Toshiba Satellite Pro Te2000 Manual

Users Manual
9-8
TROUBLESHOOTING
Keyboard
Keyboard problems can be caused by your setup configuration. For more informa-
tion refer to Chapter 5, The Keyboard and Chapter 7, HW Setup and Passwords.
Problem Procedure
Some letter keys Check that the numeric keypad overlay is not
produce numbers selected. Press Fn + F10 and try typing again.
Output to screen Make sure the software you are using is not
is garbled remapping the keyboard. Remapping involves
reassigning the meaning of each key. See your...

  9-9
TROUBLESHOOTING
Hard disk drive
Problem Procedure
Computer does not Check if a diskette is in the diskette drive. If a
boot from hard disk diskette is inserted, remove it and reboot.
drive
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of
your files and disk. Refer to your OS documen-
tation or online HELP for information on running
SCANDISK and the...

Users Manual
9-10
TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the CD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD is dirty. If necessary, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4 for details on cleaning.
Check your config.sys and autoexec.bat files to
make sure they have the necessary drivers and
execution lines.
Some CDsThe software or hardware configuration...

  9-11
TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the CD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD is dirty. If necessary, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4 for details on cleaning.
Check your config.sys and autoexec.bat files to
make sure they have the necessary drivers and
execution lines.
Some CDsThe software or hardware configuration may
run...

Users Manual
9-12
TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the CD/DVDs care section in
Chapter 4, Operating Basics, for details on
cleaning.
Check the Slim Select Bay lock on the bottom of
the computer. It should be in the lock position.
Check HW Setup, if DVD-ROM is not displayed
as...

  9-13
TROUBLESHOOTING
DVD does not playSome video discs might not play properly in a
correctly in anExpansion Station. Play the disc in the
optional Expansion  DVD-ROM drive installed in the computer.
Station
If problems persist, contact your dealer.
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely
a CD or DVD in the closed. Press gently until it clicks into place.
drive
Open the drawer and make...

Users Manual
9-14
TROUBLESHOOTING
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM:Audio CD,  Photo CD, ISO 9660,
CD-EXTRA, CD-R, CD-Rewritable
Check the region code on the DVD. It must
match that on the DVD drive. Region codes are
listed in the DVD-ROM drive section in Chapter
2, The Grand Tour.
If problems persist, contact your dealer.
Diskette drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Drive does not There may be a...

  9-15
TROUBLESHOOTING
Infrared port
Refer also to the documentation for your IrDA compatible device and related
software.
Problem Procedure
Infrared devices do Check that the device is connected to an
not work as expected electric outlet. Make sure the outlet is supplying
power by plugging in an appliance.
Make sure there is no obstruction blocking
communication between the computer and the
target device.
If problems persist, contact your dealer.
Printer
Refer to the troubleshooting and other relevant...

Users Manual
9-16
TROUBLESHOOTING
Make sure your software is configured to recog-
nize the printer. Check your printer and software
documentation.
Printer error Check your printer documentation.
If problems persist, contact your dealer.
Pointing device
If you are using a PS/2 or serial mouse, also refer to Chapter 8, Optional Devices,
and to your mouse documentation.
AccuPoint II
Problem Procedure
On-screen pointer If a PS/2 or serial mouse is connected, check
does not respond to the HW Setup window. The...

  9-17
TROUBLESHOOTING
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist, contact your dealer.
Serial mouse
Problem Procedure
On-screen pointer Check for a firm connection between the
does not respond to computer’s serial port and the cable’s 9-pin
serial mouse operation connector.
Did you connect the mouse before turning on the
computer?
Is your software configured to recognize the
mouse? Check the software documentation.
If problems persist,...