Vodavi Starplus Automatic Voice Processing Technical Manual

							STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING
G. EDIT TIME PERIOD
H. DISTRIBUTION LISTSWhen the system calls you it will say, “I have a new message for
(Your Name). Please enter your password to accept the mes-
sage.” Of course, you can access your messages manually at any-
time. However, if you are expecting an important message or do
not plan to be in the office, this feature provides added flexibility.
If you are not available when the system tries to reach you, it will
redial periodically until you receive the message.
Edit Time Period allows the mailbox owner to edit mailbox settings
for: Daytime, Evenings, Weekends, and Holidays. The items that
may be changed are the greeting, name, password, or the other
settings selection.
_This feature allows users to create a message and send it to a dis-
tribution list. A list may be up to twenty (20) mailboxes. There are
100 distribution lists in the system. The lists may be connected to-
gether to obtain more than 20 total mailboxes. To use this feature,
the Lists setting in Class of Service must have been set to either
Personal or System. The lists are set up in programming portion
of the system. The lists are set up as “pseudo” mailbox numbers.
For example, if the system mailbox numbers are 100-l 58, the dis-
tribution list numbers may be 
500599. This enables a user to en-
ter a list number as they would a mailbox.
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							STARPLUS @ AVP TECHNICAL MANUALAUTOMATED All-ENDANT
SECTION 220
AUTOMATED 
AlTENDANT22d.l INTRODUCTION
A. SYSTEM ACCESS
B. PASSWORD
C. TRANSFER OPTIONS
D. CALL SCREENINGThis feature allows the AVP to answer 
callsand transfer them to
an extension based upon what digits the caller dialed. This re-
lieves the telephone load on receptionists. The caller can always
reach a live operator by dialing a programmed digit (usually 0). In
addition, the auto attendant module can provide a company direc-
tory so that callers who do not know their party’s extension num-
ber may dial by name to be transferred to the desired party. This
module also supports call screening. This requests that callers
say their name and the system will then call you and play the per-
son’s name. At this point you can accept or reject the caller by dial-
ing a digit.System access allows you to set and edit the special features that
come with the automated attendant.
You access extension features like you do for voice messaging;
by dialing into the system, pressing the key, and then entering
your password.
To prevent unauthorized access to your extension feature set-
tings, the password can be changed as often as you like. It is a
four digit number unless you are told otherwise by the system ad-
ministrator. If you forget the code, the administrator can reset it.
When 
Starplus AVP forwards a call to your extension the transfer
can be one of three methods. The user may change these meth-
ods through extension maintenance. This allows the user to cus-
tomize their extension for maximum flexibility. These methods are:
n Supervised 
- Starplus AVP monitors the transfer. If you do
not answer, the call is forwarded.
n Unsupervised 
- Starplus AVP does not monitor the transfer.
The call is not forwarded in the event you do not answer.
n Immediate Forward 
- Starplus AVP forwards the call imme-
diately without trying to reach the extension.
If the transfer is supervised or forwarded immediately, then you
need to select where the call will be forwarded to. There are sev-
eral forwarding options you can choose from.
This feature prompts the caller for his name before transferring
the call. Then you hear, “I have a call from (Persons Name).
Press 1 to accept the call or 2 to reject.” If the call is rejected, it is
handled in accordance with the forwarding instructions. This al-
lows you to screen all incoming calls to accept or reject the call.
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							AUTOMATED ATTENDANTSTARPLUS @ AVP TECHNICAL MANUAL
E. CALL HOLDING
F. CALL FORWARDINGThis feature allows the caller to remain on hold if your extension is
busy. The caller hears, “That extension is busy. To hold press 1,
press 2 to select another extension, or 3 to leave a message.”
With call holding turned off, the call is handled in accordance with
the forwarding instructions.
This selection allows you to set how a call is handled on a super-
vised transfer or when the call transfer option is set to immediate.
These settings may be changed by the user through extension
maintenance for maximum flexibility.
n Forwarding Off 
- disables this feature and the call is not for-
warded.
n Forward to Mailbox 
- probably the most common use of this
feature. If you don’t answer the caller hears your personal
greeting and is prompted to leave a message.
n Forward to Extension 
- forwards the call to another exten-
sion; for example, a secretary or another sales person.
n Forward to Menu 
- provides the caller with a menu of spe-
cial options. For example, “For information on Product XXX
press 1 or press 2 to leave a message.”
n Forward to Outside Number 
- If you do pick up the phone,
the call is connected to an outside phone number, like your
home or mobile telephone.
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220-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALMenu Routing
SECTION 230
Menu Routing230.1 INTRODUCTIONThis feature allows you 
tb build call processing applications so
that callers may access information without the assistance of a
live operator by dialing DTMF digits. Callers receive voice prompts
such as, “to dial sales, press 1, to dial service, press 2.” Based on
the digits dialed the system can perform 
on-e of a number of ac-
tions. The caller could be transferred to an extension, the caller
could receive an information announcement, the caller could be
routed to voice messaging, etc.. The highlights of this feature are:
lMulti-level menus, the system allows any number of menu
levels to be created.
lThree recordings-per menu, this allows three different
voice recordings to be associated with each menu. There
is an introduction prompt, description prompt, and a in-
struction prompt.
lTime-outs/Retries on a per menu basis. Retries and time
outs for user errors can be set on a per menu basis.
lEdit Prompt Feature. This allows the user to enter a menu
and change the prompts at any time. This is a password
protected function so that callers entering the menu cannot
access this without knowing the password. All three
prompts on each menu can be edited by the user. This al-
lows messages such as daily specials to be updated while
the main greeting (introduction prompt) can remain the
same.
Issue 1, April 1992
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							STARPLUS @ AVP TECHNICAL MANUALFEATURE OPERATION
SECTION 300
FEATURE OPERATION
300.1INTRODUCTIONStarplus AVP is a powerful tool for telephone automation. With it,
you can:
0receive voice messages
0send voice messages
lforward messages to a paging device or outside number
lrecord a personal greeting
lverify the date and time a message was sent
0 screen incoming calls
lactivate voice menus when you are away from your desk
lbe notified of an important message anytime, anyplace
lallow a calling party to wait on hold
This guide is designed to show you how to use the 
Starplus AVP
system features. You will learn:
lWhat the features are used for.
lHow to access them.
lHow to change their settings.
Voice prompts guide you through the operation of all the features.
In fact, 
Starplus AVP is so easy to use that you almost do not
need this manual. However, by taking the time to read it, you will
get the most out of the product.
Note that the system administrator may not have activated all the
features described in this manual and, therefore, some may not
be accessible. Check with your system administrator about which
features are available on your system.
A. SOME BASICSA menu is a group of features or selections. The features can be
accessed by pressing 
O-9,*,or #from the dialpad of any push but-
ton telephone. Menus are connected in what we call a tree struc-
ture, where general topics are broken into more specific areas.
For example, “press 1 to retrieve messages, press 2 to send a
message, press 8 for personal options.” These selections are gen-
eral topics that deal with a number of feature settings. If you select
personal options you hear the following: “press 1 to edit greeting,
press 2 to enter name...”
Issue 1, April 1992300-l 
						

							FEATURE OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
Special keys include the * which replays the selections of the cur-
rent menu, and #which takes you back to the previous menu. The
* is also used at specific points in the program to gain access to
system features.
Replays the
current selectionsSpecial Keys
Takes you to the
previous menu
As a new user, press the 
[*I key often to replay the menu choices.
In this way you will quickly become familiar with the system.
Experienced users may not want to listen to the menu selections
at all. In that case, the type ahead feature overrides the voice
prompts and allows you to enter a string of keys that will take you
to where you want to be.
B. GETTING STARTEDBefore going further, you need to have the following information:
lThe internal number or phone number to access the Star-plus AVP system
l Your mailbox number
m Your extension number
0 Your Password
The feature operation contains the sections for Voice Messaging,
Auto Attendant, and the Menu Routing modules of the 
StarplusAVP. These sections are described individually.
300-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING OPERATION
SECTION 310
VOICE MESSAGING OPERATION
310.1INTRODUCTIONVoice Messaging allows users to send and receive voice mes-
sages. This eliminates “telephone tag” and increases productivity.
310.2 VOICEThe following drawing shows the menu structure for voice 
messag-MESSSAGING
ing:RetrieveSend
MessageMessagePersonal
Options
Record your message,
.
Listen
Save
Delete
ReplyDate/Time
Daytime 
mEvening 
aWeekends 
mHolidays 
m/  Re-enter 
fC&“j //  1
I
State q /7Record 112111  Notification q 
t
rPlay q
Off q
Immediate 
mTimed q
Number 
m!  Erase 
m~
-Normal q
Off q
Greet Only q
FWD to EXT 
mFWD to MBOX 
mFWD to Menu 
fZ?JListen q
Issue 1, April 1992
310-l 
						

							VOICE MESSAGING OPERATIONSTARPLUS @J AVP TECHNICAL MANUAL
A. SYSTEM ACCESS
to Access your Mailbox
1. Dial the internal extension;
or outside phone number;
1  
( 1 -
2- Enter your mailbox number;
4. Enter your password:
In order to access the system:
1,Dial the internal extension or outside phone number of the
system.
Once connected, you will hear a prompt similar to the follow-
ing, “You have reached the voice mail center please enter
the mailbox number of the person you are trying to reach. En-
ter your mailbox number.”
2.Enter your mailbox number.
3.Press the [*I key. This tells the system that you want to ac-
cess your mailbox. The system will respond with the follow-
ing prompt, “Please enter your password.” Note that the 
*key is the default key set at the factory and the system ad-
ministrator may have changed this.
If you are connected to a 
Starplus phone system, simply press
your voice mail button (or dial the VM pilot number). The first three
steps are automatically done for you and you begin at the next
step.4.Enter your password. This number is the initial password set
by the system administrator. The default password is 0000.
Once you access your mailbox the system always plays a
message about the number of messages you have. The sys-
tem tells you the number of new messages, and then the
number of saved messages. For example, “you have two
new messages and three saved messages.”
After this you hear the following:
n Press 
[l] to retrieve messages
n Press 
[2] to send a message
n Press 
[8] for personal options
If you have no messages, the system simply prompts you to:
n press 2 to send a message,
n or press 8 for personal options.
As a new user, you need to:
1.Record your name as the owner of this mailbox
2. Change the security code
3. Record a personal greeting
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310-2Issue 1, April 1992 
						

							STARPLUS @ AVP TECHNICAL MANUALVOICE MESSAGING OPERATION
B. RECORD NAMERecording your name provides a personalized identity for your
mailbox. For example, when another VM user leaves you a mes-
sage they hear the following prompt, “message has been sent to
(Your Name).” This gives the caller a confirmation that the mes-
sage has been sent to the correct person. If a name is not re-
corded the caller hears, 
‘Imessage has been sent to mailbox
1 234.”to Record your Name
1. Press
2. Press
3. Pressfor personal options
to edit name
to record a new name
1.Press [8] for personal options.
2.Press [2] for name option.
The current name (if recorded) will be played.
3.Press [2] to record your name.
Once the name has been recorded you can
n press 
[l] to listen to the current name
n press [2] to record again
n press [3] to erase itIssue 1, April 1992310-3 
						

							VOICE MESSAGING OPERATIONSTARPLUS @ AVP TECHNICAL MANUAL
C. PASSWORDTo keep your messages confidential and prevent unauthorized
use of your mailbox, you need to change the password. The pass-
word can be changed as often as you like.
The password is a four digit number, unless you are told other-
wise by the system administrator. ‘Select a code that is easy to re-
member but is not obvious. For example, do not use 5555.
However, the first four digits of your home telephone number
might work well. If you forget the code, the administrator can reset
the mailbox.
to Enter a new Password
1, p2. Pressfor personal options
to edit your password
to record a new password
1.Press [8] for personal options.
2.Press [3] for password option.
The current password is played.
3.Press [2] to enter a new password.
Once the security code is entered, you can:
1 press [I] to review it
n press 
[2] record a new code
310-4Issue 1, April 1992