Xerox 8254E User Manual

							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-7
4. Media jams frequently occur
Note:
•If media other than the recommended one is used, correct media feeding cannot be 
assured.
5. The media veers off-track during printing
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the media used in an 
environment other than the 
one specified?Use the media in a dedicated 
environment.Precautions for Handling 
Media
3Are you using old media?Replace it with new media.Replacing Roll Media
4Are you using folded or 
wrinkled media?
5Does the media bend?Use recommended media.
When using media other than the 
dedicated one, set the Vacuum Fan 
menu.Media Type
Vacuum Fan Menu
No
.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the loading position of the 
media correct?Set the media correctly.Setting Roll Media
38264E only - Is the roll 
media set correctly?Set the roll media correctly.Loading Roll Media
48254E only - Is the scroller 
set correctly?Set the scroller correctly.Loading Roll Media
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-8
Printing-related Troubleshooting
1. Printing is partially stained or incomplete.
Note:
Proper print quality may not be obtained with media other than recommended ones.
2. The printing position is incorrect (areas of the media cannot be printed)
3. Printing is blurred
No.Possible causeRemedyReference
1Has the media absorbed 
moisture?Replace it with new media.Replacing Roll Media
2Are you using folded or 
wrinkled media?
3Does the media bend?Use recommended media.
When using media other than the 
dedicated one, set the Vacuum Fan 
menu.Media Type
Vacuum Fan Menu
No.Possible causeRemedyReference
1Is the loading position of the 
media correct?Set the media correctly.Setting Roll Media
2Did you set up the origin and 
print position?Cancel or reset the settings of the 
origin and print position.Menu Overview
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Are you using thick or thin 
media?Use recommended media.Media Type
3Is the media printed on the 
printing surface?Confirm the printing surface of 
the media and set it correctly.Media Handling
4Did you perform Alignment?Pe rfo rm  A li g n m en t.Adjust Print
5Did you perform Media feed 
compensation?Pe rfo rm  M e di a fee d 
compensation.Media Feed Compensation
6Is each heater set to the 
appropriate temperature?Set each heater to the 
appropriate temperature.Pre-Heater Menu through 
After Heater menu
7Is the head height set to "High?"Return the head height to 
"Normal (Low)".Head Height Adjustment
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-9
4. White or black lines, banding, or waves appear on printed media
5. Printing lines are not straight
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
28264E only - Is the roll media 
set correctly?Set the roll media correctly.Loading Roll Media
38254E only -Is the scroller set 
correctly?Set the scroller correctly.Loading Roll Media
4Is the nozzle in good 
condition?Perform Head cleaning.Cleaning the Head
5Did you perform Alignment?Perform Alignment.Adjust Print
6Did you perform Media feed 
compensation?Perform Media feed compensation.Media Feed Compensation
7Is each heater set to the 
appropriate temperature?Set each heater to the appropriate 
temperature.Pre-Heater Menu through 
After Heater menu
8Is the head height set to 
"High?"Return the head height to "Normal 
(Low)".Head Height Adjustment
No.Possible causeRemedyReference
1Has the ink cartridge exceeded its 
expiration date (two years from 
the date stamped on its side)?Use a new ink cartridge.Replacing Ink 
Cartridges
2Are you using recommended 
media?Use recommended media.Media Type
3Did you perform Alignment?Per fo rm  A li g n m en t.Adjust Print
4Did you perform Media feed 
compensation?Perform Media feed compensation.Media Feed 
Compensation
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-10
6. Printing lines are duplicated or patchy
7. Head strikes on good media
8. Images are cut off on the left side
No
.Possible causeRemedyReference
1Is the nozzle in good 
condition?Perform head cleaning.Cleaning the Head
2Is the head height set to 
"High?"Return the head height to 
"Normal (Low)".Head Height Adjustment
No.Possible causeRemedyReference
1Media can become deformed 
by the heat from the Pre-
Heater or the Platen Heater if 
it sets on the printer too long in 
the "Ready to Print" mode.
This can also cause blurry 
printing and shorten the life of 
the print head. Raise the pressure rollers and pull 
about 12"  of media through 
manually just before printing. 
Lowering the heater temperatures 
might help, but this can negatively 
affect the image quality.
No.Possible causeRemedyReference
1Improper image size sent to 
the printer.
If the "Set to Media" option is 
being used in the RIP, the 
printer will try to print an 
image with a width the same 
as the width of the media 
specified in the "Media size" 
form. It will be unable to do 
so because of the required 
minimum margins on the left 
and right sides of the media.Check the size of the image being 
sent to the printer and allow for 
the default margins. 
Or, specify a smaller media width 
in the RIP, compensating for the 
margins.
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-11
9. Parts of images are missing
No
.Possible causeRemedyReference
1Missing part of an image can 
also be caused by not 
factoring in the size of the 
side margins when the image 
size is set. Although the 
Media may physically be 
wide enough, the actual print 
area may not be.
The condition of the media 
plays a large part also.Check the size of the image being 
sent to the printer and allow for 
the default margins. 
Or, specify a smaller media width 
in the RIP, compensating for the 
margins.
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-12
Error Messages
This section describes messages displayed during normal printer operation or when errors occur, and 
gives responses to the messages.
Status Messages
This section describes status messages displayed during printer normal operation. When the printer is 
operating correctly, each operational status is displayed in the control panel as below.
No.DisplayDescriptionReference
1Ready to PrintStandby (Media is loaded).—
2Media EndStandby (Media is not loaded).Media Handling
3ReceivingReceiving data.—
4ConvertingAnalyzing data.—
5PrintingPrinting taking place.—
6War m in g  U pWarming up the heater.—
7Cleaning **%Cleaning the head. 
Please wait a while.Cleaning the Head
8Start Ink Charge – >EInk filling starts. 
Press the [Enter] key.Replacing Ink Cartridges 
9Ink Refill      **%Filling the ink. **% indicates how far 
along. Please wait a while.Replacing Ink Cartridges 
10Was h i ngPerforming print head washing 
operation. Please wait a while.Head Wash Menu 
11Moving Origin Pos.The print head is moving to the 
original printing position in the Origin 
setup menu. Please wait a while.Origin Menu 
12Confirm Position – >EThe print head has finished moving to 
the original printing position in the 
Origin setup menu. 
Press the [Enter] key.Origin Menu 
13Remove CartridgesDisplayed during head washing.
Remove the cleaning cartridges.Head Wash Menu 
14** Initialing **Initializing the setting in the 
Initialization menu. 
Please wait a while.Initialization Menu 
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-13
15** Press 2sec. **The [Cleaning] key or the [Nozzle 
Check] key was pressed for less
 than 
two seconds. Press the key for more
 
than two seconds.
Printer Control Panel
16Insert CleaningCart.Displayed during head washing.
Insert the cleaning cartridges.Head Wash Menu 
17Insert Ink CartridgesFilling the ink.
Insert the ink cartridges.Replacing Ink Cartridges 
188254E only - Transport ModePreparing for transportation.Contact your Xerox 
Representative
19Media: Type ** OK?Initializing the media.
Please wait a while.
(** represents the setup media type.)Setting Media Type
20Media Initial
21Cover OpenThe front cover is open.
Close the cover.Media Handling
Cleaning the Cleaning 
Wiper
Cleaning Around the Cap
228264E only - Mainte.CoverL 
OpenThe left maintenance cover is open.
Close the cover.
238264E only - Mainte.CoverR 
OpenThe right maintenance cover is open.
Close the cover.
24Lever UpThe media loading lever is raised. 
Lower the lever.Media Handling
258254E only - Media Cut -> 
ENTERRoll media is fed to the media cut 
position after printing.
Press the [Enter] key after cutting 
media.Cutting Media
No.DisplayDescriptionReference
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-14
Error Message Display and Remedies
This section describes error messages and their remedies. Error messages are displayed when certain 
failures occur during printer operation.
If an error that can be displayed occurs, the printer may display the following error messages in the 
control panel and stop operation.
If the printer stops operating, perform the recommended remedy so that the printer restarts.
No.DisplayDescriptionRemedyReference
1Undefined MediaFailed in identifying 
the media.
(Stops operation)First, try raising and lowering 
the pressure roller lever and see 
if the media is identified.
Reload the media.Media Handling
2Media SlantThe media was not 
fed straight.
(Stops operation)Reload the media.Media Handling
3End Of RollThe roll media has 
run out.
(Stops operation)Load a new roll of media.
Also, too much slack in the 
media at the rear of the printer 
can raise the media sufficiently 
to cause the media sensor to 
incorrectly signal that the 
media has run out.Replacing Roll 
Media
4[****] InkNearEndInk is running out.
(Continues 
operation)Prepare a new ink cartridge.Replacing Ink 
Cartridges 
5[****] Ink EndInk has run out.
(Stops operation)Replace with the new ink 
cartridge.Replacing Ink 
Cartridges 
6[****] No CartridgeCartridge is not 
inserted.
(Stops operation)Insert an ink cartridge.Replacing Ink 
Cartridges 
7[****] Not OriginalA non-genuine ink 
cartridge has been 
inserted.
(Stops operation)Insert a genuine ink cartridge.Replacing Ink 
Cartridges 
8Full WasteInkTankThe waste fluid tank 
is full.
(Stops operation)Dispose of waste fluid.Important Safety 
Instructions
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							8254E / 8264E User Guide5-15
Notes:
•The color inside [****] in the error display represents the ink color with a problem.
•If the "Ink End" and "No Cartridge" errors occur simultaneously, "No Cartridge" displays.
9Life Times
[Head]The operational life 
span of the print 
head has almost 
expired.
(Continues 
operation)Contact your local Xerox dealer.
—
10Life Times
[Pump]The operational life 
span of the pump 
motor has almost 
expired.
(Continues 
operation)Contact your local Xerox dealer.
—
11Life Times
[CR Motor]The operational life 
span of the CR 
motor has almost 
expired.
(Continues 
operation)Contact your local Xerox dealer.
—
12Life Times
[PF Motor]The operational life 
span of the PF motor 
has almost expired.
(Continues 
operation)Contact your local Xerox dealer.
—
13Change Head Gap 
LowThe head height is 
set to "High" during 
the procedure to 
turn the power OFF.
(Stops operation)Return the head height to 
"Low."
Turning the Power 
Off
No.DisplayDescriptionRemedyReference
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-16
Data Error Display and Remedies
This section describes data error messages and their remedies. A data error appears if there is a failure 
in data communication between your PC and the printer.
If a data error occurs, the following error message appears in the control panel of the printer and 
operation stops.
When the cause of the error is solved, the printer starts operating again.
Note: 
The "***" in the error message is the code number that indicates what type of error occurred.
Command Error Display and Remedies
This section describes command errors and their remedies. A command error is displayed if a certain 
failure occurs during analysis of the command data sent from your PC to the printer.
If a command error occurs, the following error message appears in the control panel of the printer and 
operation stops.
When the error is solved, the printer starts operating again.
Notes:
•The "***" in the error message is the code number that indicates what type of error 
occurred.
•The command code representing the error that occurred may be indicated within [  ].
•For the settings on your PC side, refer to the Operating Manual included with your PC.
No
.DisplayDescriptionRemedyReference
1I** Error 
[   ]An error occurred 
while receiving data.Check the 
communication 
requirements between 
the printer and your PC.Menu Setups on the 
Control Panel
No.DisplayDescriptionRemedyReference
1MH** Error 
[   ]An invalid command 
has been sent from 
the computer.Check that the settings on 
your PC and the printer are 
the same. Menu Setups on the 
Control Panel
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