Trillium Panther Ii Feature Module Iv System Manual
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Trillium Standard Practice 5. STATION FEATURES ACCOUNT CODES (FORCED AND MANUAL) Description There are two types of Account Codes available on the Panther II system, Forced and Manual. Both are used to bill calls to an account, but in the case of Forced Account Codes, the user must supply the account number before being given access to an outside line. Manual Account Codes can be entered at any time before a call is ended. Before you can access an outside line you must enter a Forced Account Code. After you enter the Forced Account Code, you will automatically be given access to an outside line. If your set has been programmed with a Forced Account Code, and you press a line key, a line pool key or dial 9, without entering the security code you will not obtain dial tone and the line LED will not turn on. Each station is programmed to accommodate Manual or Forced Account Codes on a set-by-set basis. Account Codes can be any 4 -, 6- or g-digit number, dependent on programming. In default, 6-d.@ Account Codes are used. Codes 000000 to 999999 can be entered to allow l,OOO,OOO possible combinations. When more are required, # and * can be used; e.g., *#99. An Account Code can be programmed to appear (on a systemwide basis) on the far right field of the SMDR printout immediately following the call information. It will be preceded by the letter “A”, such as A123456. Conditions l Each Set can use Forced or Manual Account Codes, but not both. l If a Panther II system is set up with both Station Security and Forced Account Codes enabled at a Set simultaneously, the user must dial the Station Security Code frst, followed by the Forced Account Code, in order to obtain an outside line. l Account Code Printout must be programmed for the system before Account Codes can be used. l Account Codes cannot be stored in a Saved Number Redial key, a Redial key or speed dial keys. Programming Required l Access Code 021- Forced/Manual Account Code Digits l Access Code 007 - Account Code Printout l Access Code 1.07 - Account Code Type ALARM REMINDERS Description Users can program an alarm to sound through their Set’s speaker on a one- Features and Services Page 28
Panther II 820/1032/2064-105 time basis, or to be repeated at daily or weekly intervals, to remind them of meetings, appointments, etc. The alarm consists of six l-second bursts of ringing. The alarm will sound if the set is idle. However, if the set is in use the alarm will not sound until the set is returned to an idle state and the clock turns to the next minute. In addition, the Panther II Display Set can program a message to appear on the LCD Display for 60 seconds when the alarm sounds (see Section 6, ALARM REMINDER MESSAGES). Conditions l Only one type of (one-time, daily or weekly) can be programmed at a time. If a second reminder is programmed, the first is cancelled. l There is programming verification at an LCD Set only. Programming Required None ALL CALL PAGE Description ‘This feature allows a user to make voice paging announcements to all idle stations simultaneously by dialing a code or pressing their own DSS key. Any one of the paged stations may answer the announcement simply by dialing the “Meet-Me Answer” code, provided that the user originating the announcement is still on the line. The All Call Page announcement is preceded by a double tone at all stations. Conditions None Programming Required None BACKGROUND MUSIC Description If a music source is connected to the system, background music can be activated through the speaker of each Set individually. Music will stop temporarily during an incoming call. Music can also be played through the external paging system (see Section 5, MUSIC THROUGH EXTERNAL PAGE). Calls placed on hold will hear music automatically (see Section 5, MUSIC ON HOLD). Features and Services Page 29
Trillium Standard Practice Conditions l A music source must be connected. . . ._ ./’ Programming Required None BUSY OVERRIDE Description The Busy Override feature allows a user (Party A) to signal another user (Party B), who is on another call, that they want to speak with Party B. When Busy Override is activated, Party B hears three short tone bursts through the speaker and has the option of answering or ignoring the signal. Conditions l You cannot Busy Override a Set that has Do Not Disturb enabled unless Do Not Disturb Override is enabled at your Set. Ptogramhing None Required CALLBACK Description When a call is transferred, if the station does not answer after the programmed length of time, ringing: l is returned to the originator then the Master Attendant (or sub- attendant if programmed), or l is returned directly to the Master Attendant (or sub-attendant, if programmed), or l is not returned. The choice is dependent on the programming of the originating Set. Conditions l The callback destinations are programmed for each set in the system. - l If the callback returns to the originator and remains unanswered, the call is routed to the attendant upon expiry of a second ring period. Programming Required l Access Code 017 - Transfer Ringing Time l Access Code 104 - Transfer Ringing Return Features and Services Page 30
Panther II 820/1032/2064-105 CALL HOLD I HOLD RECALL Description The Call Hold feature allows an external or internal call to be placed on hold. While the call is on hold, the Set may be used to perform other functions such as transfer, conference or paging. When a Set has placed a call on hold, the appropriate line indicator flashes at one rate at that Set, and at a different rate at other Sets. If an external call on hold is not retrieved within a predefined time, the system provides four short tones, repeated at regular intervals through the Set’s speaker, to remind the user that a call is on hold. In addition, the Panther II Display Set provides a visual reminder of the call on hold (see Section 6, HOLD RECALL DISPLAY). Calls on hold can be stacked in order. Dialing the digit 6 will automatically retrieve the fust (oldest) external call placed on hold Calls on hold can be retrieved from any station (see Section 5, CALL HOLD RETRIEVE). Conditions l Only one station can be placed on hold at a time, but any available number of outside lines can be placed on hold at a time. Programming Required l Access Code 000 - Hold Recall Time l Access Code 040 - Intercom on Hold CALL HOLD RETRIEVE Description The Call Hold Retrieve feature allows a call that was placed on hold to be picked up from another station. It is only necessary to know the station number that put the call on hold. The feature is helpful for stations that do not have all lines appearing at their Sets. If a user places a call on hold at their own Set, goes to another area (and wishes to retrieve the call from a Set without line appearance), the user can dial their own station number to retrieve the call. Conditions None Programming Required None Features and Services . Page 31
Trillium Standard Practice CALL PARK Description The Call Park feature allows a call to be parked temporarily and picked up from another station. It is only necessary to know the number of the line that was parked. The feature is helpful as an Attendant call processing feature. Conditions None Programming Required None CALL PICKUP - LOCAL Description Any station can be assigned to a pickup group (see Section 4, PICKUP GROUPS), and can answer any type of call for that group, by dialing the Call Pickup - Local code. Programmable Feature Keys allow a specific key to be programmed as a Call Pickup - Local key (See Section 5, PROGRAMMABLE FEATURE KEYS for more details). Conditions l Calls will be answered in the following order of priority, when the Call Pickup - Local code is dialed from a Set: 1. Incoming C.O. calls 2. Transfer Ringing calls 3. Incoming Intercom (internal) calls. l The incoming C.O. ringing call of each of the above three types will be answered first. Programming Required l Access Code 125 - Pickup Groups CALL PICKUP - REMOTE Description Call Pickup - Remote allows a station user to answer any internal call ringing at another station within the system, by dialing the Call Pickup - Remote code, followed by the number of the ringing station. This feature is not determined by group. Features and Services Page 32
Panther II 820/1032/2064-105 Programmable Feature Keys allow a specific key to be programmed as a Call Pickup - Remote key (See Section 5, PROGRAMMABLE FEATURE KEYS for more details). Conditions l If more than one station attempts to pick up a ringing line at the same time, the call will be answered by the first person who dials the Call Pickup - Remote code. l Call Pickup priorities are the same as Call Pickup - Local priorities. The oldest (fmt) ringing call of each type will be answered first. Programming Required None CALLING THE ATTENDANT Description The Set which is installed at the master station position, can be called simply by dialing 0 on an intercom path. The master station position is preprogrammed to be station number 10 but may be programmed for any other station number (see Section 4, FLEXIBLE MASTER STATION PROGRAMMING). If multiple attendants (sub-attendants) are programmed, dialing the digit 0 will call that Set’s sub-attendant. Conditions None Programming Required l Access Code 053 - Flexible Master Station Programming l Access Codes 0370,0371,0372,0373 - Multiple Attendants CALL TRANSFER - VOICE Description The Call Transfer - Voice feature allows you to transfer an outside call by pressing the HOLD key (to put the call on hold), making a paging announcement to the desired station, and then informing the person at the station which line the call is on. The person at the station picks up the call by simply pressing the appropriate line key. Conditions None Programming Required None Features and Services Page 33
Trillium Standard Practice COMMON SPEED CALL - DIALING Description Each user on a Panther II 820, 1032 or 2064 system has access to a systemwide directory of 80 Common Speed Call entries. These entries, when stored in the system’s memory, can be dialed from any Set. Common Speed Call entries are stored by 2-digit codes (20 to 99; see COMMON SPEED CALL - STORING in this section), but can be dialed either by code, or by One Touch Speed Dial, if programmed. Common Speed Call entries can be dialed on any available line, but are subject to SPLIT RESTRICTIONS for a Class B or Class C user (see also Section 4, TOLL RESTRICTION BY LINE). Split Restrictions allow the Common Speed Call bins to be divided into two parts: First 40 Speed Calls Last 40 Speed Calls Preprogrammed Value Class A No restriction No restriction No restriction Class B Can be restricted Can be restricted No restriction on all 80 Speed Calls Class C Can be restricted Can be restricted No restriction on all 80 Speed Calls Conditions l Class B, B’ and C users may be restricted from dialing certain Common Speed Call numbers if Split Restriction is programmed. l Common Speed Call numbers override the DIGITS TO DENY feature (see Section 4, TOLL RESTRICTION BY LINE). Programming Required The following codes may apply: l Access Codes 0150 and 0151- Split Restriction for Class B Common Speed Numbers l Access Codes 0160 and 0161 - Split Restriction for Class C Common Speed Numbers. COMMON SPEED CALL - STORING Description Common Speed Call entries are stored at the Master Station. Each entry is stored using a 2-digit code from 20 to 99. The entries can be up to 26 digits in length, including pauses, halts and flashes. Features and Services Page 34
Panther II 820/1032/2064-105 Automatic pauses, hookswitch flashes and halts can be entered into a speed dialing sequence by pressing the appropriate key, as marked on the Set’s designation car& press HOLD to insert a Halt; press FLASH/CANCEL to insert a Flash; press CONFERENCE to insert a Pause. Storing instructions are provided in the Master Attendant section of each Panther II User Guide. Conditions None Programming Required None CONFERENCE CALL - EXTERNAL Description There are three types of conferencing when an additional party is added to an existing call. An external party may be added to ,an existing outside call to form a 3-party external conference. Conditions l Conference quality can be affected by various operating conditions. Programming Required None CONFERENCE CALL - INTERNAL Description The Internal Conference Call feature allows an additional station to be added to an existing internal call to form a 3-party internal conference. Conditions None Programming Required None CONFERENCE CALL - MIXED Description The Conference Call - Mixed allows an internal calI to be added to an existing outside call to form a 3-party mixed conference. Features and Services Page 35
Trillium Standard Practice If Intercom On Hold (Access Code - 040) is programmed for the system, you can establish a mixed conference call by adding an external call to your intercom call on hold. Conditions None Programming Required None /’ DIAL SIGNAL CONVERSION Description While an external call is being dialed, if the user presses the * key, the Panther II system will switch from pulse dialing to tone dialing for the remaining digits in the call. This allows the user to have access to tone dialing. The Set reverts to pulse dialing when the call is completed (when the user hangs up). Conditions l The Panther II System must be connected to rotary lines, and be programmed for Pulse operation in order for this feature to operate. Programming Required l Access Code 060 - Pulse or Tone Dialing DO NOT DISTURB Description The Do Not Disturb feature prevents all external calls, internal calls and paging announcements from ringing at the Set. Any user trying to page the Set hears busy tone. The Intercom indicator flashes while Do Not Disturb is on. If a Panther II Display Set user calls or pages a Set with Do Not Disturb activated, the user will see the DND Message on their LCD. Programmable Feature Keys allow a specific key to be programmed as a Do Not Disturb key (See Section 5, PROGRAMMABLE FEATURE KEYS for more details). Conditions l A user with Do Not Disturb activated at their Set can only be interrupted by a user with DO NOT DISTURB OVERRIDE capability. See DO NOT DISTURB OVERRIDE, below for more details. Programming Required None ,;, Features and Services Page 36
Panther II 820/1032/2064-105 DO NOT DISTURB OVERRIDE Description When a Set user with Do Not Disturb Ovenide capability encounters Do No Disturb (a busy signal) at a Set, they can press the # key. This sends a long tone to the station with Do Not Disturb activated, to alert them that someone is trying to reach them. In default mode, the Master Attendant is the only station with Do Not Disturb Override capability, but any station can be programmed with this privilege, on a set-by-set basis. Note that the Do Not Disturb Override capability cannot be removed from the Master Attendant. Conditions l This capability must be programmed on a set-by-set basis during system programming. Programming Required l Access Code 106 - Do Not Disturb Override capability EXCLUSIVE CALL HOLD Description The Exclusive Call Hold is a variation of the Call Hold feature. The Set which originally placed the call on exclusive hold is the only Set which can retrieve the call. The appropriate line indicator on the controlling set flashes at the Exclusive Call Hold rate, while the corresponding indicator at other Sets will be on (in use). Conditions None Programming Required None EXECUTIVE OVERRIDE Description The Executive Override feature (also known as Barge-In), overrides the privacy of an outside call in progress by allowing a user to enter the conversation. An intrusion tone is preprogrammed to be heard by the other parties, prior to the user ‘barging-in’ on the call. When this feature is used and the overriding or overridden party has a display set, the word “Conference” will appear in the display. Features and Services Page 37