Xerox Documate 152i User Guide
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User Guide23 Maintenance This section contains information about maintenance, troubleshooting, uninstalling, scanner specifications, and spare parts. Safety Precautions When servicing the scanner you should take the following precautions to ensure your safety and prevent damage to the scanner. Do These • Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing alcohol may irritate sensitive skin. • Only perform scanner maintenance as described in this chapter. • Keep the scanner and cleaning supplies away from any open flame or heat source as any form of alcohol is flammable. • Always read the instructions in each section carefully, the instructions are specific to the part you are installing or servicing. • Move the scanner to an area that has adequate room for opening the scanner. • If your scanner has a power cord and/or power switch, always turn off the scanner and unplug the power cord before performing maintenance, unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on. • Always unplug the USB cable from the scanner before performing maintenance, unless the maintenance instructions below specifically state to leave the scanner plugged in. • Wear an anti-static strap to prevent electrostatic discharge when touching metal components. • Keep all cleaning supplies, scanner parts and accessories out of the reach of children. Do Not Do These • Never attempt installation of any part not described in this manual. • Never service the scanner near a radiator or any other heat source. • Never use aerosol sprays or compressed air, or attempt to lubricate parts with an oil or silicon spray. • Never service the scanner in an area where there are open liquid containers. • Never pour or spill liquid on the scanner or any of its components.
Xerox® DocuMate® 152i Maintenance 24User Guide Hardware Properties You can use the scanner’s properties page to keep track of scanner maintenance, change some of the hardware options, configure the scanner interface behavior, and adjust application options that may be available for your scanner. To open the scanner hardware properties page: •Windows 7 and 8—from the Windows Control Panel, open Hardware and Sound and then Devices and Printers. Right-click on the scanner and then select Scan properties from the list. •Windows Vista—from the Windows Control Panel, open Hardware and Sound and then Scanners and Cameras. Click on the scanner icon then click on the Properties button. •Windows XP—from the Windows Control Panel when in category view, open Printers and Other Hardware and then Scanners and Cameras. Right-click on the scanner and then select Properties from the list. Device Settings The Device Settings tab shows the hardware information for your scanner. The options on the Device Settings tab will be available based on whether or not the scanner hardware supports the feature. Please disregard any information about features that you do not see in the interface for your scanner. Scanner Details •Firmware version—this is the scanner’s hardware processor version number. •Serial number—the scanner’s unique identification number. •LLD version—the scanner’s base driver version. This is not the OneTouch software revision, TWAIN or WIA driver versions.
Maintenance Xerox® DocuMate® 152i User Guide25 Driver version—this is the version of the scanner’s TWAIN driver. Power Settings •Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can adjust the amount of time you want the scanner to wait before it goes into low power. Click the green enter button to save any changes in the Sleep mode field. Click the red reset button to reset to the default timeout value. •Power off—input the number of minutes you want the scanner to wait before it turns itself off. Click the green enter button to save any changes in the power off field. Click the red reset button to reset to the default timeout value. Scanner Settings •Counters—click the reset button next to the counter you want to set back to 0. Driver Settings The options in this panel are for configuring how the TWAIN interface will behave in some scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. You can also click the Help button in the TWAIN interface to open the instructions in an Internet browser.
Xerox® DocuMate® 152i Maintenance 26User Guide Clearing Paper Jams If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning opens after a few moments. 1. Open the Automatic Document Feeder cover. 2. Remove the jammed paper and close the cover. To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the guides to the paper size, and insert the paper evenly into the ADF. Cleaning the Scanner Regular maintenance of your scanner can help to ensure continual optimal performance. Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner. Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You should clean the inside of the scanner at least once a week or after 1,000 pages have been scanned. If you are getting frequent paper jams, multiple pages feeding at the same time, or you’re seeing lines in the scanned image, it is time to clean the scanner. Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to rotate in one direction only. Do not force the roller to rotate in the opposite direction. Forcing the roller to rotate will damage it, and cause the scanner to feed pages incorrectly. 1. Wet a soft cloth with some Isopropyl rubbing alcohol (70%).
Maintenance Xerox® DocuMate® 152i User Guide27 2. Open the Automatic Document Feeder cover. 3. Wipe clean the feed rollers and scanner glass in the scanner body. 4. Wipe clean the rollers, ADF pad, and background strip in the under side of the ADF door. Be careful not to snag the cloth on the spring arms of the ADF pad. Also use care when cleaning the plastic background strip. If the strip is bent or torn, it will block paper from feeding properly through the scanner and affect image cropping. 5. Close the scanner when you’re finished.
Xerox® DocuMate® 152i Maintenance 28User Guide Replacing the ADF Pad Assembly Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The ADF pad can be used to scan up to 20,000 pages. The usage life of the ADF pad varies by what type of documents are generally scanned. Scanning large batches of heavily textured paper will cause the ADF pad to wear faster. Large continuous batch scanning will also cause the ADF pad to wear faster. You received a replacement pad in the original scanner box, you can also order a new one. Replacement parts can be purchased from the Parts & Accessories page for your scanner at www.xeroxscanners.com . 1. Open the Automatic Document Feeder cover. 2. The ADF pad is located behind the scanner buttons. 3. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. Reverse the procedure to replace the pad.
Maintenance Xerox® DocuMate® 152i User Guide29 4. Close the scanner when you’re finished. Replacing the Roller Assembly The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before replacing the roller you should clean it as excessive dust on the roller will make it appear worn and smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally replace the roller every 160,000 to 200,000 scans. Replacement parts can be purchased from the Parts & Accessories page for your scanner at www.xeroxscanners.com . 1. Open the Automatic Document Feeder cover. 2. Take out the paper input tray. The roller is located in the body of the scanner behind the input tray.
Xerox® DocuMate® 152i Maintenance 30User Guide 3. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, rotate it until the small lock flange is completely free. 4. Gently press the roller to the right to free its left side. 5. Then angle the roller to the front of the scanner until it is clear of the housing, and bring it out and away from the scanner body. Remove the roller from the scanner and discard it, it cannot be repaired. 6. Before installing the new roller, clean any dust that may have gotten on it during shipping. 7. Insert the right end of the roller into its housing socket. Make sure the lock tab is facing up and the lock flange is not obstructed. Swing the roller into the scanner and align the left side with its mount.
Maintenance Xerox® DocuMate® 152i User Guide31 8. Gently slide the roller to the left to fit its left end into its mount. Make sure the left end of the roller is firmly seated into its mount. If the gears on the end of the roller do not engage easily, slightly rotate the roller while gently pressing it into the housing until you feel them engage. 9. When you are certain that the gears are engaged, rotate the lock tab into the scanner. Press down on the lock flange to lock the roller into the scanner. The lock will “click” into place when it is secure. However, if it does not rotate easily into the housing, make sure the flange is properly seated in its latch. 10. Insert the scanner’s input tray back into the slots in the scanner body. 11. Push the tray back until it is fully seated into position.
Xerox® DocuMate® 152i Maintenance 32User Guide 12. Close the scanner when you’re finished. Troubleshooting Problem: The scanner won’t scan. Check for one of these possible causes: •Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely. •Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet. If you are using a UPS battery back-up or power strip, try plugging the scanner directly to a wall outlet. •Did you restart the computer and scanner? If the scanner gets a paper jam, or looses connection because of an error, try restarting your computer and power cycling the scanner. •Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner try plugging the scanner’s USB cable directly to the back of the computer. It is not recommended that you use the scanner with a USB hub, if you are using a hub, the hub must have its own power supply. •Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable provided with your scanner is within this range. •Did you select another image source in the scanning software? If you use multiple imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another source for images. Make sure Xerox ® DocuMate® 152i is selected as the scanner. Problem: Why does my scanner not function after performing a system restore on Windows? The system restore process may have corrupted some of the driver components. It is recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on page 36 for installation instructions. Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition (WIA)? After performing a scan using the WIA interface you must close the application you were using before scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS interface.