Xerox Documate 3220 User Guide

Xerox® DocuMate® 3220 Scanner Maintenance
32User Guide
To replace the feed roller:
1. Open the Automatic Document Feeder cover.
2. The roller assembly fits in a channel in the ADF cover.
3. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it upward until the small lock flange is completely free.
4. Remove the roller from the scanner and discard it, it cannot be repaired.
5. Before installing the new roller, clean any dust that may have gotten on...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide33
6. Insert the right end of the roller into its housing socket in the scanner. Angle the roller module 
up and into the roller channel. Align the tab on the lock flange with the slot in the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place. 
7. Align the lock tab with the slot in the scanner. Use the lever to rotate the locking tab into the 
slot in the scanner.  Push on the lever until it clicks in place and...

Xerox® DocuMate® 3220 Scanner Maintenance
34User Guide
•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
try plugging the scanner’s USB cable directly to the back of the computer. It is not 
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
connection to the scanner. The recommended USB cable length is...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide35
Problem: The paper jams the ADF. 
To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
worn and will cause issues feeding paper....

Xerox® DocuMate® 3220 Scanner Maintenance
36User Guide
•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy or it is not connected to the computer. 
•Flashing red: the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware 
problems, the status light turns red and will flash a specific number of times, pause, and then 
repeat the same number of flashes. The...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide37
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® DocuMate® 3220 Scanner driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer...

Xerox® DocuMate® 3220 Scanner Maintenance
38User Guide
Capacity 50 pages of 20lb printer paper (75–80 gsm)
Paper Thickness 16–28 lbs. (60–105 gsm)
Document Requirements (Flatbed)
Minimum Item Size 0.15 x 0.15 inches (4 x 4 mm)
Maximum Item Size 8.5 x 11.78 inches (216 x 299 mm)
Item Thickness 1.0 inch (25 mm)
General Specifications
Scanning Speed (ADF) Up to 23 pages per minute / 46 images per minute @ 200 dpi in Black and 
White (U.S. Letter size)
Scanning Speed (Flatbed) 7 seconds per page @ 200 dpi in...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide39
Xerox® DocuMate® 3220 Parts List
USB cable 1850 mm, 28AWG, with core, RoHS compliant
Software Information
Supported Operating 
SystemsMicrosoft Windows
–32-bit XP (Service Pack 3)
–32-bit or 64-bit Vista (Service Pack 2)
–32-bit or 64-bit 7 (Service Pack 1)
–32-bit or 64-bit 8 / 8.1
–32-bit or 64-bit 10
Scanner Drivers TWAIN, WIA
Bundled Software Visioneer OneTouch®
Visioneer Acuity Module
Nuance PaperPort®
Nuance OmniPage®
Nuance Power PDF
Part...

Xerox® DocuMate® 3220 Scanner Maintenance
40User Guide 

User Guide41
Appendix A: Regulatory 
Information
Basic Regulations
United States (FCC Regulations)
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instruction 
manual, may...