Xerox Documate 3125 User Guide

Xerox® DocuMate® 3125 Scanner Loading Documents to Scan
22User Guide
•TWAIN and WIA Interface—This option uses your scanner’s TWAIN interface to scan. 
Select scanning options before scanning, put the document in the scanner, then click the 
Scan button in the TWAIN interface window. 
Please see the TWAIN Scanning Guide on the installation disc for instructions.  You can also 
click the Help button in the TWAIN interface to open the instructions in an Internet browser.
•ISIS Interface—This option uses...

User Guide23
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep...

Xerox® DocuMate® 3125 Scanner Maintenance
24User Guide
Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 and later—from the Windows Control Panel, open Hardware and Sound and 
then Devices and Printers. 
Right-click on the scanner and then select...

Maintenance Xerox® DocuMate® 3125 Scanner
User Guide25
•LLD version—the scanner’s base driver version. This is not the OneTouch software revision, 
TWAIN or WIA driver versions.
•Driver version—this is the version of the scanner’s TWAIN driver.
Power Settings—some features described herein may not be available for the current scanner. 
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can 
adjust the amount of time you want the scanner to wait before it goes into low...

Xerox® DocuMate® 3125 Scanner Maintenance
26User Guide
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Open the Automatic Document Feeder cover.
Do not attempt to remove a jammed page with the scanner closed.
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into...

Maintenance Xerox® DocuMate® 3125 Scanner
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Note: Be careful when cleaning the rollers. All of the rollers, except the free rollers, are designed to 
rotate in one direction only. Do not force the roller to rotate in the opposite direction. Forcing the 
roller to rotate will damage it, and cause the scanner to feed pages incorrectly.
1. Wet a soft cloth with some Isopropyl rubbing alcohol (70%).
2. Open the Automatic Document Feeder cover.
3. Wipe clean the feed rollers and scanner glass in...

Xerox® DocuMate® 3125 Scanner Maintenance
28User Guide
5. Close the scanner when you’re finished.
Replacing the ADF Pad Assembly
Problems with documents feeding into the ADF is an indication that the pad is wearing thin. The 
usage life of the ADF pad varies by what type of documents are generally scanned. Scanning large 
batches of heavily textured paper and embossed plastic cards will cause the ADF pad to wear 
faster. Large continuous batch scanning will also cause the ADF pad to wear faster. The ADF...

Maintenance Xerox® DocuMate® 3125 Scanner
User Guide29
2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. 
Reverse the procedure to replace the new pad into its slots.
3. Close the scanner when you’re finished.
Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean...

Xerox® DocuMate® 3125 Scanner Maintenance
30User Guide
1. Open the Automatic Document Feeder cover.
2. Pull the paper guide away from the scanner. 
3. The replaceable roller is located behind the paper guides.
4. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it upward until the small lock flange is completely free. 

Maintenance Xerox® DocuMate® 3125 Scanner
User Guide31
5. Remove the roller from the scanner and discard it, it cannot be repaired.
6. Before installing the new roller, clean any dust that may have gotten on it during shipping. 
7. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the 
roller module up and into the roller channel. Align the tab on the lock flange with the slot in 
the scanner.
Hold the feed roller module fully in the scanner door while you lock it...