
not match, locate and use the 
AC adaptor that shipped with your computer. If the 
specifications 
do match, contact Toshiba. See 
“Contacting Toshiba” on page 141. 
The Windows® operating system is not 
working
Once you are familiar with your computer and used to the 
way the operating system responds to your work routine, 
you can easily detect if the operating system is not working 
correctly. For example:
❖The operating system fails to start after the initial startup 
appears.
❖The operating system takes a long time to start.
❖The operating system responds differently from the 
normal routine.
❖The screen does not look right. 
						

							120If Something Goes Wrong
The Windows® operating system is not working
Unless a hardware device has failed, problems usually occur 
when you change the system in some way such as installing 
a new program or adding a device.
If you experience any of these problems, use the options in 
the Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need 
to troubleshoot the Operating System and/or its settings. 
There are several options to choose from depending on the 
severity of the problem and your level of expertise with 
computers.
If Windows
® fails to start properly twice, the Windows® Boot 
menu will launch. To enter the Advanced Startup options 
manually:
1From the Start or Desktop screen, move your pointer to 
the upper-right corner of the screen or swipe in from the 
right edge.
2When the Windows
® charms appear, click or touch the 
Settings ( ) charm.
3Click or touch 
Change PC Settings.
4Click or touch 
Update and recovery.
5Click or touch 
Recovery.
6Click or touch 
Restart Now under Advanced 
Startup
.
The computer restarts.
7Click or touch 
Troubleshoot from the menu.
You now have several options:
Refresh your computer
❖Your files and personalization settings won't change
❖Your computer settings will be changed back to their 
defaults
❖Your Apps from the Windows
® Store are retained
❖Apps you installed from discs or Web sites are removed
❖A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s 
data)” on page 50.