Xerox Phaser 6110N User Manual

							Supplies and maintenance items
5.7
Cleaning the Printer
During the printing process, particles of paper, toner, and dust 
can accumulate inside the printer. Over time, this build-up can 
cause print quality problems such as toner specks or smearing. 
Your printer has a cleaning mode that can correct and prevent 
these types of problems.
Cleaning the Outside of the Printer
Clean the printer cabinet with a soft lint-free cloth. You can 
dampen the cloth slightly with water, but be careful not to let 
any water drip onto the printer or inside of it.
CAUTION: Cleaning the printer cabinet with cleaners 
containing large amounts of alco hol, solvents, or other strong 
substances can discolour or crack the cabinet.
Cleaning the Inside of the Printer
1Turn the printer off and unplug the power cord, then wait a 
few minutes for the printer to cool.
2Open the front cover. 
3Pull the imaging unit out of the printer using the handle on 
its bottom.
4Extend the top handle on the imaging unit and then use it 
to pull the imaging unit out of the printer completely.
CAUTION:
• Do not touch the green surface on the imaging unit with  your hands or any other material. Use the handle on it in 
order to avoid touching this area.
• Be careful not to scratch the surface of the imaging unit.
• To prevent damage, do not expose the imaging unit to light  for more than a few minutes. Cover it with a piece of paper 
to protect it if necessary.
5Look inside the printer. Remove any dust, paper particles, 
and spilled toner with a damp, soft lint-free cloth.
NOTE: After cleaning, let the printer to dry completely.
6Pull the imaging unit about half and push it until it sounds 
click. Repeat this action two or three times. 
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							Supplies and maintenance items
5.8
7Push the imaging unit until it sounds click in to the 
printer. 
8Close the front cover firmly. 
CAUTION: If the front cover is not completely closed, the 
printer will not operate.
9Plug the power cord in and turn the printer on.
CAUTION: If there is a 
cracking sound, re-install 
the imaging unit. The 
imaging unit is not 
properly installed.
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							Solving Problems
6.1
6Solving Problems
This chapter provides helpful information for what to do if you 
encounter an error while using your printer. 
This chapter includes:
• Troubleshooting Checklist
• Solving General Printing Problems
• Clearing Paper Jams
• Solving Print Quality Problems
• Common Windows Problems
• Common Macintosh Problems
• Common Linux Problems
Troubleshooting Checklist
If the printer is not working properly, consult the following 
checklist. If the printer does not pass a step, follow the 
corresponding troubleshooting suggestions.
StatusResponse
Make sure that the   
LED on the control panel 
green and “Ready” is 
shown on the 
Status 
Monitor
 program 
window. • If the   LED is off, check the power cord 
connection. Check the power switch. Check the 
power source by plugging the power cord into 
another outlet.
• If the   LED blinks or lights red, solve the 
problems. See “Troubleshooting Error 
Messages” on page 6.8 or, contact your service 
representative.
Print a demo page to 
verify that the printer is 
feeding paper correctly. 
See 2.7. • If a demo page does not print, check the paper 
supply in the tray.
• If the paper jams in the printer, go to “Clearing 
Paper Jams” on page 6.3.
Check the demo page to 
see if it is printed 
correctly. If there is a print quality problem, go to “Solving 
Print Quality Problems” on page 6.5. 
Print a short document 
from a software 
application to verify that 
the computer and printer 
are connected and 
communicating correctly.• If the page does not print, check the cable 
connection between the printer and the 
computer. 
• Check the print queue or print spooler to see if 
the printer has been paused.
• Check the software application to ensure that 
you are using the proper printer driver and 
communication port. If the page is interrupted 
during printing, go to “Solving General Printing 
Problems” on page 6.2.
If completing the 
checklist does not 
resolve the printer 
problem, check the 
following troubleshooting 
sections.• See “Solving General Printing Problems” on 
page 6.2.
• See “Solving Print Quality Problems” on 
page 6.5.
• See “Common Windows Problems” on 
page 6.8.
• See “Common Macintosh Problems” on 
page 6.8.
• See “Common Linux Problems” on page 6.9.
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							Solving Problems
6.2
Solving General Printing Problems
For problems with the operation of your printer, refer to the 
table for suggested solutions.
ProblemPossible CauseSolution
The printer 
does not 
print.The printer is not 
receiving power.Check the power cord connections. 
Check the power switch and the 
power source.
The printer is not 
selected as the 
default printer.Select 
Xerox Phaser 6110 
Series
 as your default printer.
Check the printer for 
the following:After locating the problem, clear it. 
If a printer system error occurs, 
contact your service representative.
• The printer cover is 
not closed.• Close the printer cover.
• Paper is jammed. • Clear the paper jam. See 6.3.
• No paper is loaded. • Load paper. See 2.3.
• A toner cartridge is 
not installed.• Install the toner cartridge. See 
5.3.
The printer may be in 
manual feed mode 
and out of paper.Check the message on the 
Status 
Monitor
 program window, add paper 
to the tray and press the   
button on the control panel.
The connection cable 
between the 
computer and the 
printer is not 
connected properly.Disconnect the printer cable and 
reconnect it.
The connection cable 
between the 
computer and the 
printer is defective.If possible, attach the cable to 
another computer that is working 
properly and try to print a 
document. You can also try using a 
different printer cable.
The port setting is 
incorrect.Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the printer is 
attached to the correct one.
The printer may be 
configured 
incorrectly. Check the printer properties to 
ensure that all of the print settings 
are correct. 
The printer 
does not 
print. 
(continued)The printer driver 
may be incorrectly 
installed.Reinstall the printer driver; see the 
Software Section. Try printing a 
test page.
The printer is 
malfunctioning.Check the LEDs on the control panel 
to determine if the printer is 
indicating a system error.
The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job.Get more hard disk space and print 
the document again.
Paper does 
not feed into 
the printer.Paper has been 
loaded incorrectly.Remove paper from the tray and 
reload it correctly. 
Check that the paper guides are set 
correctly.
There is too much 
paper in the tray.Remove excess paper from the tray.
The paper is too 
thick.Use only paper that meets printer 
specifications.
A print job is 
extremely 
slow.The job may be very 
complex.Reduce the complexity of the 
page(s) or try adjusting the print 
quality settings.
Adjust the print quality settings, 
such as reducing the resolution. If 
you have set the resolution to 
Best, 
change it to 
Normal or Draft. See 
the 
Software section.
Your printer prints A4-sized paper at 
16 ppm in black and white mode and 
4 ppm in colour mode.
If using Windows 98/
Me, the Spooling 
Setting may be set 
incorrectly. From the 
Start menu, choose 
Settings and Printers. Right-click 
the 
Xerox Phaser 6110 Series 
printer icon, choose 
Properties, 
click the 
Details tab, and then 
choose the 
Spool Settings button. 
Select the desired spool setting.
Half the 
page is 
blank.The page orientation 
setting may be 
incorrect.Change the page orientation in your 
application. For details, see the 
Software Section.
The paper size and 
the paper size 
settings do not 
match.Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in the 
printer driver settings matches the 
paper selection in the software 
application settings you use.
ProblemPossible CauseSolution
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							Solving Problems
6.3
The paper 
keeps 
jamming.There is too much 
paper in the tray.Remove excess paper from the tray.
Check that the paper guides are set 
correctly.
An incorrect type of 
paper is being used.Use only paper that meets printer 
specifications.
There may be debris 
inside the printer.After opening the front cover, 
remove the imaging unit and then 
clear the debris.
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.Disconnect and reconnect the 
printer cable. Try a print job that you 
have already printed successfully. If 
possible, attach the cable and 
printer to another computer and try 
a print job that you know works. 
Finally, try a new printer cable.
The wrong printer 
driver was selected.Check the application’s printer 
selection menu to ensure that your 
printer is selected.
The software 
application is 
malfunctioning.Try printing a job from another 
application.
The operating system 
is malfunctioning.Exit Windows and reboot the 
computer. Turn the printer off and 
then back on again.
Pages print, 
but are 
blank.The toner cartridge is 
defective or out of 
toner.Redistribute the toner. See page 5.2.
If necessary, replace the toner 
cartridge.
The file may have 
blank pages.Check the file to ensure that it does 
not contain blank pages.
Some parts in the 
printer may be 
defective.Contact a service representative.
When you 
are using 
Windows 98, 
the 
illustrations 
print 
incorrectly 
from Adobe 
Illustrator.The setting in the 
software application 
is wrong.Select 
Download as Bit Image in 
the 
Advanced Options window of 
the graphic properties window. Print 
the document again.
ProblemPossible CauseSolution
Clearing Paper Jams
NOTE: When removing paper that is jammed in the printer, if 
possible always pull the paper in the direction that it normally 
moves so as not to damage internal components. Always pull 
firmly and evenly; do not jerk the paper. If the paper tears, 
ensure that all fragments of paper are removed; otherwise a 
jam will occur again.
If a paper jam occurs, the   LED on the control panel lights 
red. Find and remove the jammed paper. 
To resume printing after clearing paper jams, you must open 
and close the front cover or rear cover.
1Pull the tray out of the printer and remove the jammed 
paper.
If you cannot find the jammed paper, go to the next step.
The print 
quality of 
photos is not 
good. 
Images are 
not clear.The resolution is set 
to 
Normal or Draft.Change the resolution to 
Best and 
then try printing again.
The resolution of the 
photo is very low.If you increase the photo size in the 
software application, the resolution 
will be reduced. Reduce the photo 
size.
Yo u r  p r i n t e r  
has an odd 
smell during 
initial use.The oil used to 
protect the fuser is 
evaporating.After printing about 100 colour 
pages, there will be no more smell. 
It is a temporary issue.
ProblemPossible CauseSolution
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							Solving Problems
6.4
2To remove the jammed paper, open the rear cover.
3Carefully remove the paper by pulling in the direction as 
shown below. Most of the jammed paper can be removed 
in this step.
If you cannot find the jammed paper, or if there is any 
resistance removing the paper, stop pulling and go to the 
next step.
NOTE: If the paper tears, make sure that all of the paper 
fragments are removed from the printer.
4Close the rear cover and then open the top cover.
5Holding the inner cover open, carefully take the jammed 
paper out of the printer. The inner cover will then close 
automatically.
CAUTION: Do not touch the fuser inside the inner cover. It is hot 
and could cause burns! The fuser’s operating temperature is 180 
°C (356 °F). Take care when removing paper from the printer.
6Close the top cover. Make sure that it is securely closed.
7Open and then close the rear cover or front cover to 
resume printing.
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							Solving Problems
6.5
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be 
avoided. If a paper jam occurs, follow the steps outlined in 
“Clearing Paper Jams” on page 6.3. 
• Follow the procedures on page 3.2. Ensure that the 
adjustable guides are positioned correctly.
• Do not overload the tray.
• Do not remove the paper from the tray while printing.
• Flex, fan, and straighten the paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print materials. See “Paper 
Specifications” on page 8.1.
• Ensure that the recommended print side of print materials is 
facing up in the tray.Solving Print Quality Problems
Dirt inside of the printer or improper paper loading may reduce 
print quality. See the table below to troubleshoot problems. 
ProblemSolution
Light or faded 
printIf a vertical white streak or faded area appears on the 
page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. See 
“Redistributing Toner” on page 5.2. If this does not 
improve print quality, install a new toner cartridge.
• The paper may not meet paper specifications (for 
example, the paper is too moist or too rough). See 
“Paper Specifications” on page 8.1.
• A combination of faded or smeared defects may 
indicate that the printer needs cleaning. See 
page 5.7.
Toner specksThe paper may not meet specifications (for example, 
the paper is too moist or too rough). See “Paper 
Specifications” on page 8.1.
DropoutsIf generally rounded, faded areas occur randomly on 
the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven or the 
paper has moist spots on its surface. Try a different 
brand of paper. See “Paper Specifications” on 
page 8.1.
• The paper lot is bad. The manufacturing process 
can cause some areas to reject toner. Try a different 
kind or brand of paper.
• The toner cartridge may be defective. See “
Ve r t i c a l  
repetitive defects
” on the next page.
• Change the printer option and try again. Go to 
printer properties, click 
Paper tab, and set paper 
type to 
Thick. Refer to the Software Section for 
details.
• If these steps do not correct the problems, contact 
a service representative.
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							Solving Problems
6.6
Vertical linesIf black vertical streaks appear on the page:
• A imaging unit has probably been scratched. 
Remove the imaging unit and install a new one. See 
page 5.3. 
If white vertical lines appear on the page:
• Clean the inside of the printer. See “Cleaning the 
Inside of the Printer” on page 5.7. If you still have 
the same problems, replace the imaging unit with a 
new one. See page 5.3. 
Colour or 
Black 
backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the 
problem.
• Change to lighter weight paper. See “Paper 
Specifications” on page 8.1.
• Check the printer’s environment; very dry (low 
humidity) or high humidity (higher than 80% RH) 
conditions can increase the amount of background 
shading.
• Remove one of the old toner cartridges and install a 
new one.
Toner smear• Clean the inside of the printer. See “Cleaning the 
Inside of the Printer” on page 5.7
• Check the paper type and quality. See “Paper 
Specifications” on page 8.1.
• Remove the imaging unit and install a new one. See 
“Replacing the Imaging Unit” on page 5.4.
Vertical 
repetitive 
defectsIf marks repeatedly appear on the printed side of the 
page at even intervals:
• Clean the inside of the printer. See “Cleaning the 
Inside of the Printer” on page 5.7. After cleaning 
the inside of the printer, if you still have the same 
problems, install a new toner cartridge of the 
problem colour. See “Replacing Toner Cartridges” 
on page 5.3.
• Parts of the printer may have toner on them. If the 
defects occur on the back of the page, the problem 
will likely correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a 
service representative.
ProblemSolution
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Background 
scatterBackground scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages of 
paper until necessary so that the paper does not 
absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the reverse 
side. Printing on seams can cause problems.
• If background scatter covers the entire surface area 
of a printed page, adjust the print resolution 
through your software application or via the printer 
properties window.
Misformed 
characters• If characters are improperly formed and producing 
hollowed images, the paper stock may be too slick. 
Try a different paper. See “Paper Specifications” on 
page 8.1.
• If characters are improperly formed and producing 
a wavy effect, the printer may need service. Verify 
that it also occurs on a demo page. See page 2.7. 
For service, contact a service representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper 
Specifications” on page 8.1.
• Ensure that the paper or other material is loaded 
correctly and the guides are not too tight or too 
loose against the paper stack.
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and high humidity can cause paper 
curl. See “Paper Specifications” on page 8.1.
• Turn the stack of paper over in the tray. Also try 
rotating the paper 180° in the tray.
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See “Paper 
Specifications” on page 8.1.
• Turn the stack of paper over in the tray. Also try 
rotating the paper 180° in the tray.
ProblemSolution
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							Solving Problems
6.7
Back of 
printouts are 
dirty• Check for leaking toner. Clean the inside of the 
printer. See “Cleaning the Inside of the Printer” on 
page 5.7.
Solid Colour or 
Black pages• The toner cartridge may not be installed properly. 
Remove the toner cartridge and reinsert.
• The toner cartridge may be defective and need 
replacing. Install a new toner cartridge.
• The printer may require repair. Contact a service 
representative.
Loose toner• Clean the inside of the printer. 
• Check the paper type and quality. See “Paper 
Specifications” on page 8.1.
• Install a new toner cartridge. See “Replacing Toner 
Cartridges” on page 5.3.
• If the problem persists, the printer may require 
repair. Contact a service representative.
Character 
VoidsCharacter voids are white areas within characters that 
should be solid black:
• You may be printing on the wrong surface of the 
paper. Remove the paper and turn it over. 
• The paper may not meet paper specifications. See 
page 8.1.
Horizontal 
stripesIf horizontally aligned colour or black streaks or 
smears appear:
• A toner cartridge may be installed improperly. 
Remove the toner cartridge and reinsert.
• A toner cartridge may be defective. Install a new 
toner cartridge.
• If the problem persists, the printer may require 
repair. Contact a service representative.
ProblemSolution
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CurlIf the printed paper is curled or paper does not feed 
into the printer:
• Turn the stack of paper over in the tray. Also try 
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to 
printer properties, click 
Paper tab, and set paper 
type to 
Thin. Refer to the Software Section for 
details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs. You printer is probably being used at an altitude of 
2,500 m(8,200 ft)or above. The high altitude may affect 
the print quality such as loose toner or light imaging. 
You can set this option through Printer Settings Utility 
or Printer Tab in printer driver’s properties. Refer to the 
Software Section for detail.
ProblemSolution
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							Solving Problems
6.8
Troubleshooting Error 
Messages
When the printer experiences an error, the control panel will 
indicate an error message with the indicator lights and the 
Status Monitor program window will display to show the 
printer’s status or errors. Find the light pattern below that 
matches the printer light pattern and follow the solutions to 
clear the error.
LED status legend
LED patternPossible Problem and Solution
The blinking toner cartridge is low. Order a 
new toner cartridge. You can temporarily 
improve print quality by redistributing the 
toner. See “Redistributing Toner” on 
page 5.2
The lighting toner cartridge is empty. 
Remove the old toner cartridge and install a 
new one. See “Replacing Toner Cartridges” 
on page 5.3
• The lighting toner cartridge is totally 
exhausted. Remove the old toner cartridge 
and install a new one. See “Replacing 
Toner Cartridges” on page 5.3
• The lighting toner cartridge is wrong. Only 
install a Xerox toner cartridge, designed 
for your printer.
• A paper jam has occurred. To solve the 
problem, see “Clearing Paper Jams” on 
page 6.3. 
• The front or top cover is opened. Close the 
front or top cover.
• There is no paper in the tray. Load paper 
in the tray.
• The waste toner container is not 
installated or full. Check the container.
• Your system has some problems. If this 
problem occurs, contact your service 
representative. 
symbol for green light on
symbol for red light onsymbol for red light blinking
symbol for light off
Common Windows Problems 
NOTE: Refer to the Microsoft Windows 98/Me/NT 4.0/2000/
2003/XP User’s Guide that came with your PC for further 
information on Windows error messages.
Common Macintosh Problems 
ProblemPossible Cause and Solution
“File in Use” message 
appears during 
installation.Exit all software applications. Remove all software 
from the StartUp Group, then restart Windows. 
Reinstall the printer driver.
“General Protection 
Fault”, “Exception OE”, 
“Spool32”, or “Illegal 
Operation” messages 
appear.Close all other applications, reboot Windows and 
try printing again.
“Fail To Print”, “A printer 
timeout error occurred.” 
messages appear.These messages may appear during printing. Just 
keep waiting until the printer finishes printing. If 
the message appears in standby mode or after 
printing has been completed, check the 
connection and/or whether an error has occurred.
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing.Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve this 
problem. Turn on 
Print As Image from the 
Acrobat printing options.
NOTE:It will take longer to print when you print a 
PDF file as an image.
ProblemPossible Cause and Solution
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing.Incompatibility between the PDF file and the 
Acrobat products:
Printing the PDF file as an image may solve this 
problem. Turn on 
Print As Image from the 
Acrobat printing options.
NOTE:It will take longer to print when you print a 
PDF file as an image.
The document has 
printed, but the print 
job has not 
disappeared from the 
spooler in Mac OS 
10.3.2.Update your Mac OS to OS 10.3.3 or higher.
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