Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

							Station Apparatus
PC Attendant Console
Strata DK I&M    5/999-39
Station Apparatus
Line Settings
Each line and line group within the system can be renamed to allow for easy identification. For 
example, a private line for John Smith can be marked “John’s Pvt Line”. These identifiers are 
unique to the PC attendant console. 
In the Lines dialog box, you can change the names that appear in the Active Call window. The 
Active Call window names are different from the names that appear in the PC attendant console 
selection windows.
The Attendant can also define a default line or line group to make dialing more efficient. The 
default line or line group can be used with the Directory to identify a Tie line group for easy 
transfer of calls. (See “Setting up the Directory” later in this 
section).
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To change CO line and names
1. From the menu bar, select Setup, 
Settings... and OK to access the 
System Settings dialog box. Then 
select Default Line Settings. 
2. From the Lines dialog box, 
highlight the Line or Line Group to 
be changed.
3. Select the corresponding edit box 
and enter a new name.
4. Repeat for all lines or line groups 
that change names.
User Buttons
The user buttons of the PC attendant console can be customized with features used most often by 
the Attendant. User buttons can be set to immediately invoke a feature or to open a dialog box 
associated with the feature. Each button can be programmed with Speed Dial or Feature buttons. 
(See the Strata DK PC Attendant Console User Guide for instructions on clearing buttons.)
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To change user buttons
1. From the System Settings dialog 
box, select User Buttons.
2. From the User Buttons dialog, 
select the button to be changed.
3. Select either Autodial or Feature to 
change the button.
4. Enter a feature code for the list by 
selecting from the pull down list or 
selecting the Digits box and 
entering a number.
5. Select Label to change, if 
necessary.
6. Select the next button to change 
and repeat the process.
7. Select the OK button when all 
changes have been made.
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							Station Apparatus
PC Attendant Console
9-40Strata DK I&M    5/99
Answer Prompts
Answer Prompts can be entered so that when new calls are presented and answered by the 
Attendant, the prompts will appear in the information window. Any currently recorded prompts are 
listed in the Answer Prompts box (shown below) and two selections on the left allow linking the 
prompts to a DNIS tag or CO line.
NoteDNIS applies to R3 and up only.
The DK424 identifies calls to the Attendant position by using the default CO line indication. It can 
also attach a tag that was recorded in Program 71 for each DNIS number translated by the system.
When lines are marked as DNIS in the Telephony Setup (see “PC Attendant Console Software 
Installation” on Page 9-34), the PC attendant console uses the DNIS tag to select the prompt 
instead of the line number. The button marked DNIS Text... is used to record the DNIS Tags which 
should match those listed in Program 71-5.
Toshiba recommends entering DNIS tags when they are programmed into the DK system. This 
enables the Attendant or System Administrator to create prompts as needed. Even if some DNIS 
lines are not scheduled to ring at the console, the calls to be forwarded to the Attendant and 
answers prompts may be used later.
The Answer Prompts can have approximately 110 characters. The edit window, shown below, is 
the same size as the window on the main screen in order to view the message as it will display.
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To write an Answer Prompt
1. From the System Settings dialog 
box, select Answer Prompt.
2. From the Answer Prompt dialog, 
select the Prompts...button.
3. Select the New button.
4. Type in a new prompt message in 
the Prompt box.
5. Select the New button again to 
enter another prompt or OK to save 
those entered.
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PC Attendant Console
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To write a DNIS Answer Prompt
1. From the System Settings dialog 
box, select Answer Prompt.
2. Select the DNIS Text... button.
3. From the DNIS Text dialog box, 
select the Add button.
4. Type in the Name Tag as entered in 
Strata DK System system 
programming.
5. Select the Add button to enter 
another prompt or the OK button to 
save those entered.
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To link a CO line or DNIS tag with an Answer Prompt
1. Click on a line or DNIS tag.
2. Highlight the Prompt.
3. Press OK.
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To remove an Answer Prompt from a CO or DNIS line tags
äClick to remove the highlight.
See the 
Strata DK PC Attendant Console User Guide for instructions on other Answer Prompt 
options.
Setting up the Directory
The directory is a central part of the PC 
attendant console. Information in the 
directory is used for the following:
©Auto Dial
©Auto Transfer
©Transfers to Voice Mail
©Recording an individual’s status
©Recording messages for people 
without phones or for transferring 
to Voice Mail
©Recording individual’s work departments so that when a caller asks for someone in “Sales,” a 
list of department members will appear
This is also a place to store information about different individuals and how they may be reached, 
for example, pagers, home office, car phones, fax, etc. It can also be used to indicate location, 
work schedule and supervisors of people if needed.
Multiple entries of the same information is allowed.
For example, two people may share the same [DN]. A call to John Smith will ring station 204 and 
if Sandy Johnson has the same [DN], her telephone will also ring. The same person may be entered 
twice. For example, John Brady may be entered with [DN] 204 and with a [PhDN] 504. 
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							Station Apparatus
PC Attendant Console
9-42Strata DK I&M    5/99
When there are multiple entries, Auto Dial (includes Auto Transfer) is disabled. In the first 
example, where two people shared the same [DN], the system would pause if the [DN] is entered. 
At this point, the Attendant can enter a name and as long as there are no name conflicts, the 
console will now Auto Transfer. When the system pauses, other calls can still be handled by Auto 
Dial if there are no conflicts.
It is important to enter names in the same format, otherwise, the directory search function will not 
work and the individual will have to be selected manually. In other words, avoid entering first 
names for some people and first and last names for others. For example, if I created an entry for 
Pat L and another for Pat Long, the first entry would never be selected because the console will 
look for a match to Pat Long. If an “o” is entered after the “L”, the console will select Pat Long. 
Avoid using abbreviations in the initial entry.
Use the “Dept” field for grouping people who need to be reached by function. Directory entries 
with this field left blank will not show in the “Dept Select” feature. Assigning a consistent list 
allows for all people within a group to show on the list together, offering the Attendant a method to 
choose the person that can best serve the caller.
See the Strata DK PC Attendant Console User Guide for instructions on adding entries into the 
Directory.
Establishing the Speed Dial List
The Speed Dialing list must be established before the list will show in the Dialing window. This 
can be done in one of two ways. 
Method 1
With the first method, you transfer a Speed Dial list that was previously entered into the DK 
system to the PC attendant console. Once you have completed the following procedure, the PC 
attendant console will store the numbers to match those stored in the system.Then, when the 
Attendant uses this Speed Dial list, the PC attendant console dials the code for speed dial and the 
DK system uses the number it has in memory. 
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To transfer the DK Speed Dial list to the PC attendant console 
1. If the Speed Dial list has been 
entered into the DK system, then 
select each speed dial entry.
2. Press the Modify button.
3. (optional) Enter a name for the 
number.
NoteThis name is stored in the PC 
attendant console only and is 
not downloaded into the DK 
system Speed Dial Memo.
Method 2
With Method 2, you enter a list of 
Speed Dial names and numbers from 
the console. The entered list will 
automatically re-sort and display 
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PC Attendant Console
Strata DK I&M    5/999-43
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alphabetically by name. A second sort is performed by dialed number which also searches for 
names that are the same.
Do not enter extra spaces after either the first or last names and do not put the full name in only 
one box. The system searches the names by putting together the First and Last name by adding a 
space between the first and last. 
The system also adds a comma and space after the last and before the first. The Attendant can type 
names using either first or last name which will be automatically dialed if there is a matching 
name, but the name must match exactly, including any spaces and commas. 
[DNs] are treated as a separate match, thus calls proceed with either a [DN] or name match.
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To enter Speed Dial numbers
1. Enter each number and name from the console.
2. Click the Save button.
Using LCD Messaging
LCD Messaging uses the system messages and the personal messages (if enabled).
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To display the messages currently programmed in the DK system
1. Select each message number and press the Retrieve Msg button.
2. Press the Modify or Save button.
3. Press Close.
See the Strata DK PC Attendant 
Console User Guide for more 
instructions on the messaging features.
Backup/Restore Configuration
After all the data parameters are entered, the system should be backed up to a floppy diskette for 
restoring the operation later if needed. This backup diskette can be used to set up additional PC 
Attendant Consoles to operate with the same directory and settings as the first. This saves time 
when creating additional consoles and ensures that the buttons and operation of one console 
matches the next.
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							Station Apparatus
PC Attendant Console
9-44Strata DK I&M    5/99
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To backup or restore PC attendant console setup data 
1. Double-click on the PCATT 
BACKUP icon.
2. From the PC Attendant Backup and 
Restore dialog box, select Backup 
or Restore.
3. Enter the appropriate directories.
4. Select the Start Backup or Close 
buttons.
Windows Control Panel
Several items within Windows have an 
effect on the operation of the PC 
Attendant console. These controls are 
within the Main Program Group under 
the topic of Control Panel.
Choose Color Dialog Box
Windows allows the screen to use a variety of colors. PC Attendant console uses the color settings 
to determine the highlight, title bar and text color of many parts of the program. Choose a color 
scheme that provides the type of contrast best suited to the user.
ActionDescription
1. Switch to Program 
Manager (Alt+Tab).The screen will show each window currently open, 
including the Program Manager.
2. From the Main Program 
Group, choose Control 
Panel.
3. From the Control Panel, 
choose Colors.
4. Select a color setting from 
the list. A dialog box showing the current color settings and 
example colors is shown. Using the mouse or Arrow keys, 
the color settings can be viewed and changed.
5. Press the OK button when 
done.
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							Station Apparatus
PC Attendant Console
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Choose Desktop Dialog Box
The Desktop defines whether or not the Alt+Tab key combination can be used to switch between 
open applications on the desktop. The Desktop screen controls: cursor blink rate, whether a screen 
saver is used, and the timer to invoke the screen saver. Toshiba recommends using a screen saver 
since this protects the video monitor. When calls come into the PC Attendant when the screen 
saver is displayed, ringing is heard, but the screen saver remains on until the user takes an action. 
“Activate on Incoming” does not affect the screen saver.
Choose Keyboard Dialog Box
Two controls can be used on the keyboard, the first is the delay needed to hold a key down before 
the character will repeat and the second is the speed of repetition once the key repeats.
ActionDescription
1. Switch to Program 
Manager (Alt+Tab).The screen will show each window currently open, 
including the Program Manager.
2. From the Main Program 
Group, choose Control 
Panel.
3. From the Control Panel, 
choose Desktop.
4. Look at Applications and 
make certain that “Fast 
Alt+Tab” operation is 
enabled. And choose a 
screen saver pattern and 
delay time for the pattern 
to employed.A number of settings are possible within the desktop 
control. Only the “Fast Alt+Tab” operation and screen 
saver patterns are used with the PC Attendant.
5. Press the OK button.
ActionDescription
1. Switch to Program 
Manager (Alt+Tab).The screen will show each window currently open, 
including the Program Manager.
2. From the Main Program 
Group, choose Control 
Panel.
3. From the Control Panel, 
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							Station Apparatus
PC Attendant Console
9-46Strata DK I&M    5/99
Choose Mouse Dialog Box
Under the title Mouse, two settings affect the speed of the mouse and the speed of the double click 
needed to make a selection. If you are currently using a mouse, these settings should be 
appropriate and need not be changed. If the mouse is new to you, Toshiba recommends each 
setting to be a slower speed for easier operation. Once you gain experience with the mouse, you 
can use faster settings.4. Choose the Delay before 
Repeat and Repeat Rate 
speed desired.The slide controls offer two speed settings. This affects the 
rate of change the Vol Up/Vol Dn keys respond to 
when a key is held down to adjust the volume. The slower 
the repetition, the easier it is to distinguish level change. 
This rate also affects scroll rate for the Arrow keys used in 
the directory and other lists. Toshiba recommends starting 
at mid-points of each setting before making adjustments.
5. Press the OK button when 
done.
ActionDescription
1. Switch to Program 
Manager (Alt+Tab).The screen will show each window currently open, 
including the Program Manager.
2. From the Main Program 
Group, choose Control 
Panel.
3. From the Control Panel, 
choose Mouse.
4. Choose the Tracking and 
Double Click speed 
desired.Two speed settings are possible using a slide control. 
Slower operation is for beginning users while faster 
tracking and double click speeds are for experienced users. 
The control buttons can also be changed to allow for left-
handed users of the mouse.
5. Press the OK button when 
done.
ActionDescription 
						

							Station Apparatus
Conventional Attendant Console
Strata DK I&M    5/999-47
Station Apparatus
Conventional Attendant Console
A Strata DK system configured with RCTUB2 or RCTUBA/BB can support two Attendant 
Consoles, and systems with RCTUC1/D2 or RCTUC3/D3 can support four Attendant Consoles. 
The RCTUA1, RCTUA3, RCTUB1, or RCTUC/D1 do not support Attendant Consoles.
PC and conventional Attendant Consoles require RCTUB2 or RCTUC/D2 R 2 processors or 
RCTUBA/BB, RCTUC3/D3, RCTUE3/F3 R3 processors. 
The conventional attendant console can be configured with a Toshiba-supplied base (ATT BASE-
1) and an Electroluminescent (EL) or EGA Color CRT.
Installation
Refer to “Hardware Installation” on Page 9-31 and the following steps.
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To install the conventional attendant console
1. Plug in the EL or CRT display to the base with a nine-pin cable, which is supplied with the 
display. 
2. Plug in the EL or CRT display to a commercial three-prong AC 117V outlet. 
3. Use two-pair wiring to connect the MDF to an RJ11 jack at the attendant console location.
4. Plug in the handset to the base RJ45-jack (see Figure 9-21).
5. Plug in the headset (if needed) to the base.
Conventional Attendant Console Programming
Follow the same programming instructions provided for the PC attendant console. See “PC 
Attendant Console Programming” on Page 9-33. Software Installation and Windows instructions 
do not apply to the conventional console. 
						

							Station Apparatus
DKT2001 Digital Single Line Telephone
9-48Strata DK I&M    5/99
DKT2001 Digital Single Line Telephone
The following provides information on how to 
connect the DKT2001 Digital Single Line 
Telephones (SLTs) to the DK system.
Before proceeding, see warning and caution 
notes in “Telephone Installation”.
The digital SLTs connect to the digital 
telephone ports via the MDF with standard 
twisted-pair jacketed telephone cable. If using 
24 AWG cable, single-pair wiring is sufficient 
in most cases for DKT2001 model standard 
telephones to operate effectively at up to 1000 
feet from the system.
To accommodate the digital telephone line cord, the cable should be terminated in a modular 
station connector block (RJ-11) at the station location. The standard single-pair, modular 
DKT2001 model standard telephone cord that is sent with the telephone is 7 ft. (the maximum 
allowed is 25 ft.).
Digital telephone cable runs must not have cable splits (single or double), cable bridges (of any 
length), or high resistance or faulty cable splices.
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To wall mount DKT2001 digital SLTs
1. Loosen the screws, and remove the 
telephone base.
2. Using a suitable cutter, remove the handset 
hanger from the base.
3. Insert the handset hanger in the slot on the 
front of the phone. The hanger fits in the 
notch on the handset cradle.
4. Rotate the telephone base 180 degrees and 
secure it to the telephone with its four 
screws.
5. Connect the phone to the wall modular 
connector with a cord approximately four 
inches long (available at most telephone 
supply companies).
6. Route the cord into the hollow portion of 
the base.
7. Mount the phone on the wall mounting 
modular connector plate.
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Handset Hanger
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Figure 9-22 Removing the Telephone Base