Vodavi Infinite 4096 Key Telephone System Installation And Maintenance Manual

							Infinite 4096 Hybrid Key Telephone System MAINTENANCE AND TROUBLESHOOTING 
Maintenance and TroubleshootingfCont’d) 
F. CO Line Con5guration 
Figure 800-3 is the CO Line ConfIguration and 
shows what is printed out when: 
a. The installer enters DarpacusQ at the 
matnt> prompt. 
“I$py L,,, 
so::, Y ;;ci COB 
-FS- -Iii~;-~;t~~~~SE;;;6T;;i- 
:: ItiS, Outgoing Enabled IHS, Outgoing Enabled 
5: INS, Outgoing Enabled 
zz INS, 
Outgoing Enabled 
INS, Outgoing Enabled 
INS, Outgoing Enabled 
24 
INS, Outgoing Enabled 
maint) bTtlF 
DTtlF 
DTflF 
K 
Figure 800-3 CO Line Configuration Printout 
where: 
Column 1: lists the CO Line.number. 
Column 2: indicates status: 
00s status can indicate the entire card is 
out of service. Column 3: indkates whether the CO Line is 
Pulse or D’IMJ?. (programmable option) 
Column 4: indicates whether the CO Line is a 
CO L&e or a PBX Line. programmable option) 
INS status can indicate a board station is 
installed and operating correctly. Outgo- 
ing enabled indicates the CO line is active 
In the system. Outgoing disabled indi- 
cates that the Attendant has disabled the 
CO line for outgoing access 
Issue 1, January 1992 
800-9  
						

							MAINTENANCE AND TROUBLESHOOTING Injbite 4096 Hybrid Key Telephone System 
Maintenance and Trouhleshoo~ (Cont’d) 
G. Station Coniiguration 
Figure 8004 is the Station Configuration and 
shows what is printed out when: 
a. The installer enters DSb at the 
mainti prompt. 
maint>d s5 
SLOT: 5 
----------------- 
Slot Type : STA 
Board Tupe: KIB 
STA 
------- TYPE 
-------- STFITUS LCD 
---------- ----- 
, 100 Keyset 
101 DLS 
102 Keyset 
103 Keyset 
104 Basic 
105 Keyset 
106 DLS 2 
107 Door Box 
maint> INS 
00s 
INS 
00s 
INS 
00s 
00s 
INS 
Figure 8004 Station Configuration Printout 
where: 
Column 1: lists the station number. 
Column 2: indicates station type (keys&. DSS. 
SLT. phone box. 
Keyset - ID 0 = Key station 
DLS-IDl=DSSMapl 
DSS-ID2=DSSMap2 
DSS/DLS-ID3=DSSMap3 
Door Box - ID 4 = Phone Box 
SLT - ID 5 = SLT/OPX 
SLT w/lamp - ID 6 = SLT w/Message 
wattng Column 3: indicates status: 
COS status can indicate the entire card ls 
out of service or a specific station ls not 
insk+ed or installed but not operational. 
INS status can indicate a specific station 
is inst.allecl and operating correctly. 
Column 
4: indicates whether the station has 
an LCD Display or doesn’t have an LCD Dls- 
PhY. 
800-10 ~ccrrc 1. .rnntlnmr 
1992  
						

							Infinite 4096 Hybrid Key Telephone System MAINTENANCE AND TROUBLESHOOTING 
Maintenance and Troubleshooting (Cont’d) 
H. APL Configuration 
Figure 800-5 is the APL ConfIguration shows 
what is printed out when: 
a. The installer enters DSll at the 
maint> prompt. 
maint>d sll 
SLOT : 11 
---s------------- 
Slot Type : F(PB 
Board Tupe: RPL 
TYPE 
-------------- 
RPB OPTIONS 
------------- 
None 
Figure 800-b APL Configuration Printout 
where: 
Column 1: identitIes the card slot type. 
Column 2: shows any options associated with 
the board plugged into the option card slot. 
RS-232 fs shown as an option when the 
RS-232C Module (RSM) is installed on the 
APL board. 
DTAJF is shown as an option when the Single 
Line DTMFRS unit (SLLJI is installed on the APL 
board. I. Event Trace Buffer 
The Event Trace Buffer is used to store and 
dump event traces (up to 30) that occur just 
prior to a 4096 system soft or hard restart. 
These can then be reviewed by authorized per- 
sonnel to aid in system troubleshooting.. 
The basic format for the commands are: 
T - dfsplay the cm-rent 
status of the Event trace buffer 
T+zspace>O - turns the Trace buff- 
er OFF. 
T l-zreturr~ - turns the Trace bufI- 
er ON to record events prior to a soft 
system reset. 
T2cretunu - turns the Trace buff- 
er ON to record events prior to a hard 
system restart. 
T3creturn> - turns the Trace Buff- 
er ON to record events prior to either a soft 
reset or a hard system restart. 
d - dumps Trace Events 
stored from last system reset. (soft or hard) 
NO?‘E:CtriCwiLlaborttheDataDumpami 
reiwn b the rminD prompt 
Issue 1, January 1992 800-11  
						

							MAINTENANCE AND TROUBLESHOO?WG Infinite 4096 Hybrid Key Telephone System 
Maintenance and Troubleshooting (Cont’d) C. Help Menu (3) 
800.3 REMOTE SYSTEM MONITOR 
A. General Overview A convenient on Screen Help Menu is provlded 
by typing a 7” then pressing Enter. The fol- 
lowing will appear on the screen: 
The Remote Monitor feature provides remote 
access to the installed system for dla@osUc 
purposes. These capabilities benefit Service 
personnel enabling them to support the end 
user remotely. Different levels of access. via 
password. allows authorized personnel to 
trace. monitor and “up-load” critical informa- 
tion directly from the 4096 system. This 
provides a more accurate means of acquiring 
system information that leads to a quick 
resolution of problems that may occur. This is 
all done without interfering w&b ongoing call 
processing or normal system operation, and in 
many cases may be performed without a site 
visit An external modem connected to the 
CPB RS232-C is required for remote access. 
Capabilities allowed and reserved for this ‘High 
level troubleshooting” fn addition are: 
/ 
7S MONITOR EM. Ver 2.06 
;&jJ@ &&& TIM: 11:29:31 
cyyy 41tt: 
- auno co 
aara ; ii;: - auto *=a data 
‘. - 
a CalCal’- *at ‘cram ney’ 
aunt memory 
. 
Monitor Mode 
l Enable & Disable Event pace” 
. 
Dump ‘Trace Buffer” (up-loadl 
B. Monitor Password D. Dump Memory Data 
Three opttons allow the memory structure to 
be ‘dumped’ forviewing. The three options are 
entered as follows: 
c [cl - Dump CO Line memory structure 
s bl - Dump Station memory Structure 
d [al[a] - Dump a memory address Stnx- 
ture 
The Remote Monitor feature, like Remote Main- 
tenance, is entered via a six-character al- 
phanumeric string. The password prompt is 
given by enterlng a carriage return at the device 
connected to the CPB RS232-C port. After the 
prompt is printed out, the password should be 
entered followed by a carriage return. Proper 
entry of the password will result in the 
MON>prompt. The Remote Maintenance 
password is: ‘JENNIEI 
NOTE: 
The remote mmitorfeature ts intended 
for use only under the guidance and instruction 
by authorized personnelfrom a Technical Ass&- 
tunce center r*rACl. Cure and cauhiut must be 
observed when using this 
feature as pwnanmt 
damage to the some stnxture am occur. 
The data obtained from these commands is in 
hexadecimal format and is used primarily for 
manufacture level support. 
NOlE:CtrfCwUlalmttheDatc~Dumpand 
return to the mow prompt 
800-12 Issue 1, January 1992  
						

							Xnfiite 4096 Hybrid Key Telephone System MAINTENANCE AND TROUBLESHOOTING 
Maintenance and Troubleshooting (Cont’d) 
E. Event Trace Mode 
The T co mmand enables and disables the 
4096 system Trace mode. While the trace 
mode is enabled events for the trace desired 
will be displayed on the monitor. printer or PC 
connected to the 4096 system in an event 
record. To view the current status of the trace 
mode type Tat the MON> prompt 
then the following screen will be d&played: 
mm> t 
netsape+ Y/H 
-------- -- 
BORRO NT -> H 
nsc states -> H 
PP -> n 
COL states -> n 
stn states -> H 
Error Htg -> H 
Qus Evt -) H 
mod . 
, 
a To enable an event trace type ‘t”  
(space bar) 
b. Then type of trace desired Id]. where d is 
determined as follows: 
B= Board event trace (traces events assoc- 
iated with PCB’s) 
M= Miscellaneous State event trace 
P= Peripheral Processor (PP) (traces events 
associated with a Peripheral process 
or command i.e. COB, KIB. APL: etc...) 
C= CO Line (COL) States (traces events 
associated with CO Line activity) 
S= Station (ST4 States (traces events 
as.socfated with Station activity) 
E= Error Messages (traces error messages) 
Q= Queue (QUIZ) Events (traces queufng 
events. i.e. DTMF receiver. UCD. 
LCR etc...) c. Then enter the specific board, CO line or 
Station number of the trace desired or type 
‘all’ lf all board’s, CO line’s or Station’s 
events are desired. 
l l-19 
= Board KSU card slot position 
(CPB= 1) 
l 0140 = CO Line port 
l 1 OO- 195 = Station location 
l All= All Boards. CO lines or Stations 
d. Then press Enter to enable the trace. A 
screen similar to the following will appear: 
I 
Y 
mod t 
nestsages Y/N 
--m-e--_ ___ 
EORRO Em -> Y 
Trace BRD q 
nsc States -> t4 
PP -> N 
COL States -> Y 
Trace CDL 8 
Stn States -> Y 
Trace FILL 
Error flsg -1 N 
Oue Evt -> N 
mon> 
e. To disable or turn off a particular trace 
mode do not enter a specific board, CO line 
or Station 
number (i.e. 
‘tcspace>s” to disable station 
event trace). 
To have event trace’s displayed on the screen 
you must first exit the MONitor mode by typing 
‘X” at-the MON> prompt. After you exit the 
event(s), the kace will begin as shown in Table 
800-6. 
Unless instructed by personnel at a 
Technical &&stance Center (TACl do 
not leave the trace mode enabled for 
extended periods of time. The system 
will ‘dump’ the requested event(s) 
trace which may use up paper or fill 
memory buffers on the collecting 
device. It is recommended that the 
trace events be disabled (turned of0 
for all event(s) traces before leaving 
the system site. 
Issue 1, January 1992 
800-13  
						

							MAINTENANCE AND TROUBLESKOOTING Injinite 4096 Hybrid Key Telephone System 
Sta 105: State- W~IT~COl~SZ~RSP, Evt= Seize Ack (101, Data=0 Sta 105: State- COL-CONNECTED, Eut= Dial Pad (261, Data-9 
Co1 38: State- OUTPULSING, Evt- outpulse-digit, Data-9 
Co1 08: State- OUTPULSING, Ewt= Digit Sent, Data-0 
Sta 105: State- COL-CONNECTED, Eut- Dial Pad (26), Data-9 
Co1 08: State- OUTPULSING. Eut- outpulse-digit, Data=9 
Co1 08: State- OUTPULSING, Evt- 
Digit Sent, Data-O Co1 08: State- OUTPULSING, Evt- Digit Sent, Data-0 Sta 105: State- COL-CONNECTED, Eut= Dial Pad (26). Data-9 Co1 08: State- TRLK. Eut- outpulse-digit, Data-9 
Co1 08: State- OUTPULSING. Evt- Digit Sent, Data-O Sta 105: State- COL-CONNECTED, Eut- Dial Pad (26). Data=8 
Ccl 08: State- TALK, Eut- outpulse-digit. Data-8 Co1 08: Stats- OLJTPULSING, Evt- Digit Sent, Data-O 
Sta 105: State- COL,CONNECTED, Eut- Dial Pad (261, Data-6 Co1 08: State- TALK, Evt- outpulse-digit, Data-6 
Co1 08: State- OUTPULSING. Eut- Digit Sent, Data-0 Sta 105: State= COL-CONNECTED, Evt- Dial Pad (26), Data-6 Co1 08: State- TALK, Eut- outpulse-digit, Data-6 Co1 08: State= OUTPUlSING. Evt- Digit Sent, Data-O 
Sta 105: State- COL-CONNECTED, Evt- Dial Pad (261, Data-5 Ccl 08: State- TALK, Evt= outpulse-digit, Data-5 
Co1 08: State= OUTPULSING. Evt= Digit Sent, Data-O 
Figure 800-6 Event Trace as it appears on Display 
F. Morlifv Memory command H. Exit the Monitor mode 
The Mod@ Memory Command is for Englneer- 
ing Use only. 
Use of this command can alter or 
damage the Infinite 4096 systems 
operatfng data base which can result 
in system malfunction. If this occurs 
it will be necessary to power the sys- 
tem down and re-i.nitlalize the data 
base, then completely re-program the 
customer programming data. 
G. Baud Rate Command 
This co mmand provides a convenient means 
for changing the baud rate, for the RS232-C 
port located on the CPB, while in the Monitor 
mode. To change the baud rate type ‘B’ plus 
the desired baud rate, then the enter key. 
NO’AT: AJer dunging the Baud Rate v&z Baud 
Rate command. you must change your Baud 
Rate on your Receiver/Termind 
The Exit command will terminate the current 
Remote Monitor enable/disable session. If 
Event(s) Trace have been or are still enabled 
the event records will be displayed only after 
exiting the MONitor mode. The J3xit command 
format is: MON X 
Unless instructed by personnel at a 
Technical Assistance Center (TAC) do 
not leave the trace mode enabled for 
extended periods of time. The system 
will “dump” the requested event(s) 
trace which may use up paper or f3ll 
memory buffers on the collecting 
device. It Is recommended that the 
event traces be disabled (turned of3 
for all event(s) before leaving the sys- 
tem site. 
RfMLld hnnc 1. Jan1raw 1992  
						

							Infinite 4096 Hybrid Key Telephone System INZVWTE 4096 PROGR4MMIN 
G FORMS 
APPENDIX A 
ll’WlMTE 4096 PROGRAMMIN 
G FORMS 
Appadix A-l System Parameters 
PROG CODE E RJNCnON FORMAT 
CUSTOMER DATA 
.:: . . . . . 
. . . . . . . .,.,.. FLASH 01 System Hold Recall (-$J&cJ-j(-J s ~:ii_gJ@-&:‘, 
.( ., ,.:. 
FLASH02 
FLASH03 
FLASH04 
FLASH 05 
FLASH06 
FLASH 07 
FL.ASH 08 
FLASH 09 
FLASH 10 Exclusive Hold Recall ()()&30() s ~~,:iso.si;::,,~, 
TransferFbaIl ooo~300 s 
! ..::::.: ~, :..  ,@j::.. . . ..j...... . ..::::j: .: 
.:::??::. j  ..::i:~&4S 
Preset Forward Ttmer 1 :.:.:.:::$$::::::. ..::: .: : 
cxwg s ::jiB~;j~~l’-.~~~~, 
. . . 
.:.: . . 
Pause Tlmer ::::.::.:., 
i.iii:i;,::,:j 2 f&..:: :I::. 
l-9 s 
.I: .“I’ 4 
callPark-nmer ooo~600 s I;$;:..;:;:. : . . . . 
,@f~& 
corlfererre-nmer oo-gg m ~.~.... 
MSG Wait Reminder 
Tone mG 1o4 m jp&f:,:.. 
Paging moeout l-lmer m-60 s I;::::::.:.: ::: ‘.. . . 
$$; f fi. g&y 
: . ...,/ .. ,:, : 
CO RingktectTimer . . . . . .:.. . 
2()ogoo mSec y&)gj,,&& 
j FLASH11 : 1 
Hold Preference sys,~ ;y::.:.:,  /? : : ;j:j 
! :. system:. I 
/ 
/ FLASH12 Executtve Warning ; :.,.:..: .: . . .,. 
Tone Yes/No 1%: I:;$&, :;,::::. 
.I I 
/ FLASH13 1 
External Night Ring y-/No j:.::,:::j&:. ,:: .’ . . 1 
;;$rij:;.,:N~:. ::.I / 
t 
’ FLASH14 
j l Attendant Override 
Yes/No ~~~~~; ,] 
: .:.. .‘. . . :. ;, ,., 
. :... . . . . . 3 
Fl’.XYH 15 
Attendant ikqnment lOO- 195 i;ijiii’;~:l~.;j :\: 
‘. 
,:::,.: 
FLASH 16 Laud EMI Control sta #, sta # y &v&.~:: 
: 
..j: 
FLASH 17 PBX Dialing Codes me 2 
*@ ;$?T&&g?;. 
/uSH18 /l Exe&q Pair 1 sta #, sta # 
b 
2 1 Exec/SfxyPair2 
/ 
::.:.:I: .:.. 
3 
Exec/Seq Pair 3 sta #, sta # $jpQne:.:~. j 
.... 
vny+ne 4 
. 
/ 
4 
Exec/secy Pair 4 sta # , St2 # ;g;,“‘~.. I 
1 
i FLASH21 1 SMDR 
Yes/No ;;:.;. . ..&i 
I 
i 
2 
QW-v Aw.-DOnJY j UnoniY 
Issue 1, January 1992 Appendix A-l  
						

							lN2WlZTE4096 PROG- G FORMS 
Finite 4096 Hybrid Key Telephone System 
Appendix A-l System Pammetexm (Co&d] 
. . . . . 
PROG CODE / FLEXi 
/m-d FUNC’IION 
FORMAT ~EFAXX,” CUSTOMER DATA 
. . . . . ..: 
:. ,. 
/ FLASH21 ,... ., 
3 Print columns 
4 Baud Rate 
5 Accourlt codes 
FIASH21 Admin. Password me 4 &#t Ijl-~~~~ 
FLASH 22 1 DiaiPuIse g) 40, 
6433 I: ;$;:.:??i-:::. .; :: ;: 
ypJp$Jy::: 
::j 
: 
:. . . 
::>..:. 
2 
mg speed 10/m pps ~~~~~i’:” 
. . 
FLASH23 LCR Enable Yes/No . . . . . . . . . . . . . . :.::. 
1 . . 
~;;;,~:;;;~~ j, j;;;;.: 
,..... 
. . . ..A . . . . . . .. . . 
FLASH 24 
DISA Access Code loo-999 ~ ,_,_.., :.y...::. ..:: 
gg:;:‘; ids ::j: .:i: 
FLASH 25 
FLASH 26 Phone BoxTImer 00-60 s ~~:.~~~~::i:. 
- 
. . . . . :. . . 
1 
Attendant Intercom Yes/No i:?: :.j :j;j:: ,, : : . . . . ..:. 
ii’ii;ji;i~~:~~~:~~ 
! FLASH27 1 
Background Music , 
j FLASH28 
lime/Date Foxmat 
I 
1 FLASH29 :::;... ,::.> ..: 
Hookswitch Timer ;.::, : ,,,,,. :. ..: :.:::::. :.:::: 
05-20 .:i::j,:$:::i::., .+j::.:  $w;:i,:$:: pQ..:::::‘::.;::‘:: 
/FLASH30 1 ..:. 
HookswItch Bounce ooo- 1 o. 
‘:;;.:” QT@?.Y  ijiz:. . . . . ..‘?Y.. :. . . . .  :.i”“-‘i; 
1 FLASH31 1 Page Warning Tone Yes/No ~~~~~~:: 
I : 
j FLASH32 
Attendant Recall mer 00-60 
Call Forward No-An- 
I 
I 
I 
; FLASH41 
Appendix A-2 
Issue 1, January 1992  
						

							Appends A-2 UCD and Hunt Group Parameters 
PROG CODE /FLEX/ 
p-q FLTNCnON 
ALT OVR RAN STAl-lONS 
(up to 8 Stattons) I 
I / / 
FLASH 19 
1 1 UCD Group 0 (890) 1 
2 
UCD Group 1 (891) 
3 
UCD Group 2 (892) 
4 UCD Group 3 (893) 
5 
UCD Group 4 (894) 
6 
UCD Group 5 (895) , 
I 
I 
7 
UCD Group 6 (896) I 
8 UCD Group 7 (897) 
i 
PROG CODE E 
FWNCTON 
FLASH33 
I : UCD Rtng TYmer I 
UCD Message Timer 
3 UCD Overflow Timer i. ...::>:$:i::; :.:.. i:.:.::.::.::I::::::::. 
000-300 r:i~~~ 
. . . . . 
> -:+::.j::.. ,, ,, .’ ...:.: 
/ 4 UCD wrapupmer / ooo-ggg i:;~ 
. .._,... . . . : 
FLASH34 
I 
P--mt Tab1e .,./ .,.,.,. . . . 
M3crcxMMM &~~~~-i.il 
1 
. . . . . . . . . . . 
I Punrzmat Tabie NyxxxMMM ; ::......:..:.::I.l::i.:::II :::.: 
~~~~~ 
. . . : : 
I I / 
PROG CODE 
I= 
b-l-N FUl’CITON STA-I-lONS I 
(up to 8 Stations) ) 
1 FLASH38 
1 1 / Hunt Group 0 (590) / 
j 2 1 Hunt Group 1 (591) / 
1 
i I 
I 3 1 Hunt Gmup 2 (592) 
/ 4 / Hunt Group 3 (593) 
/ 5 / HuntGmup 4 (594) 
i 6 / Hunt Group 5 (595) 
I 
I 
! 7 
1 Hunt Group 6 (596) I 
- / 
i / 
8 ) Hunt Group 7 (597) ( 
I 
/ 
1 
Issue 1. January 1992 Appendix A-3  
						

							INFINITE 4096 PROGRAMMIX G FOR-MS Infinite 4096 Hybrid Key Telephone System 
Appendix A-3 Voice Mail Group Parameters 
PROG CODE 
i !  E ’ RTNCnON LLT L’R Sl-AlIONS 
(Up to 8 Stations1 
FLASH36 1 p&e Mall Group 0 
2 V$y Matl Group 1 
3 Vo%y Mail Group 2 
4 Vob Mail Group 3 
5 1 Ti&e! Mail Group 4 
6 V&e Mail Group 5 
7 1 Voice Mail 
(696) Group 6 
8 y;~ Mall Group 7 
I 
PROG CODE E FUNCTlON OUrWISING DIGm Lor i 
t R ! 
FLASH 37 1 ‘;“I’ Outpulsing Table 1 Pr* 
I suffix I 
2 
F OutpulsFng Tab1e Pretlx 
I sufnx 
I 1 3 
F oucpulsing Tabie Prefix 
sumx 
4 
Y Outpulsing Tab’e Prefix 
SUffl.X 
5 VM OutpuLsing Table Prefix 
I 5 sufffx 
) 6 j6  ! VM Outpulsing Table 
i Prehc . 
j sumx 
I 
i Vhf Outpulsing Table ’ PWh 
I 7 /7 
su%lx 
8 j y 
DiSCOMKt Table 
Disconnect 
FLASH 42 
Appendix A-4 Issue 1, January 1992