Xerox Documate 3220 User Guide

Xerox® DocuMate® 3220 Scanner Loading Documents to Scan
22User Guide
•TWAIN and WIA Interface—this option uses your scanner’s TWAIN interface to scan. Select 
scanning options before scanning, put the document in the scanner, then click the Scan 
button in the TWAIN interface window. 
Please see the TWAIN Scanning Guide on the installation disc for instructions.  You can also 
click the Help button in the TWAIN interface to open the instructions in an Internet browser. 

User Guide23
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep...

Xerox® DocuMate® 3220 Scanner Maintenance
24User Guide
Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 or later—from the Windows Control Panel, open Hardware and Sound and then 
Devices and Printers. 
Right-click on the scanner and then select Scan...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide25
•LLD version—the scanner’s base driver version. This is not the OneTouch software revision, 
TWAIN or WIA driver versions.
•Driver version—this is the version of the scanner’s TWAIN driver.
Scanner Settings
•Counters—click the reset button next to the counter you want to set back to 0.
Power Settings
•Sleep mode—sleep mode is the low-power state when the scanner is not in use. You can 
adjust the amount of time you want the scanner to wait before it...

Xerox® DocuMate® 3220 Scanner Maintenance
26User Guide
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Open the Automatic Document Feeder cover.
Do not attempt to remove a jammed page with the scanner closed.
2. Lift up the duplex lamp module to access the underside of the ADF.
3. Remove the jammed page from the scanner. 

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide27
4. Gently lower the duplex lamp module back into the scanner.
5. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into the ADF.
Cleaning the Scanner
Regular maintenance of your scanner can help to ensure continual optimal performance. 
Using a soft,...

Xerox® DocuMate® 3220 Scanner Maintenance
28User Guide
3. Wipe clean the feed rollers and scanner glass in the scanner body. Wipe the feed roller from 
side to side. Rotate the roller to clean its entire surface.
Be careful not to snag the cloth on the spring arms of the ADF pad. The ADF pad is located on 
the top of the duplex lamp module.
4. Lift up the duplex lamp module to access the underside of the ADF.
5. Wipe clean the glass strip on the underside of the duplex lamp module. Wipe clean the glass...

Maintenance Xerox® DocuMate® 3220 Scanner
User Guide29
6. Gently lower the duplex lamp module back into the scanner.
7. Close the ADF cover. Carefully press down on the ADF cover until it locks in place with a “click”.
Cleaning the Scanner Glass
Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best 
quality scanned item, wipe the scanner glass with a soft, dry, clean cloth to rid the glass of dust or 
other debris.
If any residue remains after wiping the glass...

Xerox® DocuMate® 3220 Scanner Maintenance
30User Guide
You received a replacement pad in the original scanner box, you can also order a new one. 
Replacement parts can be purchased from the Parts & Accessories page for your scanner at 
www.xeroxscanners.com
.
After replacing a part as described in this section, reset the counter in the scanner properties page 
in the Windows Control Panel. On the Device Settings tab, click on the red reset button next the 
part counter that you replaced.
To replace the...

Maintenance Xerox® DocuMate® 3220 Scanner
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2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. 
Reverse the procedure to replace the new pad into its slots.
3. Close the scanner when you’re finished.
Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean...