Amanda Work Group 7xx Installation Manual

Chapter 1:
Introducing Amanda
Computer Requirements
The PC on which your Amanda system is installed has:
 MS-DOS version 6.22 in the directory C:\DOS.
 A 386DX processor running at 40MHz.
 A VGA card.
 4MB of RAM.
 A 3.5-inch, 1.44MB floppy disk drive and appropriate controller.
 A 540MB IDE hard disk drive with an appropriate IDE controller.
 Amanda Company voice boards.
 COM1, using IRQ 4, and COM2, using IRQ 3. Use these for any two 
of the following:
- A fax modem.
- Future expansion (such as...

2 Installing [email protected]/DOS
Environmental Requirements
 Locate the unit in an area free of excess moisture, dust, corrosive 
gases, and chemicals.
 Install Amanda securely on a table or desk at least 2 feet (.6 meters) 
above the floor.
 Use a properly grounded electrical outlet which is not controlled by 
a switch.
 Ensure that the operating temperature is 40 to 95 degrees Fahrenheit 
(2 to 35 degrees Centigrade), away from direct sunlight.
 Ensure that the humidity is 15% to 90%,...

Chapter 1: Introducing Amanda 3
The 616 and 824 require DR5 system software. The CICS and MICS require 
DR1 software. Norstar “Centrex” and “Centrex Plus” DRs are not supported 
at this time. Centrex lines are compatible with Amanda and enhance 
operations in some applications. Standard DR5 software supports this 
service. 
Disconnect Supervision (DS) hardware is required. The Amanda Company 
cannot guarantee the correct operation of Amanda on non-DS Norstar 
system cabinets. DS hardware provides a...

4 Installing [email protected]/DOS
General Uses
[email protected]/DOS is an automated attendant and voice processing 
system designed especially for ease of use and flexibility. As a PC-based 
product, Amanda takes advantage of the technical innovations in the 
personal computer market. In addition, Amanda’s standard hardware 
components can be repaired or replaced by any PC service company. The 
computer on which Amanda is installed must be used only for Amanda.
Depending on what lines from your PBX are...

Chapter 1: Introducing Amanda 5
Configured as a voice messaging center:  Amanda takes messages and 
allows users to send, store, and forward messages, increasing productivity 
and enhancing inter-office communication.
In this case, the telephone switching system transfers any incoming call to 
Amanda if the extension being called is busy or not answering.
Configured as an information system:  Amanda provides answers to your 
callers’ most frequently asked questions (so you can avoid costly 
interruptions...

6 Installing [email protected]/DOS
Customer Service and Support
The Amanda Company provides customer service and support Monday 
through Friday from 8:00 
A.M. to 8:00 P.M. Eastern Time, except holidays
. 
Customer Support:
(800) 800–9822
For sales, contact The Amanda Company at the East Coast office.
Dealer Sales:
Telephone: (800) 410-2745
Distribution Sales:
Telephone: (800) 410-2745
International Sales:
Telephone: (203) 744-3600
International Support:
Telephone: (203) 744-0860
We b S ite :...

Chapter 1: Introducing Amanda 7
Installation Support
Installation support covers the initial connection of Amanda to a telephone 
switching system as well as solutions to problems that occur when the 
system is reconfigured or Amanda is upgraded. 
The Amanda Company now offers installation support to any dealer who 
buys a turnkey system. 
Qualified Amanda marketing partners and solution providers, who are in 
good standing, receive installation support for any system.
Application Support
Application...

8 Installing [email protected]/DOS 

Chapter 2:
Installing Amanda Company Boards
Using an Amanda Company Board with a 
 KSU and Amanda
Amanda uses specially designed Amanda Company voice boards when 
connected to a Norstar KSU. These boards work with the Norstar KSU 
without using external Northern Telecom VMI hardware. They emulate 
Norstar M7310 digital telephone sets and permit a direct digital link with 
compatible Norstar KSUs. The Amanda Company voice board also provides 
more features and better performance because it is entirely...

10 Installing [email protected]/DOS
Be sure to…
1. Program the telephone switching system for voice mail integration.
2. Run The Amanda Company’s Voice Board Advisor program to show 
you how to jumper your Amanda Company voice boards for Norstar. (A 
separate disk—the Board Advisor disk—contains this program and is 
shipped with each Amanda Company voice board.)
3. Configure the boards with shorting jumpers using the diagrams provided 
by Advisor.
4. Turn the computer off and then install the boards.
5....