Xerox Documate 4440 User Guide

Xerox® DocuMate® 4440 Maintenance
32User Guide
7. Insert the round end of the roller into the slot in the scanner.
8. Carefully lower the roller into the scanner. Make sure the groove on the right side of the roller 
is aligned so that it slides in place into the U-shape of the bracket.
9. Lift the roller cover and carefully push it closed to lock it in place. Make sure everything is 
aligned properly and the cover is fully closed. If the cover is not fully closed it will break during 
scanning and...

Maintenance Xerox® DocuMate® 4440
User Guide33
To replace the feed roller:
1. Open the Automatic Document Feeder cover.
2. Pull the paper guide away from the scanner. 
3. The replaceable roller is located behind the paper guides.
4. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it upward until the small lock flange is completely free. 

Xerox® DocuMate® 4440 Maintenance
34User Guide
5. Remove the roller from the scanner and discard it, it cannot be repaired.
6. Before installing the new roller, clean any dust that may have gotten on it during shipping. 
7. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the 
roller module up and into the roller channel. Align the tab on the lock flange with the slot in 
the scanner.
Hold the feed roller module fully in the scanner door while you lock it in...

Maintenance Xerox® DocuMate® 4440
User Guide35
9. Lift the paper guide up to the back of the scanner and press gently on the paper guide until it 
snaps into place.
10. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. What’s wrong? 
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If...

Xerox® DocuMate® 4440 Maintenance
36User Guide
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition 
(WIA)?
After performing a scan using the WIA interface you must close the application you were using 
before scanning with the buttons on the scanner. This does not occur when scanning using the 
TWAIN or ISIS interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner...

Maintenance Xerox® DocuMate® 4440
User Guide37
Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the 
Add/Remove Program within the Control Panel and was not able to repair it. 
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner. 
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc 
into the DVD-ROM player and click OK. 
3. When prompted, plug the USB cable back...

Xerox® DocuMate® 4440 Maintenance
38User Guide
Problem: The ADF won’t feed pages properly. 
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at 
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning 
Inside the Automatic Document Feeder” on page27. If that doesn’t solve the problem, the pad 
assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” 
on page 29 for the steps to...

Maintenance Xerox® DocuMate® 4440
User Guide39
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware 
problems, the status light turns red and will flash a specific number of times, pause, and then 
repeat the same number of flashes. The number of flashes between pauses indicates the 
hardware error code. The LED display will also flash an “E” then the error code number that 
matches the status light’s blinking pattern.
Descriptions of the most...

Xerox® DocuMate® 4440 Maintenance
40User Guide
• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® DocuMate® 4440 driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable....

Maintenance Xerox® DocuMate® 4440
User Guide41
Xerox® DocuMate® 4440 Specifications
Checking Your Scanner Version
The scanner’s part number is located on the data plate, starting with an 85 in the format P/N: 85-
####-#00; the image below is shown for example only:
The following is applicable to the Xerox
® DocuMate® 4440 scanners with part number 85-0289-
000 or 85-0289-100:
Scanner Specifications
Document Requirements
Minimum Item Size 2.75 x 2 inches (70 x 51 mm)
Maximum Item Size 8.5 x 118 inches...