Xerox Documate 4440 User Guide

Xerox® DocuMate® 4440 Loading Documents to Scan
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User Guide23
Maintenance
This section contains information about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts.
Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Wear protective gloves when cleaning the scanner with Isopropyl rubbing alcohol. Rubbing 
alcohol may irritate sensitive skin.
• Only perform scanner maintenance as described in this chapter.
• Keep...

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Hardware Properties
You can use the scanner’s properties page to keep track of scanner maintenance, change some of 
the hardware options, configure the scanner interface behavior, and adjust application options 
that may be available for your scanner.
To open the scanner hardware properties page:
•Windows 7 and 8—from the Windows Control Panel, open Hardware and Sound and then 
Devices and Printers. 
Right-click on the scanner and then select Scan properties...

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•LLD version—the scanner’s base driver version. This is not the OneTouch software revision, 
TWAIN or WIA driver versions.
•Driver version—this is the version of the scanner’s TWAIN driver.
Firmware Update
This option is not available for all scanners.
•Check for update—check the scanner’s firmware version against the version included with 
the scanner driver. When the scanner is connected to the computer and this option is 
selected, or when a different...

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Driver Settings
The options in this panel are for configuring how the TWAIN interface will behave in some 
scenarios. Please see the TWAIN scanning guide on the installation disc for instructions. 
Clearing Paper Jams
If your scanner stops scanning due to a paper jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Open the Automatic Document Feeder cover.
Do not attempt to remove a jammed page with the scanner closed. 

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2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust 
the guides to the paper size, and insert the paper evenly into the ADF.
Cleaning the Scanner
Regular maintenance of your scanner can help to ensure continual optimal performance. 
Using a soft, lint-free cloth, wipe down all plastic surfaces on the scanner.
Cleaning Inside the Automatic Document Feeder
Cleaning the...

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3. Wipe clean the feed rollers and scanner glass in the scanner body. 
Wipe the feed roller from side to side. Rotate the roller to clean its entire surface.
4. Wipe clean the free rollers, ADF pad or separation roller, and scanner glass in the under side of 
the ADF door.
Be careful not to snag the cloth on the spring arms of the ADF pad.
5. Close the scanner when you’re finished.
Replacing the ADF Pad and Roller(s)
The ADF pad and/or rollers will wear out...

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If your scanner’s part number is 85-0289-000 or 85-0289-100 please refer to “Replacing the ADF 
Pad Assembly” on page 29.
If your scanner’s part number is 85-0311-000 or higher please refer to “Replacing the Separation 
Roller” on page 30.
For all versions of the scanner, please refer to “Replacing the Feed Roller” on page 32.
After replacing a part as described in this section, reset the counter in the scanner properties page 
in the Windows Control Panel....

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1. Open the Automatic Document Feeder cover.
2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out. 
Reverse the procedure to replace the new pad into its slots.
3. Close the scanner when you’re finished.
Replacing the Separation Roller
This part is not available for all versions of the scanner. The instructions in this section apply to the 
Xerox® DocuMate® 4440 scanners with part number 85-0311-000 or higher. 
The...

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1. Open the Automatic Document Feeder cover.
2. Locate the roller on the ADF door.
3. Pinch the sides of the roller cover and pull it down to access the roller.
4. Lift the roller up and out of the scanner.
5. Discard the roller, it cannot be repaired or reused.
6. Take the new roller out of its packaging.