Xerox WorkCentre 5755 Manual

							WorkCentre™ 5735/5740/5745/5755/5765/5775/5790
System Administrator Guide351
working correctly. By successfully sending e-mail to a mail server not subject to authentication, the 
possibility of a malfunctioning client can be eliminated.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further 
support.
Troubleshooting: Server Fax
If you are experiencing problems with sending a Server Fax, first verify the device is connected on the 
network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the 
Server Fax feature. For instructions to configure the device on the network, see Enable TCP/IP and HTTP 
at the Device on page 19.
Ensure Server Fax is Installed Correctly
At the device, verify that you have a Server Fax feature icon on the device screen interface and that this 
is not grayed out and unselectable.
To view the Server Fax feature icon, you may need to press the  button.
Is the Fax Button Available on the Device?
Install Server Fax before proceeding. For instructions, refer to Server Fax on page 289.
Note:If you have enabled Server Fax, but the icon is grayed out or the service is unavailable.
To enable this feature, access the To o l s pathway as a System Administrator. For details, refer to 
Access Tools Pathway as a System Administrator on page 18. From the Tools pathway:
•To u c h  [Service Settings], touch [Optional Services].
•To u c h  [Server Fax]. 
•The Server Fax Service screen displays. Select [Enable], and touch [Save]. 
Verify that the Server Fax settings Have Been Properly Configured on the Device by Printing a 
Configuration Report.
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close]. 
						

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The Configuration Report will print. On the report, view the Server Fax Setup details. Verify that the 
Protocol is correct and that the Server Name and Path to the Fax repository settings are properly 
configured.
Are the Server Fax Settings Correctly Configured?
Configure the Server Fax settings before continuing. For instructions, refer to Server Fax on page 289.
Check the Third Party Fax Server Configuration
1. At the fax server, disable the service so that it does not try to collect new faxes from the fax filing 
repository. This will depend on the particular product but often the relevant service can be 
stopped. Refer to the manufacturer's instructions contained with the fax server software to 
complete this task.
2. Send a test fax from the device.
3. View the location on the server where the fax filing repository was created. Verify that a directory 
with the extension .XSM has been created and contains the correct TIFF files (one per page of the 
fa x  s e n t ) .
Does the Fax Filing Repository Contain the TIFF Files?
If the fax filing repository contains the TIFF files then the device has successfully completed its task. 
The problem lies with the third party fax server. Ensure the server is configured properly and the path to 
the fax filing repository is set. Refer to the manufacturer's instructions contained with the fax server 
software to complete this task.
Check the User Account and Fax Filing Location
1. Verify that the user account and password created for the Server Fax feature are correct and have 
sufficient rights (permissions) to write files and create directories in the directory (the fax filing 
location).
2. Try logging into the fax filing location from another PC using the device’s account and password. 
Try to create a directory and delete the directory. If you cannot perform this function check the 
user account permissions.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further 
support.
Troubleshooting: Embedded Fax
If you are experiencing problems with Embedded Fax, first verify that the device is functioning in its 
existing configuration by making a photocopy at the device.
Is the Device Functioning?
Resolve any mechanical issues before attempting to use Embedded Fax. For assistance and support, 
refer to the www.xerox.com website. 
						

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Ensure Embedded Fax is Installed Correctly
At the Device:
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to Access Tools Pathway as a System Administrator on page 18.
1. From the To o l s pathway, touch [Service Settings].
2. Touch [Optional Services].
3. Touch [Embedded Fax]. The Embedded Fax Service screen displays.
4. This should read [Enable]. If this is not Enabled or the Fax Install screen appears, refer to the 
instructions to configure Embedded Fax in Embedded Fax on page 271.
Ensure the Fax Settings are Correctly Configured
Ensure the device has been configured with the correct fax (telephone) number.
At the Device
Note:To configure this feature or these settings access the Tools pathway as a System 
Administrator. For details, refer to Access Tools Pathway as a System Administrator on page 18.
1. From the To o l s pathway, touch [Service Settings].
2. Touch [Fax Settings].
Verify that all Fax Setting configuration steps have been performed. Refer to Embedded Fax on 
page 271.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further 
support.
Troubleshooting: Network Accounting
If you are experiencing problems with Network Accounting, first verify that the device is connected on 
the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Is the Device Functioning on the Network as a Printer?
Configure your device on the network or resolve any networking issues before attempting to use the 
Network Accounting feature. For instructions to configure the device on the network, see Enable TCP/IP 
and HTTP at the Device on page 19.
Ensure Network Accounting is Installed Correctly
At the device, press the  button and touch any feature icon on the screen interface.
Does the device ask you for a User Name and Account? 
						

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Verify that Network Accounting is Installed and Enabled Before Proceeding
To Print a Configuration Report
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
The Configuration Report will print. On the report check under Installed Options heading, to verify if 
Network Accounting is installed/enabled.
For instructions to both install and enable the Network Accounting feature, refer to Network 
Accounting on page 325. Note that Network Accounting can be installed, but not enabled.
Finally, try rebooting the device with the Power On/Off button. For instructions on use of the Power 
On/Off button, click the Previous Menu button at the top of this page, then click the button labelled 
Power On/Off Button.
Test Communication Between the Network Accounting Server and the Device
At your network accounting server:
1. Open the web browser and enter the IP Address of the device in the address bar, and press 
[Enter].
2. The device's Internet Services web pages should appear. It they do not, verify the IP Address 
settings on the device. If you do not have a web browser, test connectivity by pinging the IP 
Address of the device from your Network Accounting server.
3. Verify that your network accounting server is configured properly. Consult the manufacturer's 
documentation with your network accounting server to perform this task.
Dynamic IP Addressing and Network Accounting
If Dynamic TCP/IP Addressing is used, be sure to set lease times long enough on the DHCP server to 
allow for normal maintenance shutdowns. If your device suddenly stops communicating with the 
network accounting solution, print a Configuration Report to check TCP/IP settings to be sure that they 
have not changed. Also, verify, by pinging, that the server's settings have not been changed.
At the Device:
1. Press the  button.
2. Touch the [Machine Information] tab.
3. Touch [Print Reports].
4. Touch [Print Report].
5. Touch [Close].
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further 
support. 
						

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Power On/Off Button
The Power On/Off button is located on the front left of the device. Press the button to power on the 
device. If the device does not show signs of powering on, (with lights flashing on the user interface, for 
example), check the circuit breaker and power cable located at the lower, right rear of the device. The 
power cable must be plugged in to the device, as well as to a live source of electric power.
When switching off the device, press the button to the Off (O) position. The printer will power off 
quickly, however for the system to be fully powered off you must observe the network activity light on 
the Controller at the rear of the device. When the network activity light stops blinking, the Controller 
has shut off and the entire system is powered off.
Font Management Utility and Unicode
A Unicode font kit is available for this device. Installation of the Unicode fonts, per the kit's 
instructions, provides the required character sets to print documents in multiple languages, in an SAP 
printing environment. To order the kit, contact your Xerox representative. 
The Font Management Utility is used to manage fonts on one or more printers.
The management process involves downloading soft fonts to your printer(s). For example, you may 
have a logo or graphic that uses a particular font. By downloading the font to a printer, you can print 
the logo or graphic with the appropriate typeface and other attributes, such as weight and colour. 
Downloading fonts to printers can also improve printing performance and reduce network traffic.
Downloaded fonts may then be added, deleted or exported to a file. The utility also allows you to add 
or delete printers or view printer lists.
The utility is available at no cost from the Support and Drivers section of www.xerox.com.
Unicode
Xerox Unicode 3.0 for SAP fonts will enable printing Japanese, Korean, and Chinese characters from 
SAP using the following fonts:
• ANMDJ.ttf Andale Mono WT J(Japanese version)
• ANMDK.ttf Andale Mono WT K(Korean version)
• ANMDS.ttf Andale Mono WT S(Simplified Chinese version)
• ANMDT.ttf Andale Mono WT T(Traditional Chinese version)
Unicode uses the Font Management Utility.
Refer to your Xerox Representative for further information. 
						

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Index
Numerics
802.1X, 191
A
Access Tools Pathway as a System 
Administrator, 18
Actions, 186
Address Book, 65
Administrator Tools Password, 29
Alert Notification
E-mail Alerts, 45
Local UI Alerts, 46
Alert Notification, 45
Apple LPR Printing, 85
Apple Print Queue, 89
AppleTalk
Protocol, 126
AS400 Printing using LPR (CRTOUTQ), 131
AS400 Raw TCP/IP Printing, 130
Audit Log File
completion status, 179
entry data, 179
event description, 178
event ID, 178
identify PC or User, 179
IIO status, 179
Audit Log, 177
Authentication, 155
Overview, 155
Authentication Configuration, 156
Enable Web User Interface 
Authentication, 166
Kerberos (Solaris), 157
Kerberos (Windows 2000/2003), 158
LDAP/LDAPS, 160
Local Authentication, 162
NDS (Novell), 159
SMB (Windows NT4 and Windows 
2000/2003/2008), 159
Xerox Secure Access, 164
Authentication Configuration (Network 
Authentication), 157Authorization Overview, 156
B
Backup Saved Jobs, 51
Banner Sheet, 48
Billing Information, 47, 60
Bindery Settings, 128
BOOTP, 95
C
Clone File
Installation, 34
Cloning, 32, 33
Completion Status, 179
Compression Capability, 220, 232
Configuration Overview, 65
Configuration Page, 29
Configuration Report, 66
Configuration Report, 29
Configure
static addressing, 92
Configure Services, 27
Configure Static IP Addressing, 92
Connect the Ethernet Cable, 16
Consumables, 60
Trays, 61
Control Panel, 15
Create a New Mailbox, 228
Custom File Naming, 222
Custom Service Setup, 40
Custom Services, 311
Validation Options, 311
Customer Support, 11
D
Date and Time, 34
Using NTP, 35
Default DHCP (Dynamic Host Configuration 
Protocol) Settings, 98
Description, 65
Description and Alerts, 59
Device Connection, 13
Device Description, 26
DHCP, 95
DHCP/Autonet, 95
Display Settings, 223
DNS/DDNS Configuration, 72, 94 
						

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Dynamic Addressing
Configure, 94
DNS/DDNS Configuration, 72, 94
Dynamic DNS Registration, 72, 94
Dynamic DNS Registration, 72, 94
Dynamic IP Address
Windows Environment, 71
E
E-mail, 227, 243
Advanced Settings, 247
Configure SMTP Server, 244
Domain Filter, 257
E-mail Image Settings, 248
E-mail Settings, 245
Enable E-mail, 244
Filing Options, 248
General, 245, 264
Layout Adjustment, 247
Scan to E-mail, 247
E-mail Addressing, 243
E-mail Authentication, 243
E-mail Settings, 245
Embedded Fax, 271
Configure Embedded Fax Settings, 278
Deferred Fax Settings, 273
Fax Forward, 284
Fax Reports, 283
Fax Setup Screens, 272
Fax Transmission Defaults, 280
Incoming Fax Defaults, 278
Install the Fax Hardware Kit, 271
Setting Fax Defaults, 274
Test the Fax Connection, 272
Enable Dynamic DNS Registration, 72, 94
Enable Server Fax, 290
Enable Services, 26
Enabling AppleTalk, 126
Energy Saver, 47
Energy Saver Button, 16
Entry Data, 179
Ethernet Configuration, 19, 66
Ethernet Port, 19
Event Description, 178
Event ID, 178
Extensible Services Setup, 313
F
Feature Default, 49
File Management - Mailbox Setup, 283
File Management - Retained Document 
Policy, 282
File Transfer Protocol, 203
Flate Compression, 37
Font Management Utility and Unicode, 355
Foreign Interface Device, 52
Front View, 14
FTP, 203
FTP (File Transfer Protocol), 202
G
General Setup, 29, 66
GUI Method on HP-UX Client (Version 10.x), 133
GUI Method on SCO UNIX Environment, 136
GUI Method on Solaris 2.x, 135
H
Host Groups, 184
HTTP, 122
HTTP Setup, 25
HTTP/HTTPS, 203, 207
I
Identify PC or User, 179
IIO Status, 179
Image Overwrite
Perform an Image Overwrite over the 
Network, 196
Image Settings, 36
Immediate Image Overwrite, 199
Initial Connection, 16
Install Print Drivers, 27
Installation Wizard, 17
Internal Address Book (LDAP), 249
Internationalization, 39
Internet Fax, 227, 243, 261
Authentication and Authorization, 261
Configure an SMTP Address, 263
Configure Default Settings, 264
Configure POP3 Settings, 264
Domain Filter, 268
Enable, 262
Internet Fax Addressing, 261
Using Mixed Size Originals, 261 
						

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Internet Receive Settings, 267
Internet Services, 21, 57
Access Internet Services, 58
Alerts, 59
Rebooting the machine, 59
Support, 67
IP Address
How to verify, 21
IP Filtering, 176
IP Sec, 183
IPv4, 96
IPv6, 97
J
Job Management, 38
Job Status Default, 50
Jobs, 62
Active Jobs, 62
Saved Jobs, 62
L
LAN Fax, 299
Enable LAN Fax (Windows Print Drivers), 299
Using LAN Fax, 300
LDAP, 115
Configure Server, 115
Contexts, 116
Custom Filters, 119
User Mappings, 117
LDAP Addressing, 249
Contexts, 251
User Mappings, 251
LPR Printing on Windows NT, 110
LPR/LPD, 110
M
Machine Digital Certificate Management, 179
Creating a Digital Certificate, 181
Meter Assistant, 43
Microsoft Networking, 108
MRC Compression, 37
N
NDPS/NEPS, 128
NetBEUI over IP, 82
NetBIOS over IP, 79
NetWareProtocol, 127
NetWare Directory Services (NDS), 128
NetWare NCP (NetWare Core Protocol), 202, 204
NetWare Settings Configuration, 127
Network Accounting, 325
Configure, 326
Enable and Configure, 325
Enable in Mac Print Driver, 328
Enable in Windows Print Driver, 327
Network Authentication
Authentication Off (if available), 167
Enable Web User Interface 
Authentication, 334
Network Configuration, 92
Network Installation, 69
NTP, 124
O
On Demand Overwrite, 195
Online/Offline, 52
Overview
Control Panel, 15
P
Password Settings, 175
PDF & PDF/A Settings, 36
POP3, 121
Power Cable, 16
Power Down, 16
Power Management, 16
Power On, 16
Power On/Off Button, 16
Print, 64
Print a Configuration Report, 18
Print Driver
Windows 2000 Professional, 144
Windows 2000/2003 Server, 142
Print Driver Configuration, 143
Print Drivers, 141
Apple Macintosh 10.X, 153
Microsoft Windows 2000 Professional, 144
Windows Add Printer Wizard, 142
Windows Vista, 150
Windows XP, 147
Xerox Printer Installer, 142, 150
Print Protocols, 30
Procedures for AS400 Raw TCP/IP Printing to Port 
9100, 130 
						

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Properties, 65
Protocol Groups, 185
Proxy Server, 123
Public Address Book, 254
Add New Names, 255
Create a Public Address Book, 256
Delete a Name, 255
Delete All Names, 257
Download a Sample Address Book, 256
Edit a Name, 255
Export the Public Address Book, 257
Import an Address Book, 256
Public Address Book (LDAP), 249
Q
Quick Restart, 17
Quick Setup, 13
R
Raw TCP/IP Printing, 112
Remote Template Pool Repository, 224
Repository
File Transfer Protocol (FTP), 203
Reprint Saved Jobs, 305
Back-up Jobs, 307
Enable, 305
Enable Save Job for Reprint, 306
Manage Folders, 308
Restore Jobs, 307
Saving a Job, 309
Restore Saved Jobs, 51
S
Saving and Reprinting Jobs, 51
Scan to Home, 239
Configure Scan to Home, 240
Scan to Mailbox, 227
Capacity, 233
Configure, 233
enable, 227
Files, 234
Folders, 235
Overview, 227
Personalize Settings, 228
Scan Policies, 235
Use, 236
Scanning Web Service, 212Schedule On Demand Overwrite, 197
Searchable PDF, 36
Searchable PDF/A, 36
Security, 169
Security @ Xerox, 170
Security Policies, 183
Server Fax, 289
Authentication and Authorization, 289
Configure a Fax Repository using FTP, 291
Configure a Fax Repository using 
HTTP/HTTPS, 294
Configure a Fax Repository using 
NetWare, 292
Configure a Fax Repository using SMB, 293
Configure a Fax Repository using SMTP, 296
Configure a Server Fax Repository, 290
Configure Default Settings, 296
Server Message Block (SMB), 206
Service Advertising Protocol (SAP), 128
Sleep Mode Settings, 39
Advanced Settings, 40
SLP
Configure, 100
SMart eSolutions Setup, 41
SMB (Server Message Block), 202
SMTP (Simple Mail Transfer Protocol), 113
SNMP
Advanced Settings, 104
SNMP (Simple Network Management 
Protocol), 102
SNMP v1/v2
Configure, 102
SNMP v3
Configure, 103
Software Upgrade, 53, 337
Auto Upgrade, 339
Auto, 54
Manual Upgrade, 54, 338
Prepare for the Upgrade, 341
Upgrade Through USB, 340
Upgrade using Internet Services, 338
Software Version Verification, 33
SSDP, 107
SSDP (Simple Service Discovery Protocol), 107
Stateless Addresses, 98
Static IP Addressing
Configure, 92
Verify, 93
Windows Environment, 70
Status, 59