Vodavi Starplus Automatic Voice Processing Technical Manual

STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING
G. EDIT TIME PERIOD
H. DISTRIBUTION LISTSWhen the system calls you it will say, “I have a new message for
(Your Name). Please enter your password to accept the mes-
sage.” Of course, you can access your messages manually at any-
time. However, if you are expecting an important message or do
not plan to be in the office, this feature provides added flexibility.
If you are not available when the system tries to reach you, it will
redial periodically until you...

STARPLUS @ AVP TECHNICAL MANUALAUTOMATED All-ENDANT
SECTION 220
AUTOMATED 
AlTENDANT22d.l INTRODUCTION
A. SYSTEM ACCESS
B. PASSWORD
C. TRANSFER OPTIONS
D. CALL SCREENINGThis feature allows the AVP to answer 
callsand transfer them to
an extension based upon what digits the caller dialed. This re-
lieves the telephone load on receptionists. The caller can always
reach a live operator by dialing a programmed digit (usually 0). In
addition, the auto attendant module can provide a company direc-
tory so that...

AUTOMATED ATTENDANTSTARPLUS @ AVP TECHNICAL MANUAL
E. CALL HOLDING
F. CALL FORWARDINGThis feature allows the caller to remain on hold if your extension is
busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.”
With call holding turned off, the call is handled in accordance with
the forwarding instructions.
This selection allows you to set how a call is handled on a super-
vised transfer or when the call transfer option is set to...

STARPLUS @ AVP TECHNICAL MANUALMenu Routing
SECTION 230
Menu Routing230.1 INTRODUCTIONThis feature allows you 
tb build call processing applications so
that callers may access information without the assistance of a
live operator by dialing DTMF digits. Callers receive voice prompts
such as, “to dial sales, press 1, to dial service, press 2.” Based on
the digits dialed the system can perform 
on-e of a number of ac-
tions. The caller could be transferred to an extension, the caller
could receive an...

STARPLUS @ AVP TECHNICAL MANUALFEATURE OPERATION
SECTION 300
FEATURE OPERATION
300.1INTRODUCTIONStarplus AVP is a powerful tool for telephone automation. With it,
you can:
0receive voice messages
0send voice messages
lforward messages to a paging device or outside number
lrecord a personal greeting
lverify the date and time a message was sent
0 screen incoming calls
lactivate voice menus when you are away from your desk
lbe notified of an important message anytime, anyplace
lallow a calling party to wait...

FEATURE OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
Special keys include the * which replays the selections of the cur-
rent menu, and #which takes you back to the previous menu. The
* is also used at specific points in the program to gain access to
system features.
Replays the
current selectionsSpecial Keys
Takes you to the
previous menu
As a new user, press the 
[*I key often to replay the menu choices.
In this way you will quickly become familiar with the system.
Experienced users may not want to listen...

STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING OPERATION
SECTION 310
VOICE MESSAGING OPERATION
310.1INTRODUCTIONVoice Messaging allows users to send and receive voice mes-
sages. This eliminates “telephone tag” and increases productivity.
310.2 VOICEThe following drawing shows the menu structure for voice 
messag-MESSSAGING
ing:RetrieveSend
MessageMessagePersonal
Options
Record your message,
.
Listen
Save
Delete
ReplyDate/Time
Daytime 
mEvening 
aWeekends 
mHolidays 
m/  Re-enter 
fC&“j //  1
I
State q...

VOICE MESSAGING OPERATIONSTARPLUS @J AVP TECHNICAL MANUAL
A. SYSTEM ACCESS
to Access your Mailbox
1. Dial the internal extension;
or outside phone number;
1  
( 1 -
2- Enter your mailbox number;
4. Enter your password:
In order to access the system:
1,Dial the internal extension or outside phone number of the
system.
Once connected, you will hear a prompt similar to the follow-
ing, “You have reached the voice mail center please enter
the mailbox number of the person you are trying to reach. En-
ter your...

STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING OPERATION
B. RECORD NAMERecording your name provides a personalized identity for your
mailbox. For example, when another VM user leaves you a mes-
sage they hear the following prompt, “message has been sent to
(Your Name).” This gives the caller a confirmation that the mes-
sage has been sent to the correct person. If a name is not re-
corded the caller hears, 
‘Imessage has been sent to mailbox
1 234.”to Record your Name
1. Press
2. Press
3. Pressfor...

VOICE MESSAGING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
C. PASSWORDTo keep your messages confidential and prevent unauthorized
use of your mailbox, you need to change the password. The pass-
word can be changed as often as you like.
The password is a four digit number, unless you are told other-
wise by the system administrator. ‘Select a code that is easy to re-
member but is not obvious. For example, do not use 5555.
However, the first four digits of your home telephone number
might work well. If you...