Xerox Phaser 6110N User Manual

Supplies and maintenance items
5.7
Cleaning the Printer
During the printing process, particles of paper, toner, and dust 
can accumulate inside the printer. Over time, this build-up can 
cause print quality problems such as toner specks or smearing. 
Your printer has a cleaning mode that can correct and prevent 
these types of problems.
Cleaning the Outside of the Printer
Clean the printer cabinet with a soft lint-free cloth. You can 
dampen the cloth slightly with water, but be careful not to let 
any...

Supplies and maintenance items
5.8
7Push the imaging unit until it sounds click in to the 
printer. 
8Close the front cover firmly. 
CAUTION: If the front cover is not completely closed, the 
printer will not operate.
9Plug the power cord in and turn the printer on.
CAUTION: If there is a 
cracking sound, re-install 
the imaging unit. The 
imaging unit is not 
properly installed.
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Solving Problems
6.1
6Solving Problems
This chapter provides helpful information for what to do if you 
encounter an error while using your printer. 
This chapter includes:
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Common Windows Problems
• Common Macintosh Problems
• Common Linux Problems
Troubleshooting Checklist
If the printer is not working properly, consult the following 
checklist. If the printer does not pass a step,...

Solving Problems
6.2
Solving General Printing Problems
For problems with the operation of your printer, refer to the 
table for suggested solutions.
ProblemPossible CauseSolution
The printer 
does not 
print.The printer is not 
receiving power.Check the power cord connections. 
Check the power switch and the 
power source.
The printer is not 
selected as the 
default printer.Select 
Xerox Phaser 6110 
Series
 as your default printer.
Check the printer for 
the following:After locating the problem, clear...

Solving Problems
6.3
The paper 
keeps 
jamming.There is too much 
paper in the tray.Remove excess paper from the tray.
Check that the paper guides are set 
correctly.
An incorrect type of 
paper is being used.Use only paper that meets printer 
specifications.
There may be debris 
inside the printer.After opening the front cover, 
remove the imaging unit and then 
clear the debris.
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect...

Solving Problems
6.4
2To remove the jammed paper, open the rear cover.
3Carefully remove the paper by pulling in the direction as 
shown below. Most of the jammed paper can be removed 
in this step.
If you cannot find the jammed paper, or if there is any 
resistance removing the paper, stop pulling and go to the 
next step.
NOTE: If the paper tears, make sure that all of the paper 
fragments are removed from the printer.
4Close the rear cover and then open the top cover.
5Holding the inner cover open,...

Solving Problems
6.5
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 6.3. 
• Follow the procedures on page 3.2. Ensure that the 
adjustable guides are positioned correctly.
• Do not overload the tray.
• Do not remove the paper from the tray while printing.
• Flex, fan, and straighten the paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not...

Solving Problems
6.6
Vertical linesIf black vertical streaks appear on the page:
• A imaging unit has probably been scratched. 
Remove the imaging unit and install a new one. See 
page 5.3. 
If white vertical lines appear on the page:
• Clean the inside of the printer. See “Cleaning the 
Inside of the Printer” on page 5.7. If you still have 
the same problems, replace the imaging unit with a 
new one. See page 5.3. 
Colour or 
Black 
backgroundIf the amount of background shading becomes 
unacceptable,...

Solving Problems
6.7
Back of 
printouts are 
dirty• Check for leaking toner. Clean the inside of the 
printer. See “Cleaning the Inside of the Printer” on 
page 5.7.
Solid Colour or 
Black pages• The toner cartridge may not be installed properly. 
Remove the toner cartridge and reinsert.
• The toner cartridge may be defective and need 
replacing. Install a new toner cartridge.
• The printer may require repair. Contact a service 
representative.
Loose toner• Clean the inside of the printer. 
• Check the...

Solving Problems
6.8
Troubleshooting Error 
Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights and the 
Status Monitor program window will display to show the 
printer’s status or errors. Find the light pattern below that 
matches the printer light pattern and follow the solutions to 
clear the error.
LED status legend
LED patternPossible Problem and Solution
The blinking toner cartridge is low. Order a 
new toner cartridge. You can...